Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| BRAKES | |||
| 02/11/2012 | 120 | ||
| Vehicle downshifts to fifth gear when passing but does not return to sixth gear upon releasing accelerator. vehicle continues at same rate of speed when releasing accelerator as if it were on cruise control. while passing an 18 wheeler on hwy 169 north, i noticed that there was another 18 wheeler approximately 100 feet in front of the one i was passing. with an oncoming vehicle i could not pass both trucks, so i passed the first one and pulled in behind the other one. when i let off the accelerator, the car continued at the same rate of speed forcing me to slam on the brakes to avoid rear-ending the other truck. this vehicle (and subsequently another vehicle on the dealership lot) exhibits this characteristic every time the vehicle goes into passing mode. however, if you back off the accelerator slightly, after about 5 seconds, the car will shift back into sixth gear [but all the while accelerating]. i noticed that you can manually shift the vehicle back to sixth by moving the shifter to manual mode for a split second and then shifting back into d. the engine rpms will fall back down immediately indicating the shift. otherwise, the vehicle remains in fifth gear without decelerating for approximately 8 seconds. in my case, the car did not do what i told it to do: decelerate by releasing the pedal. i've spoken to hyundai and to the dealership and have filed a complaint with the better business bureau because of this design flaw. control is the key issue behind the wheel of a vehicle. if someone is not expecting the vehicle to continue at the rate of speed when they let off the accelerator, they could crash into someone as i almost did. thank you. | |||
| 04/17/2012 | 35 | ||
| Original email sent to hyundai motors usa dear hyundai motors usa, i have visited the dealership with my new veloster for two issues on the car. i was advised to contact you to open a case as the dealer would not attempt to fix the issues as there is no recalls or service bulletins. here are the following problems i have notified the d ealer of and those that need to be fixed. 1) serious issue! when braking under heavy conditions, both abs and non abs cases, the car swerves and/or loses it's 'rear' to either left or right. i've braked hard several times and it feels like the rear end is giving out. during abs conditions, the car swerves like it's a rwd driven vehicle. this is not only scary as a consumer but dangerous to others. if there is any condensation on the road while braking and the leaning to one side occurs and/or swerving, i could hydroplane and cause a major accident because of a mechanical defect. i have done my own research and spoken to other veloster owners as well. they have mentioned they have the same problem and their dealer has ordered and replaced one of the rear brake calipers to solve the problem. i informed my service advisor & the mechanic of this issue on 3 seperate test drives. 1 test drive with service advisor in my veloster, 1 with the mechanic in my veloster & 1 in another new veloster with the mechanic. in all cases the vehicle swerved or felt like the rear end was coming lose. please have this issue fixed and provide customer service. i was very dissappointed to learn that i have to write you prior to the dealer servicing my vehicle. i will be cooperative in this issue and look forward to a solution. | |||