Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE - BODY | |||
| 10/30/2012 | 34055 | 1 | |
| The exhaust hanger allowed the exhaust to shift up into the bumper causing the rear bumper to melt/burn. my family's lives were put in danger and my bumper was ruined because of this engineering defect. [xxx], ceo of town & country dealerships in oregon sent an email to warn his customers of this problem stating the following: dear patriot and compass owners, .... something of concern that we feel we should share with you. the issue has to deal with the exhaust pipe on (non limited) models. in particular those models that do not have chrome tip extension on the end of the exhaust pipe. we have noticed on certain vehicles, that if by chance you should run over an object, or if something hits the pipe or muffler, it can cause the pipe to shift upward. it potentially may lock and position itself approximately 2 inches higher than it normally should. this may cause the exhaust to hit the back of the plastic bumper cover and cause it to get extremely hot. it may cause the bumper to potentially melt and burn. there have only been a handful of cases nationwide; i believe less than 3 from what i have been told ... please note that the manufacturer has not come up with an official fix... [xxx] at this time chrysler refuses to issue a recall or warn consumers, clearly placing those jeep owners lives in danger. chrysler will not take action to fix the fire hazard vehicles they are selling unless the government makes them. videos are available on youtube by searching jeep compass bumper melting and jeep patriot bumper melting. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 10/30/2012 | 34055 | ||
| The exhaust hanger allowed the exhaust to shift up into the bumper causing the rear bumper to melt/burn. my family's lives were put in danger and my bumper was ruined because of this engineering defect. ralph martinez, ceo of town & country dealerships in oregon sent an email to warn his customers of this problem stating the following: dear patriot and compass owners, .... something of concern that we feel we should share with you. the issue has to deal with the exhaust pipe on (non limited) models. in particular those models that do not have chrome tip extension on the end of the exhaust pipe. we have noticed on certain vehicles, that if by chance you should run over an object, or if something hits the pipe or muffler, it can cause the pipe to shift upward. it potentially may lock and position itself approximately 2 inches higher than it normally should. this may cause the exhaust to hit the back of the plastic bumper cover and cause it to get extremely hot. it may cause the bumper to potentially melt and burn. there have only been a handful of cases nationwide; i believe less than 3 from what i ha | |||
| 09/15/2012 | 10400 | 1 | |
| As i was putting items in the rear of my compass the rear hatch fell on my back. i saw it start to come down and caught it with my arm and tried to lift it off of me, but it would not stay in the upright position. the dealership has ordered and received the parts on september 21st, however jeep is waiting for more information to replace the hatch struts, as i have been having problems since january with the rear hatch rubbing the paint off of the bumper as well. if i would not of seen this come down on top of me and was able to catch it before it hit my back, it could of seriously injured me. or if a small child would of been lifting it, and it fell on them, it would of crushed them as the rear hatch is very heavy with bad struts. there is no reason these struts should of failed as the car is only 15 months old and 10400 miles. *tr | |||
| 09/15/2012 | 10400 | ||
| As i was putting items in the rear of my compass the rear hatch fell on my back. i saw it start to come down and caught it with my arm and tried to lift it off of me, but it would not stay in the upright possition. the dealership has ordered and received the parts on september 21st, however jeep is waiting for more information to replace the hatch struts, as i have been having problems since january with the rear hatch rubbing the paint off of the bumper as well. if i would not of seen this come down on top of me and was able to catch it before it hit my back, it could of seriously injured me. or if a small child would of been lifting it, and it fell on them, it would of crushed them as the rear hatch is very heavy with bad struts. there is no reason these struts should of failed as the car is only 15 months old and 10400 miles. | |||