Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 0803006 | 08/25/2006 | 0803006A | 10021239 | Powertrain control module initialization. *kb | 03/23/2007 |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| 0801505 | 03/02/2005 | 10013731 | Powertrain control module initialization. *sc | 04/26/2005 | |
| POWER TRAIN - AXLE ASSEMBLY | |||||
| 030800 | 09/15/2000 | 614650 | ;subject regarding rtv use on corporate axle. *tt | 11/29/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 07/25/2008 | 65325 | 4 | |
| Tl*the contact owns a 2000 jeep cherokee. while driving 55 mph, there was a loss of transmission power. the vehicle hesitated excessively, but the engine continued to operate. the warning indicators illuminated on the instrument panel. the vehicle was not taken to an authorized dealer at that time. on a separate occasion, the check engine and transmission warning indicators illuminated on the instrument panel. the indicators remained lit until the engine was turned off. immediately following, the engine shut off; however, the vehicle restarted within twenty minutes. the vehicle was taken to an independent mechanic twice for identical failures. the crank sensor and fuel filter were replaced; however, there were no resolutions. currently, the vehicle is being repaired for the malfunctions. the contact was concerned of the safety risk involved. the failure mileage was 65,325 and current mileage was 65,475. updated 11-25-08 *bf updated 11/26/08. *jb | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 07/11/2011 | 134000 | ||
| Tl-the contact owns a 2000 jeep cherokee classic. the contact stated that the vehicle stalled while idling. the vehicle was taken to a private mehcanic and the mechanic replaced the crank shaft positioning sensor. the manufacturer was made aware of the failure. the failure mileage was 134,000 and the current mileage was 134,100. sm. | |||
| 07/11/2011 | 134000 | ||
| Tl-the contact owns a 2000 jeep cherokee classic. the contact stated the engine stalled and shut down when the engine was idle. the vehicle was taken to a private mehcanic, and the mechanic replaced the crank shaft positioning sensor. the manufacturer was contacted, but the vehicle was not repaired. the failure mileage was 134,000. and the current mileage 134,100. rds | |||
| 10/20/2005 | 120000 | 3 | 12/15/1999 |
| On my wife's 2000 right hand drive jeep cherokee after 120,000 miles the check engine light came on, the obd ii code read a transmission problem after trying to fix the problem i took it into the dealer where the car was purchased. they informed me that it would need a new transmission, they do not work on the aw4 transmissions, their fix is to replace it. i had a friend install the new tranny only to have the same problem 3,000 miles later, so back to the dealer we went. i was charged $550 to install the next one because they did not install the first. after 300 miles the light came back on and the transmission would not down shift which put her in danger not being able to accelerate after delivering mail. so a new transmission was put in again this time for no cost except gas to get it to the dealer and my wife having to use her leave to have this done. now after 100 miles the light came on the dealer said that the chances are slim that the tranny was bad and it must be in the tcm or the wiring harness. why does chrysler install a transmission in a vehicle and not train their mechanics to work on them. *jb | |||
| 11/15/2003 | 2 | ||
| While the vehicle was parked with the engine off, the vehicle rolled and hit another vehicle. the manufacturer sent a representative to assess the problem. please provide further details. *jb *mr | |||
| 09/09/2003 | 59000 | 1 | 01/15/2001 |
| 2000 rhd jeep cherokee, for postal delivery. transmission leak/mechanical noise and needed replaced at 59,000 miles. after 200 miles second transmission leaking and may need replaced due to slippage.*ak | |||
| 03/28/2001 | 17000 | 6 | 08/01/2000 |
| Severe brake problems with 2000 jeep cherokee. *mr there was an ongoing braking problem and difficulty diagnosing the problem. the problem was thought to be the rotors which were cut and replaced (the front pads). the problem still continued. then the front rotors were diagnosed as being warped and the brakes were 50% worn. there was a tapping noise in the shifting area as well as a rubbing noise in the steering column that comes and goes. (unable to diagnose) the vehicle had been diagnose as the rear brake drums being out of round. the water pump leaked and was replaced along with the thermostat. the comsumer requested a refund *scc *jb | |||
| 04/19/2003 | 46000 | 1 | 02/01/2001 |
| 2000 jeep cherokee was idling with the engine running in park, no emergency brake on. exited the vehicle and got a few items from the rear seating, then entered the rear hatch area to get a few more items out. walking away from the vehicle about 20 yards when i turned around the vehicle was gone. it ended up across the street in an embankment. when i opened the drivers door, the vehicle was not in drive. no one was in the vehicle at the time, minor damage to the front of the jeep. *jb | |||
| 10/05/2001 | 1 | ||
| While insured was traveling north on central started to see smoke and pulled over, vehicle caught on fire, insured stated that fire originated within the engine compartment from the ignition of transmission fluid which expelled from the transmission cooler hose onto hot surfaces of the exhaust system. claim number 13-7494-462. *yh | |||
| 08/18/2001 | 5 | ||
| Engine blewout while driving at highway speed of 65-70 mph. dealer notified. *akvehicle jerks while in motion at hywy speeds. the compressor clutch was defective and was replaced. the brakes pulsate when applied. the front rotors was turned. brakes shudder when braking from highway speeds. the rotors were found to be warped. the engine overheats. the cooling system was found to be under high pressure. the cylinder heads were removed because they were warped. the engine was replaced due to warpage. a bump is felt when coming to a stop. the rear driveshaft was replaced with revised parts per technical service bulletin. the rear end noise is still apparent. a new shaft and yoke were installed. the transmission shofts hard on acceleration in low gears. the transmission control module was reprogrammed. acceleration is still jerky while in motion and the turn signals and headlights go on and off at random. consumer asks for reimbursment of monies paid and to have vehicle traded for one that can be trusted. *jg | |||
| 06/14/2000 | 1 | ||
| When car is in drive and coming to a stop consumer hears a rattle. when in park, can't hear anything.*ak the noise was coming from muffler area and the dealer changed the muffler as a possible cause, but the problem still not solved. * yh | |||
| 09/25/2000 | |||
| When consumer will turn vehicle on there was hesitation. also, vehicle was hard to put in gear. she contacted jeep, and vehicle needed transmission. dealership will replaced transmission on the warranty. *ak | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||
| 78000 | 1 | ||
| Consumer complained about a transmission problem. vehicle was moving in reverse when actually it was in park. *ak | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - COOLING UNIT AND LINES | |||
| 10/05/2001 | 1 | ||
| While driving, consumer could see smoke, after pulling over consumer could see there was a fire in the engine compartment, fire originated within the engine compartment from the ignition of transmission fluid expelled from the transmission cooler hose onto hot surfaces of the exhaust system, claim 13-7494-462. *slc | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - COLUMN SHIFT | |||
| 10/09/1999 | 3 | 10/01/1999 | |
| Since the first day of ownership of new jeep cherokee 10/3/1999, there has been a grinding sound coming from the 4-wheel drive transfer case. selling dealer replaced transfer case lubricant. mechanic said chrysler used substandard lubricant. grinding continued. repeated attempts for selling dealer (begnal motors) to fix were not successful. differential replaced at 9585 miles by sawyer motors in saugerties new york. metal shavings found in transfer case. warping in gear bolt holes. dealer said transfer case should be pristine at 9,000 miles. grinding returned at 13,000. worse on deceleration and during rain. jeep zone rep. says chrysler is aware of the problem. doesn't know how to fix it. even said problem is normal. this exact problem reported several times by ntsha in 1999 model. on 6/19/2000 chrysler rep. wants to replace entire transfer case. value of vehicle has been reduced. will lose 5,000 if i sell now. unsure of safety issues. chrysler customer support is shameful. they have lost records of my calls. however, chrysler rep explained if 4-wheel drive lever is placed in the wrong position, damage can occur. sawyer motors owner bob siracasano says he drove another 2000 model that didn't make the sound. zone rep. peter hewitt says he cannot guarantee that once the transfer case is replaced, the sound will not go away. this unacceptable. this is a defect. do you agree? i have had a loaner car for 21 days. i spent $24,000 and now know chrysler has a trackrecord of using poor quality parts, bad customer support and uncooperative dealerships. consumers need the nhtsa to stand up for us! please investigate. thank you.*ak | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - FLOOR SHIFT | |||
| 05/09/2003 | 1 | ||
| The vehicle was in park with the engine running, when all of a sudden the gear went into reverse and hit another vehicle. *jb | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - PARK/NEUTRAL START SWITCH | |||
| 09/01/2002 | 1 | ||
| The vehicle was park but runnning, without prior warning the vehicle jumped out of gear and went into the river. the dealership is aware of the problem. nlm | |||
| 10/10/2001 | 1 | 07/01/2000 | |
| I angle parked my jeep in a bank parking lot. after parking, the transmission remained in drive with the motor running. i sat in my jeep for a minute or two, assembling the paperwork i'd need in the bank. i then turned the ignition switch to the lock position, which turned off the motor (but, unfortunately, the transmission remained in drive). i then pulled my jeep key out of the ignition, got out of the jeep and walked about 75 - 100 feet to the entry stairs leading to the bank. at that moment, a lady yelled to me. my jeep was slowly rolling backwards and it stopped after it hit a building about 70 feet away, striking the building at an approximate 60 degree angle. due to the manufacturing defect, my jeep sustained body damage in the amount of $260.42 for which i have an estimate. had the defect not existed, there would have been no accident because i would not have been able to turn the ignition switch to lock without first placing the transmission in park. daimlerchrysler motors corporation repaired the manufacturing defect but refuses to take any responsibility for body damage to my jeep. can you help? will you help? your help to resolve this ridiculous issue would be greatly appreciated. daimlerchrysler's reference number for my claim is 9908985. i have telephoned them two or three times and written two letters to their auburn hills, mi offices and they have written three letters to me but refuse to pay the $260.42. *ak | |||
| Vehicle rolled in reverse while it was put in park, and ignition was turned on. vehicle hit another vehicle before coming to a stop. dealer has not seen vehicle. *ak | |||
| 10/20/2001 | 1 | ||
| Consumer used vehicle for delivering mail. she pulled up and there was a mailbox next to her. she got out of vehicle with vehicle being turned off in park position. she went to retrieve a post card and when she looked up door was open, and vehicle was going backwards and it hit mail box. consumer jumped into vehicle and turned it on to stop it. $2300.00 worth of damage. dealership will hear about it.*ak consumer stated she jumped into the vehicle, slammed on brakes and turned the keys to unlock steering wheel and put vehicle back into parl.*slc | |||
| When vehicle is in reverse it will intermittently shift forward, cause unknown. please give any further details.*ak | |||
| 07/12/2001 | 1 | ||
| Vehicle was parked, engine running, emergency brake not applied vehicle suddenly went backward, across the street, hit a house, and damage to vehicle was $ 500, house $ 3000.*ak *slc | |||
| When vehicle is in reverse it will at times move forward, cause unknown. please give any further details.*ak | |||
| 09/01/1999 | 1 | 08/01/1999 | |
| Jumped out of park while in idle. taking off backwards at high speed .*ak | |||
| 02/01/2000 | |||
| My wife parked our 2000 jeep grand cherokee in our driveway on 6-29-01 after arriving from a short trip to the stores with my two kids and mother-in-law. my wife stopped the car about 1-2 ft in front of the garage door, placed the car in park and removed her foot from the brake. the car then accelerated unexpectedly and catapulted them through our garage door and into our other parked car which was inside our one-car garage. my wife had complained about 1 1/2 months earlier about the jeep surging forward after it being placed in park and the foot being removed from the brake. i shrugged it off believing that maybe my wife had her foot on the accelerator and the car in drive. i should have believed her then because after this accident i'm convinced it wasn't my wife's fault. the jeep is not safe! my wife is a mature, responsible and healty 38 year old dentist who has never been in an accident during her 20+ years of driving. please take a serious look at this complaint since the dealer denies any problems with the car and only wants to fix it and give it back to us. we do not want the car back, even after allstate pays for the repairs nor do we think the dealer should be able to sell the car to another unsuspecting buyer. please advice. thank you.*ak | |||
| POWER TRAIN - AXLE ASSEMBLY | |||
| 03/01/2000 | |||
| While driving vehicle swayed over to the side which could cause a loss of vehicle control. location of the rear axle is a 13 1/2 inch different from the rest of the vehicle. please provide further information.*ak | |||
| POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT | |||
| 06/01/2001 | 1 | ||
| There was a problem with the brakes, a noise in the motor, and the differential was leaking.*dt *jb | |||
| POWER TRAIN - DRIVELINE - DRIVESHAFT | |||
| 08/18/2001 | 5 | ||
| Engine blewout while driving at highway speed of 65-70 mph. dealer notified. *akvehicle jerks while in motion at hywy speeds. the compressor clutch was defective and was replaced. the brakes pulsate when applied. the front rotors was turned. brakes shudder when braking from highway speeds. the rotors were found to be warped. the engine overheats. the cooling system was found to be under high pressure. the cylinder heads were removed because they were warped. the engine was replaced due to warpage. a bump is felt when coming to a stop. the rear driveshaft was replaced with revised parts per technical service bulletin. the rear end noise is still apparent. a new shaft and yoke were installed. the transmission shofts hard on acceleration in low gears. the transmission control module was reprogrammed. acceleration is still jerky while in motion and the turn signals and headlights go on and off at random. consumer asks for reimbursment of monies paid and to have vehicle traded for one that can be trusted. *jg | |||
| 06/20/2000 | 2 | 12/01/1999 | |
| In summer of 2000 driveshaft at rear universal joint snapped in-two. again, in spring of this year same problem occurred. both events replaced at dealer' s facility. initial failure was a warranteed event second was at my cost. today (6/11/01) the rear differential 'pinion' was found to be faulty. i truly think there is a metallurgical problem her. dealer personnel are unable to provide causal information. so far no injuries or accidents resulting from these problems but clearly this is indicative of metallurgical failures. *ak | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 03/01/2000 | |||
| Transmission grinds when shifting, growls when clutch not depressed, pops out of gear, at highway speeds when raining pass. side leaks onto feet and soaking carpet, all complaints made to dealer and can either find no problem or says that the noises are normal, and refuses to do anymore with vehicle. *ak | |||