Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 11/16/2012 | 67522 | 1 | |
| I was driving home from picking up my daughter from a school event when suddenly my car slowed down on its own down to 10 mph. then the car completely stopped. on the control console it only read service park assist and the drive position controls where all highlighted and boxed out (drnp). i lost all control of the vehicle other than turning the wheel. i tried to accelerate by pressing the gas and it just revved the engine and did nothing else. i swerved off the road and hit a median that took out the tire and left damage to the left of the car under carriage. i had to shift the gear into park and back to drive in order for the car to start up again. i took the car to a local jeep chrysler dodge service depot and had it ran for a diagnostic for at which time they told me that it was a common issue found in this model and earlier models and that it wasn't covered by the power train that the vehicle would need $1100.00 in repairs to fix an electronic transformer shift modulator. i had just purchased the car on october 31 from a jeep chrysler dodge dealership and less than three weeks later the car is for crap. and the dealership refused to fix the problem and jeep has not issued a recall for this issue but they have for the 2006 model. this problem is life threatening. it can occur at anytime at any speed. if i were on a expressway my children and i would probably be dead. jeep needs to be pursed for this issue and forced to fix the damage on any vehicles reporting this issue. you can also refer to claims 10379415 10381239. there are also hundreds more complaints online at sites like jeepcommander.com. *tr | |||
| 11/16/2012 | 67522 | ||
| I was driving home from picking up my daughter from a school event when suddenly my car slowed down on its own down to 10 mph. then the car completely stopped. on the control console it only read service park assist and the drive position controls where all highlighted and boxed out (drnp). i lost all control of the vehicle other than turning the wheel. i tried to accelerate by pressing the gas and it just revved the engine and did nothing else. i swerved off the road and hit a median that took out the tire and left damage to the left of the car under carriage. i had to shift the gear into park and back to drive in order for the car to start up again. i took the car to a local jeep chrysler dodge service depot and had it ran for a diagnostic for at which time they told me that it was a common issue found in this model and earlier models and that it wasn't covered by the power train that the vehicle would need $1100.00 in repairs to fix an electronic transformer shift modulator. i had just purchased the car on october 31 from a jeep chrysler dodge dealership and less than three weeks later the car is for crap. and the dealership refused to fix the problem and jeep has not issued a recall for this issue but they have for the 2006 model. this problem is life threatening. it can occur at anytime at any speed. if i were on a expressway my children and i would probably be dead. jeep needs to be pursed for this issue and forced to fix the damage on any vehicles reporting this issue. you can also refer to claims 10379415 10381239. there are also hundreds more complaints online at sites like jeepcommander.com | |||
| 10/12/2012 | 82858 | 1 | |
| This has happened to me. i am a mother, wife , daughter. the bad thing of this situation is that i had this replaced once before i had 31,505 miles on it and the ems electric transmission shift module had to be replaced . 4 yrs later mileage at 82,000 miles the same part has to be replaced. i have contacted chrysler and all they can say we are sorry there is nothing i can do for you. this part is no longer under warranty and informed that the part (68021352) was not included in a recall. this malfunctions has caused me to no longer feel safe in my car. i don't want to drive my car with my daughter in it. with out warning this has happened one to many times. this part should be recalled when i had the vehicle serviced back in 2008 i paid 100.00 now today when i had it repaired it cost 1000.00. funny isn't it that over 4 yrs this part has doubled in price. and the mechanic at chrysler says to me oh yeah i've seen this alot on this model. *tr | |||
| 11/13/2008 | 31505 | 1 | |
| While driving my assistance system brake light came on i was driving 30mph and had to pull over the car would not shift or go over 30 mpr at 31,505 miles on it and the ems electric transmission shift module. has to be replaced. 4 yrs later mileage at 82,000 miles the same part has to be replaced.this time i was on interstate 94 driving 60mpr and the lights came on i pulled off interstate and when i pulled into gas station the car pulled and lunged i turned it off waited and turned back on while i was driving at 30mpr it would not go past 30mpr. i have contacted chrysler and all they can say is hold on to your receipts as this part is no longer under warranty and informed that the vehicle was not included in a recall. this malfunctions has caused me to no longer feel safe in my car. i don't want to drive my car with my daughter in it. *tr | |||
| 10/12/2012 | 82858 | ||
| This has happened to me. i am a mother, wife , daughter. the bad thing of this situation is that i had this replaced once before i had 31,505 miles on it and the ems electric transmission shift module had to be replaced . 4 yrs later millage at 82,000 miles the same part has to be replaced. i have contacted chrysler and all they can say we are sorry there is nothing i can do for you. this part is no longer under warranty and informed that the part (68021352) was not included in a recall. this malfunctions has caused me to no longer feel safe in my car. i don't want to drive my car with my daughter in it. with out warning this has happened one to many times. this part should be recalled when i had the vehicle serviced back in 2008 i paid 100.00 now today when i had it repaired it cost 1000.00. funny isnt it that over 4 yrs this part has doubled in price. and the mechanic at chrysler says to me oh yeah ive seen this alot on this model. | |||
| 11/13/2008 | 31505 | ||
| While driving my assistance sytem brake light came on i was driving 30mph and had to pull over the car would not shift or go over 30 mpr at 31,505 miles on it and the ems electric transmission shift module. has to be replaced. 4 yrs later millage at 82,000 miles the same part has to be replaced.this time i was on interstae 94 driving 60mpr and the lights came on i pulled off interstate and when i pulled into gas station the car pulled and lunged i turned it off waited and turned back on while i was driving at at 30mpr it would not go past 30mpr. i have contacted chrysler and all they can say is hold on to your receipts as this part is no longer under warranty and informed that the vehicle was not included in a recall. this malfunctions has caused me to no longer feel safe in my car. i don't want to drive my car with my daughter in it. | |||
| 10/12/2012 | 82858 | ||
| This has happened to me. i am a mother, wife , daughter. the bad thing of this situation is that i had this replaced once before i had 31,505 miles on it and the ems electric transmission shift module had to be replaced . 4 yrs later millage at 82,000 miles the same part has to be replaced. i have contacted chrysler and all they can say we are sorry there is nothing i can do for you. this part is no longer under warranty and informed that the part (68021352) was not included in a recall. this malfunctions has caused me to no longer feel safe in my car. i don't want to drive my car with my daughter in it. with out warning this has happened one to many times. this part should be recalled when i had the vehicle serviced back in 2008 i paid 100.00 now today when i had it repaired it cost 1000.00. funny isnt it that over 4 yrs this part has doubled in price. and the mechanic at chrysler says to me oh yeah ive seen this alot on this model. | |||
| 11/13/2008 | 31505 | ||
| While driving my assistance sytem brake light came on i was driving 30mph and had to pull over the car would not shift or go over 30 mpr at 31,505 miles on it and the ems electric transmission shift module. has to be replaced. 4 yrs later millage at 82,000 miles the same part has to be replaced.this time i was on interstae 94 driving 60mpr and the lights came on i pulled off interstate and when i pulled into gas station the car pulled and lunged i turned it off waited and turned back on while i was driving at at 30mpr it would not go past 30mpr. i have contacted chrysler and all they can say is hold on to your receipts as this part is no longer under warranty and informed that the vehicle was not included in a recall. this malfunctions has caused me to no longer feel safe in my car. i don't want to drive my car with my daughter in it. | |||
| 10/12/2012 | 82858 | ||
| This has happened to me. i am a mother, wife , daughter. the bad thing of this situation is that i had this replaced once before i had 31,505 miles on it and the ems electric transmission shift module had to be replaced . 4 yrs later millage at 82,000 miles the same part has to be replaced. i have contacted chrysler and all they can say we are sorry there is nothing i can do for you. this part is no longer under warranty and informed that the part (68021352) was not included in a recall. this malfunctions has caused me to no longer feel safe in my car. i don't want to drive my car with my daughter in it. with out warning this has happened one to many times. this part should be recalled when i had the vehicle serviced back in 2008 i paid 100.00 now today when i had it repaired it cost 1000.00. funny isnt it that over 4 yrs this part has doubled in price. and the mechanic at chrysler says to me oh yeah ive seen this alot on this model. | |||
| 11/13/2008 | 31505 | ||
| While driving my assistance sytem brake light came on i was driving 30mph and had to pull over the car would not shift or go over 30 mpr at 31,505 miles on it and the ems electric transmission shift module. has to be replaced. 4 yrs later millage at 82,000 miles the same part has to be replaced.this time i was on interstae 94 driving 60mpr and the lights came on i pulled off interstate and when i pulled into gas station the car pulled and lunged i turned it off waited and turned back on while i was driving at at 30mpr it would not go past 30mpr. i have contacted chrysler and all they can say is hold on to your receipts as this part is no longer under warranty and informed that the vehicle was not included in a recall. this malfunctions has caused me to no longer feel safe in my car. i don't want to drive my car with my daughter in it. | |||
| 08/14/2012 | 102000 | 1 | |
| Vehicle appeared to hesitate and eventually stalled loosing power. all instrumentation lights came on during this event. driver was able to coast to the side of the highway; place the car in park/neutral; and restart the engine. the same event has happened at least 4 other times since the first at varying speed (i.e. 35 to 65 mph) and there were no warning lights making this a very dangerous and unpredictable event. i took the vehicle to an authorized dealer and he stated that it could be the power control module; but was unsure. i'm very concerned with the safety of my family. the symptom of this problem (engine stall) is unpredictable and is a recipe for a serious and life threatening accident. i've reviewed hundreds of complaints reporting similar conditions. there needs to be a global recall on all 2007 jeep commanders reporting this problem to have this issues repaired before there is a loss of life resulting from this event. nhtsb please respond to this complaint and compel chrysler to issue a recall before it is too late and life threatening injury occurs. *tr | |||
| 08/14/2012 | 102000 | ||
| Vehicle appeared to hesitate and eventually stalled loosing power. all instrumentation lights came on during this event. driver was able to coast to the side of the highway; place the car in park/neutral; and restart the engine. the same event has happened at least 4 other times since the first at varying speed (i.e. 35 to 65 mph) and there were no warning lights making this a very dangerous and unpredictable event. i took the vechicle to an authorized dealer and he stated that it could be the power control module; but was unsure. i'm very concerned with the safety of my family. the symptom of this problem (engine stall) is unpredictable and is a recipe for a serious and life threatening accident. i've reviewed hundreds of complaints reporting similar conditions. there needs to be a global recall on all 2007 jeep commanders reporting this problem to have this issues repaired before there is a loss of life resulting from this event. nhtsb please respond to this complaint and compel chrysler to issue a recall before it is too late and life threathening injury occurs. | |||
| 08/11/2012 | 80000 | 1 | |
| Accelerated from stop light and vehicle stalled and would not accelerate. *tr | |||
| 08/11/2012 | 80000 | ||
| Accelerated from stop light and vehical stalled and would not accelerate. | |||
| 10/23/2008 | 23900 | ||
| This problem began in the fall of 2008. typically, after shifting the car into drive, the car would not accelerate past idle speed, have a moderate bucking, all gear selector lights on the dash were boxed in, and an error message would read service park assist system. the problem was serviced under warranty. the dealership checked wires and connectors, and replaced the bezel assembly on shifter. this seemed to solve the problem until recently. beginning a few months ago, around the beginning of 2012, i am having the same problem with the exact same symptoms: all gear selector lights illuminated, no acceleration for 10-15 seconds, and service park assist system message. the problem occurs almost always in the morning on the way to work, school, etc.. it has never lasted longer than 15-20 seconds on any day, and seems to occur approximently one to two times per week, over the last 4 weeks. i have an appointment later this week at a dealer to check out the problem. but reading several internet sources, this obviously not an isolated issue, as there are many accounts of the same problem. | |||
| 11/11/2011 | 44000 | ||
| Doesn't acclerate sometimes. service park assist system appears on the panel. i've had the oxygen sensor replaces and still have the same problems from time to time. i pull into traffic and it won't go. this could very well do harm to my family in the vehicle. i'm worried! | |||
| 09/24/2011 | 85000 | ||
| Over the past few weeks while driving the vehicle will flash a warning saying service park assist system. when this happens the gear display on the dash prnd will all 4 get circled and flash and then as you are accelerating you can feel the vehicle lose speed. you can no longer accelerate the vehicle and have to coast off the road. once you stop and shift to park then back to drive it will reset and then allow you to accelerate. i was going 65 on the freeway when this happened last and this is a major safety issue. for about the past 30,000-40,000 k miles we have had issues with it shifting properly and every time we took it to the dealer they can never re create the issue. now we are receiving this warning and it actually stops accelerating on its own. it is happening more and more. we took it to the dealer since this warning now came on and they said they have never heard of it, they couldn't re create it, that it has nothing to do with the shifting and to turn off our park assist system so it doesn't happen. we are attempting a different dealer today but first thing they said is they never hear of this either. so comforting! | |||
| 04/28/2011 | 59000 | ||
| Tl*the contact owns a 2007 jeep commander. the contact stated while stopped with the foot on the brake pedal, the vehicle surged forward. the contact had to engage the emergency brake to stop the vehicle. the vehicle was taken to an independent repair shop where they were in the process of diagnosing the failure. the manufacturer was not notified of the defect. the contact stated a sudden acceleration had occurred three times prior and expressed concern over a potential crash. the failure mileage was 59,000. | |||
| 04/28/2011 | 59000 | ||
| Tl. the contact owns a 2007 jeep commander. the contact stated while stopped at a red light the vehicle accelerated forward with the contacts foot on the brake. the contact had to engage the emergency brake to stop the vehicle. the vehicle is currently at a local mechanic undergoing a diagnostic test. the contact has not called the manufacturer. the contact stated the sudden acceleration has occurred three times and could have lead to serious crash. the failure mileage was 59,000. jo | |||
| 03/24/2009 | 84000 | ||
| Tl*the contact owns a 2007 jeep commander. the contact stated that the vehicle lunged forward while the brakes were applied. the vehicle could potentially lunge forward and crash into another vehicle. the contact took the vehicle to the dealer who stated that the vehicle needed basic routine maintenance. the dealer performed a tune-up and cleaned the fuel system; however, it did not correct the failure. the contact took vehicle the vehicle back to the dealer who stated that the vehicle needed a new gear shift. the gear shift repair part was on back order. the contact stated that this was a known failure that the manufacturer needed to address. the failure mileage was 84,000. | |||
| 03/24/2009 | 84000 | ||
| Tl. the contact owns a 2007 jeep commander. the contact stated vehicle lunges forward while the brakes are applied. the contact stated if the brakes are not applied the vehicle could lung forward and crash into another vehicle. the contact took the vehicle to the dealer and the dealer stated the vehicle needs basic service. the dealer performed a tune-up and a fuel system cleaning. the basic service did not remedied the issue. the contact took vehicle the vehicle back to the dealer and the dealer stated the vehicle needs a new shifter. the shifter is unavailable due to the part being on back order. the contact stated this is a known issue that the manufacturer needs to address. the failure mileage was 84,000. jo | |||
| 11/20/2010 | 35000 | ||
| My boyfriend and i were driving home from dinner and about half way home the car suddenly stopped accelerating and the speed dropped from 70 mph to 40 and kept slowing down. we had to pull over and turn the car off and then back on. the car has done this several times since and a light comes on that says service park assist. i have read up on this year, make and model and have found that this is a very common issue that has not been dealt with! this is also a very dangerous issue. i also found that it has nothing to do with the park assist but rather the transmission in the truck and that many have failed well before 50,000 miles but shortly after jeep's 35,000 mile warranty. jeep did not cover my car because i bought it used which terminated the warranty because i was not the original owner. i am very disappointed - this is my first jeep - and i have wanted a jeep for years. the car still decelerates at times - i can be in traffic or pulling off from a stop or turning a corner and all of a sudden it is not shifting or accelerating. i can't afford a new car right now but am concerned about my family's safety. please read up on the many articles and comments from people about this problem and save lives!!! with so many complaints and close-call accidents i would think that since it is 2011 something would have been done by now! | |||
| 09/22/2007 | 40000 | ||
| Tl*the contact owns a 2007 jeep commander. the contact stated that as she stopped her vehicle there was an unintended acceleration. it does not matter if the vehicle was in park or drive the vehicle accelerated on its own. the vehicle was taken to the dealer but they could not fix the failure. the vehicle was taken to the dealer more than twelve times. the manufacturer was also called and they do not know how to advise the dealer to fix the failure. the failure mileage was 40,000. | |||
| 02/08/2010 | 55000 | 1 | 02/01/2008 |
| Tl*the contact owns a 2007 jeep commander. whenever the contact drove the vehicle between 45-50 mph and accelerated, the vehicle suddenly shut off without warning. the vehicle was taken to the dealership where the contact was informed that the failure could not be reproduced. the failure occurred after replacement of the water pump. the current and failure mileages were 55,000. updated 4/5/10 *cn updated 06/18/10.*jb | |||
| 09/07/2009 | 30000 | 1 | |
| When the cruise control is engaged at highway speeds and the vehicle is traveling down a hill the cruise control will properly downshift to slow the vehicle and keep it at the set speed. if the vehicle is then shifted into neutral, the cruise control will disengage properly and the transmission will go into the neutral gear, but when shifted back into drive the transmission will re-engage and will slow the vehicle extremely abruptly as if someone slammed on the brakes with full force and will nearly lock-up the rear wheels on dry pavement. this will occur even if the cruise control is turned off before shifting back into drive. this has happened to me twice because of the placement of the shifter, and it was terrifying because of the speed i was traveling and the abruptness with which the vehicle slowed. if anyone would have been behind me i would have been hit and there is nothing that can be done to make the transmission not do that once the transmission has been shifted into neutral. the vehicle would become completely out of control if driving on anything but totally dry pavement. *tr | |||
| 10/31/2007 | 24200 | 2 | 10/26/2007 |
| Tl*the contact owns a 2007 jeep commander. the vehicle began shaking and stalled when engaging the brake pedal. there were no warning lights before the shaking and stalling occurred. on two occasions the dealer diagnosed the failure and the second time they updated the computer. twenty minutes after leaving the dealer the shaking and rattling recurred and has continued to become progressively worse. the dealer cannot diagnose the failure. the manufacturer was notified. the failure mileage was 24,200. updated 5/14/09 *cn the consumer stated when his foot was on the accelerator, it jammed to the floor. and the engine began to rev, the consumer attempted to apply the brake, but the vehicle continued to rev. updated 05/14/09.*jb | |||