Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 10/30/2012 | 34055 | ||
| The exhaust hanger allowed the exhaust to shift up into the bumper causing the rear bumper to melt/burn. my family's lives were put in danger and my bumper was ruined because of this engineering defect. ralph martinez, ceo of town & country dealerships in oregon sent an email to warn his customers of this problem stating the following: dear patriot and compass owners, .... something of concern that we feel we should share with you. the issue has to deal with the exhaust pipe on (non limited) models. in particular those models that do not have chrome tip extension on the end of the exhaust pipe. we have noticed on certain vehicles, that if by chance you should run over an object, or if something hits the pipe or muffler, it can cause the pipe to shift upward. it potentially may lock and position itself approximately 2 inches higher than it normally should. this may cause the exhaust to hit the back of the plastic bumper cover and cause it to get extremely hot. it may cause the bumper to potentially melt and burn. there have only been a handful of cases nationwide; i believe less than 3 from what i ha | |||
| 03/01/2012 | 4000 | ||
| We purchased our 2011 jeep compass in december of 2011. approximately 3 months later my wife experienced an engine stall in the middle of making a left-hand turn going approx. 20 mph. there was no warning light or indication that the engine was no longer running. the power steering locked up and became very difficult to maintain control of the vehicle since happened in the middle of a turn into on-coming traffic. within a month later it happened to me and again while making a slow left-handed turn. my wife notified the dealership where we purchased the jeep and they said to bring it in next time it happened. it happened a 3rd time with my wife in june 2012 -again while making a left-handed turn. we then took the vehicle to the dealership for scheduled maintenance and to investigate the problem. they kept it for a week and said the computer diagnostics reported no issues. they said until it happened with them they couldn't isolate the problem. today, july 18th, 2012 it has happened again with my wife for the 4th time making a left-handed turn again. this is an extreme safety hazard and upon researching other customer complaints, it is quite common. in fact, i am finding that 25-50% of the customer complaints about the 2011 jeep compass are related to this engine stall out while driving. we have returned the vehicle to the dealership as we were instructed and i left them copies of the research i did and customer complaints so they have no reason to say it is isolated to just my vehicle because there is a definite trend that warrants a safety recall in my opinion. at this time it is in the hands of chrysler to bring this to a resolution. the vehicle only has about 8000 miles and lots of warranty left so i am hoping to see chrysler stand behind their reputation and do the right thing. | |||
| 07/31/2011 | 2195 | ||
| I shut the hatch on my 2011 jeep compass that was sitting in my driveway and the back window shattered. i took it up to the dealership where i got it, they took pictures and submitted them to chrysler and they refused to replace and repair the window because they said there is no positive way to determine if it was a manufacture defect..... | |||
| 07/02/2011 | 1867 | ||
| I have a 2011 jeep compass,brought it in may,less than (1) month it has cut off on me.the first time i make a right turn and truck cut off,second time im at red light it cut off,third time i stop at red light ,change to green got read to take off truck had cut off.it been in shop ,dealer couldnt find anytime wrong ,second time they said it is code in key.now it cut off again .im scare for my safety there no warning ,you never know when it going to cut off.please help there is something wrong with this jeep | |||