Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 0200204 | 05/25/2004 | 0200204A | 10007926 | A squeak or squawk-like sound may be present in the front or rear suspension. *tt | 07/15/2004 |
| SUSPENSION - FRONT | |||||
| 021299 | 08/20/1999 | 607616 | This bulletin pertains to front end alignment - adjustable / offset ball joints. *tt | 09/30/1999 | |
| SUSPENSION - REAR | |||||
| 030300 | 03/10/2000 | 610619 | Concerns with a whine-like sound heard coming from the rear axle of the vehicle at speeds greater than 40 mph. *tt | 05/08/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 09/14/2006 | 0 | 1 | 01/12/2000 |
| Tie rods, wheel bearings, ball joints, fan clutch, shorted engine compartment wiring harness, fuel pump assembly all gone wrong from time of purchase; january 2000/brand new to sept. 2006...some pd. under warranty others after 2004 not; even though the defects usually do not happen to a jeep grand cherokee/fully loaded. the last straw was the ball joints; we asked if some form of recall should of been done and then asked for a reimbursement because my wife's' 2004 jeep liberty limited had a recall on it's ball joints/lower ones so after having mine replaced last friday 9/15/2006 we asked about the grand cherokee and it's ball joints; we also updated on all the defects we've had to correct and wondered if it wasn't a expensive lemon...$35,000.00 is what i paid. we called chrysler main customer service and was only told were sorry, the age of the jeep and past warranty...what does that have to do with all the past defects since 2000 and the fact we tried their customer service in 2002 and got no where again. no matter the age of the vehicle...safety is safety. and if ball joints go bad for no reason and have to be replaced then, it should go as a safety concern for all their vehicles. *jb | |||
| 07/01/2001 | 2 | 07/06/2000 | |
| I bought the 2000 jeep grand cherokee car brand new, one year later we had to have the rotors replaced, six months later we had to replace the brake pads. six months after that, the automatic door lock on the diver's side started making loud screeching noises whenever you lock and unlock the door, a dealer looked at it and estimated $700 to have it repaired. we've been having fron suspension problems, and the transmission makes a humming sound when it's in reverse. what's next?*ak | |||
| 06/19/2003 | 1 | ||
| While traveling on the highway and without prior warning. vibration is coming from underneath the vehicle. dealer is aware of the problem. *ak | |||
| 15000 | 5 | 12/01/2000 | |
| Power steering pump broke on vehicle. *mr while driving the consumer completely lost the power steering on the highway. the power steering had a kink in the column and could be heard when making a turn. the power steering hose was replaced along with the steering pump. the consumer was informed that the front left tire was bald due to improper alignment. there was a whistling sound under the hood when the vehicle was idled. the water pump and the clutch was replaced due to bad bearing. *scc also the rotors were replaced. *jb | |||
| 1 | 03/01/2002 | ||
| Jeep pulls to the right, can't be fixed. caster camber out of spec. dealer tried to tell me chrysler designs the vehicle to pull to the right, when i didn't believe that, they told me it was the crown on the road. nlm | |||
| 01/01/2002 | 2 | 07/01/2000 | |
| When applying brakes at highway speeds, vehicle starts vibrating and pulsating. took vehicle to dealer and had rotors redone, problem still exists.*ak | |||
| 12/01/1999 | |||
| Vehicle has always pulled to the right. caster/camber are out of factory specs, but the dealer says there is no way to correct the problem.*ak | |||
| 09/01/2000 | |||
| Loud whine when driving over 50 mph, have to yell to be heard, gas gulzzer. *ak | |||
| SUSPENSION - FRONT | |||
| 01/01/2002 | 1 | 10/24/1999 | |
| 1. transmission: having problems shifting from 2nd gear to 3rd gear until car is fully warmed; occasionally, the car stalled due to the gear not shifting properly; 2. brake rotors: rotors warp within 12,000 miles; changed new rotors and pads three times; 3. alignment: pulls to the right summary: transmission & brake rotors are known problems by dailerchrysler---unsafe vehicle. *la | |||
| 06/01/2001 | 0 | ||
| Vehicle pulls to the right. when driving, i constantly have to steer to the left so that the vehicle will go straight. | |||
| 09/08/2000 | 3 | 05/01/2000 | |
| There are alot of problems with this jeep all witch i have proof of repairs, cam shaft, tires, brakes, alignment and humming at 65 mph.*jb | |||
| 10/01/2001 | 2 | 08/01/2000 | |
| Jeep is pulling to the right.. was told its the crown in the road by first dealer. had it taken to another dealer.. was told the alignment is off. ..so it was corrected.. still does it. this is an ongoing problem.. these vehicles ablility to hold a straight line is like trying to pull a rabbit out of a hat. magic..just an illusion that the dealer wants you to swalow up.. crown in the road my ass. *ak | |||
| 6 | |||
| Vehicle severely pulls to right when driven at highway speeds. dealer cannot identify the problem. *ak | |||
| 10/29/2000 | 2 | 10/01/2000 | |
| This is the 2nd time for the brakes shuttering. also, always pulls to right *ak | |||
| 09/01/2000 | |||
| Consumer noticed vehicle pulled very hard to right taken to dealer, and could not fix problem. *ak | |||
| 09/01/2000 | |||
| While traveling at various speeds vehicle pulls drastically to right. *ak | |||
| 1 | 10/28/1999 | ||
| The vehicle is misaligned. yh | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 04/18/2005 | 102000 | 1 | 08/15/2000 |
| Tl*- the contact owns a 2000 jeep grand cherokee with a current odometer reading of 106,000 miles. the contact stated that while driving under normal conditions in reverse the passenger's side lower ball joint failed. the vehicle was towed to the dealer, byden motors, and the vehicle was repaired. the failure mileage was 102,000.*ak the tie rod was bad. updated 04/12/07. *jb | |||
| 06/27/2005 | 100232 | 2 | 12/02/1999 |
| Dt: contact states: the tire rod and ball joints on the driver's side fell apart. he saw on the website there was 318,000 recalls on the durango for that year. there was no warning that the failure was about to occur. he has called chrysler and they said they did not have any other reports of this issue. *ak *nm | |||
| 01/01/2000 | 12/01/1999 | ||
| Vehicle has been in for this and other problems. tires are becoming severely worn. was told that new ball joint has been installed. vehicle still pulls right. all tires were cross rotated which evens wear and reduces pull for several hundred miles. i will contact dealer and chrysler direct in attempt to have problem resolved. i am angry that the tires are wearing at an unreasonable rate which will cause pre-mature replacement. i like the vehicle and would like to have the problem(s) resolved so it does not continue to drive to the right. thank you. please do not hesitate to call and perhaps leave a message so i might return your call during your work hours. i am a school teacher and cannot talk during class time. sincerely, e. meisser. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 06/27/2005 | 100232 | 2 | 12/02/1999 |
| Dt: contact states: the tire rod and ball joints on the driver's side fell apart. he saw on the website there was 318,000 recalls on the durango for that year. there was no warning that the failure was about to occur. he has called chrysler and they said they did not have any other reports of this issue. *ak *nm | |||
| SUSPENSION - FRONT - SHOCK ABSORBER | |||
| 08/14/2006 | 26960 | 2 | 06/17/2000 |
| Replacement of brake rotors/pads & shock problems. *jb | |||
| 06/01/2000 | 3 | 09/03/1999 | |
| Front rotors have been replaced 3 times/ were resurfaced once, and rear rotors were replaced once due to vibration in vehicle.*ak consumer stated that the pcv valve failed, fuel filter failed, and front shocks leaking fluid and replaced front shocks, also the transmission pan was leaking fluid, wiper blades were replaced.*yd | |||
| 10/31/2001 | 1 | 11/01/1999 | |
| Steering column vibrates severly when attempting to apply brakes and traveling at speeds above 65 mph, dealership has examined vehicle, and has failed to remedy problem by replacing brake pads and rotors. *ak dealer recommended replacing rotors, which were warped, and also the brake pads, consumer refused, also left front and rear shock absorbers were leaking, which were replaced.*yd | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 10/29/2003 | 57000 | 4 | 10/10/1999 |
| I purchased my 2000 jeep grand cherokee in 1999. i have been in and out of the dealer service for repeat major problems. my tire squeaked loudly while driving and after a year of not finding the problem, and fixing what they thought was the problem the left front wheel bearing was replaced and solved that problem. during the problem with the squeak they informed me that the transfer case had a problem and the solution was to drain and refill the 4wd transfer case fluid, i had them complete the service. also during my cargo door would not open neither would the window, they replaced the latch lift. the next problem was that i was noticing smoke coming from underneath my hood. i brought that to their attention and they notice a fluid leak and had to replace my cylinder head gasket. the smoke was still there after that effort and now my transmission has went out. i need an overhaul transmission that will cost $1800.00 because now it's out of warranty. when i called the dealership they made it seem as if i did not take care of my vehicle. when my jeep needs servicing i always went to the dealership (5 star) so they can help me take care of my investment. any needed repair that was requested i had done. my jeep only has 57,000 miles on it. the crysler company has most definitely lost a customer.*ak | |||
| SUSPENSION - REAR | |||
| 10/17/2005 | 110000 | 1 | 08/01/2004 |
| Dt: the contact owns a 2000 jeep grand cherokee laredo two wheel drive that experienced vibration. the vehicle was taken to a transmission repair shop because the contact suspected it was an issue with the transmission. when the vehicle was placed on racks the mechanic noted it was the carrier bearings in the rear end. also, the mechanic noted this was a common issue that he was quite familiar with. it was dangerous because there was a risk for the wheel locking while driving. the mechanic would not perform the repairs because the would soon due to the part being defective. the contacted contacted a chrysler dealer and the manufacturer, and they would not offer any assistance because vehicle was out of warranty. no repairs or corrections have been made at this time. they suggested a friction modifier to remedy this problem. *ak | |||
| 05/10/2004 | 19558 | 1 | 09/01/1999 |
| The vehicle's brakes and rotors have had to be repaired often. *nm the consumer was told that the rotors were too small for the vehicle. the consumer heard a pop noise when taking off or stopping intermittently. the vehicle shimmied at 60 mph and when the vehicle slowed down. oil leaked from the front differential. the vehicle door lock made a bad grinding noise when the consumer used they key to access the vehicle. *tc *jb | |||
| 02/02/2004 | 45000 | 1 | 07/25/2000 |
| Our 2000 jeep grand cherokee has been having rear end problems for the past 1 1/2 years. it started around 45,000 miles and we had a certified mechanic patch it up in november of 2003. he said it was a regular problem with these vehicles and we would never have the noise go away. the noise has gotten worse and the dealership told us not to drive the jeep anymore before major repairs are done on the ring and pinion gears and pionion bearins, a cost of $1200. why are these vehicles needing this major work done at all, much less at 45,000 miles ane now 80,000? this should be a recall and fixed by the manufacturer - obviously this is not normal wear and tear - substandard parts or workmanship have to be involved.*ak | |||
| 06/12/2001 | 2 | 06/01/2001 | |
| Rearend makes a howling sound between 55-63 mph when i am coasting. *ak | |||
| SUSPENSION - REAR - SHOCK ABSORBER | |||
| 08/14/2006 | 26960 | 2 | 06/17/2000 |
| Replacement of brake rotors/pads & shock problems. *jb | |||
| 10/31/2001 | 1 | 11/01/1999 | |
| Steering column vibrates severly when attempting to apply brakes and traveling at speeds above 65 mph, dealership has examined vehicle, and has failed to remedy problem by replacing brake pads and rotors. *ak dealer recommended replacing rotors, which were warped, and also the brake pads, consumer refused, also left front and rear shock absorbers were leaking, which were replaced.*yd | |||