Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 2302602 | 06/10/2002 | 633948 | Subject regarding floor pan corrosion. *slc | 09/26/2002 | |
| 233599REVA | 10/01/1999 | 233599 | 612160 | Subject on the child seat tether anchors. *mjs | 06/06/2000 |
| 183298 | 09/25/1998 | 603635 | Subject on flash programming failure recovery. *yc | 11/17/1999 | |
| STRUCTURE - BODY - DOOR | |||||
| 2301702 | 05/20/2002 | 2303001 | 633931 | Subject regarding door sag/creaking sound. *slc | 09/26/2002 |
| STRUCTURE - FRAME AND MEMBERS | |||||
| 230397 | 02/14/1997 | 51942 | Difficult to clean light colored chalky residue from plastic body components that are molded in black. *tw | 07/17/1997 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 05/02/2003 | 1 | 05/06/1996 | |
| In 2003 i experience leaking water from under the dash on both the passenger side and driver's side in pouring rain. vehicle was taken to dealer and fixed for $766. now in march 2004, just before the original warranty on the first fix runs out the leak is back. vehicle went to dealer, they say it is now leaking some where else (around the driver's door,doesn't explain why i am getting water on the passenger side) fix gaskets for $220. waiting for next leak, which i am will come. chrysler refused to fix the second leak under the first warranty.*ak | |||
| STRUCTURE - BODY | |||
| 04/01/2004 | 5740 | 1 | 05/06/1996 |
| This is the 3rd time i am complaining about a water leak in my 96 cherokee driver side floor. the problem started 1 year ago and i have spent a over $900 to have it fixed by the dealer (antwerpen, baltimore, md 21228). since this is the 3rd occurrence in one year, i think the problem is a structural defect and that chrysler should stand behind it and fix it. it goes back to antwerpen on 4/5 for another go around. i concept is they are staling and waiting for the warranty on the 1st repair to run out, but sorry this isn't going to happen, even it i have to take it there weekly until somebody fixes it properly. *jb | |||
| 03/17/2004 | 1 | 05/06/1996 | |
| This is the second time i have had water leakage from under the dash onto the driver's side floor soaking everything. the occurence was 5/2/03, problem fixed at dealer (antwerpen, baltimore) for $766. now less than a year later the same problem is occuring. i am due to take iit in next week, how much do you want to bet the problem will be diagnoised as leaking in a different place so they won't have to honor the orginial repair warranty. this is almost a given. first of all this problem should not be happening at all. there obviously is a structural problem with the truck when it was made. i have also read several compliants from other owners and jeep/chrysler refuses to fix the problem. i do not call this customer service at all expecially when it is the second time around. *ak | |||
| 3 | 02/01/1999 | ||
| Since purchase of vehicle, consumer has replaced brake rotors on numerous occasions, consumer was told by dealer that vehicle is rusted underbody which can cause brake problems, dealer sprayed underbody with coating, but brake problems still occur. *tt | |||
| 2 | 05/28/1996 | ||
| Flooding water is entering driver's side of vehicle. also, ice is forming on inside of windshield. consumer has contacted dealer. *ak all 4 goodyear wrangler tires with less than 13000 miles had to be replaced. consumer states that the service manager will not return the calls concerning making an appointment to have vehicle fixed, dealer is requesting that consumer pay for all repairs, labor, and parts. *slc | |||
| 07/01/1999 | |||
| Defective paint. paint has spyder cracks on 100% of the engine hood and on 25% of the remainder of the vehicle. these cracks have increased in number and size since purchase of vehicle. | |||
| 05/01/1996 | |||
| Water leaking in by the back tail light on drivers side and also in the front floor on drivers side | |||
| STRUCTURE - BODY - DOOR | |||
| 03/01/2002 | 1 | 07/01/1996 | |
| Dealership said they would take photo and refer to oem, contacted local garage per dealership reference to repair and garage said they have fix 3-4 of this type failure. the door would fall off if not fixed.*ak | |||
| 06/01/1994 | 1 | 11/01/1999 | |
| While closing door noticed that door was unattached from frame or body of vehicle, causing door to hang off, unable to close. *ak hinge became loose without any knowledge and soon became completely unattached from the frame, consumer had to manually lift door into latch and lock it to close the door, chrysler claimed no responsibility, consumer heard from other repair shops that this was a frequent problem. *slc | |||
| 07/01/2000 | 1 | ||
| Consumer's door panels on all 4 doors are peeling. manufacturer will not assist consumer financially. cost to repair is approximately $500.*ak | |||
| Panels on the inside of the door kept coming apart. each time door was opened the panels came down, causing the foam to be exposed. child pulled foam out & stuffed it in his mouth. front panels on the doors were repaired. however, rear doors panels are currently having the same problem as the front. contacted manufacturer & informed consumer nothing could be done, but knew of problem. *ak | |||
| 07/01/1997 | 2 | 12/01/1996 | |
| Left and right door arm rest brackets need to be metal rather than plastic inorder to stand pressure. yh | |||
| 01/02/1997 | 1 | ||
| Problem with interior door panel. | |||
| 02/22/1996 | 1 | 11/17/1995 | |
| Cargo door inoperative. | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 05/01/2000 | 66600 | 1 | 01/03/2000 |
| Door hinge has repeatedly broken away from frame at tack weld making use of driver's door impossible.*ak | |||
| 1 | |||
| The vehicles door hinges separated from the welds. *nlm | |||
| 08/28/2002 | |||
| Driver door hinges are wearing out. it is hard for door to stay closed/ can open door while driving. dealer notified.*ak | |||
| 08/19/2002 | |||
| Driver's side door hinge is wearing out, and it is hard to shut door. door can open while driving at any speed. dealer notified.*ak | |||
| 11/15/2001 | |||
| Hinges on driver's door are rusted, top hinge is broken.*ak | |||
| 03/01/2002 | 1 | 05/01/1996 | |
| The front left corner of the drivers seat has broken loose from the adjustment slide. this causes the seat to tilt back when accelerating. the metal is torn from around the bolt. the bolt is still intact. the upper left door hinge is also coming loose from the body. the weld that secures the hinge to the body is failing. i contacted the local dealer (not the one who i bought the car from) and the service manager told me that he had not seen these problems before. since it is out of warranty he suggested i take it to a body shop. the fellow at the body shop informed me he has seen quite a few door hinge failures. he even had a cherokee in the shop with the same problem. he also said the seat failure is not uncommon. i feel these are safety issues and the manufacturer should at least reimburse part of the cost of repair, if not fix it at no charge. the seat in particular is dangerous because if the other side breaks, i'll be laying down trying to drive!*ak | |||
| 08/02/2001 | |||
| Top hinge on driver's door broke, door was hanging by bottom hinge.*ak | |||
| 06/01/1994 | 1 | 11/01/1999 | |
| While closing door noticed that door was unattached from frame or body of vehicle, causing door to hang off, unable to close. *ak hinge became loose without any knowledge and soon became completely unattached from the frame, consumer had to manually lift door into latch and lock it to close the door, chrysler claimed no responsibility, consumer heard from other repair shops that this was a frequent problem. *slc | |||
| 04/22/2001 | |||
| Driver's side door top hinge separated from vehicle. spot weld came apart, and only thing that held door were the screws. but bottom hinge kept door up. defect may have caused entire door to separate from vehicle without prior warning.*ak | |||
| 01/15/2001 | 1 | 01/01/1999 | |
| The top hinge weld broke away from door frame!*ak | |||
| 12/30/2000 | 1 | 01/01/1996 | |
| The tack weld that holds the hinge side of the door to frame of the jeep, over time became looser and looser. i realized the door didn't seem to fit as tightly, but i didn't appreciate how much it corroded until it collapsed, totally separating that section from the body of the car. the covered hinge is still holding the door in place, but without the uncovered hinge bracing the door, the door closes, but during driving-gusts of wind can separate the top of the door framing the window from the car. *ak | |||
| 11/06/1998 | 2 | 11/01/1996 | |
| In november of 1998, the door hinges were repaired under warranty, now the pin within the door has failed, causing the driver's door to completely separate from the hinge. *slc | |||
| 06/01/2000 | |||
| Driver's door hinges which were welded to frame broke off, causing door to fall off. please provide further information. *ak | |||
| 06/30/1999 | |||
| Driver's door was coming off from broken weld. dealer was not contacted at this time. *ak | |||
| 06/30/1998 | 06/30/1998 | ||
| Hydraulic clutch failed on rear door hatch. | |||
| 11/01/1996 | 1 | 07/15/1996 | |
| Door seals failed. | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 06/30/1998 | 1 | 06/30/1998 | |
| Vehicle grinds while traveling between 40 and 55 mph, even when shifted to neutral. owner is concerned about the transmission. the consumer also stated the hydraulic struts failed on the rear hatch. updaed 02/13/06.*jb | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 1 | |||
| Rear hatchback hydraulic cylinder failed injuring consumer. (attorney for consumer). | |||
| 12/18/1997 | 06/01/1996 | ||
| The hydraulic cylinders to the rear door broke and the door collapsed on the naney's back, causing injury to her back. dealer has not seen. *ak | |||
| STRUCTURE - BODY - HOOD | |||
| 07/01/1999 | |||
| Defective paint. paint has spyder cracks on 100% of the engine hood and on 25% of the remainder of the vehicle. these cracks have increased in number and size since purchase of vehicle. | |||
| STRUCTURE - BODY - HOOD - HINGE AND ATTACHMENTS | |||
| 07/18/2003 | 1 | ||
| While driving at 65 mph, and with no warning hood flew open. *ak | |||
| STRUCTURE - BODY - TAILGATE | |||
| 10/01/1996 | 2 | 03/15/1996 | |
| Tailgate lifts failed. | |||
| 10/28/1996 | 1 | ||
| Tailgate door has increased tension, making it difficult to close. | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 06/13/2008 | 110032 | 1 | |
| This complaint is for a 1996 jeep cherokee sport. it is a 2-door vehicle with 4 wheel drive. the engine mount studs sheared off between the engine mount and the engine. this is the second time that this has occurred. the first incident occurred while the vehicle was still under warranty and the dealership cured the issue. the event took place on the bay bridge between oakland, ca and san francisco, ca. the second event took place on a busy street in memphis tennessee. i drove over an area that looked like the city had done some street work and had filled the area back in with asphalt. the divet from this work was insignificant and created a few inch difference between the old street concrete and the new asphalt fill and there was no edges. the repair work was curved. my speed was less than 5 miles an hour. the bolts sheered off on the right engine mount and the engine and transmission shifted to the right. this vehicle is has a manual transmission and the shift caused me to not be able to shift into 3rd - 5th gear and reverse. the engine is stock and no aftermarket add-ons have been added to the engine. i feel that these incidents have occurred due to poor engineering or inferior parts were used. *tr | |||
| 08/09/2005 | 103000 | 3 | 03/01/2005 |
| Tl*the contact owns a 1996 jeep cherokee. the contact stated that the steering gear box failed on numerous occasions. it was discovered that the frame was cracked. the manufacturer stated that only one of four recalls were found in their system that were comparable to their recalls. while turning the vehicle at an unknown speed, the contact heard a loud pop. she has replaced this unit three times, totaling $1,000. the manufacturer has not offered any assistance with the repair costs and stated that they do not honor the recall. the nhtsa campaign id number is 97v069000 (steering:gear box (other than rack and pinion)). the failure mileage was 103,000 and current mileage was 106,797. updated 03/06/08. *lj | |||
| 09/04/2003 | 1 | ||
| While driving 55 mph the motor mount bolts sheared off without warning and caused engine to drop three inches. *ak | |||
| While driving 65 mph and without warning sunroof and frame came of vehicle. | |||
| 06/01/1997 | 3 | 07/01/1996 | |
| Rain water leaks in under dash on driver's side soaking floorboard. feet become wet making brake and gas pedals slippery. dealer attempted to fix two times under warranty, but dealer and chrysler corp. refuse to fix problem now the vehicle is not under warranty. the leak is most severe when vehicle is parked during heavy rain. *ak | |||
| 12/30/1996 | 1 | 10/30/1996 | |
| Vehicle leaks. | |||
| 1 | 12/01/1995 | ||
| Floor boards flood. | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 05/04/2000 | 1 | ||
| Heater box bolts at the firewall had stripped and required rethreading. *mjs | |||