Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL | |||||
| 181998 | 04/10/1998 | 600763 | Some vehicles may experience bucking during wide open throttle (wot) acceleration. *yc | 06/05/1998 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 03/14/2007 | 150000 | ||
| Tl- the contact owns a 1997 jeep grand cherokee. the contact stated that the driver of the vehicle was attempting to stop when the vehicle stalled without warning. the vehicle could not be restarted. the vehicle was towed to the dealer for inspection where they advised the contact that the central computer needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was notified and stated that the vehicle was not included in any recalls. the failure mileage was 150,000. kmj | |||
| 03/14/2007 | 150000 | ||
| Tl- the contact owns a 1997 jeep grand cherokee. the contact stated that the driver of the vehicle came to a stop and the vehicle stalled without warning. the driver attempted to restart the vehicle but the vehicle would not restart. the vehicle was towed to the dealer for inspection an they stated that computer needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was notified and they stated that the vehicle was not included in a recall. the failure mileage was 150,000. ap | |||
| 04/01/2002 | 100003 | 1 | |
| 1. came out of gear when in park and crashed sustaining 5000.00 dollars in damage. had received a letter from daimler-chrysler in 2002,however it was not dated stating the car could do this. no recalls were present at the time. they denied any problem when car crashed. called an attorney who was a relative that told without a doubt (100%) the car would do this. he then called me back and stated he could not represent me because he represented daimler-chrysler. he was hired by chrysler after he bought a viper from them that was a lemon and he shoved it you know where and won. they realized what an outstanding attorney he was then hired him. talk about family ethics. they finally installed the secondary detent system in 12/2008. i was told it was repaired. 2 the car is stalling at high speeds,during u turns, while at stop signs. it to dangerous to drive. jeep keeps telling me they can not find anything on diagnostics. i was out of town 250 miles from home and they want me to drive an unsafe vehicle back to the. they have been rude,evasive and blaming me. after 500.00 there diagnostics showed nothing. it has been to 5 other mechanics and know one has been able to diagnose the problem. i now have a 1997 grand cherokee limited that is loaded that is dangerous and worth nothing. 3 if they insist on arbitration and a chance to fix it you will lose. it is worth your money to hire a lemon law attorney from the very beginning. *tr | |||
| 01/10/1999 | 3 | ||
| The vehicle was experiencing sudden throttling when traveling at about 35 mph. consumer was informed that this was dangerous by a mechanic, but the cause was undetermined.*ak when turning the air conditioner or heater it makes the engine throttle up and stay at accelerated speed. when the consumer takes his foot of the gas pedal the vehicle slows down until you turn on the heat or air. the consumer stated that when you start from a stopped position with the fan on, after you attained the speed you want and take your foot off the acceleratorthe speed and rpm will stay the same and will not slow down until the brakes are applied. the consumer stated that he had to turn the fan off at a complete stop in neutral to get the vehicle to function properly. under heavy braking the brakes had a bad pulsation which caused the abs light to come on. radio and speakers needed to be replaced. *tc | |||
| 05/15/2002 | |||
| When at a stop brake applied, engine will intermittently rev, and vehicle will start to accelerate. consumer has to apply brake hard to stop vehicle. vehicle has not been examined by dealer.*ak | |||
| 07/08/2002 | 1 | ||
| Vehicle was going 65mph on expressway and cruise control came on involuntarily. consumer tried to stop vehicle by applying brakes manually to disengage cruise control switch, and turn on/off switch to decrease or increase cruise control speed, however engine continued to accelerate. consumer stopped vehicle by shifting to park. brakes were used up completely trying to stop vehicle, also emergency brake cord was severed due to brakes burning out. dagnosis of the problem was that cruise control cable got caught on outer plastic line cover of another wire. dealer notified.*ak the dealer rplaced a cracked serpentine belt.*jb | |||
| 04/28/2002 | 1 | 12/01/2001 | |
| Vehicle was accelerating, when the vehicle reached 55 mph the steering colum released and spun freely. the owner had no control over the vehicle and hit a telephone pole. the vehicle has been in the service center many times with steering and front end problems and all visits have been documented . these repairs have all been done at town and country gates are they responsible or is the manufacturer | |||
| 03/01/2002 | |||
| Vehicle was turned on and in park when it suddenly lurched forward, knocking consumer down and unconscious. before stopping, vehicle turned in a counter clockwise motion, destroying all objects in its path. dealer and manufacturer were notified.*ak | |||
| 01/28/2002 | 4 | 04/01/1997 | |
| Problem with engine revving while vehicle in or out of gear *ak | |||
| 11/13/2001 | 2 | 06/13/1997 | |
| Consumer accelerated after a stop and vehicle began to go backwards. consumer applied brakes and accelerated again, vehicle repeated itself. consumer put vehicle in park and back to drive, it was normal. manufacturer is aware of problem, but nothng could be done until a recall is issued.*ak consumer also stated that vehicle has had 2 sets of brakes at 22,000 miles.*jb | |||
| Would be driving vehicle and it would hesitate. would rev up as if in neutral. would suddenly kick in, and then accelerate. have taken to dealership, and was informed by mechanic problem was low transmission fluid. after changing fluid in transmission was driving again, an d problem still occurred. *ak | |||
| 07/22/2001 | |||
| We were on oour way home on the freeway, it was stop and go traffic, we were not going more than 3mphand my foot applied on the brake when the jeep lurched forward and struck a boat and the outdrive causing $5000 to my vehicle and the boat is still in repair.*ak | |||
| 07/10/2001 | 1 | 05/01/1997 | |
| Rpm's to 4000, mph 30; dealer claims problems with other customers with same problem. diagnosed as valve body and governor censor replacement. engine check light has been an ongoing problem since vehicle was purchase. sometimes it goes off prior to the dealer, other times dealer claims its a minor problem. warranty applied most times, now i am being nit picked everytime the engine light goes on, but this time it is serious. *ak | |||
| 07/22/2001 | |||
| We were on oour way home on the freeway, it was stop and go traffic, we were not going more than 3mphand my foot applied on the brake when the jeep lurched forward and struck a boat and the outdrive causing $5000 to my vehicle and the boat is still in repair.*ak | |||
| 06/21/2001 | 1 | 11/01/1998 | |
| At 07:45am husband parked vehicle, placed drive selector in park', engaged emergency brakes, left engine idling. wife, jo, entered vehicle. as she was engaging safety belt the car suddenly accelerated to a very high rpm and , simultaneously, jumped into reverse gear. the jeep struck a parked sedan and apparently the im[pact switched the gear into forward. wife was unable to control and the jeep struck a house . husband opened door and turned off engine w/ ignition key. engine stopped.. emergency brakes remained engaged throughout. police report confirms not the driver's fault.investigation by insurance adjuster/repair shop ongoing.*ak | |||
| 2 | 06/01/1999 | ||
| When applying gas pedal vehicle feels as if it is pulling in reverse. this happens at highway speeds. dealer has not seen vehicle. *ak consumer states vehicle bucks and pulls back while driving. *slc | |||
| 1 | 03/01/1997 | ||
| The accelerator is sticking while the vehicle is on a downhill grade and a lower gear is being used to limit the speed, the throttle sticks when a small amount of power is added to maintian speed, when the consumer brakes, the rpm continues to stick, the dealer informed the consumer that the throttle sticking is normal. *slc | |||
| 04/25/2000 | 04/01/2000 | ||
| Engine speed continues after gas pedal is released at speeds between 35 and 60mph. speed continues unless driver shifts to neutral. engine speed increases to 2500rpm while in neutral and remains at 2500rpm until car is braked to less than 20mph. this failure to decelerate occurs every time the vehicle is operated over 35mph. the brake repair and differential replacement occurred before taking delivery of the used vehicle. maybe the brake and differential failure are related to the failure to delerate without the use of the braking system. naperville jeep and koller dodge both recognized the issue and replaced the throttle motor and throttle body but the failure to decelerate continues. chrysler's star hotline says this failure to decelerate is normal. i have test driven other 1997 5.2l jeeps with trailer packages and those vehicles decelerated normally, in a manner similar to all of my other 45 years of driving experiences. the jeep dealer claimed that mass produced vehicles normally have this variablility in behavior. they even suggested the deceleration problem was my fault because i bought the car. | |||
| 05/17/2000 | 1 | 06/01/1997 | |
| The transmission was slow to connect and the rpm's were going up and no movement was occurring. *ak | |||
| 02/02/2000 | 08/28/1997 | ||
| While vehicle was in park with the motor running, it jumped into reverse. took off and hit a pole. vehicle was taken to the dealership and repaired. *ak *ml | |||
| 04/15/1998 | 40 | 03/01/1997 | |
| The accelerator sticks when driving. the problem occurs when the vehicle is on a downhill grade while using a lower gear to limit downhill speed. while driving downhill the throttle sticks when a small amount of power is added to maintain a given speed. when driving under this condition if i add braking, the throttle (rpm) continues to stay at approximently 3000 rpm. at this point if i put the transmission into neutral the throttle stays at high rpm as i continue to coast downhill and doesn't reduce rpm until the vehicle has slowed to a stop. it's interesting how when in neutral that the vehicle recognizes the speed, or lack of, then reduces rpm once the vehicle has slowed to a stop. when driving the vehicle while in gear the same problem occurs. while in gear, if i brake, the throttle (rpm) continues to stick until the vehicle slows to a stop and then the rpm lowers to idle speed. (kinda hard on the breaks too!) i demonstrated this exact problem to a chrysler rep. (bob hardy). later i found out he had stated that the throttle sticking was normal. after i had demonstrated the throttle sticking, i was told there was nothing that should be done because they had determined that the throttle sticking was driver induced. what a ridicules statement! a catch 22! here, i finally get the opportunity to demonstrate the throttle sticking and it is used as their defense saying that i induced my vehicle to have a stuck throttle! i guess that's the price i pay when i demonstrate a serious defect and the manufacture wants to ignore it! i have complained about this defect for over two years, while it was still under warranty and nothing related to this defect was corrected. i must add, it took some time to realize that the throttle was sticking due to the circumstances involved, which made it difficult to recognize immediately. *ak | |||
| 05/01/1997 | 03/01/1997 | ||
| Have repeatedly (eight of more times) over the past +2 1/2 years, while under warranty complained of throttle sticking to dealer and manufacturer. as of march 24, 2000, after defect was indisputably deminstrated to chrysler factory rep. i was told there is nothing abnormal occurring and no repair were necessary. they also said after the defect was demonstrated to them it was caused by inducement. | |||
| 04/15/1998 | 40 | 03/01/1997 | |
| The accelerator sticks when driving. the problem occurs when the vehicle is on a downhill grade while using a lower gear to limit downhill speed. while driving downhill the throttle sticks when a small amount of power is added to maintain a given speed. when driving under this condition if i add braking, the throttle (rpm) continues to stay at approximently 3000 rpm. at this point if i put the transmission into neutral the throttle stays at high rpm as i continue to coast downhill and doesn't reduce rpm until the vehicle has slowed to a stop. it's interesting how when in neutral that the vehicle recognizes the speed, or lack of, then reduces rpm once the vehicle has slowed to a stop. when driving the vehicle while in gear the same problem occurs. while in gear, if i brake, the throttle (rpm) continues to stick until the vehicle slows to a stop and then the rpm lowers to idle speed. (kinda hard on the breaks too!) i demonstrated this exact problem to a chrysler rep. (bob hardy). later i found out he had stated that the throttle sticking was normal. after i had demonstrated the throttle sticking, i was told there was nothing that should be done because they had determined that the throttle sticking was driver induced. what a ridicules statement! a catch 22! here, i finally get the opportunity to demonstrate the throttle sticking and it is used as there defense saying that i induced my vehicle to have a stuck throttle! i guess that's the price i pay when i demonstrate a serious defect and the manufacture wants to ignore it! i have complained about this defect for over two years, while it was still under warranty and nothing related to this defect was corrected. i must add, it took some time to realize that the throttle was sticking due to the circumstances involved, which made it difficult to recognize immediately. *ak | |||
| 01/31/2000 | 1 | 07/01/1997 | |
| After exiting car wash with the gear still in neutral, there was a sudden acceleration which caused the car to crash into a concrete enbankment*ak | |||
| 01/30/2000 | 1 | 10/21/1996 | |
| Consumer was traveling in light snow and doing 5-10mph with foot on the brake and abs engaged. vehicle suddenly accelerated, causing him to rearend vehicle in front. no one was hurt, but the airbags didn't deploy. *ak | |||
| 06/22/1999 | 1 | 05/01/1997 | |
| Constant rpm fluctuation, hesitation under load, shifting from overdrive to drive during freeway speeds, chronic. | |||
| 06/01/1999 | 1 | 11/01/1996 | |
| I was parallel parking the car on my residential street. i was in reverse and proceeded to back into the parking space. the cars both in front and behind me were some distance away. suddenly the engine reved to a very high rpm and the car shot forward and crashed into the car in front of me. the car was still in reverse when i turned off the ignition. several persons witnessed the incident. they heard the high rev of the engine, and also noted that the backup lites were on when i hit the car in front of me. i have owned 3 jeep cherokees and have driven them for the past ten years so i am very experienced in driving this vehicle. i am positive that this car was in reverse when the sudden acceleration occurred. *ak | |||
| 05/08/1998 | |||
| When owner got out of vehicle to unlock house door with the ignition running, not sure if vehicle was in the parked position, the vehicle remained in a still position for a few moments, then proceeded to roll forward, picked up speed and went throught the garage door. continued to build up more speed going through the back of the back of garage until stopping. with the vehicle showing the drive position. chrysler could not find a problem with vehicle. *ak | |||
| 1 | 08/07/1997 | ||
| Vehicle experienced sudden acceleration, causing a collision. | |||
| While driving with cruise set at 70mph, suddenly cruise control accelerated to over 90mph, brake action seemed ineffective to stop, brakes only slowed vehicle to 40mph, placed vehicle into neutral, then turned off ignition to stop. *ak | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 03/07/2004 | 2 | 10/09/1998 | |
| Car just took off on its own while driving down the highway.*ak | |||
| 11/10/2001 | |||
| While driving 5 mph and applying brakes vehicle suddenly accelerated to 35-40 mph uphill. consumer put gear in neutral to slow vehicle down. dealer claimed accelerator pedal linkage was bend and caused acceleration. *ak | |||
| 08/03/1999 | 1 | ||
| Transmission locked in park, only way to get it out was to press hard on gas pedal, this caused vehicle to dash forward, consumer felt this was very unsafe because consumer didn'y know when it was going to dash forward. *ak *jb | |||
| 01/22/2001 | 1 | ||
| While travelling about 65-70mph vehicle suddenly surged forward, accelerated to around 78 mph. engine revved, accelerator pedal stuck to floor, consumer could not slow vehicle down, finally shut off ignition. chrysler said that a vehicle with that many miles that could happen.*ak | |||
| 04/15/1998 | 50 | 04/01/1997 | |
| The accelerator sticks when driving. the problem occurs when the vehicle is on a downhill grade in a lower gear while using the lower gear to limit downhill speed. while driving downhill the throttle sticks when a small amount of power is added to maintain a given speed. while driving under these conditions i can add brakes and the throttle (rpm) continues to stay at approximently 3000 rpm. at this point if i put the transmission into neutral but throttle stays at high rpm as i continue to coast downhill and doesn't reduce rpm until the car has slowed to a stop. it's interesting, how when in neutral that the vehicle recognizes the speed, then reduces the rpm to idle speed once it has slowed to a stop. if i keep the car in gear while breaking to a stop, it also eventually drops rpm to idle speed. i demonstrated this exact problem to a chrysler rep. (bob hardy). later i found out he felt this was normal and after i demonstrated the problem and was i told there was nothing that could be done and that they said it was driver induced. i guess that's the price you pay when you demonstrate a very serious problem and the manufacture wants to ignor it! i have complained about this problem for over 2 1/2 years while still under warranty and nothing related to this problem was corrected. i must add that it took some time for me to realize that this was happening because you can break while the throttle is sticking and then when stopped it drops rpm. this can tend to mask recognizing the problem immediately. *ak | |||