Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL | |||||
| 30321 | 12/01/2004 | 10012511 | Rough idle/hesitation - contaminated fuel injectors - cleaning procedure. *tt | 03/04/2005 | |
| 30319 | 03/01/2005 | 30319 | 10012513 | Rough idle, restricted performance, and poor harsh transmission shifts. diagnostic trouble codes p0174, p0171, p0301 to p0308, p1316 and p1582 may be stored in the engine control module (ecm). *tt | 03/04/2005 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 11/16/2011 | 80000 | 1 | |
| The distance of the brake pedal and accelerator pedal are almost the same distance from the car floor and the pedals are close enough that a foot can contact both. after starting the car in a parking lot and putting in drive i stepped on the brake but the car lurched forward and the harder i pressed the brake the faster the car went over a concrete barrier. the cause was, of course, that i was stepping on both pedals. a year later the same thing happened and i rammed and broke a garage door. the height of the brake pedal must be raised about an inch so that stepping on the brake pedal will not allow simultaneous stepping the accelerator. i have contacted jaguar, north america ref# [xxx]. on my car i have put a 7/8 inch block on the brake pedal to raise the height. if it had been a person ahead of me instead of a garage door i probably would have killed him. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 11/16/2011 | 80000 | ||
| The distance of the brake pedal and accelerator pedal are almost the same distance from the car floor and the pedals are close enough that a foot can contact both. after starting the car in a parking lot and putting in drive i stepped on the brake but the car lurched forward and the harder i pressed the brake the faster the car went over a concrete barrier. the cause was, of course, that i was stepping on both pedals. a year later the same thing happened and i rammed and broke a garage door. the height of the brake pedal must be raised about an inch so that stepping on the brake pedal will not allow simultaneous stepping the accelerator. i have contacted jaguar, north america ref# 778-4624. on my car i have put a 7/8 inch block on the brake pedal to raise the height. if it had been a person ahead of me instead of a garage door i probably would have killed him. | |||
| 01/01/1901 | 30628 | 1 | |
| Unsafe unintended acceleration incidents refer to odi 10195853 exec sec letter customer is thanking us and asking for additional info **cc the consumer stated there have been numerous accounts with unintended acceleration with her 2003 jaguar s type engine racing, happening while vehicle is stopped, and the vehicle idling. the consumer further stated that the dsc light stays illuminated but the dealer does not associate the unintended acceleration with the dsc light being illuminated. the consumer stated this is a safety issue and would like the issue investigated. *tr | |||
| 05/07/2007 | 4 | ||
| Unintended and uncontrolled acceleration safety hazard and defect-complaint odi 1091253 2003 jaguar s**cc the consumer stated he was at a red light, when all of a sudden the vehicle lurched forward and started moving rapidly into the intersection. the consumer stated after the ordeal ended, the dsc light illuminated and the readout said dsc disabled. the consumer stated prior to may 7, 2007 he hit a light post as a result of the unwanted acceleration of the vehicle. *jb | |||
| 08/01/2005 | 21550 | 1 | 11/30/2003 |
| Unintended and out of control acceleration i had stopped the car waiting for a parking place at the clinic. i backed up a few feet to allow a car to back out of the space i wanted. i started to move slowly into the head in parking space with my left foot still on the brake when the car accelerated rapidly with a roar. with both feet on the brake i was finally able to stop the car but not before it jumped the curb at the end of the parking space and hit the concrete base of a lamp post, damaging the front bumper. the engine quickly returned to idle after a few seconds. a person standing at the end of the parking space would have been hit. the car was delivered to woburn jaguar and identified as a serious safety issue. woburn jaguar claimed to have reconfigured the ecm and tcm but claimed they could not duplicate the problem. jaguar nj was notified but again offered no help or advice about the unintentional acceleration. *tr | |||
| 03/16/2004 | 7100 | 1 | 11/30/2003 |
| Unintended and out of control acceleration i was slowly pulling out of a parallel parking place with my left foot still on the brake. the car suddenly accelerated with the engine speeding. it took both feet on the brake to bring the car to a stop, just short of a pedestrian in a cross walk. the engine dropped to idle after a few seconds. the car was delivered to woburn jaguar who worked on it but could not duplicate the problem. jaguar cars in nj was advised but offered no help. *tr | |||
| 05/07/2007 | 30000 | 4 | 11/30/2003 |
| While stopped at a traffic light with right foot on the brake and the transmission in drive the car surged forward on its own at a rapid rate, moving forward considerably more than a car length before heavy braking slowed it down in the middle of the intersection against a red light. the engine than returned to idle just as fast and mysteriously as it accelerated. at no time was the accelerator pedal touched. the stability control system light came on indicating failure of the system. *tr | |||
| 10/10/2006 | 23000 | 2 | 06/01/2006 |
| Dt*: the contact stated in january 2006, the vehicle accelerated on its own while reversing, crashing into a cement garage. no injuries were sustained. a police report was taken. the service dealer could not duplicate the problem. in october 2006, the vehicle accelerated on its own and rear ended another vehicle. a police report was not taken. the vehicle was towed to a out of state dealer to try to fix the issue. | |||
| 12/25/2004 | 20000 | 2 | 07/01/2003 |
| Dt*: the contact stated that the vehicle was placed in reverse with her foot on the brake, however the vehicle screeched and shot out of the detached garage where other vehicles were lined up on the other side of the residential subdivision and hit two other vehicles on the other side of the street about 40 feet away. the service dealer inspected the vehicle and determined they could not find any problems with the vehicle. on june 11, 2006, this happened again in a parking lot. during this incident, the vehicle was placed in reverse and again the brakes failed and hit the vehicle behind them. *ak updated 07/14/06. *jb | |||
| 04/04/2006 | 27428 | 1 | 12/30/2002 |
| I applied brake & made right turn into parking space. i then applied more pressure to brake to stop car. car did not stop, but continued to move forward as if i had not applied more pressure to brake. realizing i may hit curb, i pushed brake peddle down hard, & added left foot to brake pedal along with right foot. brake pedal lost all resistance, & my feet went down to the floor. car accelerated forward & crashed into cement steps. car was towed to jag authorized body shop, then towed to dealer for diagnosis. dealer sent computer readout to jaguar engineers to analyze. they could not find the problem, so jaguar told me that there is no problem! just because jaguar could not find the problem, does not mean there is no problem! jaguar will not disclose to either myself or dealer what parts were tested or results of tests. jaguar just says car conforms to manufacturer specifications. jaguar refuses to put in writing that this car is safe to drive. another indication of a malfunction is that 5 days before the accident i re- leased this 2003 car. dealer looked at the mileage on it and wrote it on the lease. then 5 days later when it crashed & got towed to the body shop, the body shop wrote down the mileage upon arrival. ( car was not able to be driven). my insurance appraiser and their investigator also wrote down that same mileage number. the odometer had registered 440 miles more than on the date of the lease, yet i had actually only driven it a maximum of 100 miles! dealer & jaguar said they have no way to diagnose this & put blame on clerical error. no clerical error could explain 440 miles! jaguar cannot explain this, so they ignored i!. they can't explain why the car did not stop and accelerated, so they blame that on driver error! noticing so many other complaints from jaguar owners on your web-site for the very same thing. i believe there is a very serious safety issue that jaguar refuses to acknowledge and can't fix! *nm *nm | |||
| 05/23/2006 | 27428 | 1 | 12/30/2003 |
| Dt*: the contact stated while depressing the brake pedal, the vehicle accelerated as though the cruise control was activated. the vehicle stopped after colliding with cement steps. this caused minor damage to the front end. the vehicle was towed to the dealership where diagnostic tests were performed. the test results were sent to the manufacturer and the manufacturer will not disclose this information to the contact. *ak | |||
| 09/12/2005 | 3 | 09/03/2003 | |
| I was traveling in my car at approximately 30 mph. i slowed for a traffic light. as i was coming to a stop (right foot on the brake), the engine began to rev, the rear wheels started to turn propelling me forward. i placed both feet on the brake, pushed the brake to the floor, however the rpm gauge was moving to maximum and the car continued to propel me forward. the rear end started sliding to the left. i slammed the car into park and the tires stopped moving, the rpms dropped, and the electrical system shorted resulting in taking the radio offline and to station 600 am. i was able to avoid the stopped vehicle in front of me by 2 inches. this is the second time this has happened. the vehicle was evaluated approx 1 month ago for the same type of failure, but they were unable to reproduce the event. of note, on december 13, 2004, the vehicle went into reverse and would not come out of reverse. the vehicle was evaluated by the dealership, the gear shift was replaced, the trans cable bolt had fallen out, it was replaced, and the cable was adjusted. *jb | |||
| 06/22/2004 | 1700 | 5 | 07/29/2002 |
| In the 1 1/2 years that i have owned my vehicle it has been int he shop 15 times for various reasons: electrical, transmission, front end problems, steering, accelerations etc...jaguar has been dragging their feet for 4 months in rectifying problems. consumer affiars is worthless and have accused me of outgrowing my car. not concerned about their customers just doesn't want their car back.*ak | |||
| 03/01/2004 | 1 | ||
| While driving at 5 mph vehicle suddenly accelerated. vehicle traveled about 20 feet in a few seconds. consumer had vehicle towed to the dealer, leitch jaguar in carey, nc. vehicle remained at dealer for four months, but dealer was not able to resolve the problem. *ak | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 12/10/2003 | 21000 | 1 | |
| When in reverse the accelerator got stuck. as a result, vehicle suddenly accelerated into a parking garage guard rail. *ak | |||