Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 02/16/2013 | 200 | ||
| Tl* the contact owns a 2013 hyundai sonata. the contact stated that while driving 35 mph, the steering wheel felt loose. the steering progressively became very sensitive and difficult to keep straight. the vehicle had not been examined by a mechanic. the vin was unavailable. the failure and current mileage was 200. | |||
| 12/31/2012 | 20 | 1 | |
| At highway speeds, the vehicle wanders left and right, similar to alternating cross winds. maintaining a straight track is difficult and requires constant attention and correction. vehicle wander creates hazardous driving conditions and driver fatigue, posing public safety hazard. vehicle is also unable to track smoothly around curves, again requiring constant correction. vehicle has been brought to three different hyundai dealerships for resolution. hyundai dealerships deny there is problem. *tr | |||
| 02/16/2013 | 200 | ||
| Tl* the contact owns a 2013 hyundai sonata. the contact stated that while driving 35 mph, the steering wheel felt loose. the steering progressively became very sensitive and difficult to keep straight. the vehicle had not been examined by a mechanic. the vin was unavailable. the failure and current mileage was 200. | |||
| 12/31/2012 | 20 | ||
| At highway speeds, the vehicle wanders left and right, similar to alternating cross winds. maintaining a straight track is difficult and requires constant attention and correction. vehicle wander creates hazardous driving conditions and driver fatigue, posing public safety hazard. vehicle is also unable to track smoothly around curves, again requiring constant correction. vehicle has been brought to three different hyundai dealerships for resolution. hyundai dealerships deny there is problem. | |||
| 02/16/2013 | 200 | ||
| Tl- the contact owns a 2013 hyundai sonata. the contact stated that while driving 35 mph, the steering wheel felt loose. the steering progressively became very sensitive and difficult to keep straight. the vehicle had not been examined by a mechanic. the vin was unavailable. the failure and current mileage was 200. mah | |||
| 12/31/2012 | 20 | ||
| At highway speeds, the vehicle wanders left and right, similar to alternating cross winds. maintaining a straight track is difficult and requires constant attention and correction. vehicle wander creates hazardous driving conditions and driver fatigue, posing public safety hazard. vehicle is also unable to track smoothly around curves, again requiring constant correction. vehicle has been brought to three different hyundai dealerships for resolution. hyundai dealerships deny there is problem. | |||
| 02/04/2013 | 340 | ||
| Vehicle drifts left and right at interstate highway speeds, requiring constant attention and correction by the driver, which is distracting and contributes to driver fatigue. unable to track smoothly around curves. similar to alternating crosswinds, even when there are none.. situation very aggravating in actual crosswinds. any police officer would be justified in issuing a ticket for weaving. dealer technician drove the car and acknowledged that this is a negative characteristic of electrical steering and nothing to be done for it. he supposedly changed some setting from hard to soft', but that had no effect after i left the dealer, maybe even being worse. i complained to hyundai on their website, with no response to date. i am a professional engineer (mostly aviation) and suspect that some damping needs to be applied to the steering system. at this time, i am noticing that about half of the 2013 sonata complaints concern the steering system. nhtsa should take action before accidents begin occurring due to this obvious safety defect. | |||
| 12/31/2012 | 20 | ||
| At highway speeds, the vehicle wanders left and right, similar to alternating cross winds. maintaining a straight track is difficult and requires constant attention and correction. vehicle wander creates hazardous driving conditions and driver fatigue, posing public safety hazard. vehicle is also unable to track smoothly around curves, again requiring constant correction. vehicle has been brought to three different hyundai dealerships for resolution. hyundai dealerships deny there is problem. | |||
| 02/04/2013 | 340 | ||
| Vehicle drifts left and right at interstate highway speeds, requiring constant attention and correction by the driver, which is distracting and contributes to driver fatigue. unable to track smoothly around curves. similar to alternating crosswinds, even when there are none.. situation very aggravating in actual crosswinds. any police officer would be justified in issuing a ticket for weaving. dealer technician drove the car and acknowledged that this is a negative characteristic of electrical steering and nothing to be done for it. he supposedly changed some setting from hard to soft', but that had no effect after i left the dealer, maybe even being worse. i complained to hyundai on their website, with no response to date. i am a professional engineer (mostly aviation) and suspect that some damping needs to be applied to the steering system. at this time, i am noticing that about half of the 2013 sonata complaints concern the steering system. nhtsa should take action before accidents begin occurring due to this obvious safety defect. | |||
| 01/04/2013 | 65 | 1 | |
| The day after i purchased the vehicle i drove it on the freeway at 65 mph for a distance of 40 miles. i noticed that in order to keep the vehicle within the freeway lanes i was constantly adjusting the steering. if i did not adjust the steering constantly i would drift into another lane. after about 40 minutes of driving i was frustrated and exhausted from the efforts to keep the vehicle in the same lane. i took it into the dealer and the service manager acknowledged that there was definitely a problem with the steering but there was nothing that he could do to correct the problem. he indicated that this was an electric steering system and that this was normal for this car. i called the corporate offices of the hyundai corporation and spoke with one of their consultants and they also confirmed that this was normal for this vehicle and that they had no plans to correct the problem. *tr | |||
| 01/04/2013 | 65 | ||
| The day after i purchased the vehicle i drove it on the freeway at 65 mph for a distance of 40 miles. i noticed that in order to keep the vehicle within the freeway lanes i was constantly adjusting the steering. if i did not adjust the steering constantly i would drift into another lane. after about 40 minutes of driving i was frustrated and exhausted from the efforts to keep the vehicle in the same lane. i took it into the dealer and the service manager acknowledged that there was definitely a problem with the steering but there was nothing that he could do to correct the problem. he indicated that this was an electric steering system and that this was normal for this car. i called the corporate offices of the hyundia corporation and spoke with one of their consultants and they also confirmed that this was normal for this vehicle and that they had no plans to correct the problem. | |||
| 01/09/2013 | 11890 | 1 | |
| While driving straight down the interstate which is flat and straight my 2013 hyundai sonata wanders left and right. when small corrections are made, i can feel the steering sticking. when it releases with a little pressure, it causes a jerky movement in the direction of the correction. it is a constant battle to keep the vehicle driving in a straight line down the road. *tr | |||
| 01/04/2013 | 65 | ||
| The day after i purchased the vehicle i drove it on the freeway at 65 mph for a distance of 40 miles. i noticed that in order to keep the vehicle within the freeway lanes i was constantly adjusting the steering. if i did not adjust the steering constantly i would drift into another lane. after about 40 minutes of driving i was frustrated and exhausted from the efforts to keep the vehicle in the same lane. i took it into the dealer and the service manager acknowledged that there was definitely a problem with the steering but there was nothing that he could do to correct the problem. he indicated that this was an electric steering system and that this was normal for this car. i called the corporate offices of the hyundia corporation and spoke with one of their consultants and they also confirmed that this was normal for this vehicle and that they had no plans to correct the problem. | |||
| 01/09/2013 | 11890 | ||
| While driving straight down the interstate which is flat and straight my 2013 hyundai sonata wanders left and right. when small corrections are made, i can feel the steering sticking. when it releases with a little pressure, it causes a jerky movement in the direction of the correction. it is a constant battle to keep the vehicle driving in a straight line down the road. | |||
| 12/20/2012 | 200 | 2 | |
| I just bought a new 2013 sonata hyundai and have had it in the dealer 2 times for steering problems. they always do something but the problem is still there. when driving the car wonders and i get exhausted driving it also i'm handicapped paralyzed on the left side so i drive with one arm. had i known of this steering defect i would not have bought the car just left car for the third time for 2 days so they could check it out real good and now its worse, i told them i was afraid to drive it so they sent a tow truck to take it back to the dealer, if their was a way to get out of my contract and give them back there car i would do it in a minute thank you *tr | |||
| 01/04/2013 | 65 | ||
| The day after i purchased the vehicle i drove it on the freeway at 65 mph for a distance of 40 miles. i noticed that in order to keep the vehicle within the freeway lanes i was constantly adjusting the steering. if i did not adjust the steering constantly i would drift into another lane. after about 40 minutes of driving i was frustrated and exhausted from the efforts to keep the vehicle in the same lane. i took it into the dealer and the service manager acknowledged that there was definitely a problem with the steering but there was nothing that he could do to correct the problem. he indicated that this was an electric steering system and that this was normal for this car. i called the corporate offices of the hyundia corporation and spoke with one of their consultants and they also confirmed that this was normal for this vehicle and that they had no plans to correct the problem. | |||
| 01/09/2013 | 11890 | ||
| While driving straight down the interstate which is flat and straight my 2013 hyundai sonata wanders left and right. when small corrections are made, i can feel the steering sticking. when it releases with a little pressure, it causes a jerky movement in the direction of the correction. it is a constant battle to keep the vehicle driving in a straight line down the road. | |||
| 12/20/2012 | 200 | 2 | |
| I just bought a new 2013 sonata hyundai and have had it in the dealer 2 times for steering problems. they always do something but the problem is still there. when driving the car wonders and i get exhausted driving it also i'm handicapped paralyzed on the left side so i drive with one arm. had i known of this steering defect i would not have bought the car just left car for the third time for 2 days so they could check it out real good and now its worse, i told them i was afraid to drive it so they sent a tow truck to take it back to the dealer, if their was a way to get out of my contract and give them back there car i would do it in a minute thank you *tr | |||
| 01/04/2013 | 65 | ||
| The day after i purchased the vehicle i drove it on the freeway at 65 mph for a distance of 40 miles. i noticed that in order to keep the vehicle within the freeway lanes i was constantly adjusting the steering. if i did not adjust the steering constantly i would drift into another lane. after about 40 minutes of driving i was frustrated and exhausted from the efforts to keep the vehicle in the same lane. i took it into the dealer and the service manager acknowledged that there was definitely a problem with the steering but there was nothing that he could do to correct the problem. he indicated that this was an electric steering system and that this was normal for this car. i called the corporate offices of the hyundia corporation and spoke with one of their consultants and they also confirmed that this was normal for this vehicle and that they had no plans to correct the problem. | |||
| 12/20/2012 | 200 | ||
| I just bought a new 2013 sonata hyundai and have had it in the dealer 2 times for steering problems. they always do something but the problem is still there. when driving the car wonders and i get exhausted driving it also i'm handicapped paralyzed on the left side so i drive with one arm. had i known of this steering defect i would not have bought the car just left car for the third time for 2 days so they could check it out real good and now its worse, i told them i was afraid to drive it so they sent a tow truck to take it back to the dealer, if their was a way to get out of my contract and give them back there car i would do it in a minute thank you | |||
| 11/26/2012 | 5000 | 1 | |
| When driving the vehicle constantly moves either to the right or left. there is not going straight. i have taken to the dealer and explained the problem. they said they took it for a road test and did not notice anything. there is clearly an issue here with this vehicle as there are many other comments relating to this issue. please have this issued addressed as we should not be dealing with something like this when we are spending a lot of money for a brand new vehicle. this is poor service hyundai... *tr | |||
| 11/26/2012 | 5000 | ||
| When driving the vehicle constantly moves either to the right or left. there is not going straight. i have taken to the dealer and explained the problem. they said they took it for a road test and did not notice anything. there is clearly an issue here with this vehicle as there are many other comments relating to this issue. please have this issued addressed as we should not be dealing with something like this when we are spending a lot of money for a brand new vehicle. this is poor service hyundai... | |||
| 08/08/2012 | 5000 | 1 | |
| When driving at highway speeds, car drifts either left or right. the car never stays on course. when it drifts left and you try to correct it, it goes right, which requires correcting again. it is a constant battle on the road, and at least 4 different times, we have almost been in a accident with another car do to this. the car either goes left or right, never goes straight. i try my best to hold it straight by holding the steering wheel firm to test it, but it does not matter. this issue seriously scares us. we actually just keep the vehicle parked most of the time, and drive our older vehicle. our hyundai on has about 7k on the odometer. when i hold the steering wheel straight, i can count to 6 seconds before the car is almost completely in another lane. one time, i counted to 7 and the car was completely off the road on the emergency lane. hyundai needs to fix this. this is seriously a very bad accident waiting to happen. when we took it to the dealer, they said its because it has electric steering and told us we should not have bought the car if we didn't like how it drives and then sent us on our way. i just hope more people with this problem come forward and voice their issue so hyundai will actually address it. its funny how hyundai says that it is what it is, when this is the same thing hyundai had a major recall on previous model year sonatas w/ 18 wheels, which ours has. *tr | |||
| 08/08/2012 | 5000 | ||
| When driving at highway speeds, car drifts either left or right. the car never stays on course. when it drifts left and you try to correct it, it goes right, which requires correcting again. it is a constant battle on the road, and at least 4 different times, we have almost been in a accident with another car do to this. the car either goes left or right, never goes straight. i try my best to hold it straight by holding the steering wheel firm to test it, but it does not matter. this issue seriously scares us. we actually just keep the vehicle parked most of the time, and drive our older vehicle. our hyundai on has about 7k on the odometer. when i hold the steering wheel straight, i can count to 6 seconds before the car is almost completely in another lane. one time, i counted to 7 and the car was completely off the road on the emergency lane. hyundai needs to fix this. this is seriously a very bad accident waiting to happen. when we took it to the dealer, they said its because it has electric steering and told us we should not have bought the car if we didn't like how it drives and then sent us on our way. i just hope more people with this problem come forward and voice their issue so hyundai will actually address it. its funny how hyundai says that it is what it is, when this is the same thing hyundai had a major recall on on previous model year sonatas w/ 18 wheels, which ours has. | |||
| 07/01/2012 | 4000 | ||
| Tl- the contact owns a 2013 hyundai sontata. the contact stated that while traveling 65 mph the vehicle veers to the left. while trying to correct the trajectory the vehicle then veers to the opposite side. the vehicle was able to be driven to the contact's destination. the vehicle was taken to dealer where the failure could not be replicated. the vehicle was not repaired. the manufacturer was contacted about the issue. the failure mileage was 4,000 and the current mileage was 6,000. pmb | |||
| 07/01/2012 | 4000 | ||
| Tl- the contact owns a 2013 hyundai sontata. the contact stated while traveling 65 mph the vehicle veers to one the left. while trying to correct the trajectory the vehicle then veers to the opposite side. the vehicle was able to be driven to the contact's destination. the vehicle was taken to dealer where the failure could not be replicated. the vehicle was not repaired. the manufacturer was contacted about the issue. the failure mileage was 4,000 and the current mileage was 6,000. mh | |||
| 10/12/2012 | 529 | ||
| Car drifts to left and right. fight to keep on road. hyundai says get used to it. gov't needs to step in and fix this before someone gets killed!!!!! | |||
| 08/02/2010 | 1500 | 1 | |
| Steering wanders, make a slight correction to the right car continues right , slight correction left car continues left does not return to center. even with a road that tilts to the left, if you make a slight correction to the right, the car continues to bear to the right. same thing happens with a road that tilts to the right, slight correction to the left and the car continues left. basically, the effect is going done a straight level road the car wanders left and right and never returns to center. happens at all speeds. *tr | |||
| 10/12/2012 | 529 | ||
| Car drifts to left and right. fight to keep on road. hyundai says get used to it. gov't needs to step in and fix this before someone gets killed!!!!! | |||
| 08/02/2010 | 1500 | ||
| Steering wanders, make a slight correction to the right car continues right , slight correction left car continues left does not return to center. even with a road that tilts to the left, if you make a slight correction to the right, the car continues to bear to the right. same thing happens with a road that tilts to the right, slight correction to the left and the car continues left. basically, the effect is going done a straight level road the car wanders left and right and never returns to center. happens at all speeds | |||
| 10/12/2012 | 529 | ||
| Car drifts to left and right. fight to keep on road. hyundai says get used to it. gov't needs to step in and fix this before someone gets killed!!!!! | |||
| 08/02/2010 | 1500 | ||
| Steering wanders, make a slight correction to the right car continues right , slight correction left car continues left does not return to center. even with a road that tilts to the left, if you make a slight correction to the right, the car continues to bear to the right. same thing happens with a road that tilts to the right, slight correction to the left and the car continues left. basically, the effect is going done a straight level road the car wanders left and right and never returns to center. happens at all speeds | |||
| 10/12/2012 | 529 | ||
| Car drifts to left and right. fight to keep on road. hyundai says get used to it. gov't needs to step in and fix this before someone gets killed!!!!! | |||
| 08/02/2010 | 1500 | ||
| Steering wanders, make a slight correction to the right car continues right , slight correction left car continues left does not return to center. even with a road that tilts to the left, if you make a slight correction to the right, the car continues to bear to the right. same thing happens with a road that tilts to the right, slight correction to the left and the car continues left. basically, the effect is going done a straight level road the car wanders left and right and never returns to center. happens at all speeds | |||
| 09/01/2012 | 590 | 1 | |
| While getting on the on-ramp to the highway, the power steering failed, causing me to almost lose control of the vehicle. steering was extremely hard to use. the eps light and skid control lights both came on, and later bluelink noted error also. *tr | |||
| 08/05/2012 | 25 | 1 | |
| I purchased brand new 2013 hyundai sonata limited in august'12. after buying when i was riding back home on freeway(approx speed 60 mph) the car tends to drift in either left or right and keep on wandering in the lane. it is pretty difficult to keep the vehicle in the lane. there are almost two incidents where i just escaped the accidents because of this problem which could have been fatal. when i contacted the dealer they told that it is because of banking on the roads but i tested the same road and route with other vehicle which performed as it should be, no drift or anything. even the tire pressure and wheel balancing is fine so this is definitely a issue with the electronic steering and stability. please look into this matter as it could be life threatening and most of the consumers are facing it with no response from the company. thanks. *tr | |||
| 09/01/2012 | 590 | ||
| While getting on the on-ramp to the highway, the power steering failed, causing me to almost lose control of the vehicle. steering was extremely hard to use. the eps light and and skid control lights both came on, and later bluelink noted error also. | |||
| 08/05/2012 | 25 | 1 | |
| I purchased brand new 2013 hyundai sonata limited in august'12. after buying when i was riding back home on freeway(approx speed 60 mph) the car tends to drift in either left or right and keep on wandering in the lane. it is pretty difficult to keep the vehicle in the lane. there are almost two incidents where i just escaped the accidents because of this problem which could have been fatal. when i contacted the dealer they told that it is because of banking on the roads but i tested the same road and route with other vehicle which performed as it should be, no drift or anything. even the tire pressure and wheel balancing is fine so this is definitely a issue with the electronic steering and stability. please look into this matter as it could be life threatening and most of the consumers are facing it with no response from the company. thanks. *tr | |||
| 09/01/2012 | 590 | ||
| While getting on the on-ramp to the highway, the power steering failed, causing me to almost lose control of the vehicle. steering was extremely hard to use. the eps light and and skid control lights both came on, and later bluelink noted error also. | |||
| 08/05/2012 | 25 | 1 | |
| I purchased brand new 2013 hyundai sonata limited in august'12. after buying when i was riding back home on freeway(approx speed 60 mph) the car tends to drift in either left or right and keep on wandering in the lane. it is pretty difficult to keep the vehicle in the lane. there are almost two incidents where i just escaped the accidents because of this problem which could have been fatal. when i contacted the dealer they told that it is because of banking on the roads but i tested the same road and route with other vehicle which performed as it should be, no drift or anything. even the tire pressure and wheel balancing is fine so this is definitely a issue with the electronic steering and stability. please look into this matter as it could be life threatening and most of the consumers are facing it with no response from the company. thanks. *tr | |||
| 09/01/2012 | 590 | ||
| While getting on the on-ramp to the highway, the power steering failed, causing me to almost lose control of the vehicle. steering was extremely hard to use. the eps light and and skid control lights both came on, and later bluelink noted error also. | |||
| 08/05/2012 | 25 | ||
| I purchased brand new 2013 hyundai sonata limited in august'12. after buying when i was riding back home on freeway(approx speed 60 mph) the car tends to drift in either left or right and keep on wandering in the lane. it is pretty difficult to keep the vehicle in the lane. there are almost two incidents where i just escaped the accidents because of this problem which could have been fatal. when i contacted the dealer they told that it is because of banking on the roads but i tested the same road and route with other vehicle which performed as it should be, no drift or anything. even the tire pressure and wheel balancing is fine so this is definitely a issue with the electronic steering and stability. please look into this matter as it could be life threatening and most of the consumers are facing it with no response from the company. thanks. | |||
| 06/19/2012 | 600 | ||
| Steering feel is extremely light/loose, especially at highway speeds. vehicle wanders enough from left to right to require constant correction to keep it from going over center line or off side of road. if i adjust steering to left vehicle continues to left requiring an immediate adjustment to right which causes vehicle to continue to right and then to left and then right...i am constantly fighting with the steering to stay in my lane. concerned about our safety while driving this brand new vehicle. | |||