Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 01/19/2012 | |||
| Car has stalled while driving. sometimes it will not go into gear. other times it only goes into first gear. had to move it to neutral then back to drive to get it to work. other times, had to turn it off completely and back on to get it to work. this problem nearly got me in an accident when it happened while entering a highway. also, sometimes in first gear the car will chugg. it will struggle to accelerate and have a jerking/chugging feel. after a couple visits to hyundai, they have failed to figure out the problem. | |||
| 01/22/2013 | 1 | ||
| Cpsc#i1310578a. 2012 hyundai veloster. the consumer stated that she was having problems with the drivers seat belt. *ln | |||
| 07/16/2012 | 7881 | 1 | |
| Bought the car brand new in jan of 2012, started having issues with the duel clutch within a few months of driving. after getting use to the new car and how it drove, putting a few thousand miles on the car, something was still not right with how it drove. not getting the speed it needed and tacking out the rpms to change into the right gear and at times, was the wrong gear. we had taken it to the dealership in which we got the car, told them of the issue and they said there was nothing wrong and that it was normal with the duel clutch and that we had to drive it more in manual mode, which made no sense to me. after a few months, the car got progressively worse....could not even merge out into traffic that was going 30-35 mph. had to always drive the car in manual mode as opposed to automatic, adhering to the dealership. well, one thing lead to another and now the car is barely driving and becoming a massive safety issue, as we have to use this car to go to and from work and that only. we had brought it to the attention of the dealership, once again in dec and now... they are having issues with the duel clutch and that this car was...a guinea pig and being made a complete mockery of this particular dealership. we have escalated the issue to corporate office and i will never purchase another vehicle from this maker ever again... nothing but a horrid experience. *tr | |||
| 07/16/2012 | 7881 | ||
| Bought the car brand new in jan of 2012, started having issues with the duel clutch within a few months of driving. after getting use to the new car and how it drove, putting a few thousand miles on the car, something was still not right with how it drove. not getting the speed it needed and tacking out the rpms to change into the right gear and at times, was the wrong gear. we had taken it to the dealership in which we got the car, told them of the issue and they said there was nothing wrong and that it was normal with the duel clutch and that we had to drive it more in manual mode, which made no sense to me. after a few months, the car got progressivly worse....could not even merge out into traffic that was going 30-35 mph. had to always drive the car in manual mode as opposed to automatic, adhearing to the dealership. well, one thing lead to another and now the car is barely driving and becoming a massive safety issue, as we have to use this car to go to and from work and that only. we had brought it to the attention of the dealership, once again in dec and now... they are having issues with the duel clutch and that this car was...a guinea pig and being made a complete mockery of this particluar dealership. we have esculated the issue to corporate office and i will never purchase another vehicle from this maker ever again... nothing but a horrid experience. | |||
| 09/16/2012 | 6000 | ||
| On september 16th 2012, approximately 4 months after purchasing the vehicle, i was driving east on i-90 at about 70 mph when my sunroof exploded. there were no vehicles in my immediate vicinity and no foreign object made contact or entered my vehicle. the sunroof was closed when this happened and i was not trying to operate it at the time of the incident. it sounded like a water balloon popped and then glass came raining down on top of my head and into my car. there were no passengers in the vehicle other than the driver and there were no injuries. | |||
| 11/26/2012 | 7200 | ||
| My car was park at my works parking lot and it was around 37 degrees f outside. i went to my car to get something out of my trunk. when i close my trunk i heard a splash after the trunk closed. i thought i splash some water but i then saw and realize that something is not right on my roof. i took a closer look and saw that my sunroof has blown up. glass debrees are everywhere especially on mywindshield. i drove it home that night and brought it to the dealer where i bought it and they went ahead and gave me a rental car right away. i ask them for the best offer for a new car but they just wanted to sell me a new car. i dont trust the hyundai brand anymore and im hoping in trading it in for a different car. | |||
| 10/28/2012 | 9395 | ||
| While driving down a busy street, it sounded like a firecracker went off on the top of my car. i heard a loud bang and subsequent pops and cracks. when i pulled over, i saw my sunroof had completely shattered. nothing had hit my car, the sunroof just exploded into tiny glass pieces. | |||
| 07/05/2012 | 500 | ||
| I was driving on major hwy thru ms about 4 in the afternoon temps about 90-95 speed limit is 70mph that was my approx speed , there was 1 car about 1/2 mile ahead of me 1 car behind me , then kaboom, my sun roof exploded, glass was everywhere, if there were any other cars on that road there would have been a major accident as i was all over both lanes. i took my car to the dealership where i bought it, they said a rock hit my sunroof sorry, wilson there is a very slim chance that a rock was in the air, and even a slimmer chance it would hit my sunroof, that just didn't happen, this is a defect in the car design and needs to be corrected before someone gets hurt or killed, hyundai needs to step up and recall, and dealerships need to apologize for treating people like ...... | |||
| 10/16/2012 | 5000 | ||
| I was driving my hyundai veloster on a smooth paved hwy, going about 60 miles/hr, on a sunny day, sun shade open/ moonroof closed when the moonroof exploded (imploded). there were no other vehicles near me and no debree in the roadway. the explosion was extremely loud, sending shattered glass throughout the car, in my clothes and hair. thankfully my 2 yr old grand daughter was not in her car seat in the rear, she probably would have lost her eyesight or worse. the explosion was so loud, it sounded like a truck ran into the car. i closed my eyes for a few seconds because of the glass falling down on me. i'm not sure how i was able to keep from losing control of the steering. i was terrified and still have not wanted to drive the car since. | |||
| 02/16/2012 | 2000 | ||
| I purchased the veloster in early december 2011. it was at school in the parking structure in february of 2012 when i got a call from the campus police department saying my car had damage. when i arrived at the scene, i found the sunroof completely exploded. at the scene and after the incident, there were no witnesses of someone physically breaking in the window. there is a decent amount of traffic through the area so the idea of someone being able to break the sunroof in the middle of the day without being seen is unlikely. there was no damage to any other of the windows or any other parts of the car...there was just an exploded sunroof. there was no attempt to get into the car from the sunroof and nothing was stolen from inside of the car. the police report states that it must have been vandalism or attempted robbery, but from the shrapnel patterns from the glass seeming to blown outward from the inside, finding no objects to break into the car, and the lack of stolen property. i whole heartedly believe that the glass had spontaneous blowout which cost $7000 in repair costs. | |||
| 09/29/2012 | 12500 | ||
| On september 29, 2012 (approximately 1 pm) my wife was driving at 55mph on i 93 near exit 8 in manchester new hampshire. she drove over a normal bump in the road and without warning the sun roof of my 2012 hyundai veloster exploded into and out of the car. my wife had glass imbed into her scalp. she proceded to exit 9 and pulled off the highway where she met me. injuries were minor and no professional help was needed, i removed the glass from her scalp. we called the nh state police and notified them of the incident. we did not file an official police report at that time. the sun roof glass was destroyed and covered the interior and exterior. the paint on the exterior has many scratches and deep gouges, the intereior has glass imbedded into the upolstery. today (oct 9, 2012) i went to pick up my car at the dealer, the roof has been fixed but the paint is destroyed by the incident and the interior has glass imbedded into it. the car is a hazard to try and sit in. i brushed the rear seat and glass stuck into my hand. the car is currently at the dealer, this issue is still in process with the dealership. my wife refuses to drive the vehicle. i have asked for a written document from hyundai such as an engineering report stating that the problem has been researched, resolved and that corrected components are being installes in our car & not just another piece of defective glass installed that will shatter on us while driving at higheay speeds. i want my new car put back to new condition like it was before this incident. i also filed a formal complaint with hyundai after the incident on october 1, 2012. i can supply you with the case number if necessary. | |||
| 02/17/2012 | 800 | ||
| Glass and visibility problem: in feb. 2012 the large back glass (horizontal glass in the back door) in the car broke without any apparent reason. temperature was normal at the time and no outside object was found in the car. it was a dangerous situation and very expensive fix. hyundai company did not cover the repair cost under warranty. electrical problem: from june 2012 too present, there is error message pupping out that bluelink is active but not registered. after almost 4 months of contacting the customer service and dealer ship they were not able to fix this error message. each time that i turn on the car, this message pups up which is distracting and dangerous. apparently this is a common error with new hyundai cars with bluelink. | |||
| 09/29/2012 | 12500 | ||
| On september 29, 2012 (approximately 1 pm) my wife was driving at 55mph on i 93 near exit 8 in manchester new hampshire. she drove over a normal bump in the road and without warning the sun roof of my 2012 hyundai veloster exploded into and out of the car. my wife had glass imbed into her scalp. she proceded to exit 9 and pulled off the highway where she met me. injuries were minor and no professional help was needed, i removed the glass from her scalp. we called the nh state police and notified them of the incident. we did not file an official police report at that time. the sun roof glass was destroyed and covered the interior and exterior. the paint on the exterior has many scratches and deep gouges, the intereior has glass imbedded into the upolstery. today (oct 9, 2012) i went to pick up my car at the dealer, the roof has been fixed but the paint is destroyed by the incident and the interior has glass imbedded into it. the car is a hazard to try and sit in. i brushed the rear seat and glass stuck into my hand. the car is currently at the dealer, this issue is still in process with the dealership. my wife refuses to drive the vehicle. i have asked for a written document from hyundai such as an engineering report stating that the problem has been researched, resolved and that corrected components are being installes in our car & not just another piece of defective glass installed that will shatter on us while driving at higheay speeds. i want my new car put back to new condition like it was before this incident. i also filed a formal complaint with hyundai after the incident on october 1, 2012. i can supply you with the case number if necessary. | |||
| 02/17/2012 | 800 | ||
| Glass and visibility problem: in feb. 2012 the large back glass (horizontal glass in the back door) in the car broke without any apparent reason. temperature was normal at the time and no outside object was found in the car. it was a dangerous situation and very expensive fix. hyundai company did not cover the repair cost under warranty. electrical problem: from june 2012 too present, there is error message pupping out that bluelink is active but not registered. after almost 4 months of contacting the customer service and dealer ship they were not able to fix this error message. each time that i turn on the car, this message pups up which is distracting and dangerous. apparently this is a common error with new hyundai cars with bluelink. | |||
| 09/29/2012 | 12500 | ||
| On september 29, 2012 (approximately 1 pm) my wife was driving at 55mph on i 93 near exit 8 in manchester new hampshire. she drove over a normal bump in the road and without warning the sun roof of my 2012 hyundai veloster exploded into and out of the car. my wife had glass imbed into her scalp. she proceded to exit 9 and pulled off the highway where she met me. injuries were minor and no professional help was needed, i removed the glass from her scalp. we called the nh state police and notified them of the incident. we did not file an official police report at that time. the sun roof glass was destroyed and covered the interior and exterior. the paint on the exterior has many scratches and deep gouges, the intereior has glass imbedded into the upolstery. today (oct 9, 2012) i went to pick up my car at the dealer, the roof has been fixed but the paint is destroyed by the incident and the interior has glass imbedded into it. the car is a hazard to try and sit in. i brushed the rear seat and glass stuck into my hand. the car is currently at the dealer, this issue is still in process with the dealership. my wife refuses to drive the vehicle. i have asked for a written document from hyundai such as an engineering report stating that the problem has been researched, resolved and that corrected components are being installes in our car & not just another piece of defective glass installed that will shatter on us while driving at higheay speeds. i want my new car put back to new condition like it was before this incident. i also filed a formal complaint with hyundai after the incident on october 1, 2012. i can supply you with the case number if necessary. | |||
| 02/17/2012 | 800 | ||
| Glass and visibility problem: in feb. 2012 the large back glass (horizontal glass in the back door) in the car broke without any apparent reason. temperature was normal at the time and no outside object was found in the car. it was a dangerous situation and very expensive fix. hyundai company did not cover the repair cost under warranty. electrical problem: from june 2012 too present, there is error message pupping out that bluelink is active but not registered. after almost 4 months of contacting the customer service and dealer ship they were not able to fix this error message. each time that i turn on the car, this message pups up which is distracting and dangerous. apparently this is a common error with new hyundai cars with bluelink. | |||
| 10/04/2012 | 4800 | ||
| I was traveling down i-684 in new york state when my sunroof exploded all over me. i was traveling at the speed limit, no one was immediately in front of me and nothing was in the road or airborne. it sounded like a gunshot and then the roof was shattering all over me. | |||
| 02/17/2012 | 800 | ||
| Glass and visibility problem: in feb. 2012 the large back glass (horizontal glass in the back door) in the car broke without any apparent reason. temperature was normal at the time and no outside object was found in the car. it was a dangerous situation and very expensive fix. hyundai company did not cover the repair cost under warranty. electrical problem: from june 2012 too present, there is error message pupping out that bluelink is active but not registered. after almost 4 months of contacting the customer service and dealer ship they were not able to fix this error message. each time that i turn on the car, this message pups up which is distracting and dangerous. apparently this is a common error with new hyundai cars with bluelink. | |||
| 10/04/2012 | 4800 | ||
| I was traveling down i-684 in new york state when my sunroof exploded all over me. i was traveling at the speed limit, no one was immediately in front of me and nothing was in the road or airborne. it sounded like a gunshot and then the roof was shattering all over me. | |||
| 09/26/2012 | 4851 | ||
| I was driving my car down a country road. no cars in front of me and none coming towards me. my husband was following behind me because we had just picked up car from having its first oil change and tire rotation. i was doing between 45 and 50mph. all of a sudden there was a loud bang like a gunshot and i heard something raining down on my car. i looked in the mirror and saw glass flying everywhere. i pulled over and asked my husband if something hit the car. he said no - it looked like the glass in the sunroof blew straight up like a coke exploding. the glass actually hit the front of his car. the glass was in my hair, down the back of my shirt and pants. the glass scratched me in several places. | |||
| 08/31/2012 | 2500 | ||
| The sunroof exploded while i was driving with 2 passengers. we heard the explosion but did not realize it was my car until glass leaked from the cloth panel under the sunroof onto my friend in the passenger seat. we moved the car off of the road and called the police. the police went back to the sight where the explosion happened and did not find any object that would have hit the car. the car is less than 3 months old and has less than 2500 miles on it. the day of the incident was warm but not hot like it has been. | |||
| 08/28/2012 | 7500 | ||
| The car was in the driveway at night when the sunroof imploded and shattered all over the seats. nothing fell on the car - it just imploded. at this time a tow truck is coming to take it to the dealership. the car in only 3 months old. | |||
| 08/03/2012 | 3450 | ||
| I was driving, making a left hand turn from a stop light and then heard a very loud bang! the sunroof above me then shattered and fell all over me, the car, and outside. i pulled over to inspect the cause and see the damage. there wasnt a sign of why it happened (rock or anything of the sort), but i had shards of glass in the top of my head, back down the inside of my shirt, and the glass still hanging was flying off. thankfully i had sunglasses on, or else something would have flowin into my eyes. actually have a scratch from the incident on my new prescription sunglasses now. i researched a possible issue or recall and came across a few postings with the exact same issue! i heard good and bad stories on how it was resolved, but its scary nonetheless. this happened today and am second guessing a sunroof, although ive always wanted one. if this is starting to become a known issue with a new model, i hope its treated with caution and swiftness. please call or email me if you have any questions. | |||
| 06/22/2012 | 1857 | ||
| New vehicle was parked on the street. at 8:00 am i was informed by a fellow worker that it appeared my vehicle was damaged and there was glass all over it. i found that the skylight had burst upward and outward. it was about 80 degrees at the time. the day before was above 90 degrees and the vehicle was parked in same location, without incident. i called dealer who referred me to national service. they came and towed car to another dealer closer to home. day 8 and dealer claims to have replaced glass, side rails and now needs to replace deflector that all were damaged. says soonest repair to complete july 2nd pm. | |||
| 06/21/2012 | 1870 | ||
| The sunroof shattered violently in an upwards direction, sending some glass down inside the car and the rest all over the exterior. after googling i found out there are many other veloster owners that have had identical instances where their sunroofs shattered spontaneously.this could have resulted in serious injury. the dealership says they do not know exactly what causes it, but they are working on it with hyundai. they have another sunroof on order, but am worried i may have this happen again due to their manufacturing defect for this component. | |||
| 04/17/2012 | 35 | ||
| Original email sent to hyundai motors usa dear hyundai motors usa, i have visited the dealership with my new veloster for two issues on the car. i was advised to contact you to open a case as the dealer would not attempt to fix the issues as there is no recalls or service bulletins. here are the following problems i have notified the d ealer of and those that need to be fixed. 1) serious issue! when braking under heavy conditions, both abs and non abs cases, the car swerves and/or loses it's 'rear' to either left or right. i've braked hard several times and it feels like the rear end is giving out. during abs conditions, the car swerves like it's a rwd driven vehicle. this is not only scary as a consumer but dangerous to others. if there is any condensation on the road while braking and the leaning to one side occurs and/or swerving, i could hydroplane and cause a major accident because of a mechanical defect. i have done my own research and spoken to other veloster owners as well. they have mentioned they have the same problem and their dealer has ordered and replaced one of the rear brake calipers to solve the problem. i informed my service advisor & the mechanic of this issue on 3 seperate test drives. 1 test drive with service advisor in my veloster, 1 with the mechanic in my veloster & 1 in another new veloster with the mechanic. in all cases the vehicle swerved or felt like the rear end was coming lose. please have this issue fixed and provide customer service. i was very dissappointed to learn that i have to write you prior to the dealer servicing my vehicle. i will be cooperative in this issue and look forward to a solution. | |||
| 11/20/2011 | 50 | ||
| There is one serious safety defect with this car, the side mirror adjustments (in particular the passanger's side). the dealership has not been able to properly adjust the mirror and they stated that the limited adjustability was just how it was designed. therefore, i would like this researched further and corrective actions taken. this car is not as safe as it should be. specifically, when a tall, larger person has the seat set in the far back position, and sits up fairly high, the right side mirror cannot be properly adjusted, and in combination with the rear view mirrors and the left side mirror, it creates blind spots, and, in particular, a very large blind spot to the right--very dangerous when changing lanes or passing! | |||