Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 02/14/2013 | 23973 | ||
| The vehicle was bought brand new in 2010. went to the dealership to get one of the tires replaced. the automotive mechanics found multiple problems in the control arm and the ball joint of the wheel. the mechanic told me that the problem is very common to jeep compass. i just want to file a complaint because the problem is not suppose to occur unless the vehicle is driven all the time or always driven to very far destinations. in this case, it is not. i understand that this type of problem might be cause by something else, like bumps on the road, or a heavy object hit on the road. i do not recall any incidents with my jeep compass that could cause this problem. the vehicle was brand new and not suppose to have that kind of problem that could potentially harm my family and myself. | |||
| 07/09/2012 | 65000 | ||
| Tl* the contact owns a 2008 jeep compass. the contact stated that the vehicle was taken to an independent mechanic for a routine oil change when she was informed that the upper control arm needed to be replaced. the vehicle was not repaired. the manufacturer was notified and stated that warranty would cover the repair costs. the failure mileage was 65,000 and the current mileage was 66,000. | |||
| 07/07/2012 | 53850 | ||
| Tl* the contact owns a 2008 jeep compass 4x4. the contact stated that the vehicle was taken for routine service when the mechanic advised that he needed to replace the front suspension. the vehicle was not repaired.the manufacturer was not contacted. the failure and the current mileage was 53,850. the vin was not available. | |||
| 07/09/2012 | 65000 | ||
| Tl-the contact owns a 2008 jeep compass. the contact stated that the vehicle was taken to an independent mechanic for a routine oil change when she was informed that the upper control arm needed to be replaced. the vehicle was not repaired. the manufacturer was notified and stated that warranty would cover the repair costs. the failure mileage was 65,000 and the current mileage was 66,000. sm. | |||
| 07/07/2012 | 53850 | ||
| Tl- the contact owns a 2008 jeep compass 4x4. the contact stated that the vehicle was taken for routine service when the mechanic advised that he needed to replace the front suspension. the vehicle was not repaired.the manufacturer was not contacted. the failure and the current mileage was 53,850. the vin was not available. kmj | |||
| 07/09/2012 | 65000 | ||
| Tl-the contact owns a 2008 jeep compass. the contact stated that the vehicle was taken to an independent mechanic for a routine oil change when she was informed that the upper control arm needed to be replaced. the vehicle was not repaired. the manufacturer was notified and stated that warranty would cover the repair costs. the failure mileage was 65,000 and the current mileage was 66,000. sm. | |||
| 07/07/2012 | 53850 | ||
| Tl- the contact owns a 2008 jeep compass 4x4. the contact stated that the vehicle was taken for routine service when the mechanic advised that he needed to replace the front suspension. the vehicle was not repaired.the manufacturer was not contacted. the failure and the current mileage was 53,850. the vin was not available. kmj | |||
| 07/09/2012 | 65000 | ||
| Tl- the contact owns a 2008 jeep compass. the contact stated while taken her vehicle for a normal oil change. the mechanic informed her that the upper control arm needed to be replace. the vehicle was not repaired. the manufacturer was contacted and they stated the warranty would cover it. the failure mileage was 65,000 and the current mileage was 66,000.jp | |||
| 07/07/2012 | 53850 | ||
| Tl- the contact owns a 2008 jeep compass. the contact stated while taking her vehicle on a normal services check the mechanic stated that he needed to replace the front suspensions. the vehicle was not repaired.the manufacturer was not contacted. the failure and the current mileage was 53,850.jp | |||
| 12/01/2008 | 18970 | ||
| Tl* the contact owns a 2008 jeep compass 4x4. the contact stated that while having the vehicle serviced by an authorized dealer for routine maintenance, she was informed that the lower control arm on the driver's side needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 18,970. | |||
| 12/01/2008 | 18970 | ||
| Tl-the contact owns a 2008 jeep compass 4x4. the contact stated that while having the vehicle serviced by an authorized dealer for routine maintenance, she was informed that the lower control arm on the driver's side needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 18,970. kmj | |||
| 12/01/2008 | 18970 | ||
| Tl-the contact owns a 2008 jeep compass. the contact stated that while having the vehicle serviced by an authorized dealer for routine maintenance, she was informed that the lower control arm on the driver's side needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 18,970. sm. | |||
| 07/07/2008 | 100 | ||
| I bought my compass new in june, 2008. i complained about a cracking noise coming from the right front end the 2nd day i had the car. i brought it back to the dealer & they replaced the r/f axle. it still made the same cracking noise. i took it back & the dealer said the bolts on the control arm weren't tightened properly. still the same noise, so i went on line looking for any tsbs. i read about front end problems with 2007 dodge calibers & 2007 jeep compasses & patriots particularly with the ball joints.turns out that undersized bolts were installed in the control arms. by now i felt that the car was not safe to drive & when i took it back to the dealer & the service tech said let's take a test drive, i refused & told him to drive it himself, as i wasn't going to get back behind the wheel until they solved the problem (reminding them of the lemon law, as this was the 3rd time i was there for the same problem). while the dealer insisted that my car was not one of the cars listed in the tsb, they did replace the control arm bolts with new ones & replaced the stabilizer links. in feb. of 2009 my dad purchased a 2008 compass & it had the same noise. i took it to the dealer & they replaced the control arm bolts. since then there have been no problems or noises, although my jeep only has 17k miles. do your homework & check out tsbs. you just might solve your own problem | |||
| SUSPENSION - FRONT | |||
| 08/11/2008 | 32000 | ||
| My 2008 jeep compass, with approximately 32,000 miles, required the lower ball joints to both be replaced or risk a serious potential safety hazard. these parts should have lasted at least twice as long as they actually did and the technician at the jeep dealership i spoke with said this is a reoccuring problem on this model of jeep with this specific part. we took the vehicle in to have it inspected because it was riding rough. if we had not taken this vehicle to the dealership for inspection at the time we did then there was a strong possibility that the parts failure (lower ball joints) could have caused a catastropic failure of the front end resulting in the wheel and tire separating from the vehilce. this is a definite safety concern for any family who owns this model of jeep. we have written a letter directly to chysler customer care describing the problem and telling them of our dissatisfaction with the part both needing replaced well before this part should normally be due for inspection. we feel this is a serious safety concern and should be considered for a parts recall by chrysler. we solely wish to forward on our safety concern to your organization for further review. we suspect that this issue might be a trend and we want to make sure our concern is voiced; mainly in order to prevent a future incident in which a family is driving down the road and their wheel separates from the vehicle causing a serious collision or possibly a death. thank you for your consideration. | |||
| SUSPENSION - REAR | |||
| 02/22/2010 | 20000 | ||
| Tl* the contact owns a 2008 jeep compass sport 4x4. the contact stated that when attempting to decelerate in snowy weather, the brakes would not function properly and would exhibit an abnormal noise. the vehicle was taken to the dealer for inspection but the technician was unable to diagnose the failure. the failure recurred and the dealer advised that the rear lower ball joints, which were fractured and causing the tires to wear prematurely, would need replacing. the manufacturer was contacted and offered no assistance. the vehicle was not repaired. the failure mileage was approximately 20,000. | |||
| 02/22/2010 | 20000 | ||
| Tl-the contact owns a 2008 jeep compass sport. the contact stated that while trying to decelerate in snowy conditions the brakes would not function properly and make a noise. no warning lights have appeared on the instrumental panel. the vehicle was inspected by a dealer and are unable to diagnose the failure or reenact it. the vehicle was not repaired. she also stated that she would take the vehicle in for inspection and they noted that there was a loud noise coming from the rear of the vehicle. once diagnosed they informed her that the rear lower ball joints had fractured causing the tires to wear quickly. the vehicle has not been repaired for the rear lower ball joints. the manufacturer was contacted for this failure as well and offered no assitance. the failure mileage was approximately 20,000. tb | |||