Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 07/08/2011 | 97878 | 1 | |
| Power door lock actuators operate intermittently. there has been several instances having the rear child door lock engaged and we could not open the rear doors from the outside because the actuators failed. children had to exit out the front by climbing over the front seats. while at a parking garage a large vehicle parked close to the passenger side of our car and could not open doors to re-enter. again, intermittent operation of power door lock actuators , both front and rear driver side door locks failed. we had to enter the vehicle through the rear tailgate/hatch. took vehicle in for service and lock were operating at that time and manufacturer recommended replacing the door lock actuators. still to this day the locks operate intermittently, and now have 115,000 miles. *tr | |||
| 06/04/2011 | |||
| 2003 fx 35 infiniti passenger, driver and rear hatch door will not lock or unlock when pushing the lock button. have to manually reach to open. major saftey issue having children in the car. | |||
| 03/01/2011 | |||
| Have a 2003 infiniti fx35, and the electronic locks now do not fully lock or unlock and the unlock message appear on the screen while driving (the work when they want). first one door went out now the other. my sense is that a small child or elderly person in the back could be in serious danger if there were an immediate need for them to be evacuated. with only one manual lock for the entire vehicle (on the driver's door) a person would have to go across the car to manually unlock the passenger side rear door in an emergency (in addition to reaching behind the driver's seat for the driver's side rear door). since i see this as a significant safety issue, i believe nhtsa should investigate and order an appropriate recall. if you peruse various message boards on the web, you will see that this is a rather significant issue associated with many nissan products (the sister murano is also so afflicted). | |||
| 07/15/2007 | 45000 | ||
| Doors will not lock or unlock along with gasdoor lock. dealership says its an actuator problem, they all need to be replaced at a cost fo nearly $500 per lock times 6 locks. (4 doors, rear hatch and gasdoor) safety issue as sometimes i cannot get out of the driver side door. | |||
| 12/07/2009 | 27499 | 1 | |
| 1. having a secure environment is paramount in certain neighborhoods. when locking the doors it's imperative nobody can gain access at will by walking up to the car. if anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. if the doors locked properly this provides a more secure environment for this type of scenario. 2. nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. it's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. the drive thinks the door is locked, when in reality it's an open door for carjacking or robbery. this failure is an intermittent of operation. sometimes the doors lock ok, other times they don't. in addition, sometimes the doors unlock ok, other times they don't. 3. in emergencies it's important to be able to unlock doors quickly. since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. and the murano's design is such that it's not easy to comprehend if it's not your car, for instance a rental car. i can easily understand how some people would be confused how unlock a door using the manual level in an emergency when they virtually have no experience with it. in emergencies every second counts. the locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. some people who cannot afford the $1600 to have all the solenoids replaced (as quoted by dealers) will forgo getting them fixed, putting their family members at risk with the above mishap examples. this shouldn't be, nissan should recall them. it's only a matter of time till someone gets robbed, hurt or killed from a malfunctioning door lock. *tr | |||
| 09/01/2008 | 125000 | 1 | |
| Have a 2003 infiniti fx35, and the electronic locks now do not fully lock or unlock the rear doors. first one door went out now the other. my sense is that a small child or elderly person in the back could be in serious danger if there were an immediate need for them to be evacuated. with only one manual lock for the entire vehicle (on the driver's door) a person would have to go across the car to manually unlock the passenger side rear door in an emergency (in addition to reaching behind the driver's seat for the driver's side rear door). since i see this as a significant safety issue, i believe nhtsa should investigate and order an appropriate recall. if you peruse various message boards on the web, you will see that this is a rather significant issue associated with many nissan products (the sister murano is also so afflicted). *tr | |||