Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 01/22/2007 | 235000 | 1 | |
| Took jeep to dealer on jan 22 07 for abs light check. was notified my dealer that there was a recall on my car for secondary detent system recall bo2. dealer serviced detent recall malfunction. when i picked up the car the automatic shift lever would not go down to 1st and 2nd gear, it was being blocked by an internal obstacle under the shift council. took car in next day around 11:30 am and service writer wanted to keep car overnight. set appointment with him to bring it in next day jan 24 07. dealer advised me that my shifting bezel was broken and needed to be replaced for $95.00. i advised dealer that shifter worked fine when i brought it in and that they needed to fix whatever it is that they broke. dealer replied that it was broke before i brought it in and working on the council caused things to shift and thus caused the obstacle. i arrived at the dealer and they said that if i had not brought in my car that it would still be working fine., dealer agreed with me but wants $95.00 to fix it.,.i declined the offer. took car home and removed shifting council to find that red shift marker was no longer centered around the shift lever and a rubber washer was no longer centered around the shifter. pulling the shifter back towards drive caused the shifter to be stuck at drive because the red shift marker bezel would not allow shifter to go any further and thus blocked shifter from going from 1st or 2nd gears. while driving the car in this condition the shifter would pop into neutral when a road bump was hit and thus i would loose power, thus an unsafe driving condition. upon picking my car up on jan 22 07 around 5 pm i was not advised that my shifter was not working properly or that i was driving off in a vehicle that now had an unsafe driving condition. *jb | |||
| 07/15/2002 | 56 | ||
| I purchased this 1997, jeep grand cherokee from broadway volkswagen on auto row in oakland ca. at the time the odometer read 48,080k. two weeks ago the car stopped running while i was driving it. i had to have it towed to albera bros. jeep/chrysler dealership where i?ve taken the vehicle since i purchased it. i also purchased a warranty, for $1500 at the time that i purchase the vehicle, which was contained in the contract of the automobile installment payments. the warranty was to cover all repair that is cover for 72 months or 100k miles. i contacted the warranty company, warentech, who's headquarters are in texas and was advised that they would have to send someone out to look at the car. someone did come out look at the car and took pictures. after a few days i contacted warentech and was advised that they would have to review the information and would get back to me. after several more days i contacted warentech again. i was advised that they needed me fax them my maintenance records verifying that i had maintained the vehicle. i faxed warentech copies of all recent maintenance records. after two or three more days, i once again contacted warentech and was advised that i needed to send more maintenance records and if i didn't have anymore they would deny coverage for repair to the vehicle. i faxed over a total of 13 more records of maintenance verifying that oil changes as well as other maintenance records. that was two days ago and i?ve not heard anything from warentech since. i have already paid $125 dollars to have the car towed to the dealership and have paid another $140 for a rental car to get to and from work. i am very afraid that warentech is going to refuse to pay for the repairs they've already had almost 2-weeks and nothing has been done. i pay $546 a month car not via payroll deduction and have never missed a payment this for two years and i still owe over$18k for the car. i don't know what to do. | |||
| 02/15/2003 | 0 | ||
| Paint on vehicle appears bubbly. power windows stopped working-replaced motor rear end has noise like a roar-diagnosed with bad rear end transmission does not shift like it should-diagnosed as bad brakes growling- | |||
| 09/15/2003 | 11800 | ||
| Seals and gaskets needs to be replace transfer case input shaft seal(b) extension housing seal a/t (b) includes r&i 4wd transfer case atf sealant water pump radiator hose lower hose | |||
| 10/01/2003 | 1 | ||
| The paint and clear coat on a $37,000 suv is coming off, not due to the fact that is waxed once a week, this is a huge let down and i will never buy another one ever again. *cb | |||
| 07/28/1999 | 1 | 12/11/1996 | |
| Rear end went out and vehicle was inoperable. contacted dealer and wheel bearings were replaced. rear end has been replaced twice already.*ak keyless remote failed. fuel gauge failed. buzzing noise when unlocking the doors. transfer case leaking. rear end makes noise, dealer rebuilt differential. left front wheel makes noise. *yh | |||
| 05/08/2001 | 05/01/1998 | ||
| Ignition impossible, key not working and no contact available, even if new battery installed. practically a dead car. power train failure has been experienced in moments of steering wheel drive ,when the system expecially at moderate speed pratically does not work anymore. grateful for any information and help which could be offered. *ak | |||
| 07/10/2001 | 1 | 05/01/1997 | |
| Rpm's to 4000, mph 30; dealer claims problems with other customers with same problem. diagnosed as valve body and governor censor replacement. engine check light has been an ongoing problem since vehicle was purchase. sometimes it goes off prior to the dealer, other times dealer claims its a minor problem. warranty applied most times, now i am being nit picked everytime the engine light goes on, but this time it is serious. *ak | |||
| 05/08/2001 | 05/01/1998 | ||
| Ignition impossible, key not working and no contact available, even if new battery installed. practically a dead car. power train failure has been experienced in moments of steering wheel drive ,when the system expecially at moderate speed pratically does not work anymore. grateful for any information and help which could be offered. *ak | |||
| 02/01/2001 | |||
| Engine check light stays on, but vehicle doesn't show any problems. dealer has tried several different remedies. dealer fels fuel vapor canister needs to be replaced. consumer will add mor information.*ak | |||
| 10/01/2000 | 1 | 12/01/1997 | |
| I feel this problem should be considered a recall. no safety recall mentione din summary. *ak | |||
| 03/24/2000 | 02/01/1997 | ||
| There is a recall on my year and model vehicle for this same problem but the manufacturer says my car is not. i think my car should also be covered for the same problem they are recalling other cars of my year make and mode. no safety defect listed in the summary. *ak | |||
| 02/02/2000 | 2 | 08/01/1997 | |
| On 2 separate occasions engine repeatedly lost power at highway speed. first incident, engine check appeared & dealer replaced oxygen sensor. second incident (2 weeks later) dealer unable to determine problem & still looking. has never happened during city driving. keeping gas tank full appears to eliminate problem, but may be coincidential. *ak | |||
| 07/01/1997 | |||
| Engine check light comes on and stays on for no apparent reason. codes indicated the vehicle had been towed, and that the vehicle had lost traction, which was not the case. *ak | |||
| 1 | |||
| Vehicle experienced failure of the recall component prior to recall notice, causing vehicle to run out of gas due to gauge failure. mjs | |||
| 08/20/1997 | |||
| The engine check light keeps coming on & then going off. it's intermittent. was checked by dealership & no codes appeared. the engine would stall out for no reason. neither speed or weather is a factor. had it checked for stalling & nothing was found. the vehicle will not start right away. had it on diagnostics & nothing showed for the starter. *ak | |||
| 08/01/1997 | 1 | 06/01/1997 | |
| Fuel indicator switch failed. mjs | |||
| 01/01/1998 | |||
| Engine check light stays on while driving, which indicates there is a problem with the vehicle which may result in an accident. dealer replaced parts, but cannot determine the problem. please provide further information. *ak | |||
| 08/14/1998 | 5 | 06/05/1997 | |
| Consumer experiencing problem with vehicle engine shuting down intermittently while driving. also, engine check light comes on as well. dealer notified, and has inspected & tested the vehicle, and cannot still resolve the problem. *ak | |||
| 01/20/1999 | 2 | 09/01/1997 | |
| No summary listed for this vehicle. *ak | |||
| 04/29/1998 | 4 | 05/01/1997 | |
| The main problem is that my daughter was in an accident on nov. 12, 1998. she collided with a g20 van. the van has a small dent in the driver side door. our jeep is a wreck!! we are not sure if it is a total or not yet. the front is gone. the consol between the driver and passenger seats is bent and not able to close. therefore i assume that the inside of the frame is bent. our bumper was in the street and it was styrofoam. the air bags did not deploy!!! my daughter, who was wearing a seat belt, was thrown forward and dislocated her knee cap. i can't believe that this car folded like this. the gentleman in the other car was fine. by the looks of this car we are lucky that my daughter is alive! the other problem is that the car has been repeatedly brought back to the dealer because of mold and mildew. the seals in the windshield and the rear windows and under the car have been sealed over and over. the rug has been replaced and shampooed over and over. this car is a lemon!! this car is a lease car. i have listed us as the owners but actually it is the lease company. please advise me as to what to do. | |||
| 1 | 05/13/1997 | ||
| Low fuel light failed. | |||
| 08/10/1997 | 1 | 12/30/1996 | |
| Fuel gauge indicator inacccurate. | |||