Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 01/08/2013 | 1 | ||
| Vehicle light comes on indicating low suspension. the sits nearly ground level, rides horribly. took vehicle in for repair. spent over $4,500.00 (6 days without my car) for parts and labor for repairs and the light is on again. i am at loss and frustrated to no end!!!!!! *tr | |||
| 01/08/2013 | |||
| Vehicle light comes on indicating low suspension. the sits nearly ground level, rides horribly. took vehicle in for repair. spent over $4,500.00 (6 dayswithout my car) for parts and labor for repairs and the light is on again. i am at loss and frustrated to no end!!!!!! | |||
| 12/01/2012 | 49900 | ||
| Tl- the contact owns a 2004 jaguar xj8. the contact stated that while driving at various speeds, a warning light illuminated stating that the air suspension was at halts and the suspension lowered independently. the vehicle was taken to a dealer. after diagnosis, the contact was informed that the air compressor had failed and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and was looking into the matter. the failure and current mileages were approximately 49,900. mah | |||
| 12/01/2012 | 49900 | ||
| Tl-the contact owns a 2004 jaguar xj8. the contact stated that while driving at various speeds a warning light illuminated stating that the air suspension is at halts. once that occurred the suspension would lower itself. the vehicle was taken to a dealer. after diagnosis they advised him that the air compressor failed and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and they were looking into the matter. the failure and current mileages were approximately 49,900. tb | |||
| 10/02/2012 | 59759 | 1 | |
| Took vehicle out to fuel up and drove highway to other locations. noticed it was slightly lower on the right prior to taking it out. vehicle started to shake on right side like tire was getting low. i had tire checked for any leaks and everything was good. on my way back home things got worse and had to slow down to nearly a crawl. light indicator stated that car was too low (nearly dragging the ground) and the suspension fault indicator came on shortly thereafter. fortunately, i was able to make it back to my garage without any disastrous results to myself or the vehicle. i think it is incredible that a $90,000 car of this caliber , with only 50,000 miles on it has no credible value to it at all! this is the second time this has happened to this vehicle. the repair cost is well into the 3 to 4 thousand dollar range. i would never buy another one!!!!! *tr | |||
| 10/02/2012 | 59759 | ||
| Took vehicle out to fuel up and drove highway to other locations. noticed it was slightly lower on the right prior to taking it out. vehicle started to shake on right side like tire was getting low. i had tire checked for any leaks and everything was good. on my way back home things got worse and had to slow down to nearly a crawl. light indicater stated that car was too low (nearly dragging the ground) and the suspension fault indicater came on shortly thereafter. fortunately, i was able to make it back to my garage without any disasterous results to myself or the vehicle. i think it is incrediible that a $90,000 car of this caliber , with only 50,000 miles on it has no credible value to it at all! this is the second time this has happened to this vehicle. the repair cost is well into the 3 to 4 thousand dollar range. i would never buy another one!!!!! | |||
| 11/02/2009 | 75000 | ||
| I replaced the suspension system 2 years ago when i lived in georgia because i kept getting a message that said the vehicle was too low. i've since moved to the northeast and everytime the temperture gets below 40 degrees the suspension leaks air and the vehicle is lowered. at this point the vehicle is unsafe to drive. once theday warms up the suspension begin to work and the car rises to a level that's safe to drive. | |||
| 11/01/2011 | 80000 | ||
| Entering parking garage, warning light appears vehicle too low vehicle underbody scrapes on garage entrance. had vehicle towed to my independent jaguar dealer. he said left front strut was leaking air causing the entire suspension system to malfunction. he also informed me this normal and if i replace the one the other struts will do the same thing just a matter of time. recommended a kit that would eliminate the air struts completely. i am forced to remove the air struts (at a cost of $3500.00) as there is no warning when this may happen again. i looked for a recall notice but found none. did find alot of complaints. i don't understand why this would not be a recall item. this seems to be a real safety issue if this condition would happen at a high speed. when a company goes to the trouble to make a kit to eliminate this so call jaguar air suspension system . jaguar should be embarrassed. | |||
| 08/23/2010 | 73200 | ||
| Tl. contact owns a 2004 jaguar xj8. the contact stated while driving 15 mph the front drive side strut broke cause the suspension to collapse. the contact took the vehicle to the dealer to have the strut, damper spring, and air suspension spring compressor replaced on the vehicle. 5 weeks later the suspension went out on the vehicle completely causing all four shocks and struts to malfunction. the vehicle is to low to drive and is currently at a dealer. the contact has not called the manufacturer at this time. the contact stated this is a safety issue because the vehicle left the contact stranded previously due to the suspension. the failure mileage was 73,200. jo | |||
| SUSPENSION - FRONT | |||
| 12/05/2010 | 78000 | ||
| Air suspension fault- during extreme cold temperatures..(32 degrees f or below). the car will leak air from the suspension and can't be driven. fault messages appear. during the cold period this year,hundreds of jaguars had the same issue. atlanta had 18 recorded suspension issue at one dealer..but they claimed they were all for different things. matheny jaguar in jacksonville said they also received several complaints but didn't wish to comment further. there is a part that may be contracting during extreme cold causing the air to leak from the suspension. never happens during normal temps. car also lowered during operation and could cause an accident. | |||
| 03/05/2010 | 23000 | ||
| Air suspension system | |||
| 01/08/2010 | 131000 | 1 | |
| On 01/04/10, car showed vehicle too low warning. i called the dealership and was told to let the car warm up which i did and warning disappeared. warning appeared each day & i let car warm up each day to correct. on 01/08/10, additional warning air suspension faulty appeared and vehicle's front end was very low too the ground. i called dealership and was told to immediately stop driving and have car towed in b/c the struts had failed and could cause the tires to blow. had car towed to dealership and was told that the extremes in temp in atlanta had resulted in a number of cars being brought in for same problem -- air bag compressors collapsed b/c of car sitting outside during the day. when i asked if this was a manufacturing defect (since numerous 04 jag xj8s), i was told don't know. when i tried to get additional information such as temperature spec ratings for the struts, the dealership clammed up. when i picked the car up, i commented on the 14 cars in the pick up area which was unusual, i was told the damage to all the cars struts was normal wear & tear. no one would even entertain my questions re: a manufacturing defect or the manufacturer bilstein. had the collapse happen while driving on i-285, it could have been disastrous. this issue needs to be investigated to prevent future collapses of struts by replacing those struts which do not satisfy temperature spec ratings. *tr | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 06/16/2005 | 16668 | 1 | 10/28/2004 |
| Dt: the consumer stated he was involved in an accident while driving his 2004 jaguar xj8. the front wheel broke off at the upper ball joint. the police report read that the passenger side front wheel broke which caused the consumer to hit two parked unattended vehicles . no one was injured in the accident. *jb | |||
| SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION SYSTEM | |||
| 07/27/2007 | 50000 | 2 | 06/07/2003 |
| Tl*the contact owns a 2004 jaguar xj8. while driving 65 mph, the front end of the vehicle lowered and began bouncing up and down. the vehicle experienced a loss of suspension, which caused the driver to lose control of the vehicle. a few warning lights illuminated on the instrument panel, two of which stated vehicle too low and error suspension fault. the vehicle was towed to a jaguar dealer and they stated that the failure was due to the suspension relay. the vehicle was repaired and drove normally for approximately 500 miles. the failure recurred and the vehicle was towed back to the dealer. they replaced the front driver's side strut, which was leaking air. this is what caused the front of the vehicle to drop down. there had been no further occurrences; however, the contact is concerned that the passenger side will experience the same suspension failure. the failure mileage was 50,000 and current mileage was 52,000. updated 10-29-08 *bf the air suspension system leaked air and the caussed the entire front end to rust. the consumer stated when the incident occurred, the vehicle could not be steered as the front end of the vehicle fell down. updated 10/30/08. *jb | |||