Infiniti 999r5-ar000

Model 999r5-ar000 made by Infiniti got 42 consumer complains as well as 1 recall. Consumer complaints with reference, among others things, to equipment and equipment adaptive. There was one recall concerning equipment .

Model 9999

Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
EQUIPMENT
08E014000NISSAN NORTH AMERICA, INC. E (Equipment)48002/19/2008MFRNISSAN NORTH AMERICA, INC.02/01/200802/07/2008
Defect SummaryNissan is recalling 480 aftermarket hitch style bike racks, part no. 999r5-ar000. these bike racks can be installed on my 2002-2008 nissan quest, murano, frontier, xterra, pathfinder, titan, armada, and my 2004-2008 infiniti fx35, fx45, qx56, and qx4 sport utility vehicles. a pinch bolt exists between the bike arm bracket and the upright assembly.
Consequence SummaryWhen moving the bike arm bracket to its down position, this pinch bolt has the potential of causing severe laceration or amputation to the user's fingertips or hand.
Corrective SummaryNissan will notify owners and provide a free retrofit kit. the recall began on february 19, 2008. owners may contact nissan at 1-800-647-7261 or infiniti at 1-800-662-6200.
NotesCustomers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov.

Consumer Complaints


Fail datemilesoccurencesPurchase date
EQUIPMENT
10/22/2010
 The a/c switch that controls the rear fan speed on the front dash does not work. the internal plastic has broke and the nob just turns. the only way now to use the rear a/c is to stretch way back in the rear and turn it on. i went to test drive a newer qx56 and that nob was also broken. i test drove another one and the rear air was continuously running. i took my 2005 qx56 to an infiniti dealer and they said the entire panel has to be replaced at $565.00 even though only one nob is broken. please help.
10/21/2009
 I purchased my vehicle in october 2009 certified pre-owned from infiniti southwest in houston, tx with 13k on it already. this past year i cant take it anymore. the problem is getting worse and worse since the very beginning when i purchased the vehicle. any groove on the road or minor indention causes my steering wheel to lose control. even when i switch lanes, just driving over the little bump reflector cause me tramling. it literally looks like there is a drunk driver on the road when people see me driving. it occurs any time i drive it. i've gotten new tires (which they always try to blame first), almost 3 alignments, and warranty checks and they say they cant find the problem and blame it on the road. why are there people on every online infiniti m forum complaining to eachother about their vehicle and this problem. there is something wrong (defective steering rack) and something needs to get done!!
02/19/20091
 I have 2003 infiniti g35 sedan. driver's seat rocked back-and-forth. took it to infiniti dealer who stated that the driver's seat frame assembly had separated due to faulty weld joints! dealer stated that the driver's seat frame assembly seat was not covered by any warranty or recall. dealer also stated that if i didn't pay the $1,100.00 to have the driver's seat frame assembly replaced and i was in any kind of car accident, the faulty driver's seat frame assembly would cause the seat to become completely detached from the car and cause the seat to be thrown about inside the car. i therefore paid to have the driver's seat frame assembly replaced. however, a couple of days ago i noticed that the rocking is starting again! clearly there is something wrong with the driver's seat frame assemblies that are coming directly from nissan, which owns infiniti! in fact, according to nhtsa website, other nissan cars from 2003, like the 350z are having problems with the seats! clearly this is worthy of some time of investigation or recall since the nhtsa has on file a lot of complaints and service bulletins on this same issue from nissan cars! *cn
12/01/20081
 I own a 2001 infiniti i30 which was purchased in november 2000 from lynnes infiniti in new jersey. except for the problem discussed below, i have been quite pleased with the vehicle. recently i noticed an unusual sound coming from the engine compartment. the sound seemed to be more pronounced at high speeds, above 50 mph. cursory investigation revealed excessive rusting at and around the mounting area for the bracket that secures the base of the radiator. additional investigation revealed that the structural member that serves as the mounting area for securing the radiator
11/28/20081
 My wife and i purchased a 2008 infinity m35x less than a year ago. on our first freeway drive here in the seattle, wa metro area we noticed that the car would violently jerk in a very unsafe way to the left or right. this violent jerk is so severe that if you are not paying complete attention when entering a section of truck rutting the care will leave the lane and snap into the next lane. within weeks of purchasing the vehicle i took it back to the infinity of kirkland dealership where we had purchased it. they understood the problem and mentioned that other owners had brought this model in for the same problem. the dealership mentioned that when they brought it to the attention of the manufacturer that they stated it was a regional road condition issue and they would not be responsible for a repair or alteration. i told the dealership that a rental vw rabbit did not show similar signs of a jerking motion when traveling the same roads. the dealership understood and agreed that other models in the infinity line don't have this issue. the dealership went on to say that some of the other owners had filled complaints with the ftc and did in fact finally get a some resolution from the manufacturer. we have recently filed a complaint with the ftc. in just those cases where complaints were filed, the manufacturer replaced the brand of tires that were installed in the vehicle and for the most part repaired the issue. this repair was only done when the manufacturer was forced to do so. this seems not only unfair to all the other owners but irresponsible of the manufacturer. my wife and i believe this to be extremely unsafe and are surprised that this condition has not already hit the news cause accidents and potential deaths. please help us remedy this situation. *tr
07/03/20091
 I purchased an 07 infiniti m35x and had several issues with it. the major issue was due to a dragging, rasp rattling, rocks in a can sound coming from underneath the car; which i fought with the dealership on for over a year. since then; i worked a deal with the new and current gm on a 09 m35 sport and the same rattling has aroused again; rocks in a can sound coming from the car after putting just a couple hundred miles on it. i brought it back to the dealer on july 8th; in which they kept it for 3 days. changed out the installation and heat shields; the problems is still there. there are an abundance of reports on the internet about this; with dealership tech's giving customers different opinions about the issue and even admitting it to be a known problem. the issue gets worst over a period of time and as the system gets hotter and hotter. i'm afraid that at some point with me driving this new vehicle; that something could possibly go wrong while driving on the highway and cause a major accident. vehicle location in the virginia beach area currently. *tr
EQUIPMENT ADAPTIVE
01/20/2010
 My brand new ex35 infinity adaptive and standard cruise control (acc)crashed (quit working) on me 4x in the first 2 months i owned the car. in addition during that period when the adaptive cruise control worked, it did not work fully or properly. finally, infiniti declared a recall for the crashing acc and purportedly fixed it on 01/20/10. however, after the fix it became evident that a safety warning feature of the that chimes and flashes when another car cuts in between you and the car in front. this feature existed on the 2010 ex35 before the fix, is described in the ex35 manual and worked on my previous car (a 2008 fx35) that had acc. infiniti's response is that this feature is no longer part of the system and if the manual states otherwise, their 2010 ex35 manual is wrong.
EQUIPMENT - ELECTRICAL
03/06/2011
 3rd brake light does not work. this is a huge problem w/ this model of car. needs to be recalled. many others have complained about this problem.
02/01/2010
 I was driving my 2008 infiniti g35 through a heavy rainstorm at 11:30 am, going east on glade rd., boca raton, fl., in the middle lane at approximately 35 mph, when a car in the left lane of this three lane rd., cut me off. i hit the brakes hard and my brakes completely locked up, putting me into a skid onto the right swale and my car, skidding violently, smashed into a tree. although the car hit the tree almost head-on, only the left front side air bag went off. the steering wheel bag never went off. i was wearing my seat belt, and the my chest was smashed against the air bag straps and left me with severe welts and terrible pain for over two months. my right tibia and fibula were broken and displaced. two surgeries and three months in a cast and bed-ridden, i am finally doing much better. i notified nissan that the front air-bag and the anti-lock braking system never activated. they did a cursory investigation and said nothing went wrong. i know that's not true. i never once felt any pulsing from the brakes after my application, and the non-working steering wheel air bag speaks for itself.
06/25/2010
 My 2004 infinity fx35 door locks do not work i have an 8 month old baby that if i wouldnt have walked out from the driver side he would have been stuck in the car the remote dosnt lock them or unlock them niether does the inside switch also the gas lid will not unlock to be able to pump gas this is dangerouse and infinity does not want to cover under warranty this is a seriouse issue and no one is doing anything to fix it
08/02/2009
 Electrical ! climate control and radio... this sucks! the radio and climate controls stop working at will, the navigation screen comes on and displays as it should, the air comes on full blast and can not be adjusted at all !!! the radio can be controlled by the steering wheel but the screen does not display what adjustments are being made.... called infiniti and complained , they gave me the cold shoulder and a date of jan to august of 2002 that was covered on the recall...so me being me (lol) i slammed the navigation shut one evening and voila everything starts working again !!!! now when it quits i just repeat this process , or give the dash a good whacking and it works! lol,,,, i dont have a grand laying around rght now so i had to adjust!
05/09/2010
 Drivers side window motor goes out every 3-4 months. needs to have a recall,it could pose as a safety hazard. the motor gets in a bind and if it gets stuck could over heat, or if in a wreck and hit on the passenger side the only way out is to roll down the drivers window it wouldnt roll down. so if you didnt have something to bust the window in the coupe you would be stuck. every person i came across that has a g35 coupe 03-06 there window has went out at least twice. there should be a recall especially since its not just one coupe but rather 90% of them. as well as infiniti wants $500.00 to fix.
09/07/20091
 Driver seat track. white nylon gear stripped, this will cause the seat not to go back and forwards. dealer will not warranty the work, but is willing to sell customer a new seat track costing us $1400 for repairs. i am not the only person that has this problem. *tr
07/18/20081
 Well i bought this car from bellflower auto mart thinking that i bought a pretty dependable car come to find out the previous owner was drinking and driving and totaled the car, so now the car should have a salvage title but it doesnt the airbag system in the car does not work at all, the dealer bought the wrecked car from auction and repaired it themselves and sold it to me as if it was never in any accident, i asked for the carfax report but it unfortunately slipped my mind after all the paper work, but i went the next day to return the car after i found all this out and was kicked off the property. *tr
EQUIPMENT - ELECTRICAL - AIR CONDITIONER
02/17/2011
 The ac/radio controls go out intermittantly on by 2003 g35, even though a few g35's were covered under a voluntary service campaign - my vin # was not on list - ac now stuck on and snow is due in 2 days! infiniti says not a safety hazard and they will not cover???? i not a safety hazard in cold weather i don't know what is.. there are 100's of post similiar to mine on internet - when is someone going to talk some since into infiniti. this is the thing that is keeping me from ever buying another infiniti - not so much the problem, things happen- but it the way infiniti is handling it. they know it was an engineering boo boo and they are refusing to take responsibility. they need to grow up!!!
09/23/20071
 Ac stuck on blowing air, buttons not working, radio controls only works through steering controls. *tr
EQUIPMENT - ELECTRICAL - NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
03/19/20091
 My navigation system is complete
EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC.
05/22/2010
 Have had this car for less than 2 weeks, have not put 200 miles on it. bought this used vehicle from a local dealership. have not had any issues with this tiburon until yesterday when i noticed that the clutch was a bit stiff and when i tried to put the car into reverse, i had a hard time finding it, it would not let me put it into reverse and i took my foot off of the clutch and retried it, managed to get it into reverse this time, never had any problems beforehand, the engine revved up and car hessitantly moved out of the garage. stopped vehicle, put it into 1st gear and started to drive out of my driveway when i put it into 2nd gear, the car jerked as i let go of the clutch but continued to drive it. got onto the highway and everything was going fine when the traffic started to slow down, went from 6th gear down to 5th gear and the engine revved up and smelled buring rubber, tried to give it some gas to exellerate and would not move, tachometer would show engine revving but was not excellerating at all. managed to coast car off to the side of the road and came to a stop. turned the engine off, waited for a couple of minutes and started engine up again and again smelled the buring rubber; tried to put in first gear, went in but would not move, tried reverse and would not move. called the dealership from where i purchased this vehicle and they did not have a towing service so ended up calling aaa, tow truck driver informed me by the smell that it was more than likely the cluch had gone in it and had some experience with this as he has towed several of these cars for the same reason. car is in repair shop will be worked on monday 5-24-10. so far the dealership said that they will honor the warranty.
01/10/20101
 The problem started a few weeks ago. i sometimes have control over my a/c and radio and other times it decides to only let me control the radio from the steering wheel. when it does go out the a/c puts itself on auto control and is pretty uncomfortable. *tr
02/11/20081
 Tl*the contact owns a 2003 infiniti g35. the contact noticed that the air condition would sporadically fail. the failure worsened and included the radio and cd player as well. the manufacturer stated that there was a voluntary recall for the equipment:electrical:radio/tape deck/cd etc.; however, they would not repair the vehicle for free because his vin was not included in the recall. the vin ranges are jnkcv51e*3m000014-026621. the contact is in the process of repairing the audio finisher circuit board at the cost of $1,400. the recall number was unknown. the failure and current mileages were 64,000.
EQUIPMENT - MECHANICAL
11/28/20081
 My wife and i purchased a 2008 infinity m35x less than a year ago. on our first freeway drive here in the seattle, wa metro area we noticed that the car would violently jerk in a very unsafe way to the left or right. this violent jerk is so severe that if you are not paying complete attention when entering a section of truck rutting the care will leave the lane and snap into the next lane. within weeks of purchasing the vehicle i took it back to the infinity of kirkland dealership where we had purchased it. they understood the problem and mentioned that other owners had brought this model in for the same problem. the dealership mentioned that when they brought it to the attention of the manufacturer that they stated it was a regional road condition issue and they would not be responsible for a repair or alteration. i told the dealership that a rental vw rabbit did not show similar signs of a jerking motion when traveling the same roads. the dealership understood and agreed that other models in the infinity line don't have this issue. the dealership went on to say that some of the other owners had filled complaints with the ftc and did in fact finally get a some resolution from the manufacturer. we have recently filed a complaint with the ftc. in just those cases where complaints were filed, the manufacturer replaced the brand of tires that were installed in the vehicle and for the most part repaired the issue. this repair was only done when the manufacturer was forced to do so. this seems not only unfair to all the other owners but irresponsible of the manufacturer. my wife and i believe this to be extremely unsafe and are surprised that this condition has not already hit the news cause accidents and potential deaths. please help us remedy this situation. *tr
04/07/20091
 The brakes on this vehicle are horrible. i continue to have to have them checked but to no avail. the vehicle only has 48,000 miles. *tr
EQUIPMENT - OTHER - OWNERS/SERVICE/OTHER MANUAL
10/30/20081
 My car, a 2008 infiniti m35x, exhibited extreme tramlining (poor road tracking) on initial drive. the car would wander all over a lane when riding on a resurfaced tar line or similar. it was more severe at higher speeds. complaint to the dealer resulted in an immediate tire replacement, from goodyear eagle rs-a to michelin primacy mxv4 which resulted in somewhat better road response, but still quite severe and noticeable even at low speeds. this is not acceptable performance from any car, let alone one that costs more than $50,000. checking various forums, i see that many people have complained about this very problem. many claim that changing out the steering rack solves the problem. it's clearly dangerous as it stands and nissan/infiniti should issue a recall to correct it. *tr