Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 01/03/2013 | 27450 | 1 | |
| On june 13 2011 my compass with only 17085 miles on it, had cracked a front spring that had grinded a ring around my pass side tire. i was not aware of the problem, but i noticed some noise in the front end so i brought it to a dealer for service. i was told what had happened and how surprised the service dept. was with this incident. they told me they could not believe it. it took a while but after some complaints and disgust with the dealership, but more so with chrysler, everything did get covered buy the 2 parties. not to mention the fact that my vehicle was and still is under warranty. today is january 3 2013 and guess what? i now have to contact the dealer and probably chrysler again. my compass is still under warranty with only 27450 miles and now the driver side front spring is cracked and is beginning to do the exact same thing to my other tire again. i don't know what the dealer will say or do but i will contact them first thing in the morning, they are closed at this time. i was just wondering if this is a common problem or just a fluke? to me this seems like it should be a possible defect and put under a recall. if anyone of these tires would have been warn down enough and a tire would have blown out, there could have been a very serious and or deadly accident. *tr | |||
| 01/03/2013 | 27450 | ||
| On june 13 2011 my compass with only 17085 miles on it, had cracked a front spring that had grinded a ring around my pass side tire. i was not aware of the problem, but i noticed some noise in the front end so i brought it to a dealer for service. i was told what had happened and how surprised the service dept. was with this incident. they told me they could not believe it. it took a while but after some complaints and disgust with the dealership, but more so with chrysler, everything did get covered buy the 2 parties. not to mention the fact that my vehicle was and still is under warrenty. today is january 3 2013 and guess what? i now have to contact the dealer and probably chrysler again. my compass is still under warrenty with only 27450 miles and now the driver side front spring is cracked and is beginning to do the exact same thing to my other tire again. i don't know what the dealer will say or do but i will contact them first thing in the morning, they are closed at this time. i was just wondering if this is a common problem or just a fluke? to me this seems like it should be a possible defect and put under a recall. if anyone of these tires would have been warn down enough and a tire would have blown out, there could have been a very serious and or deadly accident. | |||
| 02/15/2007 | 23000 | 1 | |
| Entire suspension system is nothing but junk. replaced tie rod ends, inner and outer, ball joints, sway bar links, struts, hubs and axle. some of these parts more than once. the tire came dangerously close to falling off the vehicle with less than 24 hr notice that something was wrong. failed inspection last year for tie rod end that was replaced previous year. chrysler will not budge on taking responsibility for what my mechanic calls junk. does someone have to die before they react?? *tr | |||
| 02/15/2007 | 23000 | ||
| Entire suspension system is nothing but junk. replaced tie rod ends, inner and outer, ball joints, sway bar links, struts, hubs and axle. some of these parts more than once. the tire came dangerously close to falling off the vehicle with less than 24 hr notice that something was wrong. failed inspection last year for tie rod end that was replaced previous year. chrysler will not budge on taking responsibility for what my mechanic calls junk. does someone have to die before they react?? | |||
| 04/16/2012 | 80000 | 1 | |
| Just like a lot of other complaints, had to have tie rods and ball joints replaced. seem like a lot of the jeep compasses have this problem. can they not make them better. should be a recall. *tr | |||
| 04/16/2012 | 80000 | ||
| Just like a lot of other complaints, had to have tie rods and ball joints replaced. seem like a lot of the jeep compasses have this problem. can they not make them better. should be a recall. | |||
| 04/01/2011 | 33000 | ||
| Tl- the contact owns a 2007 jeep compass. while driving approximately 35 mph, the contact heard a loud squeaking sound coming from the rear of the vehicle. the vehicle was taken to the dealer for diagnostics. the technician stated the rear lower ball joints would have to be replaced. prior to the failure with the lower ball joints the contact stated the front drivers and passenger side tie rod had to be replaced. the contact did not experience a failure with the tie rod. the lower ball joints were not replaced. the vehicle was not repaired. the approximate failure mileage was 33,000. kmj | |||
| 04/01/2011 | 33000 | ||
| Tl- the contact owns a 2007 jeep compass. while driving at approximately 35 mph the contact heard a loud squeaking sound coming from the rear of the vehicle. the vehicle was taken to the dealer for diagnostic. the technician stated the rear lower ball joints would have to be replaced. prior to the failure with the lower ball joints the contact stated the front drivers and passenger side tie rod had to be replaced. the contact did not experience a failure with the tie rod. the lower ball joints were not replaced. the vehicle was not repaired. the approximate failure mileage was 33,000. ds | |||
| 03/01/2012 | |||
| Tl- the contact owns a 2007 jeep compass. the contact stated that the struts, ball joints and wheel hubs had to be replaced on the vehicle three times. the dealer stated that the parts were designed to wear. the contact stated that the transmission also failed. the dealer advised the contact that the cvt part was the cause of the failure and the entire transmission would need to be replaced. the vehicle was not repaired. the failure mileage was unknown, but the current mileage was 128,000. kmj | |||
| 03/01/2012 | |||
| Tl- the contact owns a 2007 jeep compass. the contact stated that the struts, ball joints and wheel hubs have had to be replaced on the vehicle three times. the dealer stated these parts are designed to wear out. the contact stated that the transmission failed on the vehicle as well. the dealer stated the cvt part had failed in the transmission and the entire transmission would need to be replaced. the failure mileage was unknown, but the current mileage was 128,000.rl | |||
| 12/27/2011 | 84000 | ||
| Tl-the contact owns a 2007 jeep compass. the contact stated that the vehicle was taken to a state inspection station, where the inspector determined that the vehicle was not safe to be driven. the vehicle was then taken to an independent mechanic for a diagnostic test. the mechanic stated that the front suspension, ball joints, steering and brakes would have to be replaced due to excessive wear. the vehicle was not repaired. the approximate failure mileage was 84,000. sm. | |||
| 12/27/2011 | 84000 | ||
| Tl- the contact owns a 2007 jeep compass. the vehicle was taken to a state inspection station where the inspector determined the vehicle was not safe for the road. the vehicle was taken to an independent mechanic for diagnostic. the mechanic stated the front suspension, ball joints, steering and brakes would have to be replaced due to excessive wear. the vehicle was not repaired. the approximate failure mileage was 84,000. ds | |||
| 12/28/2011 | 31824 | ||
| Tl-the contact owns a 2007 jeep compass. the contact stated that he could hear noises coming from under the vehicle while driving at various speeds over 35 mph. the vehicle was taken to an independent repair shop and the contact was informed that the tie rod assembly and all of the ball joints needed to be replaced. the tie rod assembly was replaced. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 31,824. kmj | |||
| 12/28/2011 | 31824 | ||
| Tl-the contact owns a 2007 jeep compass. the contact stated that he could hear noises coming from under the vehicle while driving at all speeds. the vehicle was taken to an independent repair shop and the contact was informed that the tie rod assembly and all of the ball joints needed to be replaced. the tie rod assembly was replaced. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 31,824. sm. | |||
| 12/02/2011 | 30000 | ||
| Tl* the contact owns a 2007 jeep compass. while having the tires replaced at a tire shop, the contact was informed by the technician that the front drivers side ball joint would had to be replaced due to abnormal wear. the vehicle was not repaired. the approximate failure mileage was 30,000. | |||
| 12/02/2011 | 30000 | ||
| Tl- the contact owns a 2007 jeep compass. while having the tires replaced at a tire shop, the contact was informed by the technician that the front drivers side ball joint would had to be replaced due to abnormal wear. the vehicle was not repaired. the approximate failure mileage was 30,000. rvk | |||
| 12/02/2011 | 30000 | ||
| Tl- the contact owns a 2007 jeep compass. while having the tires replaced at a tire shop the contact was informed by the technician that the front drivers side ball joint would have to be replaced due to abnormal wear. the vehicle was not repaired. the approximate failure mileage was 30,000. ds | |||
| 08/31/2011 | 42000 | ||
| Tl-the contact owns a 2007 jeep compass. the contact stated that during a state inspection, the private mechanic stated that both lower front control arms needed to be replaced. the manufacturer was notified. the vehicle was not repaired. the failure mileage was 42,000 and the current mileage was 43,000. sm. | |||
| 08/31/2011 | 42000 | ||
| Tl- the contact owns a 2007 jeep compass. the contact stated during the state inspection the private mechanic confirmed both lower front control arms needed to be replaced. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 42,000 and the current mileage was 43,000 . rds | |||
| 06/14/2011 | |||
| Took vehicle for yearly inspection where the car was purchased, new. they were at that time a chrysler jeep dealer. it didnt pass the inspection due to the poor condition of the ball joints - mileage at that time was only 14,258. it was suggested i contact chrysler to notify them. they advised me to take it to a local qualified dealership. it was taken for them to check the ball joints. after 2 weeks of not driving the car due to its dangerous condition, the ball joints and both lower control arms were replaced at a cost to me of $214.00. the treatment i received and the amount of time it took them to decide to do the job at the qualified dealer was inexcuseable. i feel chrysler should of taken care of the cost of the repair, since it was not due to anything i did but the quality of the parts installed originally. this complaint would of been submitted earlier but i was not aware of the nhtsa. | |||
| 07/07/2011 | 43000 | ||
| The bearings melted into the hub assembly and it wore out the brakes and ruin all four tires, now the lower control arms are going out. i have only 43000 miles on the car and the warranty has ran out at 36000 miles. this should not have happen with such low mileage. alignment will not stay because of the tires and the lower control arms. there has not been a recall but the hub, bearings are not able to geased. so these parts wear out sooner than normal. | |||
| 07/15/2010 | 36000 | ||
| Tl-the contact owns a 2007 jeep compass. the contact stated that while the vehicle was in reverse and turning the steering wheel, there was a clunking noise coming from the front drivers side. the vehicle was then taken to a automotive shop where they diagnosed it stating that the ball joints were lose and that they needed to be replaced. the dealer was contacted and they stated that there was no warranty and that they were to busy to look at the vehicle. there have been no repairs. the vehicles identification number is not available. the failure mileage was 36000 and the current mileage was 37000.cv | |||
| 04/13/2009 | 49500 | 1 | |
| I went in to get my oil changed and my tires rotated and was told my car is unsafe to drive and here is what they put on my invoice (verbatim) needs both lower control arms passenger side front has a really bad ball joint and left outer tie rod end is bad also price to replace both outer tie rod ends and both lower ball joints $1083 plus tax and that includes the alignment!!!!!!!!! vehicle is unsafe to drive with ball joint is this condition!!!!!!!!! (literally with all the exclamation marks.) i took the car somewhere else to get repaired (for half the cost) however i believe this is a part failure as i have less than 50k miles. *tr | |||
| SUSPENSION - FRONT | |||
| 08/25/2011 | 58000 | ||
| Tl-the contact owns a 2007 jeep compass. the contact stated that the vehicle would drift from lane to lane abnormally when driving 60 mph in rainy weather. the vehicle was taken to have the tires replaced when he was advised by the mechanic that the front lower ball joints would need replacing. the vehicle was not repaired. the failure mileage was 58,000. kmj | |||
| 08/25/2011 | 58000 | ||
| Tl-the contact owns a 2007 jeep compass. the contact stated while changing the tires the mechanic stated the vehicle needed new lower ball joints to the front driver and passenger suspension. the contact stated while driving in the rain the vehicle would drift from lane to lane. the contact was consider about the tires only to discover the lower balls joints were defective. the contact stated this is a known issue with this year make and model but the manufacturer has not issued a recall. the failure mileage was 58,000. jo | |||
| 05/09/2011 | 36000 | ||
| I got a flat tire on may of 2011, after taking it to a tireshop i was informed that i needed 2 lower control arms, and tire rods. there was also uneven wear on the front tires. | |||
| 06/04/2011 | 72850 | ||
| No crash or injury, however the incident invouled was that the tie rod on the left front side on my jeep compass 2007 wasloose and the wheel was ready to fall off the auto. the jeep 2007 had 72,900 miles oriiginal. i have not had any accidents or abusive driving with the vehicle which i purchased from the jeep dealer in milwaukee in february 2010 with 68,000 orig. miles amd in very good condition. | |||
| 01/24/2011 | 46000 | ||
| Tl- the contact owns a 2007 jeep compass. the contact noticed the front tires were worn down badly in the middle. the contact took the vehicle to the mechanic and was told that both front end balls joints needed to be replaced. the mechanic stated that this has been a re-occurring problem with this year model vehicle. the vin was unknown. the failure mileage and current mileages were 46000.rl | |||
| 11/07/2010 | |||
| Metallic noises emitted from jeep compass 2007 model front passenger's side. it would creak when turning and would frequently lose control of right side tires in adverse weather. have fixed ball joint twice now and seemingly wears down over and over. reviewing other complaints for this model, this appears to be the norm. a broken down ball joint and consequent cracked axis would mean a very dangerous situation: flipping off the road, losing control at higher speeds, etc. thus far we have avoided serious injury but at less than 30k miles this should not be a recurring issue. | |||
| 10/11/2010 | |||
| Passenger side lower front ball joint,(front was shaking while driving and had to be replaced) driver side front outer tie rod,(steering wheel was shaking while driving) both rear upper control arms. ( was not diagnosed until i was having wheel alignment done.) but rear tires were damaged from these parts being worn.. had to replace all these parts. only have rear upper control arms and tie rod. owners opinion is that factory wheels are to big for this vehicle and causing to much pressure on these parts. | |||
| 10/18/2010 | 41375 | ||
| I took my 2007 jeep compass 2x4 to have the drivers front tire repaired. the repair man found that the ball joints were bad and needed to be repaired.i checkied it out online to find that many jeep compass owners have had the same problem and only has 41375 original miles. this is a wide spread problem. my jeep was purchased from a dodge chrysler dealer. i ask that you force jeep chrysler to recall this vehicle for this defect. | |||
| 10/17/2010 | 36650 | ||
| Took my 2007 jeep compass in for an oil change and tire rotation and was told that the lower ball joint on the front passenger side was bad and that i should get it repaired as soon as possible; that it was very dangerous to leave it as is. i found this website and found that this seems to be a very common problem. my car has 36,600 miles on it. the warranty was up at the end of july. how convenient. i plan on calling the dodge chrysler dealership in the morning and seeing if they will be able to help me out without this costing me a fortune. seems to me like this is a parts problem and that a recall should be issued. | |||
| 09/25/2010 | 112000 | ||
| Tl-the contact owns a 2007 jeep compass. while the contact was driving approximately 70 mph, the vehicle began to pull into the left direction. the vehicle was taken to an authorized dealer where they informed that the front ball joints and front the wheel bearings would need to be replaced. also, the technician detected that additional repairs could possibly be required. the vehicle was in the process of being repaired. the failure mileage was approximately 112,000. the vin was unavailable. js | |||
| 08/17/2010 | 50000 | ||
| What do ya know....control arm and ball joints going out at 50000 miles....problem is your warranty wont cover and you can grease something now a days. so im out 500 bucks. one day womeone is going to crash because of this issue and then will see what chrysler does...horrible! just wrong i say! | |||
| 04/20/2010 | |||
| Started hearing a tire noise and clunking when turning or going over bump. took it to my service man. car unsafe to drive. dangerously bad lower ball joints. had to replace brakes due to this and tire has started to separate due to the looseness of the tire. i have the defective ball joints. my 2007 jeep compass has 41,000 miles on it and this should not have happened. multiple vehicles have had this problem yet no recall. there was a recall on this 2003 through 2006. obviously there is still a problem. this problem could be life threatening if the wheel comes off. i was lucky | |||
| 04/06/2010 | 42000 | ||
| Took 2007 jeep compass in for oil change. mechanic said that car was dangerous to drive as ball joints and control arms needed replaced and were so loose that they may cause accident. because of cost of repair, took car to jeep dealer for servicing to get a second opinion. they confirmed that the ball joints and control arms do need replaced and that they are dangerously loose. car is unsafe to drive. repair estimate is $935 although i'm trying to negotiate since this seems to be a defect with the car. | |||
| 03/19/2010 | 40161 | ||
| Ball joints | |||
| 10/29/2009 | 27274 | 1 | |
| Went in for new tires and the store reported to me that the lower ball joints were lose and it present a very serious safety issue. this was brought to my attention because the jeep compass had only 27,740 miles on it. *tr | |||
| 09/09/2008 | 50000 | 1 | |
| Excessive play in front end. tierods were replaced at 50,000 km they were severely worn. *tr | |||
| SUSPENSION - FRONT - CONTROL ARM | |||
| 03/07/2007 | 6762 | 1 | 11/07/2006 |
| Tl*the contact owns a 2007 jeep compass. while driving at any speed, the contact heard a rattling sound coming from the front end of the vehicle. the vehicle was taken to the dealer and they stated that the outer driver's side tie rod and control arm needed to be replaced. the failure still persists. the current mileage was 53,800 and failure mileage was 6,762. updated 09/11/09 *bf updated 09/15/09.*jb | |||
| SUSPENSION - REAR | |||
| 10/11/2010 | |||
| Passenger side lower front ball joint,(front was shaking while driving and had to be replaced) driver side front outer tie rod,(steering wheel was shaking while driving) both rear upper control arms. ( was not diagnosed until i was having wheel alignment done.) but rear tires were damaged from these parts being worn.. had to replace all these parts. only have rear upper control arms and tie rod. owners opinion is that factory wheels are to big for this vehicle and causing to much pressure on these parts. | |||