Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | ||||||||||||||||
| 00V359002 | JAGUAR CARS | from 01/01/1999 to 09/30/2000 | V (Vehicle) | 38681 | 11/27/2000 | MFR | JAGUAR CARS LTD | 11/06/2000 | 11/06/2000 | |||||||
| Defect Summary | Vehicle description: passenger vehicles. the front suspension lower ball joints were not tightened to specifications when they were attached to the lower control arms. | |||||||||||||||
| Consequence Summary | If the ball joint attaching nuts are not adequately tightened, they can loosen and ultimately, result in fracture of the ball joint stud. if the ball joint fractures, control of the vehicle could be affected, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect the torque on the two ball joint attaching nuts. vehicles with loose ball joint attaching nuts will either have the fasteners tightened to specification, or if necessary, the ball joints will be replaced. | |||||||||||||||
| Notes | Owner notification began november 27, 2000.owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact jaguar at 1-800-452-4827. also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 204136 | 12/01/2000 | S204-R136 | 10012238 | Recall r136 front lower ball joints check torque or replace. this service replaces s204r136 dated 11/00. *eh | 02/18/2005 |
| S20407 | 04/01/2001 | 619993 | Subject regarding diagnostic information relating to customer complaints of vibration through the steering wheel and / or the seat. *tt | 07/09/2001 | |
| SUSPENSION - FRONT - SHOCK ABSORBER | |||||
| 20411 | 10/01/2003 | 10012413 | Shock absorbers revised warranty replacement policy. *eh | 03/01/2005 | |
| SUSPENSION - FRONT - STABILIZER BAR | |||||
| 20413 | 04/01/2005 | 10016578 | Remove/install front stabilizer bushings - new labor time allowance - repair procedure. *tt | 09/22/2005 | |
| S20408 | 03/01/2002 | 634102 | Concerns with clunk from front stabilizer bar.*jb | 09/27/2002 | |
| SUSPENSION - FRONT - WHEEL BEARING | |||||
| S20404 | 05/01/2000 | 613488 | Information regarding replacement front wheel bearings supplied complete with a new wheel speed sensor already installed and sealed into the bearing housing on vehicles within vin l00001 - on. *tt | 07/19/2000 | |
| S20602 | 05/01/2000 | 613487 | Subject regarding installation of wheel speed sensor in front wheel bearing housing - sealing procedures. *tt | 07/19/2000 | |
| SUSPENSION - REAR | |||||
| S20405 | 03/01/2000 | 612632 | This bulletin mentions that for vehicles within vin l00001 - l06640 the inner mounting of the rear suspension toe links changed from 10mm to 12mm mounting study diameter. | 06/09/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 06/20/2009 | 60000 | 1 | |
| I have a 2000 jaguar s-type that was recalled for front control arm and lower ball joints back in november of 2000. however when i took it to the jaguar dealer to get replaced because mine is defective the dealer told me my vin# was not included in the recall. is there a specific reasoning behind having certain vin#'s recalled and not others? i would really appreciate if my vin can also be included because per the dealer my car is in serious jeopardy of malfunctioning while i'm driving which could end in an accident that can cause bodily harm up to and including death. can you please respond to my email regarding this issue. *tr | |||
| 08/06/2008 | 104000 | ||
| Tl*the contact owns a 2000 jaguar s-type. while driving 65 mph, the contact felt that the steering was out of balance. she pulled into a parking lot and noticed that the front passenger side ball joint detached from the vehicle. the vehicle was towed to a repair garage and the failure was diagnosed as the ball joint stud. the manufacturer stated that there was no recall for the 2000 jaguar s-type ball joint. the failure and current mileages were 104,000. | |||
| SUSPENSION - FRONT | |||
| 06/17/2007 | 103000 | ||
| Tl*the contact owns a 2000 jaguar s-type. while driving over bumps in the road or puddles at various speeds, the vehicle would make loud sounds like a tractor or as if a new muffler was needed. the vehicle was towed to a dealer and they stated that the ball joint and vertical link failed and needed to be replaced. the current mileage was 131,000 and failure mileage was 103,000. | |||
| 06/01/2005 | 1 | 06/01/2003 | |
| Complaint regarding services rendered by jaguar of tacoma.*mr the consumer stated the vehicle would not come out of park easily. the dealer changed a cable, it then would come out of park, but not as smooth. the consumer then stated it almost became impossible for the gear to come out of park. when the consumer took the vehicle to the dealer, he was told there was a transmission problem that would cost 1300.00. the consumer was told the manufacturer was aware of the problem since 2002. (jaguar s-type). the vehicle also had front end problems. *jb *nm | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 06/19/2009 | 79000 | 1 | 03/14/2008 |
| Tl*the contact owns a 2000 jaguar s-type. the contact stated that the front control arm and lower ball joint were destroyed. while driving 25 mph, the vehicle began making a noise and a light illuminated on the instrument panel, which indicated that the engine lost power. the vehicle shut off and was restarted. a mechanic stated that a lower ball joint failed and damaged the control arm. the vehicle is currently at the contact's residence. the dealer stated that the vin was not included in nhtsa campaign id number 00v359002 (suspension:front:control arm:lower ball joint), although the failures were identical. the vehicle will have to be repaired at the contact's expense. the failure and current mileages were 79,000. updated 07/14/09 *bf updated 07/16/09.*jb | |||
| 08/31/2007 | 82000 | 1 | 04/19/2006 |
| Tl*the contact owns a 2000 jaguar s-type. while making a left turn at 6 mph, the front passenger side wheel collapsed. the vehicle was towed to a mechanic and he stated that the front lower ball joint failed. as of september 6, 2007, the mechanic had not repaired the vehicle. the manufacturer stated that his vin was not included in nhtsa campaign id number 00v359002 (suspension: front: control arm: lower ball joint). the failure and current mileages were 82,000. | |||
| 05/17/2006 | 34000 | 1 | 05/01/2000 |
| Dt*: the contact stated at various speeds, the vehicle makes a clunking noise in the front end. on november, 9 2005 a nhtsa recall, #00v359002 was performed on the vehicle concerning, the lower ball joints however, the dealership only torque the lower ball joints under the recall and according to the contact did not properly inspect the components. the noise was present prior to and after the recall was performed. when the vehicle was inspected by the dealership in january 2006, it was determined the lower ball joints need to be replaced. the dealership would not offer a second repair without charge under the recall. | |||
| 12/22/2005 | 42600 | 2 | 12/22/2003 |
| Dt*: the contact stated there was nhtsa recall campaign 00v359002 concerning the suspension, however, the recall did not correct the problem. the dealer was contacted, and they explained the recall repairs had already been completed once. *ak the drivers side window regulator and motor needed to be replaced, the engine overheated numerous times. the air conditioner did not work.. updated 01/19/06. *jb | |||
| 12/22/2005 | 43600 | 10 | 12/12/2003 |
| A jaguar 2000 was purchased on dec 2003. it had 39000 miles. i have only put on 4000 miles on this car and the ball joint broke the other day and i was almost killed. the car was towed to a local foreign auto place and jaguar refuses to repair the ball joint. claiming they will only take the claim from a registered jaguar dealer. so the car was towed today to momentum jaguar on the sw freeway and i was told that the ball joint was replaced on the drivers side in april 2001 and it broke again???in less that 43000 miles we have had 2 defective ball joints?? and the passenger side is defective as well and needs to be changed!! this is a serious defect and jaguar is disclaiming any and all responsibility...it also has a/c problems and electrical problems. the sensors do not work and were replaced last year. the window regulators broke and were charged to me.. the rear passenger side of the car is falling off ....it is always overheating . it is unbelievable and i only drove it 4000 miles in the last 2 years that i own it!!!!!!surely this is a lemon in the first degree!!!! *jb | |||
| 08/01/2005 | 65000 | 1 | 11/01/2003 |
| Dt: the contact stated there was nhtsa recall 00v359000/manufacturer's recall r-1-356 for the lower ball joint. the previous owner had recall repairs done in 2001. the contact vehicle was experiencing the same problem as indicated on the recall. the manufacturer was unwilling to fix the recall at their expense. *ak updated 12/7/2005. *nm | |||
| 05/08/2005 | 1 | 03/10/2005 | |
| Dt: the contact took her vehcile into the mechanic for an alignment because her car was moving all over the road, and the mechanic noticed the problem with the ball joints then. the contact says that last tuesday she took her vehcile to have it serviced and the mechanic noticed that her passenger lower ball joint on the front was loose so he tightened it for her according to specification and told her that it was a manufacturer problem. at the time on tuesday she was unaware of the recall of the vehcile until saturday may 7th. on saturday the ball joint broke and the drivers side ball joint is loose now. the ball joint broke while she was driving and her tire came a loose and caused the front end to fall down causing her to loose control of the vehicle and done extensive damage. she has contacted the millenium dealership and they told her that they could not fix the part because the ball joint was replaced in 2001 because of a recall on the ball joint and the dealership told her that the manufacturer will not replace the ball joint but the dealership will not give her anytime of service record stating that the recall did take place. dealership furthur stated that there wasn't a recall.*ak | |||
| 03/28/2005 | 2 | ||
| While driving a loud noise came from the front the right front passenger side wheel sheared off. driver was able to maintain control of the vehicle, and pulled over to the shoulder. vehicle was towed to the dealer, and mechanic determined that the left and right upper and lower ball joints needed to be replaced. *ak | |||
| 04/14/2004 | 30000 | 1 | |
| When making a turn wheels hesitated before turning in the direction the vehicle was driving. this occurred because a bolt in the lower ball joint fell off. this resulted in the lower ball joint becoming loose because it was fractured.*ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 03/28/2005 | 2 | ||
| While driving a loud noise came from the front the right front passenger side wheel sheared off. driver was able to maintain control of the vehicle, and pulled over to the shoulder. vehicle was towed to the dealer, and mechanic determined that the left and right upper and lower ball joints needed to be replaced. *ak | |||