Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||||
| 01011 | 06/22/2001 | 620940 | Advance service information regarding rough idle after extended storage. *tt | 09/04/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 01/24/2011 | 150000 | ||
| Tl-the contact owns a 2000 jeep grand cherokee. while driving approximately 20 mph the vehicle surged forward until the contact turned off the ignition. the vehicle was not taken to have the failure diagnosed. the failure and current mileages were 150,000. the vin was unavailable. sm. | |||
| 09/05/2009 | 100000 | 1 | |
| Jeep tengo un problema con aceleraci | |||
| 08/04/2008 | 75000 | 1 | |
| 2000 jeep grand cherokee has in past revved up and accelerated suddenly. but i was able to stop it with brakes. today, 8/4, i was parallel parking and went into reverse. when i went into drive, the jeep revved up and accelerated on its own. i applied brakes but car kept accelerating and tapped car in front of me. luckily no one was hurt, but easily could have been. *tr | |||
| 04/27/2008 | 82000 | 1 | |
| Unexpected acceleration of 2000 jeep grand cherokee laredo from a stop position with horse trailer attached almost cost serious injury to life and property damage. vehicle was in stopped position. foot was on brake pedal. car revved up on it's own and pushed vehicle and horse trailer 5-6 foot in reverse -- although brake pedal was being depressed (i was almost standing on it). i read over the internet that this is a somehow common occurrence and wanted to report it as well. *tr | |||
| 01/01/2001 | 30000 | 1 | 09/01/2000 |
| Tl*the contact owns a 2000 jeep grand cherokee laredo. the contact stated that the vehicle accelerates by itself and makes a strange noise in the transmission box. the vehicle has been in and out of the shop since the date of purchase, with repair costs exceeding $4,000. the dealer stated that even though there are recalls, her vin is not included. the dealer changed her fuel injector system, which caused her to be involved in a crash and also receive speeding tickets. while driving 60 mph, the vehicle shut off on the freeway and almost caused another vehicle to run over her. the contact stated that it takes approximately fifteen minutes to start the vehicle. she took it back to the dealer after the most recent failure and they stated that she would need another fuel pump. she called daimler chrysler who stated that she needed to take her vehicle back to the dealer. chrysler stated that they would replace the parts of her vehicle at no cost. when she took her vehicle back to the dealer, they stated that the representative from chrysler gave her the wrong information and that her vehicle was out of warranty. the contact stated that her vehicle has not been driven since due to the previous crash and failures. the dealer and the contact have all of the repair documentation. a police report was filed for the speeding tickets. the current mileage is 99,000 and failure mileage was 30,000. | |||
| 03/06/2007 | 1 | ||
| While my son was pulling into a parking spot the accelerator on our 2000 jeep grand cherokee ltd suddenly accelerated. you can see the skid marks from him applying the brakes but it went full throttle and took it into a concrete wall. the jeep has been totaled. i have been finding a lot on the internet now that shows this has been happening to the jeeps for some time. i have filed a complaint with chrysler - have been transferred to several different departments, and am still waiting to see if they will accept any responsibility.*jb | |||
| 08/09/2006 | 57000 | 12 | 03/31/2003 |
| My 2000 jeep grand cherokee also has the acceleration problem (without notice) when shifting from or to park. i've had a dozen instances including some while stopped behind other vehicles at a red light and when i take my foot off the brake the car wants to surge forward. i've taken to staying back a bit further in those instances. i instruct my wife and son to do the same when driving my vehicle. *jb | |||
| 01/01/2005 | 1000 | 01/05/2000 | |
| I a saw a story on the news regarding sudden unexplained acceleration in 2000 jeep grand cherokees which has been resulting in accidents, and one fatality. link to story: http://www.wcpo.com/wcpo/localshows/dontwasteyourmoney/14765976.html i too own a 2000 jeep grand cherokee and experienced the unexplained sudden acceleration issues. i have had too many close calls to mention, especially at stop lights, stop signs and when pulling into parking spaces. situations that require the car to progress slowly, such as the situations above or in traffic. i thought it was just mine, as my jeep has been nothing less than high maintenance, but after seeing this story, it appears that i am not the only one experiencing this issue. i saw on the news/read in the article that the ky attorney general was participating in the investigation. i have also contacted the oh attorney general and filed a formal complaint, to bring this to his attention and in hopes that he too will join in this effort. *jb | |||
| 05/14/2003 | 3 | 01/03/2000 | |
| 2000 jeep grand cherokee v8 - engine stalls out intermittently while driving. this happens more frequently in colder weather (50 - 70 degrees f), but also happens after the engine is hot. stalls when foot is off the gas and slowing down, braking, etc. it usually starts right back up. this is dangerous because the vehicle is extremely difficult to steer without power. the vehicle has been one chyysler dealer 3 times concerning this issue, another chrysler dealer one time, and a private certified mechanic. none have been able to fix the problem. the engine light does not turn on when it stalls. no diagnostic codes are stored in the jeep's computer other than the number of times it was restarted. since the problem is intermittent, the mechanics are unable to correctly diagnose the problem and determine if it has been repaired, but they remain capable of charging lots of money for replacing plenum seals, checking the idle, flushing the transmission, cleaning fuel filters, testing time, replacing the pcv valve, and more. the car stalls an average of once every 10 miles, less if i drive with two feet, keeping pressure on the throttle.*ak | |||
| 09/02/2004 | 85000 | 7 | |
| When coming to a stop engine revved and consumer lost control of vehicle. *ak | |||
| 01/01/1901 | 1 | ||
| While idling the vehicle would surge or suddenly accelerate. this problem occurs while driving and is becoming more frequent. the vehicle will be inspected by a dealership. *ak | |||
| 04/09/2004 | 57000 | 1 | |
| While pulling into a parking space vehicle surged forward while the consumer was depressing the brakes. vehicle jumped the curb and collided with a tree. there were no injuries involved. *ak | |||
| 36000 | 6 | 12/01/2003 | |
| The vehicle slipped out of gear when the consumers foot was not on the brake. the vehicle also had a problem with sudden and unexpected acceleration. *jb the vehicle crashed into another vehicle in reverse then hit a steel pole which stopped the vehicle. the consumer requested reimbursement. *sc *jb | |||
| 10/13/2003 | 39200 | 1 | 04/16/2003 |
| I was pulling into a parking place at work. i had just turned left into the parking lot and had applied the brake to slow. i moved about five parking spots up and applying my brake again turned into the parking. during this time i had not taken my foot off of the brake pedal, only decreased the pressure. when i applied pressure to come to a full stop the car suddenly sounded like a jet engine and took off, going through a brick wall, traveling across about twelve to twenty feet of yard and plowed into the side of a house. i know that my foot was firmly on the brake and not near the accelerator pedal. needless to say i am extremely afraid to drive this car. i had purchased this 2000 jeep grand cherokee from a chrysler dealer on april 16, 2003 and for the first six months had no problems with the vehicle. *la | |||
| 03/06/2003 | 45000 | 11/30/2002 | |
| 2000 jeep grand cherokee stalls at stop lights and in stop and go traffic. also accelerates on its own at stops..very dangerous. when it happens it also lunges forward while driving, and steering will lock up. *nlm | |||
| 04/22/2002 | 4 | ||
| Consumer put the vehicle in park, set the emergency brake and kept the engine running while getting the mail. consumer returned with foot on the brake pedal, released the parking brake, put the vehicle in reverse gear. wihtout touching the accelerator, the vehicle moved backwards two car lengths. suddenly with out consumers assistance, the vehicle revved and accelerated with full power. consumer had his foot pressed hard on the brake pedal, but the vehicle kept moving. this problem is intermittent. *jg | |||
| 09/21/2002 | 1 | 08/01/2000 | |
| Vehicle went into full throttle reverse as it was shifted out of park. vehicle is equipped with a brake interlock that prevents shifting out of park without brake being applied. vehicle left rubber marks from all four wheels for several feet before i was able to being it under control. application of both feet to brake pedal didn't stop the acceleration and problem vanished as quickly as it appeared. all indications nominal after the event, but am now very concerned of personal liability in the event of an injury. this is a very dangerous situation and i can say with absolute certainty that the accelerator was not touched. one other detail i might mention is that as i was engaging the brake pedal to shift into reverse, something registered that the pedal felt funny. i've attempted to recreate the problem... using the brake with the engine off to remove any vacuum assist, then starting... normal shifts from park to reverse... nothing. my profession and training allows me to be somewhat objective in this matter. i have to assume that somehow the pedal feeling for the brakes and the instant throttle increase are related. since there is no mechanical connection, it would lead me down the path of an electronics malfunction. i will inform chrysler and the dealer as soon as business hours start on monday, but i write this in case i am the victim of a similar event before the vehicle is repaired.*ak | |||
| When brakes were applied to slow down/stop vehicle suddenly jerked forward. this problem would sometimes happen when backing up. owner has taken vehicle to dealership, but problem has not been resolved. please describe details. *ak | |||
| 12/01/2099 | |||
| Inadvertent roll away in reverse in park. *ak | |||
| 09/15/2001 | 365 | 09/01/2001 | |
| Dealer fails / resists fix safety probs due to warranty work: wheels shimmy, brakes pulsate,= dangerous handling, unreliable speedo. *ak | |||
| 05/22/2002 | 1 | ||
| While vehicle was left in idle and in neutral it started to accelerate up to 50-60 mph while consumer had foot on brakes.*ak vehicle crashed and rolled over, consumer was injured in the accident. *slc | |||
| 02/13/2002 | 1 | 12/01/2001 | |
| I was braking at a stoplight. and had almost come to a complete stop, when the vehicle suddenly accelerated and shot forward. my foot was on the brake the entire time but it made no difference. what stopped me was the car in front of me. i rear-ended it with enough impact to push that car into the car ahead of it.*ak | |||
| 02/15/2000 | |||
| Vehicle lurches forward intermittently from a stop position. vehicle been to dealer on several occasions, but problem still reoccurring. feel free to provide any further information.*ak | |||
| 05/01/2001 | 50 | 01/01/2000 | |
| When driving at low speed and starting to brake vehicle would lurch forward. had not hit anything when this happened. have been to dealership at least 3 times. problem is intermittent. vehicle was test driven. mechanic indicated no problems.*ak *slc | |||
| 10/27/2001 | 2 | 12/01/1999 | |
| Wwile parking vehicle suddenly accelerated to require both feet on brake and shift to nuetral to stop. vehicle struck curbing in lot and upset its location. in trafic this could have been fatal.*ak | |||
| 07/14/2001 | 1 | 08/01/2000 | |
| The vehicle was in a parking lot, when the driver put the vehicle into gear it suddenly surged forward striking a building resulting in interoir and exterior damage (kentucky uniform police traffic collision report). *yh | |||
| 04/17/2001 | 1 | ||
| Vehicle was idling, consumer got into vehicle to release parking brake, and all of a sudden vehicle lurched backwards at a high rate of speed, resulting in an injury and vehicle crashing into a house.(on behalf of sister-in-law)*jb | |||
| 09/01/2000 | 09/01/2000 | ||
| I picked up my vehicle during lunch and noticed the noise en route to airport (travel for work). 72 hours had lapsed before my return date. the car kept making a revving noise and ticked/clicked if i did not push the gas pedal down to accelerate quickly. it still makes that noise and the transmission (i was told by a non jeep mechanic) sounds like it is winding up fast even though the car is moving slow (like a 10 speed bicycle does when you have the gears adjusted incorrectly). i called the dealership when i returned and i was told that i needed to break in the vehicle because it had less than 100 miles. i also reported the noise on two occasions to a dealership in new britain,ct when getting mfg suggested service (documented on their svc forms). the 4 wheel drive gear also was stuck but loosened up after several uses.*ak | |||
| 04/01/2000 | |||
| Severe shaking in steering when brake applied started around 17000 miles, when vehicle put in reverse it hesitates and almost stalls then all of the sudden takes off in reverse actually spinning tires, vehicle pulls heavily to right, dealer claimed it was due to the crown in roads | |||
| Vehicle was placed in the park position. then, consumer shifted gear from park to reverse, backed up about a few inches, and vehicle suddenly accelerated more than half a block in reverse, crashing into an apartment building. vehicle was totaled. please provide any further details.*ak | |||
| 02/06/2001 | 1 | 09/01/2000 | |
| My husband was backing the jeep out of the driveway. once the jeep was put in drive it accelerated without touching the gas pedal. it took my husband to put both feet on the brake to stop and place the jeep in park. when the engine stopped reving he was able to put the jeep in drive and proceed down the driveway. he drove about 15 feet and the jeep stalled. now i drive this jeep on average about 800 miles per week. i did take the jeep over to chrysler to have them look at it. i told them what happened and left my jeep there. i received a call about 5 hours later stating that the jeep was ready to be picked up and was also told that they found nothing wrong with the jeep. they were not able to give me any type of explanantion of why this happened. i do not want this to happen while i am driving, i don't think i would be able to stop the jeep like my husband did. i am afraid that i will run off the road or smash into something. i did read about another person on your site who had a similiar problem. this is serious and people can be killed due to this problem. i hope their is something that can be done. thank you. *ak | |||
| 08/16/2000 | 2 | 08/16/2000 | |
| Vehicle experiencing problem with noise coming from differential. vehicle been in dealer's shop on two occasions, and problem still reoccurring. *ak when the gas pedal is pushed the noise occurs but when released it becomes quiet. when cruise control is used a different kind of noise occurs. *yh | |||
| 1 | |||
| Vehicle experienced sudden acceleration. nlm | |||
| 05/01/2000 | 2 | ||
| On 2 occasions and while making a normal stop with foot on brakes , rpm's will go up high ,feels like it goes to the maximum ,lasting about 5 seconds and then it will go back to normal. while experiencing the defect, consumer must stand on brakes, and hold on to steering wheel to keep control. dealer claims cannot duplicate defect. dealer has scanned system for codes, but no codes showed up ,performed test iac per starr which tested okay. also, took vehicle to road test for 562 miles which ran according to specifications. *ak | |||
| 08/01/2000 | |||
| With foot on brake vehicle suddenly acceralted- could not stop it-had to cut engine offcut off vehicle | |||
| 04/15/2000 | 1 | 03/29/2000 | |
| Vehicle experienced problem with surging during operation of air conditioning. dealer notified, and informed consumrt that manufacturer was aware of problem and still was unable to find a solution. *ak | |||
| While brake pedal was depress to the floorboard vehicle accelerated and ran into a house. please provide further information. *ak | |||
| 06/19/2000 | 4 | ||
| While backing out with foot on brakes vehicle took off and went into a pole. this has happened 4 times. consumer felt like a surge of power, and it got worse every time. *ak | |||
| 05/10/2000 | 1 | 11/01/1999 | |
| Car was in reverse and lurched forward. *ak | |||
| 01/12/2000 | 25 | ||
| The speed control will not hold a consistant speed, it will slowly drop in speed on level ground, down hill, and up hill. when the speed drops to a certain level the transmission will shift to a lower gear and then founder some more. the dealership doesn't seem to be able to find anything wrong with the unit from their computer checking. i have been to the dealership 4 times with no luck. *ak | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 05/16/2005 | 1 | ||
| I had just turned right at a traffic light, driving slowly forward in a construction area, when my accelerator suddenly stuck. within a few seconds my car hit the vehicle in front of me at an accelerated speed, causing a chain reaction with 2 additional cars. my car was totaled and i believe the one i hit directly was too...i was ticketed for careless driving even though i told the police what had happened...a year later i have heard several reports about my vehicle, a 2000 jeep grand cherokee, having this problem. my insurance company has been dealing with the subsequent lawsuits filed by 3 of the 4 vehicles hit resulting from this accident... *jb | |||
| 01/07/2003 | 95000 | 30 | 12/20/2000 |
| The engine speed on my 2000 jeep grand cherokee accelerates unexpected and very sporadic will engine is idleing or on the highway. i have taken the vehicle to the dealer and other mechanics and they cannot find whats wrong with it. the dealer re-set the computer per a service bulletin but that didn't help. i have managed to control the speed fluctations by depressing the gas pedal several times and it brings it down to normal speed or idle.*ak | |||
| 06/02/2004 | 1 | ||
| While driving 65 mph driver's foot was stuck on accelerator pedal due to a seizure. the passenger tried to maintain control of vehicle but was unable to do so. vehicle went air borne and landed on top, crashing into a brick wall. upon impact, both frontal airbags did not deploy. driver and passenger sustained injuries, and were transported by an ambulance to the hospital. the vehicle was totaled by the insurance company. *ak | |||
| VEHICLE SPEED CONTROL - CABLES | |||
| 06/06/2004 | 82800 | 1 | 01/01/2000 |
| (1) while traveling 70 mph while in cruise control accelerator pedal would not disengage when i a)tapped the brake, b)manually turned off the cruise control, and c)when i physically attempted to pull up on the accelerator pedal. the speed of the car increased steadily, nearing 90 mph, before i put the car in neutral, pressing both feet (full body weight) on the brakes and had the good fortune of many steep hills, was able to slow the car to 25 mph, allowing me to move to an off ramp and turning off the engine. the car was towed approximately 20 miles to the jeep dealer who informed me that all that was wrong with my car was that there was a lot of carbon build-up around the accelerator cable, and that is why it stuck. they said that we see this alot in jeeps that are driven alot in the city. unfortunately, this was not the case with my jeep, which was regularly driven on the highway (~100 miles each weekend), as well as the fact that i had just driven from pittsburgh to indianapolis and was returning home when this occurred. any carbon in my engine should have been removed through this much driving.*ak | |||
| VEHICLE SPEED CONTROL - LINKAGES | |||
| 10/22/2001 | |||
| Vehicle was in drive and it suddenly lunged forward while going around a bend. another time consumer slightly accelerated, and applied brakes and vehicle lunged forward. consumer slammed on brakes hard to keep from lunging forward. dealer was unable to duplicate the problem. *ak | |||
| 10/27/2001 | 2 | 12/01/1999 | |
| Since my initial report on this vehicles sudden acceleration we have had it back to the dealer for repair or correction of this condition. dealer could not find any codes, or defect. dealer claims that chrysler knows nothing of this problem even though your site lists many other instances of the same type. they could offer no help to the service department in resolving this serious and potentially life threatening situation. how many reports of the same type have to be filled before an investigation of this condition takes place?*ak | |||
| 10/17/2000 | 07/01/2000 | ||
| I was cruising at 50 mph when suddenly the vehicle started to accelerate uncontrollably, i stepped on the brakes, but the vehicle continued to accelerate..i had to turn of the engine to stop. and when i tried to restart the vehicle.it just revved really high..i check the floormats and it was in place the gas pedal was not stuck in the floormat. *ak | |||