Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 07/21/2011 | 130000 | ||
| Tl* the contact owns a 2004 infiniti fx35. the contact stated that the rear door hatch motor malfunctioned and the hatch would not close automatically. also, when the hatch was closed the hatch could not be locked. the contact stated that on one occasion, the hatch opened while driving 25 mph. the contact took the vehicle to the dealer for a diagnostic test. the dealer stated the lock actuator needed to be replaced. the vehicle was not repaired. the failure mileage was 130,000. | |||
| 07/04/2011 | 78893 | ||
| No events cause this problem diver's side door not unlocking and locking (actuator fail) nothing has been done to correct the problem | |||
| 06/01/2011 | 85000 | ||
| The rear latch door lock on my 2004 infiniti fx35 has suddenly become inoperable. i discovered this after i placed shopping items in the rear compartment and drove. i noticed the rear door was not closed after driving about a mile and had to pull over to attempt to close it. when i tried it would not close and the rear door lock compartment appeared to be stuck and keeping the door from closing. once i manually manipulated the lock on the bottom of the latch doot to open it, i closed the door and the door now will not unlock. after research i discovered this was a nissan part called the rear door actuator that stopped working. according to my internet research this is a very common and costly problem for nissan owners and sometimes occurs with multiple passenger doors for some owners. i am grateful i did not have my dog in the rear part of my vehicle as he likely would have jumped out of the open door while in traffic. also, nissan does not place key entry locks on these doors so now the only way to open it is to crawl into the back of the truck and unlock the emergency trunk lock. i have no other options than to get this repaired for what the dealer quoted at $560. it is concerning that nothing has been done with such a common problem. please do something as i believe this to be an expensive and substantial safety issue. | |||
| 02/24/2011 | 65000 | ||
| I own a 2004 infiniti fx35 and suffer from what seems to be a common safety problem among other owners: the lock on one of my doors does not lock or unlock with the remote or the driver's side lock button! i must manually push the lock forward to lock it and back to unlock it. this started happening several years ago but only every once and a while, especially on hot days. now it is everyday no matter what the weather. many times i have locked my car with the remote, only to have my husband open the back door to get something and tell me that i didn't lock the car again. thank goodness it has been my husband, myself, or other family member, and not a thief entering my car! my most important concern is now the safety of my 18 month old daughter. i always lock the doors when i get in the car to ensure that no one can simply walk up and open the car doors. because of the faulty lock, the back passenger door never locks, thus leaving my daughter (who is in the backseat in her car seat) vulnerable. to date, no one has entered my vehicle unlawfully, thank god! but i feel that this is an extremely serious issue that must be addressed by nissan and infiniti. i also have problems with my side view mirrors and the bubbling of the dash, especially around the vents. however, the problem with my door lock takes priority, and from what i have read online, it seems only a matter of time before it happens to all of my doors! i informed the dealership where i purchased my vehicle and they told me that they would first have to do a diagnostic test to find the problem which would cost me $140. i would think that after all of the complaints about the 2004 door locks, they would know the problem. a safety recall must be put into effect to end this. i urge anyone who has the ability to remedy this obvious safety issue to do so as soon as possible before someone is unnecessarily injured or tragically harmed! | |||
| 10/01/2009 | 51000 | ||
| Door locks on my 2004 infinity fx35 will not open from the outside. i feel that this is a hugh safety issue and infinity does not want to fix this problem, unless i cough up hundreds of dollars! i have been dealing with this issue for over a year now. | |||
| 09/25/2010 | 51000 | ||
| I have 2004 fx35with 52000miles , my door actuators went bad so i m unable to lock or unlock my doors, and if it locks then i cant get out of the vehicle until i try another door or something , it s a safety issue . north america infiniti doesnt want to help with this issue at all... . | |||
| 09/02/2010 | 46000 | ||
| 3 doors on my 2004 fx35 will not open from inside or outside-this is a safety issue. first week in sept i tried to open back door to retrieve my books, etc and the door wold not open. i leaned in from driver side and noticed door was unlocked so i tried to open from the inside-it would not open,. my auto has only 46,000 miles on it. i took to dealer and he said he had never seen this happen before. he kept the car for 3 days and said it took them all day to open the 2 back doors. he said all for on my acculatos(something like that) failed and they replaced them at at charge or over $ 2000.00. this is a serious flaw in the auto if the doors can not be opened from the inside or outside. what if i had been in an accident and the doors could not be opend? i firmly believe this is a problem that should be addressed by the mfg and i should not have had to pay over $ 2000.00 for something that i did not cause. rarely as anyone ever rode in my back seats as usually i am a lone rider or driver in the infiniti. | |||
| 06/01/2010 | 80000 | ||
| My 2004 infinity fx 35 door actuator went out all four of them,this car is keyless entry.i have a child and it seem dangerous to use this car for our family anymore. sometime i'm afraid to lock it and warried if a fire or emergency happened ,i couldn't get out of the car.or i couldn't open the door to get the child out. this is very bad and must be corrected by infinty. | |||
| 08/13/2010 | 40752 | ||
| I am a 2004 inifiniti fx35 owner. i had a right front passenger door lock actuator become inoperable, so had it replaced about 3 years ago. and recently, the driver's side door lock actuator failed, replaced it for a cost of over $500. $303 for the part alone and $216 for the labor. i know the same part costs about $35 at an infiniti service in other countries. i searched on the web to see if anyone else has a same problem as me and was surprised to find that there are a number of people, both nissan and infiniti owners, have had door lock actuators all around the car (including the rear hatch) fail on them. i feel that i have been unjustly charged for this part and labor as i have seen the same part get replaced at an overseas infiniti service myself recently for a cost of $50 with $35 of it being the part price. why is it almost 10 times more expensive here? i am willing to go any distance to see nissan and infiniti fix this problem at their own cost without ripping their consumers off. | |||
| 03/14/2009 | 81000 | ||
| Door lock / unlock failure from key fob on all doors and rear hatch. | |||
| 05/01/2009 | 50000 | ||
| Electric door activators don't work in warm weather creating a sfety issue on access to vehicle as only driver door has key unlock cpability. 2004 infiniti fx35. this is intermittent on all doors and have repalced some accuators with problem persisting | |||
| 09/01/2009 | 55000 | ||
| Some or all door locks fail to function, with no pattern of which door or doors will do it next. this only happens when it is hot enough outside (approx 85 degrees and up) to make it hot inside the vehicle. this problem is all over the internet, with nissan's and infiniti's and approximate years 2003 through 2007. the posts that i have read date back to 2007. | |||
| 05/28/2009 | 90000 | ||
| Keyless entry and internal door locking actuators not working properly. automatic steering wheel and seat postioning system does not work (intermitent). doors fail to lock when actucated. also when locked and keyless entry is activated various doors /or rear hatch will fail to unlock. also when exiting the vehicle passenger door (front) fails to lock or unlock either remotely of by pushing the door locking button. | |||
| 05/28/2010 | 58500 | ||
| Vehicle: 2004 inifiniti fx35 safety description: all four (4) door locks failed simultaneously. unable to exit car until door locks were unlocked manually. safety issue: during an accident and/or vehicle fire, passengers will not be able to exit vehicle in a timely manner or at all. significant injury or death could occur. | |||
| 03/21/2010 | |||
| This is for a defect: i own a 2004 infiniti fx35 and my wife and i are about to have our first child, so we purchased a child safety seat that includes latch connectors (since the infiniti lists as having them, and since by law all vehicles were to include them since 2002). went to install the child seat and could not get to, or reach, the latch connectors. started examining around the seats to figure out what was wrong and quickly discovered that the latch connectors are installed incorrectly on my infiniti, they seem to be installed up-side-down making them a good two inches below the seat level (when they should be flush with the seat to properly align and secure the child seat). when the back seats are laid flat you are able to access the rear and underside of the seats, there you can see where the latch connectors are bolted to the frame of the car, and this is where you can see that they are upside down making them impossible to reach through the seat. i've also checked out a kia, honda and a ford, and in all those cases simply reaching between the lower-seat and the seat-back you can very easily find the latch connector and it is indeed flush with the seat, the infiniti's is a good 2 inches below that height. i went to the dealership and the service department didn't even know what the latch system was (at least that is what they said). not sure if it is all fx35's or even all infiniti's, but if you do manage to attach the child safety seat to the latch connectors, it will not be in the proper alignment and could very easily fail risking the child. | |||
| 02/15/2010 | 65000 | 1 | |
| The rear hatch mechanism on my infiniti fx35 failed and made the vehicle completely accessible to anyone who walked by. the dealer is charging $450 to repair it, but when i check the internet, it appears to be a common problem. this is suspicious and should likely be a recall due to the safety of the vehicle being compromised. items may fall out of the cargo area with this problem and cause accidents on the road. *tr | |||
| 07/19/2009 | 64450 | 1 | |
| Malfunctioning door lock on infiniti fx35 1. having a secure environment is paramount in certain neighborhoods. when locking the doors it's imperative nobody can gain access at will by walking up to the car. if anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. if the doors locked properly this provides a more secure environment for this type of scenario. 2. infiniti in knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. it's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. the drive thinks the door is locked, when in reality it's an open door for carjacking or robbery. this failure is an intermittent of operation. sometimes the doors lock ok, other times they don't. in addition, sometimes the doors unlock ok, other times they don't. 3. in emergencies it's important to be able to unlock doors quickly. since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. and the design is such that it's not easy to comprehend if it's not your car, for instance a rental car. i can easily understand how some people would be confused how unlock a door using the manual level in an emergency when they virtually have no experience with it. in emergencies every second counts. the locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. some people who cannot afford the $1600 to have all the solenoids replaced (as quoted by dealers) will forgo getting them fixed, putting their family members at risk with the above mishap examples. this shouldn't be, infiniti should recall them. *tr | |||
| 02/15/2009 | 58000 | 1 | |
| My 2004 infiniti fx 35 door lock actuator for the passenger and rear door hatch will not open unless pressed several times and occurs all the time and i consider it a safety issue in a life or death situation, the dealership will fix the problem but at a cost to me of over 300.00 us dollars which is high price to pay when at this point in time economically is very difficult so i plead with nhtsa to consider it a recall because i am sure that i am not the only person with this problem.*tr | |||
| 12/01/2008 | 40000 | 1 | |
| When locking the doors it's imperative nobody can gain access at will by walking up to the car. if anyone can simply open the door to gain access, carjacking, injury, or even murder is easier. if the doors locked properly this provides a more secure environment for this type of scenario. nissan knowing there is a security problem with their locking mechanism and not recalling them for safety concern is negligent. it's an open door to a lawsuit if someone were to be murdered due to a door that didn't lock, although the driver pushed the lock button and heard the locking noise. remember, in this case there's no obvious indication the door isn't locked unless someone walks up and opens it from the outside. the drive thinks the door is locked, when in reality it's an open door for carjacking or robbery. this failure is an intermittent of operation. sometimes the doors lock ok, other times they don't. in addition, sometimes the doors unlock ok, other times they don't. in emergencies it's important to be able to unlock doors quickly. since 99% of the time we all use the button to lock and unlock doors, using the manual locking lever is unfamiliar. and the fx35's design is such that it's not easy to comprehend if it's not your car, for instance a rental car. i can easily understand how some people would be confused how unlock a door using the manual level in an emergency when they virtually have no experience with it. in emergencies every second counts. the locking/unlocking solenoid malfunctioning is clearly a high risk in emergency scenarios. some people who cannot afford the $1600 to have all the solenoids replaced (as quoted by dealers) will forgo getting them fixed, putting their family members at risk with the above mishap examples. this shouldn't be, nissan should recall them. *tr | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 02/13/2006 | 17500 | 1 | 09/01/2004 |
| Dt*: the contact stated the vehicle was burglarized. when the door locks were forced open the windows came down automatically. this allowed easy access to the vehicle. the dealer and manufacturer were alerted. | |||