Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 02/14/2013 | 23973 | ||
| The vehicle was bought brand new in 2010. went to the dealership to get one of the tires replaced. the automotive mechanics found multiple problems in the control arm and the ball joint of the wheel. the mechanic told me that the problem is very common to jeep compass. i just want to file a complaint because the problem is not suppose to occur unless the vehicle is driven all the time or always driven to very far destinations. in this case, it is not. i understand that this type of problem might be cause by something else, like bumps on the road, or a heavy object hit on the road. i do not recall any incidents with my jeep compass that could cause this problem. the vehicle was brand new and not suppose to have that kind of problem that could potentially harm my family and myself. | |||
| 12/05/2011 | 99512 | ||
| Left front tie rod failed while turning out of a driveway | |||
| 07/07/2008 | 100 | ||
| I bought my compass new in june, 2008. i complained about a cracking noise coming from the right front end the 2nd day i had the car. i brought it back to the dealer & they replaced the r/f axle. it still made the same cracking noise. i took it back & the dealer said the bolts on the control arm weren't tightened properly. still the same noise, so i went on line looking for any tsbs. i read about front end problems with 2007 dodge calibers & 2007 jeep compasses & patriots particularly with the ball joints.turns out that undersized bolts were installed in the control arms. by now i felt that the car was not safe to drive & when i took it back to the dealer & the service tech said let's take a test drive, i refused & told him to drive it himself, as i wasn't going to get back behind the wheel until they solved the problem (reminding them of the lemon law, as this was the 3rd time i was there for the same problem). while the dealer insisted that my car was not one of the cars listed in the tsb, they did replace the control arm bolts with new ones & replaced the stabilizer links. in feb. of 2009 my dad purchased a 2008 compass & it had the same noise. i took it to the dealer & they replaced the control arm bolts. since then there have been no problems or noises, although my jeep only has 17k miles. do your homework & check out tsbs. you just might solve your own problem | |||
| 08/11/2008 | 32000 | ||
| My 2008 jeep compass, with approximately 32,000 miles, required the lower ball joints to both be replaced or risk a serious potential safety hazard. these parts should have lasted at least twice as long as they actually did and the technician at the jeep dealership i spoke with said this is a reoccuring problem on this model of jeep with this specific part. we took the vehicle in to have it inspected because it was riding rough. if we had not taken this vehicle to the dealership for inspection at the time we did then there was a strong possibility that the parts failure (lower ball joints) could have caused a catastropic failure of the front end resulting in the wheel and tire separating from the vehilce. this is a definite safety concern for any family who owns this model of jeep. we have written a letter directly to chysler customer care describing the problem and telling them of our dissatisfaction with the part both needing replaced well before this part should normally be due for inspection. we feel this is a serious safety concern and should be considered for a parts recall by chrysler. we solely wish to forward on our safety concern to your organization for further review. we suspect that this issue might be a trend and we want to make sure our concern is voiced; mainly in order to prevent a future incident in which a family is driving down the road and their wheel separates from the vehicle causing a serious collision or possibly a death. thank you for your consideration. | |||
| 05/01/2011 | 53000 | ||
| Tl*the contact owns a 2008 jeep compass. when attempting to start the vehicle it stalled and a red symbol would illuminate on the instrument panel. a red light bulb also illuminated on the left hand corner of the instrument panel. in addition, when the vehicle was in motion, he would experience a loss of power steering. the contact was unable to restart the vehicle. the vehicle was towed to the dealer where they performed a diagnostic test which concluded that the control module needed to be reprogrammed. he performed the repairs on the vehicle; however, approximately two days later, the failure recurred. the vehicle was taken to a second dealer who awaited inspection. the manufacturer was aware of the issue and filed a complaint on the contacts behalf. the current and failure mileage was 53,000. | |||
| 05/01/2011 | 53000 | ||
| Tl- the contact owns a 2008 jeep compass. when attempting to start the vehicle the vehicle would stall and a red dot symbol would illuminate on the instrument panel. also on the left hand corner of the instrument panel a red light bulb illuminated. in addition, when the vehicle was in motion, he would experience lose of power steering. the vehicle was unable to be restarted. the vehicle was towed to the dealer where they performed a diagnostic test which concluded that the control module needed to be reprogrammed and performed the repairs. approximately two days later, the failure occurred again. the vehicle was taken to a second dealer and was awaiting inspection. the manufacturer was aware of the issue and took a complaint on the contacts behalf. the current and failure mileage was 53,000. bw | |||