Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 12/13/2012 | 1 | ||
| Started the car and pulled away and when the door automatically locked the driver side back door buzzed loud and in a 3 week period there are 3 out of four doors that buzz loud when locked. *tr | |||
| 09/20/2010 | 110000 | ||
| 2000 jeep cherokee sport airbag warning light illuminates randomly and repeatedly. not related to actual airbag deployment. it may render airbag unusable. dangerous condition. common consumer complaint. all passenger window actuator switches are unusable. windows will only work at driver panel. safety issue if passengers have to open windows.very common consumer complaint. obd error codes are inaccurate (especially when applying to emission control systems p0441, p0442). diagnosis often lead to unneeded repairs and costly replacement of sensors and computer without cause. common consumer complaint. dribver seat support structure breaks. even when driven only in ordinary driving conditions and not stressed unusually. must be rewelded or replaced. seat is no longer structurally safe. common consumer complaint all of these are design issues and not service/maintenance related. | |||
| 07/19/2009 | 130000 | 1 | |
| Hood latches, all three of them, failed and hood flew up while we were traveling at 60 mph. no crash but one injury and over a thousand dollars to repair the damage to the vehicle. the rear view mirror came off and landed in the back seat. the hood was destroyed as were the three panels where the wipers are located and the support bracket below them. the hinges were hyperextended and had to be replaced. after some investigation i found several reports of similar incidents with this vehicle and others where the same latch assembly was used. five people could have been killed and i am outraged that i was never warned about this obviously defective latch system. *tr | |||
| 02/04/2007 | 105000 | 2 | 10/30/2004 |
| Tl*the contact owns a 2000 jeep cherokee. the contact was outside of the vehicle and attempted to open the rear passenger side door, but was unsuccessful. she had to unlock the door from the passenger compartment. the failure occurred previously with the front passenger side door. the contact spoke with the manufacturer and they stated it was not a safety issue. the current mileage was 110,523 and failure mileage was 105,000. | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 02/27/2004 | 1 | ||
| Consumer stated that driver's side door was not working properly. consumer could not lock door with a key or with the remote control. also, same thing happened with passenger's side door. mechanic told consumer that the design was changed on this vehicle which meant that everything was put together,and nothing was not working.*ak | |||
| 02/25/2004 | 44000 | 1 | |
| Power door lock mechanism stopped working. consumer was unable to open the doors with the key. dealer determined latches malfunctioned, and needed to be replaced at $268.0o each plus labor at consumer's expense. *ak | |||
| 09/05/2003 | 3 | ||
| Door and windshield wont work properly. dealer stated the need to replace the electrical harness. vehicle's warranty expired. *ak | |||
| 03/01/2003 | 58000 | 1 | 03/01/2000 |
| The power door locks made a loud noise when activated. eventually, the rear doors couldn't be unlocked. *jb | |||
| 03/03/2003 | 52000 | 1 | 09/01/2000 |
| The power locks make loud noise when activated. eventually the rear door lock will not unlock.*jb *ts | |||
| LATCHES/LOCKS/LINKAGES - HOOD - LATCH | |||
| 04/08/2002 | 1 | 11/25/2001 | |
| Vehicle was going 50-55mph when hood flew back into windshield. release rod broke, and the outer clamps failed, causing secondary hood latch to release as well. dealer and manufacturer were notified.*ak | |||