Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 02/15/2012 | 475 | 1 | |
| I am the owner of a 2012 sonata limited turbo. i have been extremely loyal to the hyundai sonata brand, this being my fourth sonata. i purchased 2 of them used (both 2006's) and the other two brand new (2009 & 2012). until this most recent new vehicle, i have not had a single problem with any of the three others. they are pretty amazing cars, if you ask me. they are a world away from hyundai?s first imports of the excel in 1986. vin number is[xxx]. having driven the car a short time, it seemed to me that the car wandered excessively and always felt on the parkway that you were driving on the crest of the road. at 65 mph and above, my impression is that this car is all over the road. i wrote to hyundai on february 15th, 2012 when the car had 475 miles on it. i was given case number [xxx]. l thought it was alignment problem because of the wandering condition. when picking it up, i asked about what the problem was. they said that it was there was an air pressure problem. no alignment was done. on a winding road, it is all over the road. i wrote again to hyundai on july 19st. i was given case number [xxx]. they said that they would be contacting the service manager. i have yet to hear back from hyundai. i'd like a factory rep or zone manager to drive this car and then examine it to determine what needs to be done to this car to either fix it, or replace it. i?d also like to drive an identical 2012 turbo to see if it is perhaps, just my car that is problematic. this car was brought in three different times to two different dealerships. both say there is nothing wrong with the car, however, independant shops and other people driving this car cornfirm that there is a problem. this car is unsafe to drive on the highways. if you were to lose concentration for even a moment, you would be involved in an accident. *tr | |||
| 02/15/2012 | 475 | ||
| I am the owner of a 2012 sonata limited turbo. i have been extremely loyal to the hyundai sonata brand, this being my fourth sonata. i purchased 2 of them used (both 2006 | |||
| 02/01/2012 | 3500 | 5 | |
| Vehicle has been to dealership 5 times for steering issue. car pulls to right no matter road conditions, type of road, or speed of vehicle. car showed excessive tire wear around 3500 miles. in total car has been aligned five times, four new tires put on car, new struts and mounts, and new shocks. had independent mechanic drive vehicle after vehicle repaired fifth time and he said there is something definitely wrong with the vehicle's steering. went to the dealership today to inform them that their last attempt to repair the vehicle failed. they basically blew my husband off and told him the car is fixed. however, car is still pulling to the right and he is experiencing arm fatigue from the pulling of the steering wheel. *tr | |||
| 04/09/2012 | 700 | 1 | |
| One month after purchasing a new 2012 hyundai sonata, i noticed a creaking noise coming from rear suspension/sub-frame area when the entering an inclined driveway or non-uniform roadway. this started at around the 700-mile mark on my vehicle odometer. this issue was reported to hyundai north america corporate approximately 3-months ago, in august 2012. the local dealership i visited in my area has acknowledged the noise exists, but has dismissed it as normal body creak flex, sonatas make this noise. i pushed the issue to hyundai north america corporate and they had originally agreed to have the district parts and service manager examine the vehicle to diagnose the problem. currently, hyundai north america corporate has just informed me the local dealership doesn't want to look at my vehicle anymore and to consider bringing my vehicle to another dealer. additionally, they are now stating that they had no knowledge of ever making an appointment with district parts and service manager. i have been waiting 3-months to meet the district parts and service manager, and the response from hyundai north america corporate up until now is to be patient and wait to be contacted with an appointment date. the vehicle still makes this noise with no resolution. i am concerned that there is metal to metal contact, and in the long-term future, corrosion or fatigue could occur with the suspect components. numerous cases of this noise have been documented on hyundai internet forums, but hyundai north america has not acknowledged there is an issue. *tr | |||
| 04/09/2012 | 700 | ||
| One month after purchasing a new 2012 hyundai sonata, i noticed a creaking noise coming from rear suspension/sub-frame area when the entering an inclined driveway or non-uniform roadway. this started at around the 700-mile mark on my vehicle odometer. this issue was reported to hyundai north america corporate approximately 3-months ago, in august 2012. the local dealership i visited in my area has acknowledged the noise exists, but has dismissed it as normal body creak flex, sonatas make this noise. i pushed the issue to hyundai north america corporate and they had originally agreed to have the district parts and service manager examine the vehicle to diagnose the problem. currently, hyundai north america corporate has just informed me the local dealership doesn't want to look at my vehicle anymore and to consider bringing my vehicle to another dealer. additionally, they are now stating that they had no knowledge of ever making an appointment with district parts and service manager. i have been waiting 3-months to meet the district parts and service manager, and the response from hyundai north america corporate up until now is to be patient and wait to be contacted with an appointment date. the vehicle still makes this noise with no resolution. i am concerned that there is metal to metal contact, and in the long-term future, corrosion or fatigue could occur with the suspect components. numerous cases of this noise have been documented on hyundai internet forums, but hyundai north america has not acknowledged there is an issue. | |||
| 10/19/2012 | 20000 | ||
| Tl-the contact owns a 2012 hyundai sonata. the contact stated while driving 40 mph the contact heard a bang from the front passenger side of the vehicle. the contact lost braking and steering and crashed into the rear of another vehicle. the contact was injured during the crash. the vehicle air bags did deploy. the vehicle was destroyed as a result of the crash. the contact stated the loud bang was a result of either a tire blow out or a defective strut causing the tire blow out. the contact called the manufacturer regarding the crash. the manufacturer stated they will investigate the crash. the failure mileage was 20,000. jo | |||
| 08/01/2011 | 1 | ||
| My car is one year old. i had perform recall campaign 928 on 7/23/22 and today the mechanic told me that my two front tires are wearing out. how am i going to claim for the damage and get fix with the alignments? *tr | |||
| 04/21/2012 | 25 | 1 | |
| 2012 sonata will not drive straight, it pulls to the left mostly but also to the right. basically the car swerves all over the road, especially at higher speeds. i took it back to the dealership and they told me all foreign cars drive like this. they adjusted the tire pressure but that did not solve the problem. i do not feel safe driving the car. hyundai issued a service campaign to fix the 2011 sonatas for this exact problem, why can't they just do the same for the 2012s? *tr | |||
| 04/05/2012 | 4000 | ||
| - main symptom. : unstable driving condition. 1. steering won't be perfectely centered after making turn ( both left and right) as much as 1/2 inches at any speed. 2. easely wandered even after manually centered. it has a driver make adjustments constantly. simply, my car doesn't go straight. in order to keep track, i need to keep making steering adjustments at any speed. i feel like unstable, wandering on highway. i visited dealer, issued case to hyundai customer center. but dealer said there is no solution (they did their best) , customer ctr. said there is no safety issue.(not sure but seems like they noticed) since my 20 more yrs driving. this is the most ridiculous experience. whatever they said, this is definitely safety issue. please check it out. | |||
| 04/02/2012 | 1 | 04/02/2012 | |
| 2012 hyundai sonata. consumer writes in regards to vehicle drifting while driving *tgw | |||
| 03/06/2012 | 2000 | ||
| Tl-the contact owns a 2012 hyundai sonata. the contact stated that while driving approximately 50 mph, the vehicle began to unintendedly wander into the next lane. the vehicle was taken to an authorized dealer twice for the same failure. the four tires were rotated and a wheel alignment was performed. the failure persisted and became progressively worse. the technician stated that the failure was a manufacturer | |||
| 03/06/2012 | 2000 | ||
| Tl-the contact owns a 2012 hyundai sonata. while driving approximately 50 mph, the vehicle began to wonder into the next lane unintendedly. the vehicle was taken to an authorized dealer twice for the similar failure. the four tires were rotated and a wheel alignment was performed. the failure persisted and became progressively worse. the technician stated the problem was a manufacturer | |||
| 10/16/2011 | 55 | ||
| 1) the vehicle is purchased on 10/15/2012 at mileage 45. after driving 10 miles felt vomiting sensation and head ache due to vehicle constant vibration. my wife in the passenger seat also felt the same. i have my friends drive the car and they felt the same. 2) reported the problem to the dealer through text message on 10/16/2012 (sunday) via text message as the dealer ship closed on sunday 3) taken to the dealership on 10/17/2012 morning to check up. on first attempt dealer says there is wheel balancing problem, so performed wheel balancing and tire rotation and returned the vehicle to me saying it fixes it 4) with in 10 miles of driving , found same issue (head ache and vomiting sensation) due to vibration . 5) taken to the delaership on 10/21/2012, on second attempt, deler says he needs to replace axle. 6) how can a brand new vehicle is not inspected for axle problem and sold to customer? also how can dealer ship failed to find the axle problem on first attempt? | |||
| 09/25/2011 | 125 | ||
| At highway speeds i noticed a slight drift, car seems to be teedering on center and require lots of corrections to go straight. feels ok at lower speeds. | |||