Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 233599REVA | 10/01/1999 | 233599 | 612160 | Subject on the child seat tether anchors. *mjs | 06/06/2000 |
| 23-51-97 | 09/19/1007 | 6089091 | Customer may complai n of door trim panel vinyl or paint peeling. *nlm | 01/13/2000 | |
| 183298 | 09/25/1998 | 603635 | Subject on flash programming failure recovery. *yc | 11/17/1999 | |
| 231497A | 09/12/1997 | 54393 | Service information on roof/sun roof water leaks. *yc | 04/07/1998 | |
| STRUCTURE - BODY - DOOR | |||||
| 235197 | 09/19/1997 | 54402 | Condition with door trim panel vinyl or paint peeling. *yc | 04/07/1998 | |
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||||
| 235397 | 10/03/1997 | 6089092 | Concerns with door check roller repair. *nlm | 01/13/2000 | |
| STRUCTURE - FRAME AND MEMBERS | |||||
| 230397 | 02/14/1997 | 51942 | Difficult to clean light colored chalky residue from plastic body components that are molded in black. *tw | 07/17/1997 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE | ||||||
| PE02045 | CHRYSLER GROUP LLC | 05/17/2002 | 10/16/2002 | HOOD LATCH | ||
| Allege that the primary and secondary hood latches fail, causing the hood to open without warning while the vehicle is in motion | ||||||
| EA02029 | CHRYSLER GROUP LLC | 10/16/2002 | 02/10/2004 | HOOD LATCH FAILURE | ||
| Odi opened ea02-029 to determine whether a safety-related defect trend existed in the my 1997 jeep grand cherokee hood latch assemblies.during ea02-029, there was no specific failure mechanism identified that could differentiate the my 1997 vehicles from other vehicles containing this same hood latch assembly or could account for their higher complaint rate.as a result, odi expanded the scope of this investigation to include all grand cherokee vehicles equipped with the subject hood latch assemblies.in performing ea02-029, it was determined that some of the secondary hood latches in the subject vehicles may exhibit increased operating frictional resistance; however, since none of the primary hood latches showed any evidence of mechanical or operational deficiency and the complaint rate of hood fly-ups measured over an extended exposure time was low, a safety-related defect trend has not been identified at this time. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 10/21/1998 | 1 | 06/29/1996 | |
| Bracket that supports the a/c compressor, alternator and belt idler broke off causing lose of control of the vehicle while negotiating a curve. | |||
| STRUCTURE - BODY | |||
| 07/05/2011 | |||
| Tl- the contact owns a 1996 jeep grand cherokee laredo. the contact stated that the lock on the driver side door failed. the contact stated the door only stayed closed by being tied shut. the dealer stated that the failure was due to normal wear and tear and that the vehicle was no longer under warranty. the vin was not available. the current mileage was 115,000 and the failure mileage was unavailable. kmj | |||
| 07/05/2011 | |||
| Tl- the contact owns a 1996 jeep grand cherokee laredo. the contact stated that the lock on the driver side door had failed. the dealer stated that the door failed because of normal wear and tear and that the door was out of warranty. the contact stated the door only stayed close by being tied shut. the vin was not available. the current mileage was 115,000.rl | |||
| 08/15/2007 | 110000 | 1 | |
| Paint is fading and has started peeling, also chips very easily. exhaust manifold is also cracked. the paint problem has been steadily getting worse since i first noticed it approx. (2) years ago. the vehicle was still loud after the muffler was changed, dealer diagnosed a cracked exhaust muffler. i contacted chrysler who would not stand behind the factory problems. they stated the vehicle was to old and had to many miles on it. *tr | |||
| 09/28/2005 | 140000 | 1 | 02/10/2001 |
| Poor paint quality. paint is peeling off of the car. *nm | |||
| STRUCTURE - BODY - BUMPERS | |||
| 03/01/1998 | 08/01/1995 | ||
| While waiting at a stop sign vehicle suddenly accelerated for no reason, possible cause faulty throttle sensor. also, jeep has a higher bumper than mid-sized toyota and went over bumper of toyota, causing damage. *ak | |||
| STRUCTURE - BODY - DOOR | |||
| 1 | |||
| Consumer stated that there is a defect with the inside padding coming loose from the door panels. *yd | |||
| 4 | 03/01/1998 | ||
| Metal door frame exposed could be hazard if in accident. *ak | |||
| Door panel peels off from window molding. contacted dealer.*ak | |||
| 10/16/2001 | 4 | 07/01/1999 | |
| All 4 interior door panels came unglued/popped out; repaired 1 panel right side passenger front cost $230.00 in repairs. too much money to pay if its a defect that apparently 20 others are having listed on this website.*ak | |||
| 12/01/1999 | |||
| Vehicle jumped gears from park to reverse, causing automatic locking system to engage, and the front driver's side door to break away at hinges. consumer was parked on a slight incline. dealer was not contacted. please provide further details.*ak | |||
| 4 | 07/01/2001 | ||
| Vinyl door inserts (arm rests) shrinking and pulling away a all 4 doors. *ak | |||
| 06/25/2001 | |||
| Panels on all doors is pulling apart. contact dealer please add vin . *ak | |||
| 03/01/2001 | 1 | 05/01/1996 | |
| Hinges on driver's door are cracking and will need to be replaced.*ak consumer states when door was made it did not align properly, the manufactureer put shims on some doors to make them align properly, the door is cracking, and consumer had them welded, however the cracking will just get larger and cause the door to not lock or close, door will need to be replaced. *slc | |||
| 12/26/2000 | 1 | 09/01/1999 | |
| The fuel gage does not properly indicate the amount of fuel in the tank. the electrical system shorts frequently, locking and unlocking the doors, opening and shutting windows by itself. the alarm system also shorts frequently, doing the same thing. | |||
| 06/01/1999 | 05/01/1996 | ||
| Vinyl door panel began to peel away from door bolster on both front doors as well as right rear door. *ak | |||
| 08/01/1996 | |||
| I sent a detailed letter to daimler chrysler after being refused by dealer. they only refunded my money for the cost of the front rotors. they would not reimburse me for the labor charges. i can't understand how they can do that when i had them replaced before the recall. that should show there is a problem. i wrote about all my problems with this lemon but i could not claim it was a lemon because i was leasing it at the time and in pa, a vehicle can only be declared a lemon when it is purchased, not leased. very dissatisfied with daimler/chrysler because they simply washed their hands of the entire problem. i have other problems to report, along with the receipts to prove they were investigated but nothing was ever done to correct the problems. please contact me to forward all receipts proving complaints before warranty expired. thank you | |||
| 05/30/1998 | 4 | 02/01/1996 | |
| Inside door panels seperated from door.the drivers side is the worst. all the panels are now coming apart. | |||
| 1 | 04/01/1996 | ||
| Vinyl door padding on the door panels are separating. *mjs | |||
| 3 | |||
| All doors arm rest bolsters have separated on several occasions. yh | |||
| 09/02/1997 | 9 | 08/01/1996 | |
| Air bag light comes on, door locks cycle and windows will not operate. the onboard computer records the fault. this has occured many times over the last 28,000 miles. the dealer has replaced most of the air bag elements twice and the door lock switches. the jeep has been to the dealer 9 times, worked on for 59 days, driven by the dealer 1141 plus miles and the failure observed by the dealer. the failure still exists. | |||
| 11/30/1999 | 1 | 08/01/1999 | |
| 1) differential ring & pinion gear failing. causes significant pulsation/vibration, most severe at 50-70 mph. has worsened over past month. awaiting replacement (2) while accelerating, transmission shifts back and forth btwn 1st and 2nd 2-3 times times before finally settling into 2nd. (3) 4wd transfer case very hard to get into full time 4wd. also, very hard to get out of any 4wd mode (back to 2wd). indicator shows 2wd mode when truck still in 4-wd, requires violent reversing to get out of 4wd. (4) left rear door interior vinyl panel has come apart twice, repaired both times. | |||
| 10/21/1999 | 1 | 01/01/1997 | |
| Sunroof rusted out- replaced by dealer, automatic door locks failed and vinyl paneling peeled- both thing replaced by dealer. check engine light came on for no reason- sensor replaced twice by dealer. | |||
| 5 | 09/01/1995 | ||
| Door panels and locks failed. | |||
| 10/01/1996 | 1 | 01/01/1992 | |
| Internal door panels came apart. | |||
| 04/01/1996 | 1 | 01/31/1996 | |
| Driver and passenger front door panels warped and detached from door. | |||
| 1 | 12/01/1996 | ||
| Rear door failed. | |||
| 03/03/1996 | |||
| The top of the door panel padding came off the driver's side door and the passenger's side doors. the door panel was replaced by the dealership under warranty. the same has happened to the rear door on the passenger's side. the panel has not been replaced. *ak | |||
| 6 | 10/30/1996 | ||
| Front sway bar bushing malfunctioned. in addition, rear u-joints/ air conditioner condensor/door panels/hood latch and right front speaker failed. *ak | |||
| 1 | 09/26/1995 | ||
| Door panels failed. | |||
| 1 | 05/05/1996 | ||
| Door panel trim failed. | |||
| 1 | 10/26/1995 | ||
| Problem with front and left rear door panels. | |||
| 09/01/1996 | 1 | 02/01/1996 | |
| Problem with door panels. | |||
| 6 | 06/01/1996 | ||
| Door failed. | |||
| 10/01/1996 | 2 | 05/01/1996 | |
| Problem with door panel. | |||
| 12/10/1996 | 1 | ||
| Power locks failed. | |||
| 12/31/1996 | 1 | 01/01/1996 | |
| Right side door panel defective. | |||
| 1 | 03/03/1996 | ||
| Door panel failed. | |||
| 1 | 05/11/1996 | ||
| Door panel warped. | |||
| 07/18/1996 | 10 | 02/28/1996 | |
| Hood latch failure, with out any pressure or while driving the hood would pop open, vehicle has been to dealer for repair, but has not been remedied. *ak dealer adjusted hood hinges and stops and aligned hood latch assembly. consumer states at 2342 miles radio speakers cut out over bumps. dealer replaced with exhchange unit. door trim is coming off on the driver side doors. *tt | |||
| 08/01/1996 | 4 | 07/01/1996 | |
| Problem with inside door panel. | |||
| 12/31/1996 | 1 | 01/25/1996 | |
| Inside door panel fell off. | |||
| 06/06/1996 | 1 | 02/26/1996 | |
| Door panel popping off. | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| Hinges on driver's and passenger's sides are busting off. welds are cracking on both doors. cause unknown, dealer contacted. *ak | |||
| 07/01/2001 | 0 | ||
| Weld on passenger's door hinge broke off. dealership was aware of problem. *ak | |||
| 12/01/1999 | |||
| Vehicle jumped gears from park to reverse, causing automatic locking system to engage, and the front driver's side door to break away at hinges. consumer was parked on a slight incline. dealer was not contacted. please provide further details.*ak | |||
| 03/01/2001 | 1 | 05/01/1996 | |
| Hinges on driver's door are cracking and will need to be replaced.*ak consumer states when door was made it did not align properly, the manufactureer put shims on some doors to make them align properly, the door is cracking, and consumer had them welded, however the cracking will just get larger and cause the door to not lock or close, door will need to be replaced. *slc | |||
| 10/16/2000 | |||
| Driver 's door hinges broke. the consumer was not able to drive vehicle. dealer wasn't going to cover it under warranty.*ak | |||
| 1 | 02/01/1996 | ||
| Inside door molding failed. | |||
| STRUCTURE - BODY - HOOD | |||
| 09/03/2003 | 1 | ||
| While driving at 65mph and with out any warning hood blew up, damaging the top of the vehicle.*ak | |||
| 10/14/2002 | |||
| While traveling at 65 mph, hood suddenly flew up distorting consumers vision. consumer was able to come to a safe stop. please provide any further information. mr | |||
| 09/28/1999 | 1 | 09/01/1997 | |
| Pulled on to highway from driveway proceed about 1 block when the hood flew voilently open. there were no cars in front of me and a truck and 2 autos behind me i got the jeep to the side of the road and stopped. the safety latch and the regular latch failed. i am being told it is not a problem and therefore the manufacter is not going to take any responisiblity for the $1067 body shop estimate or my frayed nerves. i found two or 3 other hood problems listed on your website but can tell if they are similar. thanks for any light you can shed on this problem. i am left with the feeling from the jeep people that i did something wrong and they don't care to help. the safety latch never caught or at least it didn't hold , and there was not evidence of damage to either latch. | |||
| 08/18/1996 | 1 | 07/06/1996 | |
| Hood cable snapped. | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 08/01/2000 | |||
| Water leaking into passenger compartment on right side front & rear of car when it rains. dt | |||
| 04/01/1999 | 2 | 02/01/1999 | |
| This vehicle has cost us over $3,000 in the first 1 year and half we have owned it. i have never owned a vehicle with this little of mileage and had everything go up. we feel this auto is a total lemon and people should be made aware of the problems of this particular vehicle. we have never towed anything nor had it on anything other surface other than a paved road. i'm not sure what if anything you can do for us, but letting the nhtsa know about this vehicle is some reassurance. what really upsets me is that we bought this vehicle from a supposed reputable dealer. thank you for your time. i'd appreciate any information you can provide me on this particular vehicle as far as any other owner complaints etc. thank you for your time and attention to this matter. no safety defect listed within summary. *ak | |||
| 04/01/1996 | 1 | 02/26/1996 | |
| Left front door sill loose. | |||