Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||||
| 230398 | 01/30/1998 | 600479 | Symptoms with door latch and/or locks may not function properly. *yc | 05/18/1998 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | ||||||
| EA02029 | CHRYSLER GROUP LLC | 10/16/2002 | 02/10/2004 | HOOD LATCH FAILURE | ||
| Odi opened ea02-029 to determine whether a safety-related defect trend existed in the my 1997 jeep grand cherokee hood latch assemblies.during ea02-029, there was no specific failure mechanism identified that could differentiate the my 1997 vehicles from other vehicles containing this same hood latch assembly or could account for their higher complaint rate.as a result, odi expanded the scope of this investigation to include all grand cherokee vehicles equipped with the subject hood latch assemblies.in performing ea02-029, it was determined that some of the secondary hood latches in the subject vehicles may exhibit increased operating frictional resistance; however, since none of the primary hood latches showed any evidence of mechanical or operational deficiency and the complaint rate of hood fly-ups measured over an extended exposure time was low, a safety-related defect trend has not been identified at this time. | ||||||
| LATCHES/LOCKS/LINKAGES - HOOD - LATCH | ||||||
| EA02029 | CHRYSLER GROUP LLC | 10/16/2002 | 02/10/2004 | HOOD LATCH FAILURE | ||
| Odi opened ea02-029 to determine whether a safety-related defect trend existed in the my 1997 jeep grand cherokee hood latch assemblies.during ea02-029, there was no specific failure mechanism identified that could differentiate the my 1997 vehicles from other vehicles containing this same hood latch assembly or could account for their higher complaint rate.as a result, odi expanded the scope of this investigation to include all grand cherokee vehicles equipped with the subject hood latch assemblies.in performing ea02-029, it was determined that some of the secondary hood latches in the subject vehicles may exhibit increased operating frictional resistance; however, since none of the primary hood latches showed any evidence of mechanical or operational deficiency and the complaint rate of hood fly-ups measured over an extended exposure time was low, a safety-related defect trend has not been identified at this time. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 03/01/2011 | 99983 | ||
| Driver door latch failed due to splitting metal in door. door opened at highway speed. after the event i researched the problem and found that it is a very common occurrence.this is highly dangerous and need to be addressed immediately | |||
| 08/22/2008 | |||
| Tl*the contact owns a 1998 jeep grand cherokee. when the contact attempted to open the door, the front driver's side door handle fell off of the vehicle. the failure prevented him from exiting the vehicle from the passenger compartment. he took the vehicle to the dealer and they replaced the entire door panel at the cost of over $160. secondly, the technician stated that the component failed because it was made out of pot metal. the vin and mileages were unknown. | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 07/25/2003 | 32000 | 1 | 05/03/1999 |
| The driver's door failed on my 1998 jeep grand cherokee laredo, meaning that metal fatigue and nothing more than metal fatigue caused the metal containing the door latch bold mechanism to literally deteriorate and the door had to be replaced. daimler-chrysler refused to acknowledge or pay for the defect. *ak | |||
| 09/03/2003 | 1 | ||
| Driver's door mechanism is not working at all, won't close properly. dealer states they are not responsible for that problem. *ak | |||
| 07/01/2003 | 95000 | 10 | 06/09/2002 |
| Eletrical, air condition, body noise over all unhappy with vicial evaporator core $1000.00 to repair lights and dash gages do not fuction properly suspicion sqeaks had oiled helped for a day brakes were very quick will not line up if you let go of the wheel it goes straight off the road radio can not be truned up door paniles vibrate left turn light stays on on the dash at all times fuel gage reeds emepty even when full an light is on .*ak | |||
| 01/01/2002 | |||
| While driving vehicle door latch broke from metal attachment. driver held on to door until arriving at dealership. *ak | |||
| 1 | |||
| The door locks inside the door fell apart. *slc | |||
| 08/25/1998 | |||
| Doors continuously attempt to lock even after they are locked. similarly, all 4 windows rolled down approximately 4 inches while driving on the road. | |||
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||
| 08/01/1998 | 1 | 07/01/1998 | |
| Hatchback latch failed. *yc | |||
| 03/05/1998 | 1 | ||
| Rear hatch door difficult to close, on several occasions the unlatched door came open while driving. | |||
| LATCHES/LOCKS/LINKAGES - HOOD - LATCH | |||
| 04/23/2003 | 85400 | 1 | 04/07/2001 |
| Primary & secondary hood latch failure. *nlm | |||
| While driving the hood will pop up causing lost of visibility. please provide any additional information. ph | |||
| 01/29/2002 | 1 | ||
| The consumer experienced a hood latch problem. *yh driving down hwy 64 at 65 mph when hood flew open. driver was able to pull vehicle to side of road. diamlerchrysler investigator came out and said latches had corroded due to owner lack of maintenence. maintenence manual has a small note in the middle of the manual regarding lubrication of the latches, but this task is not part of scheduled maintenence tasks nor does manual describe what to use to lubricate latches. also owner purchased vehicle used in january 2001. previous owner was in nj or md. entire hood and primary and secondary latches had to be replaced. front fender had minor damage. cat 10/28/03 | |||
| 12/09/2001 | 1 | 01/01/2001 | |
| Hood flew open at 65 mph, safety latch did not engage as designed. *ak | |||
| 06/16/2001 | 1 | 11/01/2000 | |
| I was traveling on the hwy at 70-73 mph. when hood lifted and completely blinded me. i have been told by people that a safety latch should have stopped the hood from lifting the way it did. *ak | |||
| 12/26/2000 | 1 | ||
| At 60 mph hood flew open, safety hood latch was not operational. chrysler takes no responsibility. *ak the hood was replaced one month after purchase due to hail damage while at dealer's care. *yh | |||
| 09/01/1998 | 1 | 04/01/1998 | |
| Hood latches failed. yh | |||
| LATCHES/LOCKS/LINKAGES - TRUNK LID - LOCK | |||
| 12/01/1998 | 2 | 04/01/1998 | |
| Trunk lock failed. yh | |||