Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | ||||||||||||||||
| 07E104000 | SAFELITE FULFILLMENT, INC. | E (Equipment) | 1657 | 01/15/2008 | MFR | CHRYSLER GROUP LLC | 12/11/2007 | 12/11/2007 | 571 | 205 | ||||||
| Defect Summary | Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, glazing materials. | |||||||||||||||
| Consequence Summary | In the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass. | |||||||||||||||
| Corrective Summary | Safelite will notify its retail customers and replace the glass free of charge. retail customers can contact safelite toll free at 1-888-843-2906. safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. the recall began on january 15, 2008. | |||||||||||||||
| Notes | This recall only pertains to certain curved tempered replacement glass manufactured by hangzhou safety glass, ltd. (dot-430) and supplied to safelite by auto temp inc., and has no relation to any original equipment installed on the vehicles listed above. customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||||
| 241797 | 12/31/1997 | 600490 | A revised cowl plenum screen has been released which contains a fine mesh screen to minimize debris from entering the heater a/c housing. *yc | 05/18/1998 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 2301502 | 04/01/2002 | 2302701 | 634077 | Subject regarding outside rearview mirror glass replacement. *slc | 09/27/2002 |
| 2302701 | 09/21/2001 | 2303400 | 625650 | Subject regarding outside rearview mirror glass replacement. *tt | 11/30/2001 |
| VISIBILITY - SUN ROOF ASSEMBLY | |||||
| 235498 | 11/06/1998 | 602592 | Sun roof may be inoperative/stuck partially opened due to a cable guide tube separating from guide tube bracket. | 01/05/1999 | |
| 231497 | 09/14/1997 | 51953 | Roof/sun roof leaks. *tw | 07/17/1997 | |
| VISIBILITY - WINDSHIELD | |||||
| 231797 | 04/04/1997 | 51936 | Wind noise at the sides of the windshield. *tw | 07/17/1997 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 11/01/2006 | 32000 | 1 | |
| Temperature/blend air doors failed in heater, rendering defroster useless--no visibility. this is a built in defect in 1997 jeeps and occurs to nearly all of them through no fault of owner or wear and tear by chrysler's admission. dealer charged $1400 to repair. chrysler paid $700 of that. this is unfair to consumer and a safety defect. parts 24652002,5134347aa,5134343aa,5012727aa,and 50127009aa were all replaced. this fault is a hazard due to inadequate mechanism selected by manufacturer in original design. car cannot be driven on foggy days or indeed in winter. chrysler should reimburse customers for this repair. *tr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 02/01/2008 | 123000 | 1 | 01/30/2008 |
| I have a 97 jeep grand cherokee and it doesn't change from heat to defrost or other setting. it appears that the blend doors on the main heater bay are the problem and i also have checked online and find this a common problem and quite expensive to repair. this created a very dangerous situation while driving in a snow storm and not having the vehicle keep up to the demand on the windshield. i was traveling with my 3 young children and the potential for serious injury was high. it also appears that jeep is aware of the situation and isn't willing to fix the problem. potential death and serious injury are great and this is poor judgment for public safety. *tr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||
| 08/05/2001 | 1 | 07/01/1997 | |
| Fan motor failed with air conditioner on also affecting defroster,heater. *ak | |||
| 01/30/1998 | 1 | 05/28/1997 | |
| Heater blower motor failed, causing noise. | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 07/12/2005 | 5 | 06/01/2005 | |
| Consumer noticed a chirping noise coming from the front wheels that disappeared when the brakes were applied. *ts the dealer was unable to correct the problem the consumer was referring to. the consumer had a list of problems that needed to be corrected on the vehicle and they were: rotors and pads front and rear, emergency brake shoes, wiper blades, muffler and tail pipe, oil dip dip stick, right axle boot,emergency brake pivot, the back glass needed to be adjusted, the fuel pump module was replaced, the rear differential bearings were replaced. the consumer was told by customer service there were 2 outstanding recalls on the vehicle and the problem she was describing sounded as though it was related to one of the recalls. *jb | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 02/15/2003 | 0 | ||
| Paint on vehicle appears bubbly. power windows stopped working-replaced motor rear end has noise like a roar-diagnosed with bad rear end transmission does not shift like it should-diagnosed as bad brakes growling- | |||
| 09/15/2003 | 11800 | ||
| Seals and gaskets needs to be replace transfer case input shaft seal(b) extension housing seal a/t (b) includes r&i 4wd transfer case atf sealant water pump radiator hose lower hose | |||
| 08/06/1997 | 7 | 08/29/1996 | |
| *ak consumer states transmission does not shift the way it should, there is a delay when going into gear and it makes a noise, rear seal, pan gasket, and cooler lines leaking, humming in engine at 59-62 mph, the wiper blades failed, while using remote there is a grinding noise coming from door area, the right front rotor is worn, the deqler replaced the front brake pads, and headlights need to be adjusted.*yd | |||
| 1 | 05/01/2000 | ||
| Consumer states that the automatic door locks and windows failed. *tt | |||
| 01/01/1997 | |||
| Front brakes replaced 1 year ago then received recall, winshield washer motor failed,power windows failed. poor braking and vibration in pedal scraping noise from back end - rear bearings, differential, brakes and rotors need replacement. *ak | |||
| 03/01/1999 | |||
| When driving at any speed vehicle wouldn't shift properly from first to second gear, and was shifting very hard. lock on the driver's side door isn't locking properly. also, water pump was replaced/ driver's side window motor went out, and there was a leakage in the sun roof which caused water to leak into vehicle on driver's side. | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 11/30/2002 | 52000 | 1 | 01/01/1997 |
| Anti-glare chromatic fluid is leaking from driver's side mirror due to a defective seal in this mirror causing poor vision problems. dealer quoting $440.00 to repair this safety issue. believe this problem should be considered a safety issue since it is effecting driver's vison of oncoming traffic during lane changes during backing of the vehicle.*ak | |||
| Power side view mirror will automatically point down towards floor. consumer has taken vehicle to dealer numerous times, and was not able to diagnose defect; therefore, could not fix it.*ak | |||
| 1 | 01/01/1997 | ||
| Mirror mechanism failed. yh | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 07/01/2002 | 50000 | 1 | 07/01/1997 |
| Driver side exterior mirror on vehicle contains auto-dimming fluid that leaked out due to a manufacturing defect and now obscures drivers rear vision while driving. attempted to address issue with local dealer only to be told it would take more than $500.00 to replace the entire mirror assembly instead of just the glass. replacing just the mirror glass with the auto-dimming feature is not feasible per the dealer. this is total bs and the original manufacturer of the vehicle should be able to replace this removable part at a reasonable price. *jb | |||
| 12/27/2003 | 30000 | 3 | 03/15/1997 |
| The sideview mirror adjustmet on my vehicle is set for each driver, and when that driver enters the car, the mirrors should change to the proper position. however, they frequently (but not always) move to a total down position. you have to remember to manually change the mirror position. otherwise, you have no rearward view which has created numerous dangerous situations. the dealer admitted that this problem arises not infrequently, but requires replacement of the mirrors at $500 each. i already replaced one, and it failed again within a year. there needs to be a recall to rectify this dangerous situation.*ak | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER - MOTOR | |||
| 03/09/2000 | 3 | 07/08/1997 | |
| Rear wiper blade was not working properly, dealer informed consumer that the rear wiper on the vehicle was a bad design. *slc | |||
| 1 | 01/01/1997 | ||
| Rear windshield wiper failed. yh | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 11/06/2005 | 1 | ||
| 1997 jeep grand cherokee moonroof blew off with a gust of wind. *kb the moonroof was closed at the time of the incident. the consumer stated the dealer replaced the track and motor on the moonroof. *jb | |||
| 1 | |||
| The sun roof leaked. yh | |||
| 03/01/1999 | |||
| When driving at any speed vehicle wouldn't shift properly from first to second gear, and was shifting very hard. lock on the driver's side door isn't locking properly. also, water pump was replaced/ driver's side window motor went out, and there was a leakage in the sun roof which caused water to leak into vehicle on driver's side. | |||
| VISIBILITY - WINDSHIELD | |||
| 1 | |||
| Windshield failed. nlm | |||
| 1 | |||
| Stress crack developed in windshield. nlm | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 07/12/2005 | 5 | 06/01/2005 | |
| Consumer noticed a chirping noise coming from the front wheels that disappeared when the brakes were applied. *ts the dealer was unable to correct the problem the consumer was referring to. the consumer had a list of problems that needed to be corrected on the vehicle and they were: rotors and pads front and rear, emergency brake shoes, wiper blades, muffler and tail pipe, oil dip dip stick, right axle boot,emergency brake pivot, the back glass needed to be adjusted, the fuel pump module was replaced, the rear differential bearings were replaced. the consumer was told by customer service there were 2 outstanding recalls on the vehicle and the problem she was describing sounded as though it was related to one of the recalls. *jb | |||
| 08/16/2001 | 1 | ||
| Wiper blades needed replaced. *slc | |||
| 08/06/1997 | 7 | 08/29/1996 | |
| *ak consumer states transmission does not shift the way it should, there is a delay when going into gear and it makes a noise, rear seal, pan gasket, and cooler lines leaking, humming in engine at 59-62 mph, the wiper blades failed, while using remote there is a grinding noise coming from door area, the right front rotor is worn, the deqler replaced the front brake pads, and headlights need to be adjusted.*yd | |||
| 08/16/2001 | 1 | ||
| Wiper blades needed replaced. *slc *yh | |||
| 01/13/1998 | 01/01/1997 | ||
| When the outside temperature drops below freezing the front windshield wipers move so slowly(1 pass takes 5-7 seconds) that they can not keep the windshield clear of debree and create a driving hazard. the dealer verified the problem but everything is within specs so they can not do anything about it. they also verified that this problem happens with all 1997 jeep grand cherokees under these conditions. *ak | |||
| 04/01/2000 | 4 | 03/01/2000 | |
| 1)front sway link eliminator bars both failed after front cv joint replacement causing very poor/dangerous handling. dealer refuses to consider that prior removal caused damage, says they were rusty. 2) windshield wipers fail while going over bumps. dealer refuses to cover under warranty. wants nearly $400 for repair. 3) door locks, dome lights lock and unlock by themselves while vehicle is running or not, causing passangers/keys to be locked inside. dealer refuses to fix. 4) check engine light comes on and vehicle fails to start, after several minutes vehicle then starts. dealer refuses to believe there is a problem and won't fix under warranty. *ak | |||
| 05/13/1999 | 08/01/1997 | ||
| I have had the following failures: fuel guage/ brakes (3) times/engine mount, and water pump, brought the vehicle in (5) times before they fixed the transmission, rear windshield wipers quit working, and then restarted. also cd player died. is this a lemon? *ak | |||
| 07/03/1998 | 1 | 10/01/1996 | |
| Wiper arm assembly failed. mjs | |||
| 07/01/1999 | |||
| Rear windshield wipers fuse keep blowing out, which causes the windshield wipers to work intermittently. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 01/01/1997 | |||
| Front brakes replaced 1 year ago then received recall, winshield washer motor failed,power windows failed. poor braking and vibration in pedal scraping noise from back end - rear bearings, differential, brakes and rotors need replacement. *ak | |||
| 04/14/2000 | 08/25/1997 | ||
| Rear wiper failure during heavy rain, motor replaced | |||