Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 11/01/2009 | 27000 | 1 | |
| 07 jeep commander w/ < 30k miles, shuts off while driving. various speeds, various gears, various gas levels, various terrains. truck has done this +/- 5x's over the course of the last 7 mos. no indicator light, no warning. results in complete loss of power steering & power brakes requiring the need to coast in neutral to safe location and ultimately pulling the emergency brake to come to complete stop. trouble then getting jeep into park for a restart. jeep has been in dealer shop for each instance to no avail, dealer cannot solidify problem. 1st diagnosis was shift module; 2nd diagnosis was shift module 3rd diagnosis was upgrade to software for shift module; 4th diagnosis was low transmission fluid. dealer is empathetic, chrysler is not. chrysler issued us a check for the amount of 2 lease payments but has not remedied problem. *tr | |||
| 01/17/2008 | 2500 | 1 | 11/14/2007 |
| New 2007 jeep commander with 2,500 miles purchased 3 months ago, power steering went out while driving. jeep in for repair over 30 days and no solution as to the cause of the failure. *tr | |||
| 10/01/2007 | 60 | 3 | 09/17/2007 |
| We have major leaks in both side rails right above the dash board. we noticed the leaks a couple of days after our car was delivered. it rains a lot in alaska, so basically our car leaks about everyday! we had taken our vehicle into two different dealers and one dealer said he could not find where the leak is coming from and the other dealer said to bring it back in the summer because it is frozen outside, since we took the vehicle in around october! i can't believe a car that is brand new has leaks! i am glad to see that another person has complained about the side rail leaks, i thought it was just my car! maybe it should be recalled. i have other complaints about the vehicle regarding the steering wheel, which i have already complained about. but, my car has been at the dealer for two weeks now and they still can't figure out the problem. they first told me it was the steering wheel pump. now they are telling me it's the steering wheel rack. *tr | |||
| 12/02/2007 | 10 | 1 | 09/17/2007 |
| We were on our way out and on the road and the steering wheel did not want to move. it did not want to turn right or left. it would just go straight. we actually almost landed in the ditch as well as almost hitting a truck. this is a major safety defect. our jeep commander is brand new and only has 700 or so miles on it. we had purchased it less than 3 months ago. so, our vehicle has been out of commission since dec. 2nd, 2007. i did call our dealer from which we purchased it from, since they are located in wa and we live in ak. they are aware of the situation. i also called the jeep corporation and they are aware as well. i did call our local jeep dealer and scheduled an appt. their earliest appt is dec. 17th, 2007. this incident could have cost us our lives. *tr | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 12/02/2007 | 10 | 1 | 09/17/2007 |
| We were on our way out and on the road and the steering wheel did not want to move. it did not want to turn right or left. it would just go straight. we actually almost landed in the ditch as well as almost hitting a truck. this is a major safety defect. our jeep commander is brand new and only has 700 or so miles on it. we had purchased it less than 3 months ago. so, our vehicle has been out of commission since dec. 2nd, 2007. i did call our dealer from which we purchased it from, since they are located in wa and we live in ak. they are aware of the situation. i also called the jeep corporation and they are aware as well. i did call our local jeep dealer and scheduled an appt. their earliest appt is dec. 17th, 2007. this incident could have cost us our lives. *tr | |||