Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 07/08/2011 | 97878 | ||
| Power door lock actuators operate intermittently. there has been several instances having the rear child door lock engaged and we could not open the rear doors from the outside because the actuators failed. children had to exit out the front by climbing over the front seats. while at a parking garage a large vehicle parked close to the passenger side of our car and could not open doors to re-enter. again, intermittent operartion of power door lock actuators , both front and rear driver side door locks failed. we had to enter the vehicle through the rear tailgate/hatch. took vehicle in for service and lock were operating at that time and manufacturer recommended replacing the door lock actuators. still to this day the locks operate intermittently, and now have 115,000 miles. | |||
| 12/31/2009 | |||
| All four door locks as well as the hatch lock ceased to work properly (i.e. would not lock or unlock when the automatic lock button was pushed.) told that it was an actuater problem, and that all would need to be replaced (at great expense). this is an obvious safety issue. first, with children in the car, doors could not be locked or unlocked quickly in the case of an emergency. also, when driving alone, security of the car was likewise compromised. also troubling was that the sound of doors locking would still be heard, but the doors were not actually locked--thus leading drivers to think their car was secure when in fact it was not. this is a prevalent problem with these suv's and should be considered for a component recall. | |||