Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION - FRONT | |||||
| 021299 | 08/20/1999 | 607616 | This bulletin pertains to front end alignment - adjustable / offset ball joints. *tt | 09/30/1999 | |
| SUSPENSION - REAR | |||||
| 030398 | 07/31/1998 | 602321 | A growling noise may be present coming from the rear axle. *yc | 10/26/1998 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 03/01/2012 | 120000 | ||
| Death wobble: steering wheel and entire front of car shakes or oscillates very badly when traveling between 25 and 50 mph and hitting a bump or rut in the road. this violent shaking continues until the speed is reduced. this incident has happened to me about 20 times in the last 3 months. according to many reports on the internet, the bad components are the front track arm or bar and the steering damper. | |||
| 06/10/2005 | 1 | ||
| Front end pops when making a tight turn left or right. had the front axle replaced but to no avail, its doing it again. *tr | |||
| 05/07/2003 | 55770 | 5 | 06/29/2002 |
| The problems that are being recalled on the dodge durango are the exact same problems that i experienced with my 98 jeep grand cherokee with only 55,770 miles on it. the steering was so sloppy and the vehicle leaned very hard and easily that on a turn, it felt very very dangerous. i got quotes at the dealership which were astronomical, so i decided to look elsewhere. fearing roll over dangers on this vehicle, i decided to get some front and rear addco sway bars, which at the time were the strongest sway bars. after getting the sway bars via courier, i priced around and took them to four wheel parts located at 2500 marine ave. #1, redondo beach, ca 90278. i explained the problems to them. i explained that i wanted safer shocks and i didn't want the vehicle to roll-over, so they took things apart and found that the tie rods were junk. they repaired everything and charged me $2536.44 on 05/07/03, invoice # 42-045575, and that doesn't include the price of the sway bars. after the work was done, i found that the vehicle has a lot tighter turning radius and it doesn't drift or push into the next lane in a turn any more. basically, it felt like a brand-new vehicle and i paid the bill to prove it. i have the entire work order in front of me. *jb | |||
| 08/28/2002 | 1 | 02/01/2002 | |
| The vehicle was placed in park (or so i thought) and idled backwards over a medican in a parking lot with my two young children in their seats. fortunately, i caught up to the vehicle, jumped in and put my hand on the brake. i received a letter in march from the manufacturer stating they were aware of the problem and would be recalling the jeep when the parts were made available. after this incident happened, i contacted the manufacturer and the nearest jeep dealer and neither were helpful in guiding me to getting this already identified problem. the parts are not available and the vehicle hasn't been formally recalled, i was told. the problem is, my vehicle did roll backwards with two children in it and for a terrible accident to occur is obviously preventable if someone would make the parts accessible and the dealer would provide the service. i am unable to get anywhere on my own. so i was hoping i could get some help this way. thank you, michelle simpson. dt | |||
| 05/12/2000 | 0 | ||
| Consumer heard a whirping sound like a window was open. took vehicle to mechanic, and mechanic indicated that noise was coming from rear passenger's rotors. steering wheel shook, and car pulled to the right. *ak | |||
| 11/01/1998 | 11/01/1998 | ||
| Transmission makes a whining noise when vehicle is put into reverse when the vehicle is first started, rear end replaced, front end replaced, transfer case replaced, transmission taken completely apart and no repair. service department does not know how to repair. *ak | |||
| 07/01/1998 | 07/02/1998 | ||
| Vehicle vibrates. problem cannot be found. | |||
| 11/27/1997 | 0 | ||
| As soon as the vehcile reaches 66 to 70 mph the vehicle starts to vibrate and the problem has not been correct by tires, drive shaft or change of transfer case. | |||
| 1 | 10/22/1997 | ||
| Suspension system squeaks. | |||
| SUSPENSION - FRONT | |||
| 01/01/2003 | 65000 | 0 | 10/06/1998 |
| Vehicle makes a knocking noise. noise appears to be coming from area of front passenger tire area....my mechanic has replaced the shocks, control arm bushings and transmission mount strap and track bar bushings....this has not solved the problem. the jeep dealership in north charleston, sc has replaced the sway bar links and basically rebuilt the rear end....still knocking persists. jeep advises noise is normal...i disagree. jeep worked on this vehicle about 2 years ago...my mechanic in january of 2003. knocking only occurs over light bumps, roughness in road...or on dirt roads. knocking especially loud when turning a corner. would really appreciate any information on this. also, in mornings especially when cold outside when you put jeep into reverse a loud whining noise coming from rear. have had transmission fluid changed, but did not help. | |||
| 06/20/2000 | 3 | ||
| The vehicle would shimmy at 60 mph, 3 out of the 4 goodyear eagle ga tires (p225/70r15) experienced tread separation, a few months after the tires were replaced, the vehicle began to shimmy again and the dealer performed a front end alignment. *slc | |||
| 1 | |||
| There is a clicking in the front end. *slc | |||
| While driving a grinding noise occurred in front end of vehicle. dealer has replaced transfer case three times which has not corrected the problem. please give any further details. *ak | |||
| 10/28/1998 | 0 | ||
| When consumer hits the brakes the whole front end starts shaking. this causes the consumer to lose control. *ak | |||
| While driving at 45mph or above front end vibrates to the point that consumer could lose control. to stop consumer hasto slow the vehicle down. dealer has been contacted. *ak | |||
| 08/01/1998 | 1 | 03/01/1998 | |
| Front suspension failed. *yc | |||
| 03/01/1998 | |||
| Problem is a vibration that comes in at 62-67 mph, local dealership agree's,but chrysler denies problem. i am worried about the possibility of the wheels locking up at 60 or 70mph. chrysler refuses to address the problem. | |||
| 10/01/1998 | 2 | 09/01/1998 | |
| Vehicule pull to right or left when driving, dealer change 2 front tires, repair terminals and align without improvement. yg( dot number: ) | |||
| 06/20/1998 | |||
| Front suspension squeaks and grinds when driving down a bumpy road or making a turn. dealer contacted and is aware of the problem. stated motor mounts were not properly installed. also, sway bar links and bushings needed to be replaced, will back order part and replace them. | |||
| 1 | 01/24/1998 | ||
| Front end suspension experiences vibration continuously. | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | |||
| 1 | 09/25/1997 | ||
| Upper control arm loose causing noise. nlm | |||
| SUSPENSION - FRONT - STABILIZER BAR | |||
| 1 | |||
| Steering stabilizer and trac bar replaced. *mjs | |||
| SUSPENSION - MULTIPLE AXLE | |||
| 10/01/1998 | 1 | 10/01/1997 | |
| Rear axle bearing failed. *yc | |||
| SUSPENSION - REAR | |||
| 07/01/2003 | 95000 | 10 | 06/09/2002 |
| Eletrical, air condition, body noise over all unhappy with vicial evaporator core $1000.00 to repair lights and dash gages do not fuction properly suspicion sqeaks had oiled helped for a day brakes were very quick will not line up if you let go of the wheel it goes straight off the road radio can not be truned up door paniles vibrate left turn light stays on on the dash at all times fuel gage reeds emepty even when full an light is on .*ak | |||
| 08/18/1998 | 1 | 05/01/1998 | |
| Vibration, roaring & rear end noise five weeks after purchasing vehicle. drive shaft was replaced at 4941 miles. the problem reappeared and the axle assembly was replaced at 13947 miles. rear assembly replaced again two months later at 16387 miles. rear end / scraping noise and roaring reappeared. metal found inside rear differential pan and side berring race damaged. the entire rear end unit was replaced at 28844 miles. prior to the jeep being repaired on the previous dates indicated, it was also brought in for similar type problems on 11/12/99 at 25775 miles and 1/24/00 at 28323 miles but was not repaired. the last time it was repaired on 2/9/00, the jeep was at the dealership for three days and they said there was nothing wrong. however, after demanding that the rear end be checked, they found metal inside the rear differential pan and that the side berring race was damaged. *ak | |||
| 06/09/1999 | 2 | ||
| Vehicle been experiencing unnecessary noise coming from the rear; rear end differential was replaced twice by dealer, and problem still occurring. *ak | |||
| SUSPENSION - REAR - SPRINGS - AIR SUSPENSION SYSTEM | |||
| When driving and upon acceleration consumer noticed a noise coming from the rear of vehicle. consumer has contacted the dealer, dealer was aware of the problem. please provide any further details. *ak | |||
| SUSPENSION - REAR - SPRINGS - COIL SPRINGS | |||
| 1 | |||
| Steering stabilizer and trac bar replaced. *mjs | |||