Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||||
| 084795 | 10/01/1995 | 46364 | The hood switch used to provide input for the hood ajar warning indicator in the vehicle information center and for the vehicle theft alarm has been deleted from production for 1996 vehicles built after august 29, 1995 (mdh 08-29-xx). do n | 04/25/1996 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | ||||||
| EA02029 | CHRYSLER GROUP LLC | 10/16/2002 | 02/10/2004 | HOOD LATCH FAILURE | ||
| Odi opened ea02-029 to determine whether a safety-related defect trend existed in the my 1997 jeep grand cherokee hood latch assemblies.during ea02-029, there was no specific failure mechanism identified that could differentiate the my 1997 vehicles from other vehicles containing this same hood latch assembly or could account for their higher complaint rate.as a result, odi expanded the scope of this investigation to include all grand cherokee vehicles equipped with the subject hood latch assemblies.in performing ea02-029, it was determined that some of the secondary hood latches in the subject vehicles may exhibit increased operating frictional resistance; however, since none of the primary hood latches showed any evidence of mechanical or operational deficiency and the complaint rate of hood fly-ups measured over an extended exposure time was low, a safety-related defect trend has not been identified at this time. | ||||||
| LATCHES/LOCKS/LINKAGES - HOOD - LATCH | ||||||
| EA02029 | CHRYSLER GROUP LLC | 10/16/2002 | 02/10/2004 | HOOD LATCH FAILURE | ||
| Odi opened ea02-029 to determine whether a safety-related defect trend existed in the my 1997 jeep grand cherokee hood latch assemblies.during ea02-029, there was no specific failure mechanism identified that could differentiate the my 1997 vehicles from other vehicles containing this same hood latch assembly or could account for their higher complaint rate.as a result, odi expanded the scope of this investigation to include all grand cherokee vehicles equipped with the subject hood latch assemblies.in performing ea02-029, it was determined that some of the secondary hood latches in the subject vehicles may exhibit increased operating frictional resistance; however, since none of the primary hood latches showed any evidence of mechanical or operational deficiency and the complaint rate of hood fly-ups measured over an extended exposure time was low, a safety-related defect trend has not been identified at this time. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 06/22/2007 | 155000 | 100 | 07/01/2004 |
| Problem... driving down the road or stopped at light or in the middle of a turn or on expressway... it would shut off without warning, sometime it would restart immediately, sometimes not!!!... extremely dangerous situations developed, which i was lucky!!! 1996 jeep grand cherokee, 4.0 , 6 cyl.... spent 6 months doing repairs/ replacement parts and many ,many dollars spent tracking down part after part. using diagnostics machine to determine faulty part... problem was the power control module ( pcm or ecu same part) was defective and either was misreading codes or giving out bad codes to parts (like to the crank shaft position sensor or the coil, or the 01 or 02 ox sensors or it goes on and on and on). not sure how it works but you get my drift. since signing up with cnet.com, have found many people across america with the same issue on jeep with different years (1994/2000) and models. to search... look up jeep stalls or jeep fixed and you will see other topics and forums around that topic and you will also see where the manufacture doesn't know how to address the problem either. another possible recall issue is the screws that hold the pcm might be too long and are grounding out the unit after paint wears off on firewall... important to read all articles and different forums!!! ... is a must lastly... instead of replacing pcm's, is it possible to have the pcm re flashed under recall??? i'm stretching, but maybe electrical power storms and rain is causing parts to defect??? lastly... jeep parts consists of module power units that work or don't work but the pcm reads the codes and adjusts the workable of the motor... another issue is that there are several issues that will shut down the motor besides the fore mentioned parts... ie... asd relay, the security system, door locks, steering column, the electronic key, the back windshield wiper... *tr | |||
| 10/18/2004 | 64000 | 08/20/1999 | |
| I have a 96 grand cherokee ltd 4x4 with 115k miles. since it turned 65k miles i have replaced the brake pads and drums 3 times. i have water leaks in the seat belt wells, the passenger side window, and the belts are wet when it rains. today, water is pooling in the floor of the driver's side. water pours from just above the accelerator. must be from a/c?the rear door hatch has jammed in lock position. the electronic mileage/ fuel readout (on ceiling module) fluctuates wildly and is inaccurate. the catalytic converter went out at 64,975 miles. now have a crack in the exhaust manifold, quoted $1200 by dealer to repair. i have gone through stock 3 radios, tuner problems. massive a/c problems in past. i paid a non dealer to repair it, the repairs held for 30 days and same problem started again. then had dealer repair and it was a recall item so was covered after i'd paid for 2 prev repair jobs at $1100 total. the power steering pump went out at 90k miles. replaced so many other parts, i'd have to refer to the service records for more details. this list is only from memory. total cost over 3 yrs....around $4000! oh, and the rear hatch/door paint is faded and dull, totally different from the rest of the car. all black metal painted parts paint is coming off. has been for couple of years. also the roof rattle really loud at over 50mph. the power outlet came apart still attached to my phone cord one day. finally, the front end has some problem with the axle? and will cost approx $700 to repair. i thought i had a lemon until i talked with 3 other jeep owners, they've had similar problems. do we have any recourse with chrysler over these vehicles...i am considering involving an attny. | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 09/23/2004 | 95000 | 1 | 09/01/2001 |
| While driving driver's side door popped open and would not close. the consumer took the vehicle to the dealer, and was told that the vehicle was out of warranty and there was nothing they could do. the consumer then took the vehicle to an aftermarket body shop, and was told that it was the weld, which was very thin that caused the latches to pop off inside the door. *ak *sc | |||
| 09/22/2004 | 95000 | 1 | 09/21/2001 |
| Driving down freeway and drivers door pops open and won't shut. have to pull over in a hurry to avoid accident. found door latch hanging from door frame. weak weld of latch had given way and door popped open. very dangerous. local chrysler dealership couldn't help financially or otherwise and sent me to a body shop. body shop said this is a regular problem on chrysler products. they use a cheap metal and welding to attach door latch. i would like to be refunded the $1800 it is costing me to replac the entire door. car is a 1996 jeep grand cherokee. i would think this should last more than eight years.*ak | |||
| 09/25/2004 | 95000 | 1 | 09/01/2004 |
| This complaint was sent by a web user via e-mail. while driving the driver's door opened and would not close. luckily no accident occurred, because consume r was able to control the car. upon inspection noticed that the door latch'; return true; onmouseout=window.status=''; return true;>door latch inside the driver's door broke off from door frame by itself, was hanging, and not connected. when trying to shut the door it wouldn't shut. consumer took the car to a dealership, and they said there was nothing they could do. consumer took it to a body shop, and they said it would be $1636.75 to replace the door and latch. *ak *tc | |||
| 07/01/2001 | |||
| Driver's side door latches are inoperable on an intermittent basis. dealer has been contacted. please provide further details.*ak | |||
| 08/13/1999 | 05/01/1999 | ||
| The latch assembly fell into the door interior after the metal on the door assembly failed. the vehicle was taken to the body shop at dirk waltz chrysler-jeep, midland, mi. the estimator ( mario?) said that they had seen a rash of these failure recently. the service manager, scott therryl (?), looked at the door. gregory taylor, damlier-chrysler district ser. manager, was contacted. the recurring problem was described by the estimator as a failed weld at the lower hinge that causes the door to mis-align. the mis-alignment causes the latch assembly on the frame to strike the door latch incorrectly. the repeated mis-strike causes the metal to fatigue, and the latch detaches from the door suddenly. there was no obvious problem until the failure occured. the door could have easily poped open in a very low speed collision. damlier chrysler has denied any responsibility for the problem, even though the problem appears to be related to a poor weld design in the door box. | |||
| 5 | 09/01/1995 | ||
| Door panels and locks failed. | |||
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||
| 06/17/2000 | 3 | ||
| While driving rear door flew open. door was stuck/closed. latch had been replaced 3 times because of rusting. design of the latch allowed water to just sit. please provide any further information. *ak | |||
| LATCHES/LOCKS/LINKAGES - HOOD - LATCH | |||
| 03/18/2006 | 1 | ||
| 1996 grand cherokee hood struck windshield while driving. *ts the hood latch was defective. *nm | |||
| 02/01/2001 | 1 | ||
| The secondary latch was rusted in the open positon causing the hood to open while driving, the main latch mechanism remained partially open due to rust that had encrusted it as well as much of the underside and edges of the hood. nlm *tt | |||
| 02/01/2001 | 1 | ||
| The secondary latch was rusted in the open positon causing the hood to open while driving, the main latch mechanism remained partially open due to rust that had encrusted it as well as much of the underside and edges of the hood. nlm | |||
| 03/18/2001 | 1 | 09/01/2000 | |
| Traveling at 50mph when hood flew open. upon investigation saw that both main latch and backup safety catch were rusted and not functioning properly. lex, ky dealer stated no restrictions to replace hood, latch, and safety catch but s.fla dealer wont cooperate (relocated to s.fla.) nor will chrysler.*ak | |||
| 08/30/2000 | 1 | 12/01/1998 | |
| Both hood latches were rusted and needed lubrication which caused the hood to fly open and hit the windshield, both latches were lubricated and the vehicle was pronounced safe. nlm | |||
| 6 | 10/30/1996 | ||
| Front sway bar bushing malfunctioned. in addition, rear u-joints/ air conditioner condensor/door panels/hood latch and right front speaker failed. *ak | |||
| 07/18/1996 | 10 | 02/28/1996 | |
| Hood latch failure, with out any pressure or while driving the hood would pop open, vehicle has been to dealer for repair, but has not been remedied. *ak dealer adjusted hood hinges and stops and aligned hood latch assembly. consumer states at 2342 miles radio speakers cut out over bumps. dealer replaced with exhchange unit. door trim is coming off on the driver side doors. *tt | |||
| LATCHES/LOCKS/LINKAGES - TAILGATE - LATCH | |||
| 12/01/2003 | 90000 | 9999 | 10/08/2003 |
| Tailgate latch on 1996 grand cherokee has failed, won't unlock. *nm | |||
| 1 | 07/01/1996 | ||
| Latch on tailgate door failed. *yc | |||
| 06/01/1997 | 1 | 07/01/1996 | |
| Tailgate lock assembly will not unlock at times. the main power switch must be toggled back and forth before it unlocks. dealer replaced lock assembly on 1/5/97. because of high cost of repairs, i have to wait this long to have it fixed. *ak | |||