Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION - FRONT | |||||
| 021299 | 08/20/1999 | 607616 | This bulletin pertains to front end alignment - adjustable / offset ball joints. *tt | 09/30/1999 | |
| SUSPENSION - REAR | |||||
| 030398 | 07/31/1998 | 602321 | A growling noise may be present coming from the rear axle. *yc | 10/26/1998 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 12/11/2007 | 1 | ||
| I purchased a 1997 jeep grand cherokee from meeker hills auto w215n11251 appleton ave germantown, wi 53022. the dealers safety checklist indicated that all was checked and found to be safe. at the time of sale, the salesman chad stated to myself and my relative that if anything was wrong with the vehicle that i should contact them immediately. 2 days after purchasing the vehicle i called to alert them of some problems, i immediately took the vehicle back. i took the vehicle back on 4 occasions only to be told that nothing is wrong with the vehicle, finally i took the vehicle to milwaukee area technical college (matc) and had the instructor to look at the vehicle, and was told that there lots of repairs that need to be done. i contacted the dealership and was told by the owner that i can trade the vehicle for another vehicle and pay the difference. they were not willing to repair anything. i had the repairs done at matc at a cost of $750.00 parts only. i want to file a complaint. please let me know what i must do further. thanks *tr | |||
| 11/10/2004 | 1 | ||
| The vehicle failed inspection because the ball joints needed to be replaced. there were no warning signs that the ball joint needed to be replaced prior to this situation. *nm | |||
| 08/17/2004 | 90000 | 1 | 06/13/2002 |
| While traveling at 55 mph vehicle veered off to the left. the consumer was able to pull the vehicle back into traffic, striking a guard rail and rolling over several times. *ak *sc *jb | |||
| 02/15/2003 | 0 | ||
| Paint on vehicle appears bubbly. power windows stopped working-replaced motor rear end has noise like a roar-diagnosed with bad rear end transmission does not shift like it should-diagnosed as bad brakes growling- | |||
| 1 | |||
| While driving down a steep hill, vehicle began to shimmy, brakes locked, and consumer had no control of vehicle, it was determined by a mechanic that vehicle contained two cracked axles on the front end, trac bar was replaced, as well as wheel bearings.*jb | |||
| 08/20/2001 | 1 | 06/01/1997 | |
| Jeep was dragging in drivetrain like vehicle was pulling something. cross pin in differential was walking in the case because it was elongating, causing screw that holds cross pin to break. mechanic ordered parts from chrysler, who has been repairing a lot of the same problems.*ak *slc | |||
| While traveling consumer noticed a grinding noise. soon after vehicle would buck forward and backward. dealer has been contacted . please provide further information.*ak | |||
| 11/01/1998 | |||
| Vehicle has been vibrating since 1998. taken to dealer numerous times, could not remedy problem. *ak | |||
| 06/14/2000 | |||
| While driving at 65 mph all of a sudden cherokee started rocking back and forth violently. driver was able to exit off freeway safely. jeep was driven to a near by dealership. attendant found oil dripping from the shock suspension rod. jeep will be taken to a dealership in town for repairs. please provide any further information. *ak | |||
| 03/26/2000 | 1 | ||
| The right tracking bar bolt broke off. yh | |||
| When driving above 55 mph vehicle makes a very loud noise, cause unknown. please give any further details. *ak | |||
| 08/01/1999 | 2 | 07/01/1997 | |
| Vehicle pulls to the right; dealer unable to correct; they claim it is normal | |||
| 03/01/1998 | |||
| On-going problem with vehicle wandering to the right, while driving at high speed (approx 50 mph or more). vehicle in/out of dealer shop and nothing appears to correct the problem. can nhtsa help in this matter. | |||
| 04/24/1999 | |||
| Vehicle experiences vibration which causes vehicle to lose control. vehicle has been in /out of dealer shop on two occasions. consumer was informed that the problem could not be duplicated. your help in this matter would be appreciated. *ak | |||
| 11 | 04/01/1997 | ||
| The fuel sending unit replaced 4 times(car stops in traffic),power steering pulley disentigrated while driving(had no steering), front and rear axles have been rebuilt or replaced 2times,transmission has been replaced,transfer case has been replaced,air conditioning condenser and hoses replaced 3times,and numerous other problems...... | |||
| 01/01/1997 | |||
| Transmission/abs brakes/suspension and steering failed. | |||
| 06/07/1997 | 01/25/1997 | ||
| While going 30 mph, vehicle was broadsided by a 1988 chrysler moving in excess of local speed, vehicle lost control/flipped over three times, resulting in injuries and extensive damage. *ak | |||
| SUSPENSION - FRONT | |||
| 08/27/2003 | 121668 | 3 | 07/03/1998 |
| Vehicle driven at 60-65mph on freeway, hit several bumps in road. vehicle front right end began shaking like had a blown out tire. took vehicle to dealership, checked out, told steering dampner needed replaced. replaced dampner. drove 20 miles, same problem occurred. *ak | |||
| 01/01/2003 | 65000 | 2 | 03/03/1999 |
| Rattling in front end over minor bumps. shocks already replaced, front-end checks out by mechanic. also, popping and slipping of front-end into turns at slow speeds and right after a turn. it sounds dangerously like front-end is going to fall apart. i heard it's expensive and everything checks out so i desperately need help before i discard the vehicle altogether.*ak | |||
| 07/05/2000 | 1 | 02/08/1997 | |
| Something in front of vehicle is causing noise, dealer stated possibly a differential problem, but consumer could drive an additional 6000 miles before needing repairs, however he also stated that it was possible for a defective bearing to freeze while driving. serpentine belt replaced. front brakes replaced. air conditioner does not cool properly, dealer found no leaks. *slc | |||
| 01/01/1997 | |||
| Front brakes replaced 1 year ago then received recall, winshield washer motor failed,power windows failed. poor braking and vibration in pedal scraping noise from back end - rear bearings, differential, brakes and rotors need replacement. *ak | |||
| 05/05/1999 | |||
| While driving on highway at approximately 65 mph front end vibrated, causing wheel to move from right to left. dealer/manufacturer notified. *ak | |||
| 01/20/1997 | 9999 | 01/01/1997 | |
| The jeep pulls to the right. i have had it aligned, no cure. now one dealer tells me it was designed that way. nonsense. another dealer at least admitted that they are getting that problem a lot. i see some in your databse already. it is a road hazard because if you ever divert your attention, it immediately wants to go right. i really would like it fixed or be indeminified for it. thanks, wyman. *ak | |||
| 03/16/1998 | |||
| Consumer experiencing problem with front end. when vehicle exceeds 65 mph on two- wheel drive and 45 mph on four- wheel drive, vehicle would vibrate. dealer notified, and has inspected vehicle on two occasions. condition cannot be resolved at this time. *ak | |||
| 09/09/1997 | 2 | 05/28/1997 | |
| Front axle failed, causing improper alignment and tire failure. | |||
| SUSPENSION - FRONT - SHOCK ABSORBER | |||
| 03/06/1998 | 1 | 05/28/1997 | |
| Front shocks failed. | |||
| SUSPENSION - FRONT - SPRINGS - LEAF SPRING ASSEMBLY | |||
| 05/08/2001 | 05/01/1998 | ||
| Ignition impossible, key not working and no contact available, even if new battery installed. practically a dead car. power train failure has been experienced in moments of steering wheel drive ,when the system expecially at moderate speed pratically does not work anymore. grateful for any information and help which could be offered. *ak | |||
| SUSPENSION - FRONT - SPRINGS - TORSION BAR | |||
| 04/18/2001 | 1 | ||
| Popping noise on front left driver side, while making turns or driving over bumps, dealer replaced sway bar links.*yh | |||
| SUSPENSION - FRONT - STABILIZER BAR | |||
| 12/30/1998 | 1 | 10/01/1996 | |
| Front axle track bar loose due to bolt failure causing noise. mjs | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 02/01/2006 | 1 | 07/10/2004 | |
| [1] at 128,000 plus miles i heard a grinding sound coming from under the car [2] the mechanic who worked on the vehicle found that all the bearings both front and rear were worn or corroded along with spacing rings on the rear axel. he indicated that they were defective original equipment, that bearings do not corrode or wear out with the mileage that the car had been driven. [3] all the bearings and spacers required replacing. *nm | |||
| 01/30/1998 | 1 | 05/28/1997 | |
| Noise in the front end due to bearing failure. | |||
| SUSPENSION - MULTIPLE AXLE | |||
| 07/28/1999 | 1 | 12/11/1996 | |
| Rear end went out and vehicle was inoperable. contacted dealer and wheel bearings were replaced. rear end has been replaced twice already.*ak keyless remote failed. fuel gauge failed. buzzing noise when unlocking the doors. transfer case leaking. rear end makes noise, dealer rebuilt differential. left front wheel makes noise. *yh | |||
| 1 | 01/01/2000 | ||
| Refer to mfg. bulletin # 03-03-98, subject: rear axle carrier bearing growl, replacement parts r4886321( remanufactured rear axle assembly) | |||
| SUSPENSION - REAR | |||
| 11/26/2005 | 1 | ||
| 1997 chrysler grand cherokee rear of vehicle caught on fire. *ts the fire department concluded, the fire was started by an overheated wheel bearing. *jb | |||
| 06/09/2004 | 59000 | 1 | 09/13/1996 |
| 1) my 1997 jeep grand cherokee limited with 59,000 miles began making an unusual sound while being driven. the sound was constant at all speeds. the vehicle was examined by an independent repair shop, mickey's goodyear of romeoville, il. *ak 2) the root cause of the noise was detemined to be failure of the axle bearings and differential gear bearings. the failure of this type should not have happened with the low milage of the vehicle. an internet search using google will yield hundreds of complaints by owners of similar make and model. the selling dealer and chrysler corporation deny that the problem is widespread. i believe that this can be a potentially deadly situation if the failed parts would have caused the rear drivetrain to lockup. 3) the vehicle is currently being worked on to replace both axle shafts and all associated bearings at a replacement cost of approximately $2000.00 photographs were taken of all failed components. a request to retain all old parts. i have requested 100% reimbursement from chrysler corporation and i am asking for an investigation to determine how widespread this problem is. | |||
| 02/01/2002 | 4 | ||
| Vehicle wanders uncontrollably and has too much emphasis when turning corners, and there us a loud grinding noise coming from beneath the vehicle. sway bar has been replaced four times within the past five years. dealer has inspected vehicle, and stated that the vehicle could possibly roll over.*ak | |||
| 08/09/2001 | 1 | 04/01/1997 | |
| Noticed rattle in front somewhere. took jeep to dealer at 54,358 miles. they stated that sway bar links needed to be replaced, however, not a safety issue. later, was on a trip and nearly lost control of vehicle while driving on rough road. entire front end started to bounce up and down and i thought a wheel had fallen off. got vehicle stopped. then it seemed to drive normally. i checked to see if anything was broken and found nothing. next morning took to dealer in new britain, ct and they stated this is common problem with this vehicle. they replaced, not under warranty, and now seems fine. i was charged for labor and material - not covered under extended service contract i purchased. seems like a safety issue to me, if you are apt to lose control.*ak | |||
| 12/27/1996 | 1 | ||
| Front sway bars are worn and had to be replaced. nlm | |||
| 04/01/2000 | 4 | 03/01/2000 | |
| 1)front sway link eliminator bars both failed after front cv joint replacement causing very poor/dangerous handling. dealer refuses to consider that prior removal caused damage, says they were rusty. 2) windshield wipers fail while going over bumps. dealer refuses to cover under warranty. wants nearly $400 for repair. 3) door locks, dome lights lock and unlock by themselves while vehicle is running or not, causing passangers/keys to be locked inside. dealer refuses to fix. 4) check engine light comes on and vehicle fails to start, after several minutes vehicle then starts. dealer refuses to believe there is a problem and won't fix under warranty. *ak | |||
| 06/07/2000 | |||
| While driving rear end dropped, causing vehicle to be inoperable. dealer has replaced rear end.*ak | |||
| 04/01/1998 | 21 | 06/01/1997 | |
| Brakes pulsate causing pulling and steering wheel vibration, replaced pads and rotors, replace all four rotors the second time, scraping noise from rear axle, bad end bearing and cracked skin in rear axle, replaced rear axle gear set. | |||
| 07/01/1997 | |||
| The rear-end whines between 65-55 mph after letting off the gas pedal. i have had the rear bearings replaced, as well as 2 new rear-end assemblies put into the vehicle. the manufacturer has been notified | |||
| SUSPENSION - REAR - AXLE - SPINDLE | |||
| 06/09/2004 | 59000 | 1 | 09/13/1996 |
| 1) my 1997 jeep grand cherokee limited with 59,000 miles began making an unusual sound while being driven. the sound was constant at all speeds. the vehicle was examined by an independent repair shop, mickey's goodyear of romeoville, il. *ak 2) the root cause of the noise was detemined to be failure of the axle bearings and differential gear bearings. the failure of this type should not have happened with the low milage of the vehicle. an internet search using google will yield hundreds of complaints by owners of similar make and model. the selling dealer and chrysler corporation deny that the problem is widespread. i believe that this can be a potentially deadly situation if the failed parts would have caused the rear drivetrain to lockup. 3) the vehicle is currently being worked on to replace both axle shafts and all associated bearings at a replacement cost of approximately $2000.00 photographs were taken of all failed components. a request to retain all old parts. i have requested 100% reimbursement from chrysler corporation and i am asking for an investigation to determine how widespread this problem is. | |||
| SUSPENSION - REAR - SHOCK ABSORBER | |||
| 03/06/1998 | 1 | 05/28/1997 | |
| Rear shocks failed. | |||