Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | ||||||||||||||||
| 99V312000 | DAIMLERCHRYSLER CORPORATION | from 08/18/1999 to 08/20/1999 | V (Vehicle) | 1259 | 12/20/1999 | MFR | CHRYSLER GROUP LLC | 11/04/1999 | 11/08/1999 | |||||||
| Defect Summary | Vehicle description: sport utility vehicles. some steering gear units were assembled with internal end-of-travel-stops that missed the heat treat process, resulting in soft internal travel stops. | |||||||||||||||
| Consequence Summary | This could result in sticking, binding, or seizing of the steering gear. | |||||||||||||||
| Corrective Summary | Dealers will replace the steering gear on involved vehicles. | |||||||||||||||
| Notes | Daimlerchrysler recall no. 854. owner notification began december 20, 1999.owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-992-1997. also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 1900303 | 08/29/2003 | 1900801 | 10003545 | Pop/tick sound in steering wheel area. *tt | 10/23/2003 |
| 1900502 | 05/20/2002 | 190600 | 634110 | Subject regarding steering honk on 4.0 l and 4.7 l lhd grane cherokee vehicles. *slc | 09/27/2002 |
| 1900301 | 06/08/2001 | 621894 | Some vehicles may exhibit a honk-like sound from the power steering system, occuring most often during a right hand low speed turn, such as parking lot maneuvers. *tt | 10/03/2001 | |
| 190600 | 09/15/2000 | 6092237 | Experiening steering gear honk on turns. *tt | 11/29/2000 | |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| 1900301REVA | 08/24/2001 | 1900301 | 623165 | Some vehicles may exhibit a honk-like sound when making right turns.*slc | 10/26/2001 |
| STEERING - WHEEL AND HANDLE BAR | |||||
| 1900801 | 11/23/2001 | 628194 | Experiencing a pop/tick sound heard coming from the steering wheel area while the vehicle is in motion. *tt | 03/06/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 06/05/2012 | 102406 | ||
| As i was pulling out of my driveway on the morning of tuesday, june 5 and heard a loud clicking sound coupled with a sticking in my steering wheel as i turned it to the right. as i continued to my drive, i noticed the clicking and sticking almost every time i turned the steering wheel to the right (even on slight motions like when parallel parking). i took the car to the mechanic for fear the steering would stick and i would ram into something or someone. he told me everything seemed fine on the outside (no signs of the typical wear and tear or any of the common leakage problems). however, he said this was a serious problem and the vehicle should not be driven. after careful inspection he found the interior of the gearbox cracked. when he looked up the parts he saw that the 2000 and 2001 steering gear had been recalled and instructed me to talk to my local jeep dealer (my local dealer is the figueroa location in downtown los angeles). when i spoke with them, they informed me my car was not under the recall parameters as it was manufactured in december 1999. however, i would like to note that this problem seems far more reaching than the small parameters of the dates of the recalls. the same part (#52088272ad) has caused the same hazardous and costly problem (sticking/binding/seizing) over a span of two years of jeeps, 2000 and 2001. this same part was used in jeeps in subsequent years as well. | |||
| 04/20/2006 | 50000 | 1 | |
| My car has major problems and i can't afford to fix, then i find the problem that i have is due to the automaker's problem because the car is on recalls for the problems i am having. i received no notices on any recall, and when i got on the web-site to check for recalls there are as many as 10 major problems with my car and jeep. some could cause me to crash or even explode while driving. where are my recall notices? *tr | |||
| 02/09/2005 | 56000 | 1 | 08/05/2002 |
| 1. normal operation of vehicle 2. the service bulletin describes it as a honk-like sound from the power steering system, occurring most often during a right hand low speed turn, such as parking lot maneuvers. 3. nothing, i've contacted the dealer several times and they have offered no solution to the problem. *jb | |||
| 01/01/2002 | 1 | 10/24/1999 | |
| 1. transmission: having problems shifting from 2nd gear to 3rd gear until car is fully warmed; occasionally, the car stalled due to the gear not shifting properly; 2. brake rotors: rotors warp within 12,000 miles; changed new rotors and pads three times; 3. alignment: pulls to the right summary: transmission & brake rotors are known problems by dailerchrysler---unsafe vehicle. *la | |||
| 15000 | 5 | 12/01/2000 | |
| Power steering pump broke on vehicle. *mr while driving the consumer completely lost the power steering on the highway. the power steering had a kink in the column and could be heard when making a turn. the power steering hose was replaced along with the steering pump. the consumer was informed that the front left tire was bald due to improper alignment. there was a whistling sound under the hood when the vehicle was idled. the water pump and the clutch was replaced due to bad bearing. *scc also the rotors were replaced. *jb | |||
| Consumer called complaining about having problems with a vibration on the steering wheel. also stated that while driving the vehicle every time he steps on the brake pedal the steering wheel will vibrate. dealer was contacted and stated that the rotors were bad. | |||
| 10/01/2000 | 0 | ||
| Vehicle was making poppy noise coming from steering, and passenger's lock wouldn't lock at time. vehicle pulled over,, brakes had to be replaced. the dealership is aware of the problem. | |||
| 01/01/2000 | |||
| Steering makes poppings sound -dealer service dept c/n fix. *ak | |||
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||
| There is a problem with electrical system causing fuel light to come on or not come on when fuel is low. alarm system is malfunctioning. driver's seat memory is no longer functional. keyless remote works sporadically. owner has been to dealer numerous times for these intermittent problems.*ak | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 12/27/2006 | 79000 | 1 | 01/01/2003 |
| Tl* - the contact stated that while driving whining noise was heard upon turning the vehicle to the right at low speeds, no problem at all on highway speed. the contact stated there was nhtsa recall campaign 99v312000 regarding the steering: gear box (other than rack and pinion). the vehicle has the same problems as indicated in the recall. however, it was not included in the recall due to the vin. jrb. *ak updated 01/29/07. *jb | |||
| 01/15/2006 | 87000 | 2 | 02/22/2005 |
| Driving with my daughters to the beach when suddenly my steering wheel froze as i was along a winding road. towed truck to a mechanic who diagnosed that the gear box was broken at that point he repaired the gear box. approximately 1 week later the same exact thing except that the truck caught fire, again towed the truck back to mechanic who replaced the gear box. i thought i was going to die when i experienced my steering wheel freeze and the fire was extinguished quickly so minimal damage was suffered. in 1 year that i own this vehicle the radiator has also needed to be repaired, the locks on my driver door stopped working, the fan in the cooling system has stopped working, i have been told that the muffler was improperly installed. i never expected so many faults or so much money spent in repairs on a so called certified used vehicle. *nm | |||
| 01/01/2006 | 70000 | 1 | 02/01/2004 |
| Dt*: the contact stated the vehicle gear shifter changed the gears from drive to neutral or the vehicle would stall while turning. the problem occurred while slowing down for a stop, pulling out or turning while driving between 20 to 30mph. there is a nhtsa recall, # 99v312000, regarding the gear box. the vehicle had the same problems as indicated in the recall; however it is not included in the recall due to the vin. | |||
| 11/28/2005 | 67000 | 12 | 10/29/1999 |
| Dt: the contact states there is an nhtsa recall, campaign 99v312000 regarding the steering: gear box (other than rack and pinion). the vehicle has the same problems as indicated in the recall. however, it is not included in the recall due to the vin. the vehicle has not been repaired. *ak | |||
| 06/06/2005 | 67900 | 1 | 10/08/2002 |
| Hello, i am the owner of a 2000 jeep grand cherokee laredo with the vin#: 1j4gw48nxyc108473. i am experiencing the following issues with my vehicle: the steering feels loose, feels like it is sticking and it seized once. i had the vehicle inspected by a dealership and was told that the steering gear box is defective and needs to be replaced. since i am very concerned about the safety of my family, we have discontinued driving the vehicle for now. after some research for the possible root cause of this problem i found the following recall notice: 2000 jeep grand cherokee laredo nhtsa recall id number: 99v312000 recall date: nov 04, 1999 component: steering:gear box (other than rack and pinion) potential units affected: 1259 please review interestingly enough, my own vehicle was also built in august of 1999 (per sticker on vehicle). after talking to the dealership to see if my vehicle was included in the recall, i was only told that there are no open issues listed on my vehicle and they could not even tell me if my steering gear was replaced at the time of the previous owner. after calling chrysler corporate customer service, i was also told that there is no open recall on my vehicle and that there is nothing they could do for me. here is my request to you: please contact daimler chrysler to get some more information as to why my vehicle is not included in this recall even though it was built in exactly the same time frame as all the recalled vehicles. i would expect for dc to include my vehicle in this recall and remedy the defect in their component before anybody gets hurt. thank you very much for your help. best regards, klaus hofmockel | |||
| 12/23/2003 | 130000 | 1 | 06/01/2000 |
| Summary: vehicle description: sport utility vehicles. some steering gear units were assembled with internal end-of-travel-stops that missed the heat treat process, resulting in soft internal travel stops. consequence: this could result in sticking, binding, or seizing of the steering gear there is already a recall on the 200o jeep grand cherokee for the steering box. i am having this problem as well. as a result i drove off the road last night going around a corner. i live in the mountains of colorado so i was lucky this was not in a bad spot. i was able to go onto the shoulder and stop. it did free itself after i revved the engine and turned the wheel. but none the less this could result in a crash. i have contacted jeep and they tell me i am not covered by their recall. i find this ludicrous. if they know of a issue they should take responsibility for it. especially one that could result in some either running head on into another vehicle, or driving off the road. | |||
| 06/01/2000 | 2 | 11/01/1999 | |
| Steering makes a sqeaking noise when right hand turns are made. dealer has replaced gear box twice . the problem still exists. the dealer is starting to ignore me and refusing to aknowledge the problem now that the car is out of warranty.a formal complaint will be filed with daimler=chrysler. *ak | |||
| 09/01/2001 | 1 | 08/01/2000 | |
| Whining noise upon turning the vehicle left or right at low speeds.. dealer in princeton ,nj says sir...thats normal operating noise.. wow, just like pleading the 5th.. no comment.. took it to another dealer(one where it was purchased from) they recognized the problem and said it was a common problem.. they replaced the gear box. sound is coming from the pressurized fluid within the steering gear box. it is a confirmed design flaw. congratulations chrysler.. you did it again..the new gear box is much quieter but aftera month..the noise is back but not as pronounced. lesson for today.. not all dealers are the same in their service ability.*ak | |||
| 07/01/2001 | 1 | 08/01/2000 | |
| No summary listed for above vehicle. *ak | |||
| 07/03/2000 | 500 | 07/01/2000 | |
| Steering squeak or moan when turning, evident since day of purchase, vehicle is now one year old. repaired numerous times but still not fixed. other vehicle problems includes warped rotors at 14000miles, dealership replaced front rotors.*ak | |||
| 12/01/2000 | |||
| Steering wheel/column is making a clicking noise when wheel is turned, and steering wheel feels as if it is loose. also, when wheel is turned a beeping noise is emitted on a random occurrence. dealership has examined vehicle, and changed gear box three (3) times. however , problem has not been corrected. please provide any additional information/attachments. *ak | |||
| 08/16/2000 | 2 | 08/01/2000 | |
| Experiencing what the dealership calls a honking noise in the steering wheel sometimes when making right turns. the dealership has tried to fix the problem twice now by putting two steering gear assemblies in and the problem still exists. now they think the tubing for the steering wheel fluid is the problem and that it needs to be re-designed. they think the tube is to small. could this problem possibly cause me any safety problems while driving? what should i do considering they are telling me that they have to re-design this tubing? | |||
| 06/20/2000 | 15 | 05/01/2000 | |
| The daimlerchrysler district manager for maryland and d.c. first told me that the crown of the roadway was the cause of my problems with this 2000 jeep grand lemon - when pressed to present a more creditable explanation for the extreme steering pull to the right side of the roadway, his answer was: mr. jackson, i'm telling you as the washington zone manager for daimler chrysler that i cannot find any problems with this jeep and as the zone manager for maryland i say you do not have a problem, therefore daimlerchrysler does not consider this jeep to be defective. as the daimler chrysler zone manager i am telling you that in my opinion there are no problems with this vehicle. --- what a load of | |||
| 02/01/2000 | |||
| On my 2000 jeep grand cherokee laredo, steering has to constantly be corrected. the vehicle will wander into another lane unless you constantly correct the steering. the steering feels very disconnected. dealer says that this is just the way the steering works. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 01/09/2005 | 79850 | 2 | 09/25/2004 |
| The first time this happened, i was moving my car out of the garage and as i backed out of my driveway, the steering wheel froze and i was unable to turn it at all. i had to shut of the car then turn it back on again. the scond time i was driving down the street and needed to turn my steering wheel to the left, and it froze up.i was unable to turn my steering wheel at all. i had to stop my vehicle in the middle of the road, put it in park and turn it off, then back on again to reset it. i looked up on the internet any recalls and i was given a technical service bulletin that there is a problem with the steering: gear box. however, the dealerships will not fix it for free. *ak | |||
| 06/20/2000 | 15 | 05/01/2000 | |
| The daimlerchrysler district manager for maryland and d.c. first told me that the crown of the roadway was the cause of my problems with this 2000 jeep grand lemon - when pressed to present a more creditable explanation for the extreme steering pull to the right side of the roadway, his answer was: mr. jackson, i'm telling you as the washington zone manager for daimler chrysler that i cannot find any problems with this jeep and as the zone manager for maryland i say you do not have a problem, therefore daimlerchrysler does not consider this jeep to be defective. as the daimler chrysler zone manager i am telling you that in my opinion there are no problems with this vehicle. --- what a load of | |||
| STEERING - LINKAGES | |||
| 03/24/2002 | 11/01/1999 | ||
| Bolt that holds pitman arm to steering linkage was loose and cotter pin was missing. *ak | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 04/18/2005 | 102000 | 1 | 08/15/2000 |
| Tl*- the contact owns a 2000 jeep grand cherokee with a current odometer reading of 106,000 miles. the contact stated that while driving under normal conditions in reverse the passenger's side lower ball joint failed. the vehicle was towed to the dealer, byden motors, and the vehicle was repaired. the failure mileage was 102,000.*ak the tie rod was bad. updated 04/12/07. *jb | |||
| 09/14/2006 | 0 | 1 | 01/12/2000 |
| Tie rods, wheel bearings, ball joints, fan clutch, shorted engine compartment wiring harness, fuel pump assembly all gone wrong from time of purchase; january 2000/brand new to sept. 2006...some pd. under warranty others after 2004 not; even though the defects usually do not happen to a jeep grand cherokee/fully loaded. the last straw was the ball joints; we asked if some form of recall should of been done and then asked for a reimbursement because my wife's' 2004 jeep liberty limited had a recall on it's ball joints/lower ones so after having mine replaced last friday 9/15/2006 we asked about the grand cherokee and it's ball joints; we also updated on all the defects we've had to correct and wondered if it wasn't a expensive lemon...$35,000.00 is what i paid. we called chrysler main customer service and was only told were sorry, the age of the jeep and past warranty...what does that have to do with all the past defects since 2000 and the fact we tried their customer service in 2002 and got no where again. no matter the age of the vehicle...safety is safety. and if ball joints go bad for no reason and have to be replaced then, it should go as a safety concern for all their vehicles. *jb | |||
| 06/27/2005 | 100232 | 2 | 12/02/1999 |
| Dt: contact states: the tire rod and ball joints on the driver's side fell apart. he saw on the website there was 318,000 recalls on the durango for that year. there was no warning that the failure was about to occur. he has called chrysler and they said they did not have any other reports of this issue. *ak *nm | |||
| 01/01/2001 | |||
| Vehicle has a rough ride to it. *ak | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 07/20/2003 | 34000 | 4 | |
| Consumer complained about steering problems. there was a honking noise when the steering wheel was turned. intermittently steering wheel made a popping noise while driving, especially when turning, and the steering wheel failed to go in the locked position when the vehicle was turned off. dealership didn't know what caused these problem,but there was a technical service bulletin on each of them. also, front drive axle made a wining noise while driving. *ak | |||
| 03/16/2003 | 12000 | 1 | 08/01/2000 |
| The rear windshield wipers were defective. the rotors were replaced, there was a gap in the back door which caused the door locks not to work, the door had to be repainted and the steering wheel cover peeled. mr *ts *jb | |||
| 03/24/2000 | 7986 | 7 | |
| The consumer is experienced a recurring problem with the brakes. the problems are as followed: shimmying, squeaking/squealing in the brake system, shimmy/shake in the steering wheel, and warped rotors. the vehicle is was still under warranty, but the consumer was told that there was no way possible that this problem could be covered by warranty, and learned from the dealer that they are aware of the problem, which is a caliper problem. (which indicates that the problem will occur again) the rotors were refaced and resurfaced, and the pads were resurfaced. refer to odi#768226 *scc | |||
| 03/01/2002 | 2 | 06/01/2000 | |
| Transfer case bad on delivery. snap ring not installed unit replaced. brake rotors warp every 20k miles. replaced with aftermarket at 40k.. steering column clunk and feels loose. dealer replaced with new, same problem exists. excessive clunking and looseness in driveline. loud clunk park to reverse dealer says normal but lots of complaints. mr | |||
| 08/29/2001 | 3 | 06/01/2000 | |
| Transmission has a constant problem w/reverse, loud noise and rough engagement jeep stated it's normal to factory/specs. steering column has knocking noise and is loose/play. has been replaced once. same problem exists with steering column & jeep refuses to fix. jeep says it's normal to factory/specs this time. fuel pump has been replaced due to vehicle not starting due to pressure problem in fuel pump. vehicle sometimes does not start after fuel pump replaced. jeep states it's normal to factory/specs and refuses to fix.*ak | |||
| 12/01/2000 | |||
| Steering wheel/column is making a clicking noise when wheel is turned, and steering wheel feels as if it is loose. also, when wheel is turned a beeping noise is emitted on a random occurrence. dealership has examined vehicle, and changed gear box three (3) times. however , problem has not been corrected. please provide any additional information/attachments. *ak | |||