Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 09/14/2011 | 75000 | 1 | |
| Some time ago, the power locks stopped locking or unlocking. when it gets hot and the vehicle is in the sun for some time, the doors do not want to open. some times it could be all the doors or just some. we had to climb over the back seats to unlock the doors because the lift gate is the only one that got unlocked. some times we need to wait for a while pressing the remote hoping to get lucky and one door will unlock. not even the key works to open the driver side door. it has got to the point that now we need to leave one door unlocked so that we can enter the car and hope that the alarm will deter any body other than us trying to get in. this has become a serious security problem. searching the internet, they say that the door actuators are the culprits to this issue, but there is many nissan/infinity owners having the same problem. all of the actuators going at the same time? hmmmm and at about $400 a pop per door? double hmmmm!!! i just hope that nissan/infinity, do the right thing and find out the real solution to this problem. other wise, the will be loosing a lot of costumers. thanks.. *tr | |||
| 08/23/2011 | 37000 | ||
| Vehicle : 2005 infiniti fx 35 37,000 miles issues with the door locks on the vehicle. according to the dealership all 5 actuators have failed at one time and this has rendered the vehicle at times with no entry access> this poses a hazard in the event of emergency personell needing access to remove occupants from vehicle. a lesser danger is the inability to insure doors are in the locked or open position. the quote for repair on this was $2800.00 this is an unaffordable amout.. the dealer refused to help, infiniti us customer service refused to help | |||
| 02/05/2010 | 52000 | ||
| Power door wont unlock or lock on passenger side. dealer quoted $500 for parts/labor. | |||
| 03/09/2011 | |||
| I have a 2005 infiniti fx35. the automatic door locks on all four doors have failed to function properly. i have contacted the dealer, and even the manufacturer, and neither offered to make things right. instead, they both said i was responsible to pay for the repairs for their obviously malfunctioning equipment. this simply is not equitable. | |||
| 05/10/2011 | 62000 | ||
| I have a 2005 infiniti fx 35. it only has 62,000 miles on it and every one of the door lock actuators have failed. i feel its a safety issue, because you cannot get in the vehicle from the outside except for the drivers side door with the key. the other doors do not have a key to gain access so you have to go through the inside of the vehicle to manually unlock it. each door has to be manually unlocked or unlocked from the inside. i had to replace each door actuator which range from $270 dollars to over $300 not including labor. it seems that there is some type of defect going on with these actuators for them all to go bad. infiniti's response was that it's fairly common with those models. | |||
| 07/24/2010 | 70000 | ||
| Tl-the contact owns a 2005 infiniti fx35. the contact stated that the front passsenger and the drivers side passenger and back hatch door locks have failed. the electronic lock will not unlock the two mentioned and you have to manually unlock them. this has occurred on a intermittent basis for several months. the vehicle has not been inspected by a delaer nor has it been repaired. the failure mileage was approximately 70,000. tb | |||
| 01/01/2010 | 80000 | ||
| My door locks on my 2005 infiinity fx 35 work sporadically. it started with the left front door and is now affecting the right front and well as the rear hatch. it is hit or miss with the issue on the rear hatch, but for the front doors i must manually lock and unlock the doors. | |||
| 10/19/2010 | 56000 | ||
| I own a 2005 infiniti fx35. within this last year, i have had problem with all 4 locking mechanisms including the rear hatch of my vehicle. this first began with the rt rear passenger side and has now affected the remainder of the door locks. the failure is that when the door lock button fails to either lock and or unlock any of the doors. this is a constant problem. when the door lock button is depressed there is a locking sound heard, but the action doesn't take place. when disarming the alarm with the key fob, and entering my vehicle i find it does not open my driver door. i must use the key to unlock the door. when manually attempting to lock the vehicle from the interior the door actuators fail to lock, thus i must manually lock each door. currently there is no recall by infiniti for this type of problem. it will cost upward of 1,000 to fix. this has not been the only problem. 1 month ago, the warning light on the airbag restraint system turned on and has been flashing. i do not know if this iwill affect the deployment of the airbags in case of an accident. researching and speaking to mechanics, the faulty part may be the body control module. as this part controls the signals sent to all door lock actuators as well as the airbag restraint system. my vehicle being out of warranty, infiniti will not fix this issue and instead intends to charge for repairs. this should not be charged by them and should be stated as a recall item of the bcm, since it is unlikely that all four locks would fail at the same time. my biggest safety concern is for the airbag system, as i do not know if its useless in case of an accident. as for the locks failing, it is a great safety issue, as anyone could be a victim of a carjacking, and automatic locks are essential for personal safety. i live near the border and events like this are far too common. i would expect a basic item on a luxury vehicle to perform to its standards, as i would expect this company to honor repairs. | |||
| 04/14/2006 | 40000 | ||
| Automatic door locks will and will not sporadically open the door locks. my wife drives alone and enters her car in a dark undercover parkade for employment daily. when leaving it is a coin toss as to whether the door lock actuator will or will not unlock the door. upon taking it to the local herrin gear dealership they gladly fixed the problem for $600.00 per door, i only did one first as i do not believe in throwing money in a pit and hoping that it will work.. after further investigation through speaking with other infiniti owners locally and looking at the different infinitti blog sites the number of people with the same problem is endless and probably will total the entire group of people who purchased a nissan maurono or a high end car like me the infiniti fx35 full load package and you have repeat problems like this. this is a well known factory problem ans nissan america/infiniti america needs to recall this product for a complete actuator replacement. i do not want to get the call from the police that my wife has been raped or beaten or purse stolen while trying to get the actuator to work. the design team took the keyhole away from the passenger side of the car and the actuator will not open either the front or back door, where does she run to??????this is serious she works in s a multilevel parkade and when she finishes work she often has to walk to her car and load up the passenger side with important documents and the door won't open.i just spent 600$ to have the r-f door done to see if that is the be-all fix all before i go out and spend another 1800$. this should be a safety recall with all of the 100's of complaints logged on the websites ans all of the dealership complaints. i would have rather they spend the money to fix a safety hazard such as the locks rather than the dashboard that was just replaced or the 4 light systems front and rear | |||