Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 02/15/2012 | 35725 | ||
| Tl- the contact owns a 2007 jeep compass 4x4. the contact stated that while having an oil change performed at the dealer, it was confirmed that both lower control arms needed to be replaced. the manufacturer was made aware of the failure. the vehicle was repaired. the failure mileage was 35,725 and the current mileage was 155,000. kmj | |||
| 02/15/2012 | 35725 | ||
| Tl- the contact owns a 2007 jeep compass. the contact stated while receiving an oil change the dealer. the confirmed both lower control arms needed to be replaced. the manufacturer was made aware of the failure. the vehicle was repaired. the failure mileage was 35,725 and the current mileage was 155,000. rds | |||
| 06/20/2012 | 25777 | ||
| Purchased jeep compass new, nov. 2007, it's driven 99% of the time by wife to/from work at hosp. driven less than 6,000 miles per year. wife stated hearing a creaking/ squeeking noise from front of car. i took the compass to the dealer to have it checked out, they stated it was the front left lower ball joint. they replaced the left lower control arm/ball joint assembly and a front end alignment. i feel there is a defect with this part failing after only 25,000 miles ( maybe whole front suspension). this vehicle is well taken care of, the jeep dealer does all oil changes, tire rotation, filters on schedule. this jeep is kept in a garage at home 100% of the time and garaged at work except for the last 2 years. jeep has never been off road. purchased 4x4 so wife could safely drive to work in snow as she works at a hospital and needs to be there during all types of weather. i know how this jeep is cared for and to have this type of major part failure is unacceptable, with an undue cost of over $ 500.00 not to mention the safety issues involved. not a happy person with this jeep compass with only 25,777 miles on it. | |||
| 04/25/2012 | 89000 | ||
| Today was told my 2007 compass needs ball joint/tie rod/struts this is the third ball joint put on first failure 42,000 miles, second at 63,000 third now.....was told built wrong and spent over 3000.00 repairing. never again for a jeep and no class action yet???? | |||
| 02/27/2012 | |||
| Tl* the contact owns a 2007 jeep compass 4x4. the contact stated that the vehicle would make exhibit a loud noise while driving various speeds. a local mechanic diagnosed that the ball joints were defective and the vehicle was repaired. the dealer and the manufacturer were notified of the failure, but denied any assistance with repairs to the vehicle. the failure mileage was unavailable and the current mileage was 7,000. | |||
| 02/27/2012 | |||
| Tl- the contact owns a 2007 jeep compass 4x4. the contact stated that the vehicle would make exhibit a loud noise while driving various speeds. a local mechanic diagnosed that the ball joints were defective and the vehicle was repaired. the dealer and the manufacturer were notified of the failure, but denied any assistance with repairs to the vehicle. the failure mileage was unavailable and the current mileage was 7,000. kmj | |||
| 02/27/2012 | |||
| Tl- the contact owns a 2007 jeep compass. the contact stated that the vehicle would make a loud noise while driving on the highway. a local mechanic diagnosed that the ball joints were defective. the vehicle was repaired. the dealer and manufacturer were notified, but denied any assistance with repair to the failure. the failure mileage was unavailable and the current mileage was 7,000. nw | |||
| 03/23/2012 | 81000 | ||
| Vehicle made screeching sound, coming from the driver's side front wheel while travelling at about 30mph. when vehicle was parked, owner noticed left front wheel to be turned out and standing at an angle. after raising the vehicle, owner noticed that a-frame crossbar had rusted through completely, rendering the front control arm bolt hanging away from the frame. both side's front tie rods and control arms had to be replaced at aproximately 35000 miles and 70000 miles. both side's link tow and link rear had to be replaced at under 70000 miles, as all bolts had rusted to the frame. new tires were purchased at approximately 35000 miles, again at 45000 miles and at 80000 miles. shocks for front were also replaced twice on both sides. | |||
| 11/01/2007 | |||
| I have a 2007 jeep compass 4x4. shortly after purchasing it i started to hear a thumping noise in my front end when turning. i also heard a creaking noise whenever going over any bumps or hitting any potholes. the noise was consistent for awhile and then went away. last year i had a tire blow out while driving. the left front tire blew out and upon looking at the tire- there was very obvious uneven tire wear. i looked at the right tire and it looked exactly like the left tire so we quickly had both front tires replaced with new ones. five months later my new front tires were bald on the inside. i had to purchase new tires again and we had an alignment check to look into the front end. i was told my left ball joint and right tie rod needed to be replaced. i had the left ball joint done. i was planning to have the tie rod done within a month but i was advised it needed to be done now. after having the ball joint done my steering immediately started to pull to the right violently. i had the tie rod done the next day. this alleviated the pulling on the steering wheel but now i can feel something else. the car is not handling right and it makes me very uneasy to drive it. after doing some research across the web the same problems i am having with my compass are being experienced by many, many, many people who bought these vehicles. i'm seeing that this is only the beginning of what is going to be a long list of repairs on this vehicle's front end. i'm really shocked that this problem has not been recalled. tie rods and ball joints are very dangerous. they are the components of your steering and when they malfunction someone is going to crash. if everyone who buys the same car has the same problem (and it is dangerous), why is something not being done? | |||
| 10/25/2011 | |||
| I bought a 2007 jeep compass 11 months ago from lithia chevrolet/dodge/jeep. it had 64,000 miles on it. in the 11 months that i have had the car the rack and pinion and steering pump have had to be replaced twice. at my expense. the ball joints have been replaced. my struts and brand new tires are destroyed. the whole bottom of the behicle feels like it is going to seperate from the frame. i started having these problems within 1 week of owning the vehicle. the dealership would not honor the warranty and would blow it off as me being silly. the check engine light has been on 3 times and rather than fixing the car they just reset the engine light. | |||
| 07/23/2010 | 65000 | ||
| Last summer, i had to have my front outer tie rod ends replaced at 65,000 miles. at that time i had new brake pads installed. a few months later, i started getting vibration in the steering wheel upon braking and i also was told i had uneven tire wear. i took it to the local chrysler/jeep dealer; they alligned it. they never told me that the steering vibration may be caused by bad ball joints. the steering problem didn't entirely go away after the allignment; it steadily got worse. i finally took it to an indpependent mechanic yesterday and they told me i need new ball joints and control arms in the front. i also need one new rotor and the other rotor turned. (this is after i had new brake pads installed about eight months ago and the rotors were fine at that time). i was quoted $663.56 for this work that included another allignment. i have had to replace 50,000 mile tires once at $600.00 and two more times on the front at about $350.00 each time. the vehicle has about 107,000 miles on it today. my complaints are 1). i drive with a two year old in the car frequently. this is a blatant safety risk that jeep is doing nothing about. there are multiple complaints and this should have been a safety recall. and 2)., the money that i've had to spend on this car-replacing front brake pads, new rotors, ball joints, control arms, tie rod ends and tires is ridiculous. i don't have much faith in the dealership since they didn't idenitify the ball joint problem when they should have. i may never buy another jeep product and i will certainly tell anyone that asks the experience that i have had with this car. | |||
| 06/28/2007 | 15 | ||
| 2007 jeep compass continuos (at least 6 times) water leaking from sun roof ...poor draining....unclogged drains lines(dealer) noisy thumping (some kind of road noise) many complaints was told tires are noisy....returned today (5/25/11) noise is more evident and has to be more serious than noisy tires. dealer has yet to correct these probles permanently | |||
| 01/06/2011 | 37820 | ||
| Tl-the contact owns a 2007 jeep compass 4x4. the vehicle was taken in for a routine maintenance while inspecting the vehicle the mechanic notice the right and left side lower ball joints were extremely loose and coming out of the socket. the dealer was contacted who informed him the failure was not covered under warranty and there are no recalls. the manufacturer was contacted and offered no assistance. the vehicle was repaired by the local mechanic. the failure mileage was 37,820...mw | |||
| 01/04/2007 | 55000 | 1 | |
| I have a 2007 jeep compass with 55,000 miles, the lower ball joints and tie rod ends have to be replaced. in my opinion and the repair shops opinion this is extremely premature for replacement of these parts. the cost of replacement of these parts are not cheap either. i know i am not the only one with this same problems with this vehicle or the sister vehicle to this, the jeep patriot. i have read numerous other complaints on various websites about this same problem with jeep customers with less miles than mine. what really frustrates me the most is that chrysler will not even acknowledge the problem. and keep charging $800.00 to repair this part that will happen again and again! this is a very dangerous problem. my vehicle was at the point where the ball joints and tie rod ends are about ready to break. thanks for your time. *tr | |||
| SUSPENSION - FRONT | |||
| 08/11/2011 | 67000 | ||
| Front lower control arms and tie rods have gone bad with only 67000 miles and less then 5yrs old | |||
| 06/30/2011 | 60000 | ||
| I was just had my tires replaced at 60,000 miles and was told that both lower ball joints were bad . this is a very low milage for this to occur.. i was quoted over $900 usd to replace both lower control arms (with new ball joints) plus alignment. | |||
| 04/19/2011 | |||
| 2007 jeep compass 4x4 with approx. 48,0000 miles has undergone it's 4th replacement of the front lower ball joint/arm. the replacement is not under warranty with jeep nor recalled at this time. every year at time of inspection, the jeep compass fails inspection due to bad lower ball joint. replacement costs the owner approx. $500 annually. jeep has not done anything to correct this defect at the time. the defect in the ball joint also causes owner to pay out of pocket for alignment and replacement of tires since defective ball joint causes tires to wear unevenly. | |||
| 04/11/2011 | 52300 | ||
| 2007 jeep compass with approximately 52,300 miles needed left and right ball joints and right outer tie rod replaced at a cost of $510. given the fairly low mileage and the fact that this auto is driven only on paved city and highway roads these repairs should not be necessary. others have reported on the web similar repairs with ball joints/tie rods for this jeep model -- jeep should have a recall on this model for this defect | |||
| 04/19/2011 | |||
| 2007 jeep compass 4x4 with approx. 48,0000 miles has undergone it's 4th replacement of the front lower ball joint/arm. the replacement is not under warranty with jeep nor recalled at this time. every year at time of inspection, the jeep compass fails inspection due to bad lower ball joint. replacement costs the owner approx. $500 annually. jeep has not done anything to correct this defect at the time. the defect in the ball joint also causes owner to pay out of pocket for alignment and replacement of tires since defective ball joint causes tires to wear unevenly. | |||
| 04/11/2011 | 52300 | ||
| 2007 jeep compass with approximately 52,300 miles needed left and right ball joints and right outer tie rod replaced at a cost of $510. given the fairly low mileage and the fact that this auto is driven only on paved city and highway roads these repairs should not be necessary. others have reported on the web similar repairs with ball joints/tie rods for this jeep model -- jeep should have a recall on this model for this defect | |||
| 02/18/2011 | 49000 | ||
| I was told yesterday that my 2007 jeep compass front suspension ball joints need to be replaced. i have 49,000 miles on the vehicle. this defect could result in wheel failure. no failure has occurred yet. | |||
| 02/03/2010 | 26000 | ||
| Tl- the contact owns a 2007 jeep compass. the contact stated the coupling arms, bushings and bearings started to fail at 35,000 mile. the contact was hearing a clunking noise coming from the front of the vehicle and when they took it to the dealer to be inspected they were told the components had failed. the failure mileage was 26,000 and the current mileage was 35,000.rl | |||
| 02/14/2011 | 53654 | ||
| 2007 jeep compass lower ball joint failure at 53,654 miles. completely unacceptable. took my jeep in for routine maintainance and found my drivers lower ball joint very close to seperating.not only that but the vertical lower control arm bushing was seperated from the arm !! only reason there was not damage to my vehicle or my life was i had my compass serviced early for the 60k service. | |||
| 02/03/2010 | 26000 | ||
| Tl- the contact owns a 2007 jeep compass. the contact stated the coupling arms, bushings and bearings started to fail at 35,000 mile. the contact was hearing a clunking noise coming from the front of the vehicle and when they took it to the dealer to be inspected they were told the components had failed. the failure mileage was 26,000 and the current mileage was 35,000.rl | |||
| 02/14/2011 | 53654 | ||
| 2007 jeep compass lower ball joint failure at 53,654 miles. completely unacceptable. took my jeep in for routine maintainance and found my drivers lower ball joint very close to seperating.not only that but the vertical lower control arm bushing was seperated from the arm !! only reason there was not damage to my vehicle or my life was i had my compass serviced early for the 60k service. | |||
| 11/15/2010 | 52000 | ||
| Tl-the contact owns a 2007 jeep compass 4x4. while driving approximately 40 mph she stated the vehicle started pulling to the right. she stated she slowed the vehicle down to have more control of the vehicle. the vehicle was taken to the dealer for the failure. the dealer advised her that the front lower ball joints were defective on the left and right side. the failure had been on going for the last 2 to 3 months. the vehicle had not been repaired. the failure mileage was 52,000 and the current mileage was 53,000. vwb | |||
| 03/06/2008 | 31693 | ||
| Tl-the contact owns a 2007 jeep compass 4x4. the contact was driving approximately 55 mph, the vehicle began to pull into the right direction and wander out of the lane causing difficulty to steer. the vehicle was taken to an authorized dealer on two different times with the replacement of the the front stabilizer sway bar, and the rack and pinion. also, the tie rod was replaced twice. the failure continued to occur; the vehicle was taken back to the dealer where they informed that the same parts which were previously replaced had failed again for the third time. the technician stated that the failures were common issues with this model year vehicle. the vehicle was not repaired. the failure mileage was approximately 31,693. js | |||
| 01/13/2011 | 39422 | ||
| Tl- the contact owns a 2007 jeep compass. the contact took the vehicle in for a routine checkup and was told that both lower control arms on the front of the vehicle needed to be replaced. the contact has a 100000 mile bumper to bumper warranty, but was told the lower control arm is only for 20000 miles. the contact feels this is a safety issue, because the wheels are bent inward. the vin was unknown. the failure mileage and current mileages was 39422.rl | |||
| 12/31/2010 | 40000 | ||
| 2007 jeep compass= went to get oil change and was told lower ball joints were shot and unsafe to drive. how long before you make jeep recall this junk? do people have to die first? | |||
| 11/19/2010 | 48200 | ||
| Thumping in front tires took to halls tires and they told me both front lower balljoints were completely worn out. 2007 jeep compass 4*4, $1000.00 to replace with only 48.000 miles on them. will keep old parts. | |||
| 08/05/2010 | 60000 | ||
| I recently had my 2007 jeep compass in to dealer to check out why vehicle was handling improperly . found out i needed $3000 of front and rear suspension prts including control arms front and back wheel bearings x 4 ,ball joints the whole bit in researching this i find i am one of possibly thousands with the same problems on the same year jeep compass. i have been loyal to chrysler even after owning a neon with many problems but this is definately the last chrysler dodge or jeep product i will ever purchase. this vehicle is simply a lemon and should be recalled | |||
| 11/19/2010 | 48200 | ||
| Thumping in front tires took to halls tires and they told me both front lower balljoints were completely worn out. 2007 jeep compass 4*4, $1000.00 to replace with only 48.000 miles on them. will keep old parts. | |||
| 08/05/2010 | 60000 | ||
| I recently had my 2007 jeep compass in to dealer to check out why vehicle was handling improperly . found out i needed $3000 of front and rear suspension prts including control arms front and back wheel bearings x 4 ,ball joints the whole bit in researching this i find i am one of possibly thousands with the same problems on the same year jeep compass. i have been loyal to chrysler even after owning a neon with many problems but this is definately the last chrysler dodge or jeep product i will ever purchase. this vehicle is simply a lemon and should be recalled | |||
| 11/19/2010 | 48200 | ||
| Thumping in front tires took to halls tires and they told me both front lower balljoints were completely worn out. 2007 jeep compass 4*4, $1000.00 to replace with only 48.000 miles on them. will keep old parts. | |||
| 08/05/2010 | 60000 | ||
| I recently had my 2007 jeep compass in to dealer to check out why vehicle was handling improperly . found out i needed $3000 of front and rear suspension prts including control arms front and back wheel bearings x 4 ,ball joints the whole bit in researching this i find i am one of possibly thousands with the same problems on the same year jeep compass. i have been loyal to chrysler even after owning a neon with many problems but this is definately the last chrysler dodge or jeep product i will ever purchase. this vehicle is simply a lemon and should be recalled | |||
| 11/01/2010 | 49000 | ||
| 2007 jeep compass needed tie rod ends replaced at annual inspection at 49000 miles and ball joints need replaced at 70000 miles! jeep will not cover them and they are the only ones who make the ball joints how convenient. mechanic says they are only lasting an average of40-70k miles and to get rid of the vehicle. tie rod ends have 25000 miles on them and he said will need replaced in about a year again! | |||
| 06/24/2010 | 37000 | ||
| 2007 jeep compass rallye edition with 37,000 miles. there was a metalic creaking / clunk from the front of the vevicle, and had it inspected by a local mechanic . both lower ball joints were found to be bad with exessive play...ball joints were replaced w/ new. engine oil pump also failed @ approx 15,000 miles and caused engine failure was replaced under warantee after a month of waiting.. | |||
| 08/22/2010 | 38200 | ||
| 2007 jeep compass with 38,200 miles on it. heard clunking noise in front passenger side wheel area. took to dealer and was told tie rods were blown out and vehicle unsafe to drive. so far jeep has not responded to a recall inquiry yet. i only do light driving to work, approx 4 miles a day, never have taken it off roading. $615 repair costs. | |||
| 06/07/2010 | 42000 | ||
| Front end would shake when coasting at 40 mph. took the car in to the dealers with 44,179miles and they told me i needed to replace frt lower control arms left outer tie and rt inner tie rod cause they were all worn out. so they replaced them all. all new parts and $1034.00 | |||
| 05/27/2010 | 29000 | ||
| 2007 jeep compass issues with brakes pads, rotor suspension ,tie rods,balljoint, struts, swaybar, swingbar full front suuspension and front brakes and rotors.in 1/20/10 i brought me jeep compass in because of noise found out that i need struts front brakes and rotors outer tie rods a wheel alingment it cause me over a thousnd dollars now 4 months later i have more issues with the car so i bring it back now they said that i need balljoint swaybar swing bar and berrings and the rear brakes and rotors etc this is going to cost me 1300 now that i think about it i never had a car that had so many prblems my car has only 29000 miles its 3 years old why does it need this much work even the mechanic says this car has alot of issues whit the front end and sterring and suspension and i owned other cars that are old and have not any issues with the car except the replacing brake pads and oil changes there has to be an issue that i think should be looked at why these parts are failing so soon thankyou | |||
| 09/22/2009 | 1 | ||
| I have a 2007 jeep compass 4x4. started out with banging noises coming from the front. i have replaced both struts (38000 miles). noise was still there, found out that i needed a right front tie rod and lower control arm (45000 miles) replaced. a few months later i am now hearing squeaking noises and rattling. just found out that i now have to have the left lower control arm replaced. like all the other complaints that i have seen, the problems that i am having are the exact same. this is not right!! the car is under 50,000 miles (all highway) and should not be having these kinds of issues. i have never run into this with any other type of vehicle that i have owned. i think this needs to be investigated before something awful happens. my mechanic tells me that he sees alot of this with the compass and patriot models. jeep used cheaper parts to make the vehicle affordable. great, except the consumer will not buy another jeep product after this. i know that i won't. they need to own up to this and help it's customers with the repair issues. there are too many of them and they are all identical. please investigate this issue. severe safety issues going on here. i don't know how people can do business like this. thank you. *tr | |||
| 02/28/2010 | 1 | ||
| I went to get a state inspection for my 2007 jeep compass 4x4, it has 48,000 miles on it and i was told that both lower ball joints were worn out, upon futher investigation it was found that there was little or no grease in the ball joints. after searching for replacement ball joints i found my only option at the time was to buy two used control arms from a junk yard, the ball joints on these control arms were also void of grease.. after talking with other owners of jeep compass 4x4 i have found that all 5 of the other owners of these vehicles in this area have also had to replace ball joints, all of them were also under 5,0000 miles. this is unaceptable, ball joints should last a lot longer than this and would if they had adequate grease and grease fitting where grease could be added to the ball joints. just so we are clear, the boots covering the ball joints where the grease should be were in perfect conditionso this was not a problem with somethings be torn of misused. *tr | |||
| 02/26/2010 | 1 | ||
| I took my car to my mechanic to have the front end checked because of clunking noises on the driver's side. the mechanic found the front left lower ball joint/control arm in need of replacement. i've already replaced both outer tie rod arms (at 75,000 mi). the mechanic told me that both problems are a common occurrence on all jeep models. the repair will cost $509.00 . as this is a major safety issue, i would request that nhtsa please investigate the suspension problems on jeep compasses. *tr | |||
| 02/25/2010 | 61000 | 1 | |
| My wife's 2007 jeep compass 4x4 ltd was taken to our local jeep dealership in edgewood, md for a routine oil change. a mechanic on duty notified us that in addition to the oil change, we would need to have the front drivers side ball joint (lower) replaced because it was loose. the mechanic described the problem as something serious that needed to be taken care of immediately since the wheel could fall off in extreme conditions. less extreme conditions were described to us as leading to a possible loss of steering control. the mechanic also mentioned to us that this was a common occurrence with the jeep compasses he has worked on. we took immediate action to fix the car to keep it drivable by having the dealership replace the ball joint the following day - safety was our primary concern. we took steps to contact chrysler's corporate headquarters to see if this would be something they would consider replacing since our car was beyond warranty (61,000 miles) - they dismissed our claim and would not reimburse us for the work done or the replacement parts. having done some research, it seems most jeep models from 2007 through 2009 have been experiencing ball joint problems leading to recalls - the compass is not yet on the recall list. a ball joint failing after 2 years of owning the car and all highway miles (no off-roading, no city driving, no bumpy roads, etc.) just seems very absurd to us. this seems to me like it?s more of an issue with defective parts placed in the compass than an issue of wear and tear. the consequences of a failure such as this while my pregnant wife was driving the car could have been disastrous. if the mechanic on duty is seeing this part failure in more than one compass, it could mean a bigger problem exists, presenting a danger to many compass owners. please look into this! *tr | |||
| 02/22/2010 | 51551 | 1 | |
| My jeep compass 2007 went in to have the two front tires repaired. the repair man found that my lower ball joints and left outer tie rod were trash. the left side had fallen apart. i called jeep to speak to them in regards to this after checking it out online to find that many jeep compass owners have had the same problem. obviously the equipment they are using or the people who are putting them together are not either faulty or not well done. this is a wide spread problem. jeep did offer to pay for the repair in the event that it truly was a defect. the problem is my jeep is not a chrysler dealer and where it's at and the condition it is in, it would cost me nearly $500 plus to get to one. with that jeep would not help me. i am stuck paying for the repair of a vehicle that has faulty parts and workmanship. this is not a single event... and i ask that you force jeep chrysler to recall this vehicle for this defect. i will be getting my car repaired right where it's at, but i will be pursuing jeep legally through the attorney generals office, better business bureau ect until this matter is resolved. *tr | |||
| SUSPENSION - REAR | |||
| 11/22/2010 | 112000 | ||
| Rear trailing arm bushings are worn and need replacing. vehicle had been at dealers for fluids change and inspection. then went to replace rear tires which i thought had delaminated but found uneven tire tread wear on the inside. tire dealer found upper bushings worn beyond tolerances. | |||
| 08/05/2010 | 60000 | ||
| I recently had my 2007 jeep compass in to dealer to check out why vehicle was handling improperly . found out i needed $3000 of front and rear suspension prts including control arms front and back wheel bearings x 4 ,ball joints the whole bit in researching this i find i am one of possibly thousands with the same problems on the same year jeep compass. i have been loyal to chrysler even after owning a neon with many problems but this is definately the last chrysler dodge or jeep product i will ever purchase. this vehicle is simply a lemon and should be recalled | |||