Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| ITB-12-044 | 08/09/2012 | 10045260 | Infiniti: on certain vehicles, the adas control units and radar are being reprogrammed with no charge to labor or parts. *pe | 08/22/2012 | |
| ITB-12-044 | 08/22/2012 | ITB-12-044-A | 10045260 | Infiniti: see document search button for owner letter. on certain vehicles, the adas control units and radar are being reprogrammed with no charge to labor or parts. *pe updated 8/28/12. *pe | 08/22/2012 |
| ITB-11-049-B | 07/06/2012 | 10044526 | Infiniti: reprogramming electronic control unit (ecu) on all qualifying vehicles. no models listed. model years 1998-2013. *pe | 07/11/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 08/26/2012 | |||
| Our 2013 infiniti jx awd has exhibited repeated loss of power steering while operating the vehicle. the first loss of power steering occurred on about august 26, 2012. the vehicle was returned to the dealer for service, but the problem apparently could not be replicated. on or about september 3, 2012, the vehicle again exhibited a loss of power steering while operating the vehicle. the vehicle was returned to the dealer for service on about september 4, 2012, and was examined by an infiniti field service technician. following this service, we were informed that the problem had been fixed. on about february 13, 2013, the vehicle again exhibited a loss of power steering and was returned to the dealer for service. | |||
| 08/18/2012 | 4800 | 1 | |
| I leased this vehicle for my wife on 5/26/2012. while traveling, the malfunction indicator light came on the dashboard. we scheduled our initial service for an oil change on saturday 8/18 at 8:30am at legacy infiniti. when i first arrived, i was told that i had to wait or drop off the vehicle. during the visit, i was advised by the service manager, [xxx], that there was a recall on the vehicle. i was advised by the service consultant, [xxx] that the recall was due to a distance sensor pertaining to the cruise control as well as the fuel tank tube which caused the malfunction indicator light to come on. after a two hour visit, the vehicle was returned to me and the malfunction indicator light was no longer on. when returning from church with my family on sunday 8/19, the malfunction indicator light came on once again. i called the service department and spoke to[xxx] on monday 8/20 to advise him of my concern around the safety of this vehicle. my wife drives the vehicle to work and transports my children and i am very concerned with this malfunction. i had to bring in the vehicle on wednesday 8/22. my vehicle was again taken in for service and i was issued a loaner car by the service consultant, [xxx]. i was contacted in the afternoon and told that my vehicle was fixed and i could pick it up that afternoon. my wife drove the vehicle to work on 8/23 and when driving together in the evening, the malfunction indicator light came on once again. we sent a complaint to infiniti customer care and have not received any assistance. we returned the vehicle to service on 8/28. we returned to pick up the vehicle in the evening and was told by the [xxx] that the light may come on again. we are very dissatisfied that our new vehicle has a safety concern that the service team cannot correct. after filing a complaint over 1 week, we still have not been contacted! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 08/18/2012 | 4800 | ||
| I leased this vehicle for my wife on 5/26/2012. while traveling, the malfunction indicator light came on the dashboard. we scheduled our initial service for an oil change on saturday 8/18 at 8:30am at legacy infiniti. when i first arrived, i was told that i had to wait or drop off the vehicle. during the visit, i was advised by the service manager, bob dolan, that there was a recall on the vehicle. i was advised by the service consultant, christopher barany that the recall was due to a distance sensor pertaining to the cruise control as well as the fuel tank tube which caused the malfunction indicator light to come on. after a two hour visit, the vehicle was returned to me and the malfunction indicator light was no longer on. when returning from church with my family on sunday 8/19, the malfunction indicator light came on once again. i called the service department and spoke to bob on monday 8/20 to advise him of my concern around the safety of this vehicle. my wife drives the vehicle to work and transports my children and i am very concerned with this malfunction.i had to bring in the vehicle on wednesday 8/22.my vehicle was again taken in for service and i was issued a loaner car by the service consultant, naiem juman. i was contacted in the afternoon and told that my vehicle was fixed and i could pick it up that afternoon. my wife drove the vehicle to work on 8/23 and when driving together in the evening, the malfunction indicator light came on once again. we sent a complaint to infiniti customer care and have not received any assistance. we returned the vehicle to service on 8/28. we returned to pick up the vehicle in the evening and was told by the bob that the light may come on again. we are very dissatisfied that our new vehicle has a safety concern that the service team cannot correct. after filing a complaint over 1 week, we still have not been contacted! | |||
| 08/01/2012 | 5000 | 1 | |
| Fuel gauge claimed 45 miles until empty; however sometime within the next mile, fuel gauge immediately went to - and vehicle stalled and was out of gas on highway. fortunately was near off ramp. walked to gas station was able to refill tank, vehicle started immediately. fuel gauge faulty. *tr | |||
| 08/01/2012 | 5000 | ||
| Fuel guage claimed 45 miles until empty; however sometime within the next mile, fuel guage immediately went to - and vehicle stalled and was out of gas on highway. fortunately was near off ramp. walked to gas station was able to refill tank, vehicle started immediately. fuel guage faulty. | |||