Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 01/01/2007 | 25000 | ||
| On january 1, 2007 i was coming to a stop in heavy traffic. i applied the brake but the car lurched forward and i accelerated into a stopped car containing a family. i occasionally experienced the problem of unitended acceleration prior to the accident but at the time of the accident, i had not put the facts together. in the spring of 2008, i was on wet pavement going downhill when i applied the brake. the car seemed to accelerate rather than deaccelerate and i was thrown forward and into the rear of stopped pick up truck. i was injured on both occasions. i have called on jaguar on several occasions to inquire about the problem i have described herein. each time jaguar denied any knoweldge of any such problems associated with my car. the car currently has 72,000 miles and i rarely drive it. frankly, i'm too afraid to drive it. sincerely, betty tsamis tsamis law firm pc 1509 west berwyn, suite 201e chicago, il 60640 866-703-5509 | |||
| 01/13/2011 | 19000 | ||
| This vehicle has been driven only about 26,000 miles. i bought it brand new from manhattan jaguar dealership in bethesda md. and is still under an extended warranty. over the last 7 years that i have owned this car i have had 3 incidents of sudden acceleration. the first happened about two years ago as i came to a red traffic light. i applied the brake and the vehicle slowed down. but then the engine suddenly made a roaring sound and the vehicle began to accelerate. as i was pushing the brake i also pushed the gear to the p and the vehicle stopped about 6 feet beyond the stopping line. the second time i was actually stopped to make a turn and again suddenly the engine made a roaring sound and the vehicle began a sudden acceleration.. my wife was sitting next to me and again i applied the brake and immediately push the gear to p. both of incidents were reported to the dealer to no avail. the last incident happened on january 13, 2011 as i was stopped 5-6 feet from the car ahead of me in a busy traffic. again all the sudden it was a roaring sound and the vehicle began the sudden acceleration despite my pushing on the brake. the distance between me and the front car was too short; so before i could stopped the car, i hit the rear end of the vehicle stopped ahead of me. my insurance paid $725 to fix the damages to the rear bumper of that car. i took the car to the dealer again and they kept it for three days claiming that since they could not replicate the acceleration they could not do anything for me. i also drove the car with one of the dealers staff. the purpose i guess was for me to replicate the acceleration as if the previous cases were done on purpose. this car also had a problem with the side mirrors. they would move as i was driving. after some 10 times complaint, finally they said a gadget under the driver's seat was the culprit and finally took care of | |||
| 01/09/2007 | 40359 | 3 | 11/18/2006 |
| I was ready to park, i hadn't even had a chance to take off seat belt or turn off ignition when there was a sudden acceleration. car took off like a bat out of hell. stepped on brake, car would not stop. finally it stopped at embankment with the help of a chamisa tree. car was taken to only jaguar repair in new mexico, that being melloy jaguar in albuquerque. it was taken there twice, the assessment no problem with car; no codes could relate to sudden acceleration, blame was on me, with melloy stating it could have been me stepping on gas and brake at same time. lame excuse, i should have had the code machine on me; i have driven for over thirty eight years and have never had a problem with sudden acceleration. my mother was with me when this happened. it was a miracle that we were not hurt. this car was purchased in november of 2006, it was a used car. car had approximately 25,500 miles. from the time we purchased vehicle, we had put approximately 11,000 miles in a year when car started acting up. this summer, car, when stopped, started to take off on it's own. car in front of me stopped it. daughter was with me. husband also had an incident. after everything i've read with nhtsa, i am of the belief that this will not be solved, but rather blamed on human error. eventhough, i believe that this will be the conclusion, i believe, with clear conscience that i tried to save lives. on one last note, i have learned that when you think that there is a problem, try to bring a solution. i think the main problem is with the cruise control which is also linked to the throttle position sensor. i think the problem is with the computer telling vehicle to open at full throttle when the vehicle is at full stop. this can just happen randomly. *tr | |||
| 01/22/2006 | 6 | 10/04/2005 | |
| When i press on the brake to stop, the car accelerates. the harder i press on the brake the more the car wants to accelerate. i have had at least six incidences of this situation in the course of approximations four months. when i brought the car into jaguar service the first time they returned the car to me saying that there is nothing wrong with the car. when i brought the car to them the second time, i was very specific about how the problem developed. after four days in the shop they were able to determine that the accelerator bracket extends beyond the area of the accelerator to the left and therefore can at times interfere with the brake pedal. jaguar claims that they have never heard of this problem before, although i was able to find at least one other person, on an internet website, mycarstats.com, who is experiencing the same problem. i informed jaguar that i am holding them responsible for any damages caused by this defect. they have now know about the cause of the problem since at least since february 22, 2006.*jb the head lights were aimed too high. updated 03/22/06. *jb | |||
| 02/05/2006 | 21900 | 1 | 05/19/2004 |
| I was pulling into a parking space in front of a drug store. while maneuvering the car between the lines, my foot was already partially on the brake. then the car accelerated more and the brakes went to the floor. thus the car surged over the curb and into the wall. there was no control to this car at all. estimated damage to the car is $6800.00 an insurance claims person will be checking out the brakes and also reason for car acceleration. car may have to be towed to the dealer for further investigation once the body repairs are made. *nm | |||
| 02/21/2004 | 384 | 1 | 02/09/2004 |
| Husband (driver) and wife (passenger) experienced a sudden acceleration incident in the parking lot of a resort hotel. husband applied the brake and the car open throttled. husband continued to apply brakes, but car continued to inch forward due to the revving engine. *nm | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 05/01/2004 | 1000 | 12 | 12/31/2003 |
| Tl*the contact owns a 2004 jaguar x-type. while attempting to stop the vehicle at 5 mph, the engine revved and the vehicle surged forward. the contact had to depress the brake pedal all the way until the engine stopped revving. he called the dealer and they claimed to have never heard of the failure and were unable to provide any assistance. the failure mileage was less than 1,000 and current mileage was 5,200. updated 01/09/08. *lj the consumer stated has taken the vehicle to the dealer twice and the dealer stated there was nothing wrong with the vehicle. updated 12/12/07 *tr | |||
| 05/29/2004 | 6700 | 14 | 03/15/2004 |
| I signed a 36 month lease contract and took delivery of a 2004 jaguar x-type from jaguar of novi on 3/15/04. at approximately 6,700 miles/3 months, the car began to experience a problem where the vehicle, when traveling at speed, will go into safe mode which causes the car to lurch and surge until it can be driven to the shoulder to turn the vehicle off. once restarted, the check engine light will come on but occasionally, will not stay on. the car was towed to jaguar of novi where it was repaired subsequent to this initial repair the vehicle has been taken back to the dealership, mostly via a tow truck a total of 14 times for the identical problem all of which are fully covered by the manufacturer warranty. i have taken legal action at this point and have signed an agreement for settlement under the consumer lemon law. the reason i am filing my complaint is this: my vehicle poses a safety issue. every time i am told by the dealership that my vehicle is repaired and ready to be picked up, i drive the car for 50 miles or less and the car goes into the safe mode and i am forced to abruptly get off the road or risk causing an accident. i continuously complained to the dealership, whose answer was,your vehicle is un-fixable. they state they can replace parts (which every time it is in, the parts list is numerous) but cannot pinpoint the problem, nor guarantee that the problem will not recur. at this point, i have picked up my vehicle, but am awaiting the date that jaguar cars will take my car back and settle my case. i am requesting that the issue be investigated, since i feel that my safety is compromised and they knowingly release my vehicle un-repaired. again, i am pursuing this case under the lemon law and would request that your investigation be performed in a manner that would not harm that case. *jb | |||