Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT | |||||
| 1801201 | 05/25/2001 | 620066 | Subject regarding generic scan tool (gst), publication no. 81-170-00008 provided with this technical service bulletin to provide reference information when using generic scan tool on obdii vehicles. *tt | 07/11/2001 | |
| EQUIPMENT - ELECTRICAL | |||||
| 0801103 | 04/25/2003 | 10001521 | Remote keyless entry (rke) fob only operates at close range on driver side of vehicle. *tt | 06/05/2003 | |
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||||
| 2401305 | 08/04/2005 | 10016603 | Air conditioning (a/c) cooling coil odor. *tt | 09/26/2005 | |
| EQUIPMENT - MECHANICAL - CARRIER/RACK | |||||
| 2304100 | 11/03/2000 | 615690 | Information on the optimum roof rack position. *tt | 01/28/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 12/24/2010 | 190000 | ||
| The 99-2004 jeep grand cherokee has major defects in the heating/ac system and chrystler is making customers pay for there defect | |||
| 11/26/2010 | 129000 | ||
| The passenger side heater does not blow hot air. it will not defrost the windshield on the passenger side and therefore causes a safety hazard by limiting sight of the driver. | |||
| 06/15/2007 | 79000 | 1 | |
| A/c blend air door problem. high cost of repair. *tr | |||
| 02/25/2007 | 98100 | 1000 | 11/10/2006 |
| Heater/ac not working on our 2001 grand cherokee limited v8 blend doors/motors are not working. throwing up codes 52,54,56. *cn | |||
| 07/20/2007 | 50000 | ||
| My '01 grand cherokee a/c and heater is uncontrollable. fan comes on but no air from vents.this seems to be a defect that is not uncommon with this model.several online sites show that this is not an isolated situation.60 k miles and jeep tells me that its out of warranty and they will not help. | |||
| 04/05/2007 | 89200 | 1 | 04/01/2007 |
| Failure of the dual climate control dampener door. the dampener door control failed and i spent $700 to have it repaired with an updated part. *tr | |||
| 10/11/2006 | 73000 | 2 | 02/01/2004 |
| Air only blows one speed only at constant speed when accelerating and cuts off when braking. the air only blows hot air and the temp can not be changed. the air/heat started to not work correctly on the passenger side first then reached the drivers side. there is loud creaking noises coming from the dash when the unit is turned on or when the car is cut off. it can even be heard outside of the vehicle. *nm | |||
| 04/27/2005 | 2 | ||
| I have a 2001 jeep grand cherokee that i purchased new. within the last month i have had two power window failures. this car is primarily driven by my wife and has only opened and closed the windows on occassions. this appears to be a defect in the power window mechanism. | |||
| 1 | 06/23/2001 | ||
| Consumer requested that factory running boards be installed in the vehicle for medical reasons, which were promised by the dealership at the time of purchase, however when consumer arrived to picked up the vehicle, the running boards had not been installed, but the dealer had installed what was called side steps, which were then installed incorrectly, consumer was informed that new holes would be drilled to make the side steps straight, when the vehicle was brought back out the side step were still crooked and it looked as though someone had taken a hammer and pounded on the edge to straighten it out, consumer was informed to take the vehicle home and she would be called when the running board came in, consumer was never contacted and when she finally spoke to someone, she was told that once the vehicle is driven off the lot, she has then accepted the terms and conditions of vehicle, conusmer states she still has not received the floor mats, cargo cover or the second ignition key that was promised in the contract.*jb | |||
| EQUIPMENT ADAPTIVE | |||
| 07/14/2011 | 55000 | ||
| Tl- the contact owns a 2001 jeep grand cherokee. the contact stated that the blower doors for the air and heating vents were fractured and caused a failure with the air conditioning and heated. the contact spoke with the manufacturer and was told that a remedy was not available for the type of failure. the failure mileage was 55,000 and the current mileage was 67,000. kmj | |||
| 07/14/2011 | 55000 | ||
| Tl- the contact owns a 2001 jeep grand cherokee. the contact stated the doors for the air/heating vents have broken off and it caused a failure with the air/heat in the vehicle. the contact spoke with the manufacturer and was told there was not a fix at this time and directed the caller to nhtsa to file a complaint. the failure mileage was 55,000 and the current mileage was 67,000.rl | |||
| 12/22/2006 | 62000 | 1 | 04/14/2006 |
| A/c , heater does not function properly, sporadic air flow. *tr | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 10/20/2008 | 85000 | ||
| Tl*the contact owns a 2001 jeep grand cherokee. the contact stated that a piece of plastic has melted inside the air conditioner which caused it from operating properly. the dual system malfunctioned and the contact has neither air conditioning nor heat. the repair advised the contact that the repair cost would be approximately $1000. the current mileage was approximately 108,000 and the failure mileage was approximately 85,000. | |||
| 11/01/2007 | 94002 | 1 | 01/24/2004 |
| Air conditioner will not stop working on passenger side. heat only works on driver side. two mechanics have said the a/c blend door is not working and estimates have ranged from $500. to $800. for repairs. my husbands 2002 jeep grand cherokee began having the exact same problem a month before mine did. this should be a recall. *tr | |||
| 11/01/2007 | 85000 | 1 | 11/08/2001 |
| Tl*the contact owns a 2001 jeep grand cherokee. when the contact attempts to activate the heater in cold weather, it does not function properly. she also cannot defrost the windshield while driving at any speed. the mechanic stated that the blend air door caused the failure, which is common for the grand cherokee when it reaches 50,000 miles or greater. the current and failure mileages were 85,000. | |||
| 06/29/2007 | 110000 | 1 | |
| A/c blend door failure on 2001 jeep grand cherokee limited. *tr | |||
| 01/03/2003 | 1 | ||
| The air conditioner ( a/c) doesn't work. the door blends are failing.*ak | |||
| 09/02/2005 | 43 | ||
| I was never told that there was a problem with 1999-2004 jeep grand cherokees air conditioning units failing?! why has jeep done nothing about this problem!?! i am now stuck with a jeep that has uncontrollable air conditioning malfunctions.. i am very upset with jeep. *jb | |||
| 12/01/2003 | 3 | ||
| Consumer complained about electrical problems. air conditioner regulator and fan stopped working. also, consumer had to replace both driver's side and passenger's side window switch regulator.*ak | |||
| 07/30/2003 | 42596 | 1 | 09/01/2002 |
| The consumer stated the brake pedal traveled to the floor. the mechanic found the front brakes pulsating and the master cylinder was leaking. the master cylinder was replaced. *ak also the transmission was slipping, the air condition was not very cold. *jb | |||
| 05/03/2002 | 36344 | 3 | 05/01/2001 |
| Loosing approximately 1 gallon of antifreeze per 1000 miles. dealer repairs number of times starting from purchase at 19,000 miles (was told to ay $268 by customer service to replace radiator when finally diagnosed at 40,000 miles to get vehicle back even though it was under warranty and vehicle is still losing same amount of coolant)/ low oil pressure was finally corrected by replacing undersized cam...didn't replace lifters, etc... incorrect procedure because they wear together/ a/c and cruise fixed by zip tying a large vacuum resevoir bottle to a/c line/transmission shift poorly. ph **dimsii ivoq entry posted after 12/12/02 cut over to artemis**768322 | |||
| 05/30/2002 | 1 | 10/01/2001 | |
| When driving and applying brakes vehicle will shake and shimmy very hard. consumer believes that rotors are defective, the dealer found that the rotors were warped and replaced them under warranty, there is an odor and humming sound coming from the a/c when turning on the system, the deler has been unable to duplicate the problem, the vehicle experienced low idle while in gear, the dealer found it necessary to flash the pcm, exhaust manifold was loose causing it to make a rattling noise.*ak *nlm | |||
| 05/01/2001 | 3 | ||
| Vehicle has been in to dealer three times already for rotors, and problem still occurs, vehicle shakes when brakes are applied. contacted dealer. *ak consumer states noise from right front of console. the air conditioner does not cool enough due to leakage. *yh | |||
| 01/03/2001 | 9999 | 12/01/2000 | |
| Transmission problem/ the transmission bangs, and i do mean bangs into gear. chrysler said this is normal for an electronic transmission. this does not happen all the time, but it does occur at any speed and in any gear except 1st. chrysler district rep said this is the electronic transmission searching for the next gear, he called it a burp. i have felt what he is talking about, i have driven many other vehicles with electronic transmissions, but what i am saying is this suv actually bangs or klunks into gear sometimes, especially when i first drive it for the day, it will slam, not burp,into second gear . also it seems to occur more often when going into 4th gear, when my speed is in the 45 to 50 miles per hour range. this suv has slammed into gear while up shifting and down shifting. there is no way this slamming / banging / klunking into gear can be considered normal. a/c problem - the vehicle has a miss in it when a/c is on. most noticable when on the highway, occurs about every 10 seconds. it feels like the vehicle has just gone over a bump in the road. i was told this is also normal . this is the a/c system cycling. i have driven well over a hundred vehicles or more, all of them automatics, all of them had a/c , no other car ,truck or suv i have ever driven has had a miss or lurch every 10 seconds when the a/c is on or slams into gear. chrysler says this is completely normal, i have gone and test driven 3 other grand cherokee limiteds, i did not notice these problems with those vehicles.*ak | |||
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||
| 05/31/2006 | 117000 | 1 | 05/18/2006 |
| Noticed that the head lights would automatically come on while the car was in park and shut off (headlight switch on auto) the radio controls on the steering wheel would work once in awhile the same for the cruise controls plus the horn does not work at all know did work when i bought it in april 06. i noticed when i played with the tilt steering something is would work some wouldn't. i believe that this might affect the airbag from deploying if in a wreck. *tr | |||
| EQUIPMENT - MECHANICAL - CARRIER/RACK | |||
| 1 | |||
| Consumer states the roof rack is not usable, due to the tie-down holes are not drilled all the way through the side rails, and the spread between the crossbars being reduced by approximately 22 inches, consumer was informed by manufacturer that this function is the vehicles design and not a defect and manufacturer has denied consumers request for any assistance.*jb | |||
| EQUIPMENT - OTHER - LABELS | |||
| 1 | |||
| Consumer states the tire label reads p225 75r16, but the actual tire size is p235 65r 17.*jb | |||