Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 9942 | 12/23/1999 | 6089738 | Advanced service information regarding paint anti-chip primer contamination. *tt | 02/24/2000 | |
| STRUCTURE - BODY | |||||
| 2300904 | 03/09/2004 | 10006467 | Popping or clicking-like sound in area of front seat frame. *tt | 05/03/2004 | |
| 2301503 | 06/06/2003 | 10002049 | Wind-like sound at top rear corner of front door. *tt | 08/12/2003 | |
| 2302002 | 05/20/2002 | 633935 | New repair procedures with separate liftgate latch motor and components. *slc | 09/26/2002 | |
| 233899 | 10/01/1999 | 612176 | Information on vehicles that experience roof joint molding distortion. *mjs | 06/06/2000 | |
| 233599REVA | 10/01/1999 | 233599 | 612160 | Subject on the child seat tether anchors. *mjs | 06/06/2000 |
| 183298 | 09/25/1998 | 603635 | Subject on flash programming failure recovery. *yc | 11/17/1999 | |
| STRUCTURE - BODY - DOOR | |||||
| 231499 | 05/21/1999 | 606054 | Subject regarding door weather seal retention. *tt | 08/06/1999 | |
| STRUCTURE - BODY - TAILGATE | |||||
| 236198 | 12/18/1998 | 603160 | Some vehicles may exhibit a water leak at the rear liftgate flipper window. *yc | 02/05/1999 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 11/28/2009 | 90000 | 1 | |
| Drive seat front left corner pulled metal over floor bolt causing a broken seat and safety hazard. *tr | |||
| 09/11/2009 | 4000 | 1 | |
| My 1999 jeep grand cherokee limited w/42,000 miles. yes . not a typo . 42,000, orignal owner & scared to death to drive this suv. i have alot of the already problems, that have been reported. had to pay many, w/my own cash. this suv schould have came in 1 color lemon yellow. it is an accident watng to happen. the recent problem is now i have no a/c-heat or defroster. ths is due, to failure of the automatic temp control to work. i t started 1st by intermittently working, till now not working at all, this is just 1 more, to the list , of many other problems. i don't think that it is an coincidence that all my issue have happenned, almost exactly, in the order, of all the other complaints. i can't undestand how a company can get away w/this. this new problem can cost up to $2000, if it is, like previous reported problems, happens to be the blend doors. as a handicapped driver i drive less than 4,000 miles a year. this is the only auto i drive, thus the many, many probs have yet to raise thier head. i have read almost all complaints(too many to read) this suv schould be a total recall, i have never heard more complaints & problems, in my life, for any automobile. this suv schould be studied & reseached, on how not to build an automobile. just read the many complaints here & on the internet. we are not making this stuff up. i don't know how they stayed in business as long as they did. we, the taxpayers, bailed them out. who is bailing out all the owners, of this death-trap? if that is not absurd enuff, many problems could have been repaired, by jeep & still can. what is the purpose, of nhsta, if not to intervene? you have all the complaints. hundreds of them. you have them posted, yet, we taxpayers/owners safety, has been at risk ever since this suv was driven out of the showroom. how did you not make a recall on the rotor/brakes issue which was reported at 3,000 miles? i am so frustrated. is braking problems not a safety issue? please, help us! *tr | |||
| 02/01/2000 | 9911 | 9 | 07/01/1999 |
| Within four years approximately 8,000-10,000 miles both front brake rotors had to be turned twice and then replaced. also, both front calipers had to be replaced. this causes vehicle to vibrate and make a grinding noise when braking. dealer and manufacturer were notified, and were unable to locate the cause. *ak the brakes pulsated while driving. the dash vent did not work, and the air only worked through the defrost.*ts the consumer stated the front end of the vehicle felt loose, the dealer discovered the ball joints needed to be replaced. the driver side rear quarter panel was loose*jb | |||
| STRUCTURE - BODY | |||
| 01/01/1999 | |||
| Stalled on many occasions in stop and go traffic. has become very dangerous with potential for accident. extremely unreliable with poor build quality. dealer unable to resolve the stalling problem. long list of problems in the first 27,000 miles. very upset with this vehicle and chrysler doesn't seem to really care at all.*ak | |||
| 11/01/1999 | 1 | ||
| Center console not latching all the time, adjustment problem. *mjs | |||
| STRUCTURE - BODY - BUMPERS | |||
| 1 | |||
| Rear bumper cracked as a result of backing the vehicle into a flower box (little force). | |||
| STRUCTURE - BODY - DOOR | |||
| 07/01/1999 | 7112 | 5 | 01/04/1999 |
| The brakes and rotors were serviced on 5 different occasions. *ts. the weather strip was loose on the right rear door, also the vehicle pulled to the right. *jb | |||
| 10/01/1999 | 4 | 09/01/2098 | |
| Drivers seat breaks loose, door stop cracks, drive line whine over 40 mph. *ak | |||
| 02/21/2002 | |||
| Weather stripping is shrinking around doors and causing air to leak in while driving, manufacturer was notifed. feel free to provide any further information.*ak | |||
| 02/09/1999 | 5 | 12/11/1998 | |
| While driving at 40 mph, and upon pressing down on brake, vehicle shaks very hard, rotors appear to be very worn, vehicle has been taken to dealer approximately 5 times already. *ak consumer also stated there is a ticking noise from engine when starting up,steering damper and drag link assembly were loose,transmission shifts hard into reverse, right rear turn signal bulb was replaced, vehicle began to overheat, right side mirror was cracked,speaker was inoperative, the trim on the door panel was loose, exhaust system was loud, parking brake needed to be adjusted, passenger side seat belt was inoperative, passenger wiper blade was not cleaning the window, keyless entry remote was inoperative*slc | |||
| 03/24/2000 | 5 | 09/22/1998 | |
| When appyling brakes extreme vibrations occurs within front wheels due to pads / rotors and calipers prematurely wearing out, cause unknown. *ak dealer has replaced warped rotors and brakes several times, consumer has even had recall work done on rotors which is not resolving problem. door panel warped and splitting at bottom, dealer replaced. vehicle hard to start in the morning time, dealer replaced faulty fuel pump. *slc | |||
| 05/01/2000 | |||
| While the vehicle is in operation electrical door locks will lock and unlock on their own. dealership has examined vehicle. however, they cannot determine a definate cause for this problem. please provide any additional information/attachments. *ak | |||
| 04/01/1999 | |||
| We have also had problems with the rear door, hard grind when shifting to reverse, when shifting into reverse...nothing happened, whistling noise when driving over 45-50 mph., blower problems, fowl smell after using a.c., leak in rear window, clicking in automatic lock section, faulty speaker. *ak | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 02/08/2008 | 81808 | 1 | |
| Tl*the contact owns a 1999 jeep grand cherokee. while driving various speeds, the vehicle would completely shut down. there were no lights and no power steering when the vehicle shut off. there were no warning indicators prior to the failure. the failure also occurred several times while driving 75 mph. the contact had to wait 2-3 minutes before the vehicle would restart. she took the vehicle to the dealer a few times and they stated that the crank sensor was the cause of the failure. the dealer removed and replaced all the codes; however, the failure recurred three times afterwards. she returned to the dealer in april of 2008 and was informed they wouldhave to run more tests. the contact then traded in the vehicle for a newer model. the current mileage was 83,074 and failure mileage was 81,808. updated 07/15/08. *lj there was a noise coming from the steering when the consumer made left turns. the hatch shocks were replaced | |||
| STRUCTURE - BODY - HOOD | |||
| 03/01/2002 | 11/01/2098 | ||
| Lifts on hood failed to support hood, injuring owner. not reported to manufacturer: vehicle out of warranty.out of warranty.*ak | |||
| STRUCTURE - BODY - HOOD - HINGE AND ATTACHMENTS | |||
| 07/25/2002 | 57000 | 1 | 05/28/1999 |
| Between years 3 and 5 replaced both tail light assembly units. not covered under extended warranty. problem starting vehicle. took to dealer at least 5 times. dealer kept replacing fuel pump and saying it was bad. problem still occurs. replaced transmission sensor. replaced hood hydraulics. now hearing noise from rear end at any speed. being told by my mechanical that rear end needs to be replaced. *jb | |||
| 10/01/2003 | 80000 | 1 | 12/08/1998 |
| The pistons holding up the front hood assembly failed and can no longer bear the weight of the hood. no one was injured when the initial failure occured. this presents a major problem when servicing the vehicle as there is no other reliable mechanism to hold up the hood. placing a stick or other object to hold this open is an accident waiting to happen. jeep was contacted and would not pay for replaing this faulty component. other pistons which hold up the rear hatch as well as the pop-up glass also cannot effectively hold up the weight of the conponents they were designed for. *ak | |||
| 12/12/2003 | 29878 | 1 | |
| While checking under the hood struts snapped, causing the hood to fall down. dealership notified, but the problem was not resolved. *ak | |||
| STRUCTURE - BODY - TAILGATE | |||
| 09/27/1999 | 2 | 11/01/1998 | |
| Each malfunction has severely effected the use & safety of the vehicle. dealership is not interested in the problems | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 06/17/2009 | 75500 | 1 | |
| This incident started with a clunking noise we thought was the muffler system, in fact, the day before the car failed we had the muffler replaced. on 6/17/09 while our daughter was driving, the vehicle veered sharply to the left, she pulled over, a police officer assisted and followed her for a while to see what the problem was. it didn't do it while the police officer watched. after the police officer left, the vehicle lurched again and our daughter pulled over and called her father, he drove the vehicle and that is when the frame broke and the support to the rear axle separated from the frame. the rear wheel on the passenger side was bound against the front of the rear wheel well leaving the vehicle completely undriveable. the vehicle was then put on a trailer and delivered to our mechanic. we paid our mechanic to repair it before we thought of pursuing a claim through chrysler. we contacted chrysler and was given a case no. 18690533 and was told we needed to take it to a jeep dealer. as instructed by chrysler, we took the vehicle to royal chrysler in owego, new york. royal was very friendly and supportive to us and after inspection, stated it was the most corroded underbody they had every seen and communicated the same to chrysler directly. chrysler was not at all interested in entertaining our claim and stated it was too far out of warranty. we currently own 3 jeeps and expected chrysler to stand behind their product. it is not a vehicle we feel comfortable having our teenage daughters drive. after numerous telephone calls to chrysler by both the dealer and ourselves, they flatly refused to entertain the claim and even refused to allow us to even talk to a manager. the potential for what could have happened to all 3 of our daughters (all 3 were in the car at the time) had they been driving on the highway at 60 mph is frightening. the fact that chrysler is unwilling to recognize and correct this situation is unacceptable. *tr | |||
| 12/18/1998 | 12/01/1998 | ||
| Dealer not repairing loud noise or paint defects on delivery of new vehicle( dot number: ) | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 03/17/2007 | 104000 | 2 | |
| Tl* - the contact has a 1999 jeep grand cherokee limited. the contact stated that he filed a complaint last year (14939715), because one side of his vehicle rusted and the frame of his vehicle fractured. the contact stated that on 03/17/2007 he took his vehicle in for inspection and found that the other side is now rusted and a section by the front wheel well will soon be sheared off of his vehicle. the current and failure mileage were both 104000 miles. | |||