Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 09/16/2009 | 47000 | ||
| My daughter drove home from college and attempted to open the driver door. it was locked and would not open from the inside or the outside. if face none of the doors would open from inside or outside. she rolled town the window and climbed out. we took the auto to the dealer and they said that they had seen this before.. i thought it was a factory defect but alas $ 2,600 dollars later we learned that we must pay for the defect. i contacted infiniti several times and they refused to acknowledge that this was a problem. this could have been a very dangerous situation in case of an accident, etc because you could not exit the auto nor could anyone else open the doors. | |||
| 09/03/2012 | 146000 | ||
| Trunk will not open unless you use trunk release inside of trunk door. | |||
| 11/02/2009 | |||
| None of my door actuator work. cant open or lock any doors, not even the trunk. infiniti didn't do anything about it. i had own many cars but none of my cars ever gave me these kind of problems. one door or two is fine. but all 5 doors stopped working. this is unacceptable. we consumer need the gov's help. so please help us. how could you guy let them get away like this. im not the only one. my aunt has an infinity and she had the same problem. and many many people out there had the same problem. thanks | |||
| 09/23/2011 | 69000 | ||
| Intermittently unable to lock/unlock right passenger door and hatch/trunk with remote key fob or driver side lock/unlock switch. | |||
| 03/10/2011 | 83000 | ||
| I have a major problem with my rear hatch actuator lock. unable to open the door from the outside. the dealer told me once one goes they all go. it appears this is a big problem with the 2004 model and they should do a recall on this lock. the price they want to charge to fix it is outrageous. i have found the parts and labor prices cheaper on line. please make them recall these locks for safety reasons and help out their customers. | |||