Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 04/10/2012 | 10 | ||
| Driving on hwy i-385 - looking out the right side of the front windshield i thought i saw a dog run into the path of my car. it was not a dog. it was a distortion in my windshield that created wavy lines of the guardrails that i was driving by. i took my car to greer hyundai, sc, to see what could be done with the windshield. the service manager saw the distortion in my windshield and then went to check some other 2012 sonata's. he said that the same distortion was in those also and that no one else had complained. he said that he could order a windshield replacement but that it would undoubtly be the same as what i already had. he gave me the hyundai customer service phone number. i called them and was assigned the case #4861688. and was told to take the car to another car dealer to see what they had to say. i took the care to greenville hyundai, sd, and that sales manager also saw the distortion but said that it was in all the 2011 and 2012 sonata's. i was told to call customer service. just for good measure i then took the car to capitol hyundai in columbia, sc. that service manager also saw the distortion but gave me the same advice - to call customer service. so i called customer service 800-633-5151. that person told me that the case had been closed when i was told to take the car to another hyundai dealer and see what they said. she then gave me the email address to make this complaint. she said that if enough people complained then you would issue a recall to replace the windshield. the distortion through the windshield is only seen from the drivers seat - so only at an angle. it's a safety hazard. please help me solve this problem. | |||
| 02/07/2012 | 10 | ||
| Tl* the contact owns a 2012 hyundai sonata. the contact stated that the driver's side rearview mirror could not be positioned to where the driver was able to see vehicles coming from the left side of the vehicle. the contact attempted moving the mirror in every position available without success. the contact stated that he would have to completely turn around and look over his shoulder in order to see approaching vehicles. the vehicle was neither diagnosed nor repaired. the vin was not available. the failure mileage was 10 and the current mileage was 6,000. | |||
| 02/07/2012 | 10 | ||
| Tl- the contact owns a 2012 hyundai sonata. the contact stated that the driver's side rearview mirror could not be positioned to where the driver was able to see vehicles coming from the left side of the vehicle. the contact attempted moving the mirror in every position available without success. the contact stated that he would have to completely turn around and look over his shoulder in order to see approaching vehicles. the vehicle was neither diagnosed nor repaired. the vin was not available. the failure mileage was 10 and the current mileage was 6,000. kmj | |||
| 02/07/2012 | 10 | ||
| Tl- the contact owns a 2012 hyundai sonata. the contact stated the driver side rear view mirror cannot be positioned to see vehicle coming from the left hand side. the contact has tried moving the mirror in every position available without success. the contact stated that they have to completely turn and look over their shoulder in order to see on coming vehicles. the vehicle had not been to the dealer. the vin was not available. the failure mileage was 10 and the current mileage was 6,000 | |||
| 10/21/2011 | 350 | ||
| Discovered another problem with 2012 hyundai sonata. it has visibility problems. dashboard is reflected on to the windsheild when sun is on your left (it happened to me when i was driving south around 8.30am). this impairs the visibility of the driver and could cause serious accidents. | |||
| 09/12/2011 | |||
| Sept 11, 2011 visibility problem, defective glass in hyundai sonata 2012 reported defect in windshield and rear window to dealer day after purchased. the windshield has distortion, ripples in the glass when driver looks over through the passenger side of windshield or when the passenger looks at the road ahead. the defect in the rear window glass appears to have wiggly/distorted image when looking through the rear view mirror. this visual distortion defect in the glass causes a driver to have distracted visibility and is a safety issue. hyundai is aware of this problem. no indication how soon this problem would be resolved. | |||
| 09/01/2011 | 33 | ||
| The windshield has ripples in the glass. driving at night is hard because it picks up headlights and it makes you look to see what the distortion is. the back glass is just as bad. i walked the new car lot and all the glass is bad. | |||
| VISIBILITY/WIPER | |||
| 03/13/2012 | 1148 | 1 | |
| The windshield is optically distorted and has been since day #1. i pointed that out to the dealer's service team 2 times. the second time the service manager pulled up a 2013 & showed me that it was distorted like my windshield & said it must be normal. i asked if it could be replaced he said no. *tr | |||
| 03/13/2012 | 1148 | ||
| The windshield is optically distorted and has been since day #1. i pointed that out to the dealer's service team 2 times. the second time the service manager pulled up a 2013 & showed me that it was distorted like my windshield & said it must be normal. i asked if it could be replaced he said no. | |||
| 05/01/2012 | 11400 | ||
| Tl- the contact owns a 2012 hyundai sonata. the contact stated that he noticed a build-up of a dewy substance on the inside of the windshield. the vehicle was taken to a dealer for diagnosis where the contact was informed that the dewy residue was caused by the sun heating the dashboard and vapors emitting from the dashboard as a result. the manufacturer was notified and advised the contact that the vehicle was safe to drive. the vehicle had not been repaired. the failure and current mileages were 11,400. kmj | |||
| 05/01/2012 | 11400 | ||
| Tl- the contact owns a 2012 hyundai sonata. the contact stated that he noticed a build up of fog-like substance on the inside of his windshield. the vehicle was taken to a dealer for diagnosis and was informed that the fog was caused by vapors emitting from the dashboard when the sun heats up the dashboard. the manufacturer was notified and stated the vehicle was safe and wished him well in his endeavor to find out what the nature and cause of the substance. the vehicle had not been repaired. the failure and current mileages was 11,400. dt | |||
| 10/10/2011 | 5000 | ||
| Tl-the contact owns a 2012 hyundai sonata. the contact stated that the windshield would continuously become foggy from the interior of the vehicle. the vehicle was taken to the dealer six times and the contact was informed that the residue was caused by the out-gassing from the materials in the vehicle, such as the solvent from the plastic when the vehicle became hot. the dealer tried to repair the problem but the smells and vapors would not diminish. the manufacturer was notified of the failure and a claim was filed on the contact's behalf. the failure mileage was 5,000 and the current mileage was 20,000. kmj | |||
| 07/31/2012 | 290 | ||
| Tl* the contact owns a 2012 hyundai sonata. the contact stated that when he looked through the rear view mirror or directly at it, the rear window looked distorted. the vehicle was taken to the dealer, who stated that it was unusual; however the failure was not determined. the vehicle was not repaired. the current and failure mileage was 290. | |||
| 10/10/2011 | 5000 | ||
| Tl-the contact owns a 2012 hyundai sonata. the contact stated that the windshield would continuously become foggy from the interior of the vehicle. the vehicle was taken to the dealer six times and the contact was informed that the residue was caused by the out-gassing from the materials in the vehicle, such as the solvent from the plastic when the vehicle became hot. the dealer tried to repair the problem but the smells and vapors would not diminish. the manufacturer was notified of the failure and a claim was filed on the contact's behalf. the failure mileage was 5,000 and the current mileage was 20,000. kmj | |||
| 07/31/2012 | 290 | ||
| Tl- the contact owns a 2012 hyundai sonata. the contact stated that when he looked through the rear view mirror or directly at it, the rear window looked distorted. the vehicle was taken to the dealer, who stated that it was unusual; however the failure was not determined. the vehicle was not repaired. the current and failure mileage was 290. rvk | |||
| 10/10/2011 | 5000 | ||
| Tl-the contact owns a 2012 hyundai sonata. the contact stated that the windshield would continuously become foggy from the interior of the vehicle. the vehicle was taken to the dealer six times and the contact was informed that the residue was caused by the out-gassing from the materials in the vehicle, such as the solvent from the plastic when the vehicle became hot. the dealer tried to repair the problem but the smells and vapors would not diminish. the manufacturer was notified of the failure and a claim was filed on the contact's behalf. the failure mileage was 5,000 and the current mileage was 20,000. kmj | |||
| 07/31/2012 | 290 | ||
| Tl- the contact owns a 2012 hyundai sonata. the contact stated that when he looked through the rear view mirror or directly at it, the rear window looked distorted. the vehicle was taken to the dealer, who stated that it was unusual; however the failure was not determined. the vehicle was not repaired. the current and failure mileage was 290. rvk | |||
| 10/10/2011 | 5000 | ||
| Tl-the contact owns a 2012 hyundai sonata. the contact stated the windshield continues to get foggy from the interior of the vehicle. the vehicle was taken to the dealer six times and was informed that the foggy was residue caused by the out-gassing from the materials in the vehicle. such as the solvent from the plastic when the vehicle become hot. the dealer tried to repair the problem but the smells and vapors does not go away. the manufacturer was notified and a claim was file. he was also waiting on a return call. they offered no other assistance. the failure mileage was 5,000 and the current mileage was 20,000. mw | |||
| 07/31/2012 | 290 | ||
| Tl- the contact owns a 2012 hyundai sonata. the contact stated that when he looked through the rear view mirror or directly at it, the rear window looked distorted. the vehicle was taken to the dealer, who stated that it was unusual; however the failure was not determined. the vehicle was not repaired. the current and failure mileage was 290. rvk | |||
| 07/31/2012 | 290 | ||
| Tl-the contact owns a 2012 hyundai sonata. the contact stated that when looked through the rear view mirror, the rear window looked distorted. the contact stated that image through the rear window looked distorted even when looked at directly. the vehicle was taken to the dealer, who stated that it was unusual; however the failure was not determined. the vehicle was not repaired. the current and failure mileage was 290.yn | |||
| 10/01/2011 | 5 | ||
| Tl-the contact owns a 2012 hyundai sonata. the contact stated that the windshield was distorted and obscured his visibility of the roadway. the vehicle was taken to an authorized dealer and the windshield was replaced under warranty. the failure continued. the vehicle was taken back to the dealer and the windshield was again replaced under warranty. the manufacturer was notified and offered no assistance. the failure mileage was 5. kmj | |||
| 10/01/2011 | 5 | ||
| Tl-the contact owns a 2012 hyundai sonata. the contact stated that the windshield was was distorted and obscured his visibility. the vehicle was taken to an authorized dealer and the windshield was replaced under warranty. the failure continued. the vehicle was taken back to the dealer and the windshield was again replaced under warranty. the manufacturer was notified and offered no assistance. the failure mileage was 5. sm. | |||