Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN | |||||
| 2101505 | 09/01/2005 | 10017000 | 45rfe/545rfe trans - delayed engagement due to cooler return filter replacement. *sc | 10/20/2005 | |
| 1802501 | 10/15/2001 | 210900 | 628289 | Some vehicles may exhibit a harsh 2-3, 4-5, and 5-4 upshifts causing a powertrain clunk or shudder when accelerating. *tt | 03/06/2002 |
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 0803006 | 08/25/2006 | 0803006A | 10021239 | Powertrain control module initialization. *kb | 03/23/2007 |
| 2100903 | 10/02/2005 | 2101805 | 10003524 | Automatic transmission diagnostic teardown procedure. various models including the 2004 ram truck, durango, sebring convertible, cherokee, vision, neon, and voyager. *tt *sc | 10/22/2003 |
| 07 | 02/01/2003 | 10001102 | Recommended steps to confirm the safe and proper engagement of the park position on the vehicle's automatic transmission. *tt | 04/14/2003 | |
| 2100202 | 07/08/2002 | 635721 | Subject regarding revision in diagnostic procedures and labor operation times for re transmissions. *tt | 10/30/2002 | |
| 2100801 | 08/03/2001 | 623183 | This bulletin involves geartrain sound entering passenger compartment.*slc | 10/26/2001 | |
| 2100601 | 03/16/2001 | 211699 | 621898 | Automatic transmission fluid usage atf+4. *tt *mj | 10/03/2001 |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| 0801505 | 03/02/2005 | 10013731 | Powertrain control module initialization. *sc | 04/26/2005 | |
| POWER TRAIN - AXLE ASSEMBLY | |||||
| 0300203 | 08/29/2003 | 10003531 | Fluid weepage past rear axle vent line jiggle cap. *tt | 10/22/2003 | |
| 0300302A | 10/28/2002 | 0300302 | 10000324 | Customer may complain of a high-pitched rear axle whine sound coming from rear of vehicle. *tt | 02/24/2003 |
| 0300302 | 08/12/2002 | 635670 | Customer may complain of a high-pitched sound coming from the rear axle of the vehicle between 55 and 70 mph (88-112 kph). *tt | 10/30/2002 | |
| 0300101A | 09/14/2001 | 0300101 | 625612 | Some customers may experience a powertrain related sound which may be described as front axle whine. *tt | 11/29/2001 |
| 00065 | 11/15/2000 | 615698 | Advance service information on the rear axle missing limited slip additive. *tt | 01/28/2001 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| POWER TRAIN | ||||||
| EA01017 | CHRYSLER GROUP LLC | 11/01/2001 | 12/18/2002 | ROLL-AWAY IN REVERSE WHEN PARKED | 02V053000 | |
| Daimlerchrysler has recalled the zj models to incorporate a secondary detent spring into the shifter.even though the wj 6 cyl. vehicles use the same manual detent lever that as the vehicles in the recall population, odi believes that the wj redesigned shifter, which improves floor shifter functionality and ergonomics, helps to provide feedback to the driver to indicate whether | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 12/15/2012 | 142000 | ||
| I was driving in the rain going the speed limit. my jeep hit a pool of water on the surface of the highway and started to skid and hydroploane. the next thing i knew it was flipping over and landed on the shoulder of the highway. i was lucky to be wearing my seat belt. i was suspended upside down by my seatbelt. i was able to unbuckle it and crawl out the drivers side window which was completely blown out. seconds after i got out of the car it burst into flames and the entire vehicle was engulfed and burned completely inside and out. there was nothing left of it but burnt frame. as soon as the car came to a stop upside down, i smelled gas and just a minute or two later the car was totally burned up. | |||
| 05/29/2012 | 120000 | ||
| Tl -the contact owns a 2001 jeep grand cherokee. the contact was driving 30 mph when he removed his foot from the accelerator pedal and the vehicle abnormally accelerated. the contact applied the brakes and was able to slow the vehicle down. the contact took the vehicle to an independent mechanic and the mechanic was able to duplicate the failure. the vehicle was not diagnosed or repaired. the dealer and manufacturer were not notified of the failure. the failure mileage was 120,000. the vin was unavailable. kmj | |||
| 05/29/2012 | 120000 | ||
| Tl -the contact owns a 2001 jeep grand cherokee. the contact stated while going 30 mph, he took his foot off of the accelerator pedal and the vehicle sped up on its own. the contact stated that he had to press the brake in order for the vehicle to slow down. the contact took the vehicle to an independent mechanic and he drove the contact back home and the failure recurred. the vehicle was not repaired. the dealer and manufacturer was not notified about this failure. the failure mileage was 120000. the vin was unavailable. ap | |||
| 03/23/2009 | 74000 | 1 | |
| Vehicles gear was put in p-park,shut off and vehicle continued to roll down driveway---the gears are passing or (slipping gears)---p is reverse,n is drive, none of gears are correct. *tr | |||
| 11/20/2003 | 1 | 09/07/2002 | |
| When stopped, with the transmission in drive, the car would jump forward without ever touching the accelerator. the only way to prevent the car from lurching forward was to increase pressure on the brake pedal, but the lurch was still felt. i have heard this termed a bump stop by others that have had it happen to them.*ak | |||
| 11/14/2003 | 9 | 01/01/2001 | |
| The consumer had the vehicle in the shop almost 10 times for repairs. the consumer argued that the power steering was out of order and she was unable to steer the vehicle in reverse. the vehicle had experienced other problems such as the drive pinion, heating pads, brake rotors, calipers, pads, power steering pump, the rear shock absorbers and rear sway bar links. the dealer was contacted about the problems no help was offered. it had appeared that there had been a recall issued for the grand cherokees built only from nov 22- dec 5 2000 for the power steering and the consumer missed it by a month, but the vehicle experienced the same problem as the recall that was issued. the consumer was very dissatisfied with the dealership. *ak *cb the vehicle also experienced three tire blowouts. the consumer was told the problem was caused by the gear box, there was a recall regarding the issue, however the consumers vehicle was not included in the recall. the front pinion seal leaked. *jb | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 04/14/2009 | 105000 | 1 | |
| Over the past three years my power windows slid down. one left rear a few years ago slid down as we were going down the road. rt passenger side down about a year later. january 2nd my passenger side window did the same. i took it into the shop and mechanic said it was the regulator, it would be 300.00 to fix it, he said yep that's common in jeeps. i have a friend who has a 2002 jeep, same problem with all four.... i'm a single mother, single grandmother that cant spare that kind of money. yesterday 04/14/2009 i walked out to my jeep to discover the window was down. thought wow i don't remember leaving my window down because i have sound equipment i would hate to have stolen. it was chilly out that morning, tried to roll it up.... guess what? now all of my power windows are broken due the regulators. fuel pump, and injectors are my problem too. oh yeah!!!!!!!!!! let me add the heater core to that. i love my jeep... i take good care of it, it looks brand new. the oil is changed with the best money can buy and on time every time if not sooner. *tr | |||
| 04/11/2009 | 75000 | 1 | |
| Sudden acceleration once again by those wonderful jeep cherokees. 2001 exiting a carwash in the chicagoland area. this is the third in less than 2 years. now that these jeeps are getting more miles on them this is going to happen alot!!!!!!!!!! beware!!!!!!!!!!!!!!! *tr | |||
| 02/23/2008 | 95000 | 1 | 05/05/2003 |
| Incident happened in mall parking lot. tried to put jeep in reverse and vehicle did not go into gear. put vehicle in park, checked to make certain emergency brake was not on then put in reverse again. this time it accelerated extremely fast and backed into a parked car behind me which slid into car next to it, which slid into the car next to it. it happened in about 1/4 second and damaged 4 cars, counting the jeep. *tr | |||
| 02/01/2006 | 2 | 04/21/2001 | |
| 2001 jeep grand cherokee laredo purchased new in april 2001. at 66,842 miles the overdrive snap ring broke into 3 pieces and wedged into the park pawl. when the vehicle was put into park, it would roll. the transmission had to be reworked with all new seals and gaskets and the damaged overdrive components had to be replaced. although i found documentation online that stated the transmission warranty had been extended to 70,000 miles, chrysler would not even listen to my complaint. their customer service rep actually hung up on me when i called. the total bill was $1,863.78. the dealership also found a defective governor pressure sensor which was replaced under warranty. this problem had occurred before. it caused the vehicle not to start because the governor sensor detected the vehicle was in gear when it was actually in park. i've also had constant problems with the brakes and rotors. have already spent about $1,000 on those and the repairs only last for about 10,000 to 20,000 miles. the front end shakes uncontrollably when braking above 35 mph which is very dangerous when meeting oncoming traffic. if you can't control the front end, it is very easy to crash right into an oncoming vehicle. i've spoken to several jeep owners and read many complaints online about the same problems i've had. i have engaged an attorney and we will be notifying chrysler of a lawsuit in the very near future. *nm | |||
| 02/01/2006 | 57000 | 1 | 11/20/2000 |
| Dt*: the contact stated the gear shift position indicator was placed in park with the engine running and the driver attempted to exit the vehicle. the transmission unexpectedly jumped into drive while the door was ajar, this resulted in the contact being thrown underneath the moving vehicle. after traveling over the contact's legs the vehicle continued forward motion until it rolled over a twenty foot embankment and was stopped by a tree. the contact sustained leg injuries. the vehicle was towed and later inspected by the insurance company who deemed it a total loss. additionally, it was discovered the gear shift position indicator was in drive. | |||
| 11/09/2005 | 24000 | 6 | 06/26/2005 |
| 1. window regulator faulty: 1st incident occurred 9/2003 at 40,000 mi; driver window fell down due to faulty window regulator. although warranty had expired, manufacture replaced, charged me $50 deductible. 2nd incident occurred 11/05 at 79,700 mi.; front passing window, it fell down due to faulty window regulator. dealer stated known problem, as did daimler chrysler, but told me i would have to file a complaint with nhtsa. was told that is what extended warranty is for. (they apparently do not back their product and are not quick to resolve known defects.) 2. 12/2004 transmission problems (clutch ring): car would not go in reverse; shifting rough. was told known problem and was told i was lucky that it wasn't the whole transmission. repairs approximately $600. 3. brake problems: warped rotors/calipers/pads replaced at 24,000. i am currently on 3rd set of brakes (just now have 80,000 mi on car). last set did not last a year. premature warping, squeaking brakes, rattling car, steering wheel, just like the other complaints listed at nhtsa. have had a few near accidents due to the shaking. replaced at my expense except for the 24,000 mi job. 4. emissions code on check engine light: due to faulty gas cap. dealer charged me $100 for the diagnostics, and almost 18 for a gas cap. i have never heard of such a think, and feel it is something the mfg should be responsible for since it is an environmental issue. again, was told i was lucky that it was only a gas cap?? why should i feel lucky when i spend $28,000 for a car that has known issues with the model and the mfg acts as if they didn't care, and tells me i should pay $2500 for an extended warranty. no, they should fix the known problems. we pay that much under the misconception that they stand by their product. as a result, i have problems with tires wearing out sooner than they should and front end alignment issues. *jb | |||
| 09/08/2005 | 59495 | 1 | |
| My 2001 jeep grand cherokee had a defective transmission cable. this morning when i moved the truck from the driveway, i put it in park and proceeded to exit the vehicle. the vehicle continued to roll down the road. i quickly reacted and engaged the parking brake. i have two small children and my wife usually drives the truck. if this had happened while she was driving, the results could have been devastating. *jb | |||
| 06/16/2005 | 72000 | 1 | 11/30/2004 |
| Dt: the engine light came on. the consumer took the vehicle to a transmission shop. they said there were few problems with it from the manufacturer. took to a transmission shop because the owners manual said that it could be from transmission slipping. *ak the original parts on the transmission were replaced due to failure. *jb | |||
| 02/06/2005 | 3 | 02/09/2004 | |
| Shifting cable was replaced after failure. jeep was slipping in gear. i was run over by the vehicle after putting it in park and getting out. vehicle began slipping in gear again. i had no reverse. took it to the dealer and they said a lever was loose on the tranny and they tightened it. still slipping. *jb | |||
| 10/01/2004 | 100000 | 2 | |
| The vehicle failed to accelerate. the engine revved up and the vehicle wouldn't accelerate beyond 2nd gear. the vehicle was towed to the dealership and the transmission was replaced because it had burned out. the failure recurred one month later, the vehicle stopped accelerating and felt like it was in neutral. the vehicle was towed to the dealership and the transmission was replaced again because of the same failure. *jb | |||
| 08/26/2004 | 70000 | 3 | |
| Consumer complained about a transmission problem. when accelerating from the start position vehicle did not pick up any speed until it reached 35 mph or greater. *ak | |||
| 02/15/2004 | 42000 | 2 | 08/21/2001 |
| The automatic transmission on my wife's 2001 grand cherokee went out at 42,000 miles this vehicle has never been used for towing or heavy duty use and has been properly maintaned. *ak | |||
| 06/27/2004 | 57000 | 3 | |
| When engaging into drive vehicle jerked violently. dealer stated transmission governor pressure solenoid failed. *ak | |||
| 04/07/2004 | 38000 | 6 | 06/16/2002 |
| Transmission/powertrain/electrical components/brakes at just over 36,000 miles the powertrain/transmission module failed. there were three minor incidents where when i was accelerating normal into traffic the transmission roared and spun, but the vehicle would not move, i shifted into neutral after letting up on the gas, then shifted back into drive and the transmission kicked in. the fourth time this occurred, however, was when i was accelerating to merge onto the freeway, the vehicle lost power and i had to coast over to the shoulder of the highway onramp and the vehicle was towed to the dealership. a sensor or transmission control module was replaced at a cost in excess of $500 (just out of warranty) to me. at 50,000 miles while driving along the road, i heard a loud bang and thought i had a blowout of a tire. it was not the tire however, it was the passenger side power window. something inside the door popped and the window fell down in the door. another bill in excell of $500. now at 63,001 miles, the transmission once again just would not go into gear. as i tried to accelerate off my street, the engine whined as though i were in neutral but it would not kick in. it would only go in reverse, none of the forward gears would make the car go forward. it was towed to our mechanic who says the entire transmission must now be replaced.*ak | |||
| 03/16/2004 | 43000 | 1 | 05/15/2004 |
| 2001 jeep cherokee laredo. transmission valve body failed at 43000 miles and needed to be replaced. i was informed by the service shop that chrysler has an ongoing problem with the transmission body valves for this type of vehicle. *jb | |||
| 01/01/1901 | 30000 | 2 | |
| Consumer complained about an engine problem. while driving on the freeway at approximately 70 mph vehicle abruptly lost power. also,transmission failed when vehicle had only 30,000 miles on it. *ak crankshaft broke at 60,000 miles. *la | |||
| 03/01/2001 | 10000 | 0 | |
| Harsh down shifting, results in loud clunking, rear tire squalling, and passenger discomfort. rough shifting into gears while parked. moaning brakes, warped rotors fuel pump deficiancies, and miscellaneuos electrical problems. | |||
| 10/09/2003 | 26450 | 1 | 11/15/2001 |
| When accelerating from a stopped position, vehicle feels sluggish, as though it is starting from second or third gear. when stopping, a loud clunking noise is heard. rough and erratic shifting is felt as the transmission downshifts. with a vehicle with less than 27,000 miles on it, the transmission does not seem to be working normally (at least as normal as any other automatic transmissions i have had over the years). i have read several other complaints posted that express similar problems, but have not seen any resolution from jeep other than telling their customers that this is normal operation. this troubles me and does not give me much confidence in their ability to troubleshoot the problem. i want a record of the problem for future reference. *la | |||
| 1 | |||
| While traveling at highway speed and without any indication vehicle slowed down to 20 mph . vehicle was serviced for the problem. technician noticed a transmission problem. *ak | |||
| 05/15/2003 | 1 | ||
| While driving the vehicle shifted into reverse. the transmission had to be replaced. *nlm | |||
| 12/07/2002 | 20000 | 12/06/2002 | |
| Vehicle was running, in the park position, no driver in driver's seat, accellerated in reverse striking vehicle which was parallel parked behind vehicle, catapulted forward, striking vehicle paralleled parked in front of vehicle. | |||
| 05/01/2002 | 4 | 10/01/2000 | |
| Vehicle will either not engage transmission after shifting (for about 10 seconds) or less commonly will suddenly accelerate on its own when put in reverse requiring hard pressure of the brakes to stop the vehicle. both events are probably related but dealer/chrysler state they can not duplicate the problem. i find this to be a dangerous, life threatening defect and i believe it occurs to other jeep as well. i will be going through arbitration then through the courts pursuing my rights under the lemon law. i worry more about others who may have defective vehicles and don't take the initiative to protect themselves. i hope nhtsa can investigate this further. dt | |||
| 08/01/2002 | |||
| Transmission failure. *ak | |||
| 07/15/2002 | 1 | 10/01/2001 | |
| I first called the dealership; they reported there were no recalls on this type of defeat. then i reported the incident to my insurance company. i later found there is an investagation on this happening to jeeps. i did $8,000 damage to my jeep and another car. no safety defect listed. *ak | |||
| 07/08/2002 | 1 | 11/03/2000 | |
| While driving, consumer applied brakes and without warning brakes made noise and skipped. *ak the rear axle seals were leaking. left front out side mirror was loose. the right front window rattles. the rear hatch light was inoperable. the brakes pulsated and the rotors were resurfaced. shock absorber makes noise when hitting slight bumps. the vehicle rattle in front at 15-30 mph. the front tires were wearing out due to misalignment. the vehicle was hard to start after warmed up. *yh | |||
| 3 | 09/01/2000 | ||
| I bought this jeep new. i was shocked when i found out how abrupt the transmission changed gears. i was even more shocked when i took the jeep in for repairs and i was told this was a normal charataristic for this type of vehcile. nonetheless, the dealer changed the spider gears in an effort to correct a problem that really wasn't there. have yet to figure that one out. this jeep is dangerous due to the abrupt , lurking motion it makes at higher speeds. dealership says there is no problem and daimlerchrysler says the same thing. it's a normal operation of the transmission. lies, lies, and more lies. i'm going to court and get my money back. *ak | |||
| 1 | |||
| The drivetrain was removed and replaced.*jb | |||
| 11/01/2001 | 8 | 08/20/2001 | |
| While traveling on highway vehicle stalls without prior warning, and will not restart. dealership is aware of problem.*ak transmission was hard to shift. *yh | |||
| 09/26/2001 | 03/01/2001 | ||
| I suffered serious injuries as a result of this failure and have incurred large medical bills. i am aware that other years of this model have been recalled, but not the 2001. this defect continues in the 2001 vehicles. my vehicle suffered no damage and there was no property damage. my medical bills are continuing as i am still being treated for my injuries. *ak | |||
| 04/12/2001 | 50 | 11/01/2000 | |
| Sudden, violent jerking and transmission slippage while slowing down for stop or yield. resulting motion is strong enough to cause seat belt locks to activate and jolt the occupants. problem is highly sporadic and no cause and effect has been discernable.*ak | |||
| 2 | 10/01/2000 | ||
| Brakes vibrate and do not slow vehicle adequately. when slowing transmission downshifts into low gear and vehicle accelerates and lurches forward. to compensate for this sudden acceleration additional pressure on the brake pedal is required to avoid loosing control. this is unsafe and will cause an accident if not addressed properly. | |||
| 1 | |||
| The drivetrain was removed and replaced.*jb | |||
| 05/01/2001 | |||
| When shifting from park to any other gear, the transmission makes a loud clunking sound , along with a moan which continues until i take my foot totally off the brake. never have a problem while vehicle is underway. taken to dealer twice and told that this is normal for an electronic transmission. i have had lesser vehicles with over 100,000 miles on them and they never made such noises. people actually turn and look toward my vehicle if i happen to be in a populated area and need to shift the automobile. to say the least, it is annoying and embarassing.*ak | |||
| 06/01/2001 | 0 | ||
| Vehicle has a ticking sound when t approaching a hill. also, transmission has a hard drive. dealership is aware of problem. *ak | |||
| 03/25/2001 | 2 | 03/01/2001 | |
| I purchased/ leased a jeep grand cherokee 3/24/01. the day after i drove it off the lot, i noticed a problem with the transmission. the transmission, when down-shifting from 2nd to 1st gear shifted very, very hard- so hard that there was a loud thumping/banging noise that was quite audible and distracting, and also this abnormal shifting caused the car to lurch forward. i immediately called the dealer to express my concern over a new vehicle with such a rough transmission. i was assured by the service dept. that all the new electronic transmissions started off rough the 1st thousand miles, and that it needed to break in. i gave them the benefit of the doubt, although i was very skeptical; never in my life having experienced such a horribly rough transmission- esp. on a brand new vehicle. after 1000 miles, there was no improvement, and i took the vehicle in to be evaluated. i was assured by the mechanic that all the grand cherokees transmissions are like this- it's a build up of the hydrolic fluids or something. i once again believed them (not really) and went on my way. the vehicle continued to do this, the sound getting very loud and quite startling at times while in traffic. it also is quite embarassing with passengers in the car who also have become quite startled by the loudness and sheer force of the lurching. i took my vehicle in a second time for evaluation only to be told, nothing was wrong. it is my feeling that this is a severe defect of some sort. in all my years of driving, i have never experienced such problems- except maybe from a manual transmission that bucked. i am planning to take my car in yet a third time and demand the problem be resolved, or i will be invoking my rights under the lemon laws. in light of the recent problems with grand cherokees, and their shifting into gear while idling, i cannot say that i am surprised. my vehicle also when shifted into reverse, sometimes makes a very loud clunking, rough shift. please advise.*ak | |||
| 03/01/2001 | |||
| While vehicle is in operation transmission is causing vehicle to jerk by jumping into a lower gear. dealership has examined vehicle and cannot reproduce the problem. please provide any additional information/attachments.*ak | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||
| 10/01/2004 | 999 | 09/04/2004 | |
| The engine revved at a very high rpms when starting. when changing gears it made a loud clung sound and wanted to lunge into that direction. the vehicle has never shifted properly between gears. it was almost like it was slipping, and then finding the right gear. it was not a smooth transmission either. since i purchased the vehicle a little over 1-1/2 years ago the car has been in the shop more than 15 times. the dealers could not find the cause of the problem. i had to replace a transmission sensor, 02 sensor, sun roof, rear end, and cd player. the heater blend door had to be replaced , which didn't sound expensive, but the fix was to remove the entire heater plenum and replace the broken door, stop and drive assembly. cost $890.00. *ak | |||
| 05/30/2002 | 1 | 10/01/2001 | |
| When driving and applying brakes vehicle will shake and shimmy very hard. consumer believes that rotors are defective, the dealer found that the rotors were warped and replaced them under warranty, there is an odor and humming sound coming from the a/c when turning on the system, the deler has been unable to duplicate the problem, the vehicle experienced low idle while in gear, the dealer found it necessary to flash the pcm, exhaust manifold was loose causing it to make a rattling noise.*ak *nlm | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - FLOOR SHIFT | |||
| 07/28/2007 | 1 | 08/01/2000 | |
| 2001 grand cherokee ltd which slipped from park into reverse customer states that the car slipped from park into reverse while it sat idling as it somehow rolled backwards down an embankment over a retaining wall and ended up flipped on it's side in 6' of water**cc the consumer stated earlier models had been recalled for the same problem she experienced and supposedly the 2001 models had been corrected. *jb *jb | |||
| 02/01/2006 | 57000 | 1 | 11/20/2000 |
| Dt*: the contact stated the gear shift position indicator was placed in park with the engine running and the driver attempted to exit the vehicle. the transmission unexpectedly jumped into drive while the door was ajar, this resulted in the contact being thrown underneath the moving vehicle. after traveling over the contact's legs the vehicle continued forward motion until it rolled over a twenty foot embankment and was stopped by a tree. the contact sustained leg injuries. the vehicle was towed and later inspected by the insurance company who deemed it a total loss. additionally, it was discovered the gear shift position indicator was in drive. | |||
| 04/01/2004 | 37498 | 1 | 05/30/2001 |
| 2001 jeep grand cherokee was placed in park with engine on and left vacant while owner walked to nearby housing complex mailboxe. the vehicle slipped out of gear, into reverse, and struck the owner and the building before owner re-entered vehicle and regained control. the owner suffered a significant scratch, about seven inches long, on waist and scratches and bruising on thigh, now swollen and causing a limp. vehicle's tailgate is smashed in, bumper scraped and rear wiper bent. *jb | |||
| 03/01/2001 | 10000 | 0 | |
| Harsh down shifting, results in loud clunking, rear tire squalling, and passenger discomfort. rough shifting into gears while parked. moaning brakes, warped rotors fuel pump deficiancies, and miscellaneuos electrical problems. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - PARK/NEUTRAL START SWITCH | |||
| 08/23/2002 | 1 | 11/01/2000 | |
| Car was in park with engine running with no one in the car and vehicle suddenly jumped into reverse, began backing up and picking up speed. the car traveled in a wide circle crossing backwards across all lanes of traffic. a man at the scene chased the vehicle got the door open and attempted to stop the vehicle. the car ultimately picked up more speed, jumped a curb and crashed into a metal fence. the man injured his shoulder as he attempted to stop the vehicle. thankfully the only other vehicle at the scene witnessed what was happening and managed to escape damage or injury.*ak | |||
| 08/27/2002 | 1 | 05/01/2001 | |
| We own a small store and my husband had pulled up to the ga tank to fill up the jeep. he got out and proceeded to put gas in the tank when it suddenly jumped into reverse and sped backward. the jeep was going at an excessive speed and the door was open, it hit a post and bent the door back. my husband proceeded to jump into the jeep and applied the brakes and skidded to a stop. my husband pulled some muscles in his chest and bruised some ribs. i have contacted chrysler and a consultant has been sent out, but in my calls to the company i have not been able to talk with anyone that can tell me what to do or where to call.*ak | |||
| 06/28/2002 | 1 | 02/01/2001 | |
| Suv put in park in drive way, exited suv and walked around behind suv to talk to child in yard, left the driver side door opened. turned from talking to child to return to vehicle and noticed it was moving quite fast in reverse. attempted unsucessfully to enter car from passenger side. noticed suv turning into safe direction from people, pets, and property and toward trees. closed door on passenger side. suv driver side door hit tree, bending the door completely forward into the front quarter panel and riping interior of door off. luckily no one was injured, or more property damaged.*ak | |||
| 05/19/2002 | |||
| While driving 45 mph vehicle shifted from drive to neutral, vehicle still at dealer at this time.*aki | |||
| 07/13/2001 | 1 | ||
| Gear shift problem *db 14-1421-486 | |||
| 04/06/2002 | 1 | 02/01/2001 | |
| I left my job site, exiting at a gated driveway. i placed the car in park, or so i thought, and operated the parking brake. i then exited the vehicle with the motor still running, in order to close the gate behind the vehicle. as i turned back to the vehicle, after locking the gate, i immediately noticed that the reverse back-up lights were on. that was a positive indication that the vehicle's transmission was in reverse not park. luckily, the vehicle did not move towards me. i then re-entered the vehicle via the driver side door, and observed that the gear shift lever was actually in reverse confirming what was indicated by the back up lights being on. puzzled that this happened, i attempted on several tries of shifting the gear shift lever to ascertain if i could recreate the same condition (i.e., of shifting into park by feel and actually stopping in reverse one position short of the park position). i was able to do so, that is, incorrectly stopping at reverse. since i drive this car at night most weeknights, i would normally shift the car into park by feel. please note that i spent nearly six years servicing jeeps, trucks and other wheeled vehicles for the national guard as a reservist, and as such feel fully qualified to offer the following description of the problem. suffice it to also point out that the parking brake will not hold the vehicle from moving while fully operational if the accelerator is pressed while the vehicle is in reverse. the defect or shortcoming in this case, appears to be the result of a faulty safety button that is an integral part of the gear shift lever mechanism. i noticed a distinct pattern of the shift lever stopping at reverse as if in park if the button is not completely pressed while shifting the lever forward towards park. the button mechanism has a range of motion that allows an incomplete protective action, stopping the lever at reverse one notch short of park.*ak | |||
| 03/01/2001 | 1 | 10/01/2000 | |
| Consumer stated that vehicle was parked and idling. transmission jumped out of park into reverse. then vehicle jack knifed a trailer, which was hooked up to jeep. *ak *yd | |||
| 01/03/2002 | 1 | 10/01/2001 | |
| After putting vehicle in park position, vehicle rolled backwards, across city street into parked vehicle. *ak *tt | |||
| 01/03/2002 | |||
| After leaving vehicle in idle it started ot roll back and ran into traffic, hitting two other vehicles. contacted dealer.*ak | |||
| 01/31/2002 | 1 | 05/01/2001 | |
| Vehicle went from park to rolling forward. i jumped in to brake but vehicle did not respond. rolled forward hitting my house and kept going across lawn and hit neighbor's house. airbags did not deploy. cops did not report what i told them happened instead they wrote what they thought happened but the fact is that the vehicle moved when it shouldn't have, brakes didn't respond, and this shouldn't have happened. how can i put my family in this car even after they fix it?*ak | |||
| 01/27/2002 | 1 | ||
| Vehicle was idling in park gear, and emergency brake was activated. when driver walked in front of vehicle to adjust a real-estate sign vehicle started moving forward and pinned driver between sign and vehicle. driver was bruised from being pushed into a post, and was forced to the ground when driver's left foot was ran over by the wheels. driver was able to chase down vehicle, moving approximately 4 to 6 mp, on a broken foot and bring vehicle to a stop. vehicle has not been examined to determine cause of problem. reference investigation: ea 01-017. please provide any additional information / documentation. *ak | |||
| 01/01/2002 | |||
| While vehicle was parked and was idling it shifted into reverse and started going downhill, hitting another vehicle. contacted dealer.*ak | |||
| 01/06/2002 | 1 | 12/01/2000 | |
| While parked and engine was shut off, vehicle started rolling backwards for a distance of approximately 40 feet before driver was able to pull the emergency brake, and bring vehicle to a stop, dealership has not examined vehicle to determine the cause for this problem. *ak consumer stated that dealer could not find anything wrong.*yd | |||
| 12/17/2001 | |||
| Vehicle was in park, engine running/ emergency brake not applied. consumer got out, and at that moment vehicle suddenly went backward. vehicle hit garage door before consumer was able to jump in and shut off engine. no injuries. damage to vehicle about $ 4500.00. *ak | |||
| While driving and upon putting gear into park it slipped out of park into reverse and rolled backward into another vehicle. please provide vehicle identification number, and any further information.*ak | |||
| 12/19/2001 | 2 | 11/01/2000 | |
| Consumer stated vehicle was in park with engine running, and emergency brake not applied, when vehicle suddenly went backward and hit a cement pole, and then hit vehicle. consumer had neck surgery previously, and suffered neck injuries due to this occurrence. *ak.*jb | |||
| 05/28/2001 | |||
| Vehicle was parked with engine running, and emergency brake not applied. while fueling vehicle it shifted from park into reverse, and caught consumer's leg between driver's door and protective barrier of fuel pump. property damage was $ 1555.oo, consumer suffered injuries to right leg. vehicle was rented from enterprise.*ak | |||
| 10/06/2001 | 1 | ||
| Pe 01-021/roll away in park: while parked and idling, vehicle inadvertently jumped out of gear and commenced to roll backward onto driver's foot while he was opening an entrance gate. vehicle continued on into wooded area before stopping. dealer and manufacturer were not notified at this time. *ak *jb | |||
| 11/13/2001 | 1 | 07/01/2001 | |
| On the road in front of my house, i put my jeep into park with the engine idling. i got out of the jeep, walked up my driveway and picked up my newspaper. when i turned around i saw my jeep roll up over the curb and across my front lawn. i ran after the jeep and just as i was jumping into the driver seat, i was knocked out of the jeep, when the driver's side door crashed into a street lamp post and smashed into me. my jeep rolled down the road and through neighbor's yards for approximately .2 of a mile. my jeep cashed into and damaged a cable and telephone utility box, two sections of a wrought iron fence, 2 sections of a wooden privacy fence, bushes, one tree, an electric outlet and two clapboards on the bottom of a house. when i finally caught up to my jeep it was still idling and the gear shift was in park.*ak | |||
| 09/12/2001 | 1 | 03/01/2001 | |
| While idling car dropped from park to drive, pinning me against rear of garage and crushing snowblower. car had to be in park for me to get out since car rolls when in gear without brakes. *ak | |||
| 08/30/2001 | 1 | 10/01/2000 | |
| Jeep was left running in park. after approximately 2 minutes vehicle shifted from park to reverse and proceed at a relatively fast speed in a circular direction for about 100 yards until it struck a parked 5th wheel trailer. it caused severe damage to both vehicles. it narrowly missed several people in the area. when i contacted jeep they stated that there could not possibly be a problem. *ak | |||
| 10/20/2001 | 1 | 04/01/2001 | |
| While vehicle was parked and still running, had shifted into reverse with foot on brakes, and vehicle suddenly accelerated backwards. struck a truck and another vehicle that was parked. *ak one person was injured in accident. *slc | |||
| 10/06/2001 | 1 | ||
| Consumer backed out of garage and put vehicle in park, when she got out the vehicle started rolling backward. consumer was able to hop back in and stop vehicle. consumer's vehicle side swiped another vehicle in the process.*ak *yh | |||
| 10/19/2001 | 1 | ||
| Vehicle jumped from park to reverse while it was idling and parking brake was engaged, causing damage to vehicle. dealer has been contatced. vehicle was parked on a slight incline. *ak jg | |||
| 07/13/2001 | 1 | ||
| Gear shift problem *db 14-1421-486 | |||
| 02/05/2001 | 1 | ||
| Vehicle jumped from park to reverse, causing it to roll into a mail box and a tree. dealer has been contacted. *ak *slc | |||
| 04/19/2001 | 2 | 01/01/2001 | |
| My vehicle, shortly after purchase, had jumped out of park and into reverse. this incidence was overlooked as a possible error on my part. in april of this year, while pulling out of my garage, i put my car into park while it was running, to move a toy behind my vehicle. i exited the vehicle and proceeded to go to remove the toy when i realized the vehicle was now moving. i made one attempt to get back in, nearly slipping under it and made a second attempt this time succeeding but not before the door had caught onto the corner of my husbands compressor causeing $2700.00 worth of damage. i notified the dealer, they checked for a cause, found nothing. shortly after, all the reports of this problem surfaced in the media. i contacted chrysler and they claim that only the years from 1995 to 1999 are affected. has the cause of the problem been rectified in the 2001's or do we need more deaths for them to acknowledge the problem. i have suffered a $500.00 loss and a three year surcharge on my insurance, loss of merit rating and still have a fear of possible injury with this vehicle. please send me any info as to whether mine is the first case know with this year jeep. thank you, patricia normandin | |||
| 08/19/2001 | 1 | 12/01/2000 | |
| Vehicle was pulled into garage and was shifted into park. owner's husband stepped out of the vehicle at which time it shifted into reverse on it's own slamming the open drivers side door into the garage wall. this slowed the vehicle long enough for him to jump in and put on the brake. significant damage was done to drivers side door requiring body work. no response from manufacturer to date.*ak | |||
| 08/18/2001 | 0 | ||
| Vehicle was parked and running inside garage. consumer was attaching a boat to vehicle, and he was on a hill. vehicle jumped into reverse, and backed out of garage with boat, and pinned consumer down. *ak | |||
| 08/18/2001 | 1 | 04/06/2001 | |
| While idling, gear shifter jumped from park to reverse. dealer has been contacted.*ak *jb | |||
| 08/21/2001 | 1 | ||
| While motor was still running consumer got out and opened gate. vehicle started moving in reverse while in park.consumer shifted to drive and vehicle was still moving in reverse. then, shifted vehicle into park with foot on brake, cut vehicle off twice, and it kept going in reverse. second time, upon starting vehicle, it wouldn't start up. had to be towed to dealer. tow truck driver pointed out that electrical wires were burned, and plug beneath when it was towed first time, was gone. vehicle at dealership.*ak | |||
| 08/01/2001 | 1 | 04/01/2001 | |
| The engine was idling and the vehicle was in park in the owners garage. the driver exited the car leaving the car door open. the vehicle jumped from park to reverse and rolled backwards out of the garage. the open car door first hit the driver knocking the driver to the floor, the the door hit the front edge of the garage bending the car door backward and pushing the door into the vehicles' left front quarter panel.*ak | |||
| 07/20/2001 | 1 | 04/01/2001 | |
| Jeep grand cherokeee problem. car slipped from park into reverse, smashed into car behind me on the street. i'd pulled over to put it into park to get something out of the backseat...engine was running. i was at curb. got out, left driver door open, it hit me, couldn't get back into car to stop any of this from happening, had to let it go back and hit a parked car.*ak | |||
| 07/05/2001 | 1 | 05/01/2001 | |
| I was parked outside of a store, and got out to take something out of the back seat.when my truck went into reverse and hit a concrete beam. i dont know how but i had time to get out walk to the back open the door get the articales and remove them before it poped into reverse. *ak | |||
| 07/13/2001 | 1 | 12/01/2000 | |
| Heavy traffic, stop and go for approx 2 hrs, shift lever spontaneously popped out of drive into reverse then immediately went back into the drive position. this while having foot on brakes. this caused us to collide with vehicle in front of us. damage to both vehicles resulted.*ak | |||
| 06/10/2001 | 1 | 04/06/2001 | |
| Vehicle was parked with engine running, emergency brake not applied, and it suddenly went backward, and ran into a boat trailer that was right behind it. damage to vehicle was $ 540.00, no injuries.*ak *jb | |||
| 04/05/2001 | 1 | 03/31/2001 | |
| Vehicle was parked in garage with engine running and drivers side door open when it jumped out of park and into reverse, resulting in vehicle running into bike and work bench attached to the rear of the garage. cause unknown. please give any further details.*ak the door sustained damage when it hit the center support post in double garage and the garage foundation was cracked in several spots. nlm | |||
| 07/22/2001 | 1 | 04/01/2001 | |
| Was towing a boat trailer. stopped the vehicle and put in park. exited jeep and it jumped from park to reverse. vehicle backed down street with boat attached. i chased and tried to jump in, fell, scraping knee. fortunately the trailer jacknifed at that time just before the car would have run over me. my belief is that the flexible plastic cover over the button ont he shift lever became wedged in the button preventing the button from releasing and enabling the lever to jump from park to reverse.*ak | |||
| 01/03/2001 | 9999 | 12/01/2000 | |
| Transmission problem/ the transmission bangs, and i do mean bangs into gear. chrysler said this is normal for an electronic transmission. this does not happen all the time, but it does occur at any speed and in any gear except 1st. chrysler district rep said this is the electronic transmission searching for the next gear, he called it a burp. i have felt what he is talking about, i have driven many other vehicles with electronic transmissions, but what i am saying is this suv actually bangs or klunks into gear sometimes, especially when i first drive it for the day, it will slam, not burp,into second gear . also it seems to occur more often when going into 4th gear, when my speed is in the 45 to 50 miles per hour range. this suv has slammed into gear while up shifting and down shifting. there is no way this slamming / banging / klunking into gear can be considered normal. a/c problem - the vehicle has a miss in it when a/c is on. most noticable when on the highway, occurs about every 10 seconds. it feels like the vehicle has just gone over a bump in the road. i was told this is also normal . this is the a/c system cycling. i have driven well over a hundred vehicles or more, all of them automatics, all of them had a/c , no other car ,truck or suv i have ever driven has had a miss or lurch every 10 seconds when the a/c is on or slams into gear. chrysler says this is completely normal, i have gone and test driven 3 other grand cherokee limiteds, i did not notice these problems with those vehicles.*ak | |||
| 06/25/2001 | |||
| Vehicle was idling in park when it jumped from park into reverse, resulting in a collision. dealer has inspected vehicle, and installed a safety lock on gear shifter. please provide additional information.*ak | |||
| 03/19/2001 | 2 | 10/01/2000 | |
| Grand cherokee was in park when it suddenly slipped into reverse, and wrecked.*ak | |||
| 07/05/2001 | |||
| Pe o1 021/rolled away in park: while parked with emergency brake engaged and with the engine turned off, vehicle rolled out of driveway and over a stop sign. dealer was notified. feel free to provide any further details on this matter.*ak | |||
| 06/25/2001 | 1 | ||
| While in park and idling vehicle jumped into reverse and traveled onto a busy roadway. consumer experienced cuts, scrapes, and an unknown knee injury while jumping into vehicle to apply the brakes. vehicle crashed into a pole . *slc | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER | |||
| 09/01/2006 | 83000 | 1 | |
| Automatic transmission began to slip then would not engage at all in the course of 2 days. the entire transmission was destroyed by the torque convertor completely breaking apart per the transmission shop resulting in the complete transmission having to be completely rebuilt at 83,000 miles. *jb | |||
| POWER TRAIN - AXLE ASSEMBLY | |||
| 09/03/2003 | 47000 | 0 | 05/17/2003 |
| Loud grinding sound comming from the front axle. *ak | |||
| 09/16/2003 | 46500 | 1 | 09/10/2002 |
| Front axle brake rotors warped prematurely, had to cover cost out of pocket (not warranty). also oil seal on rear axle failed, causing rear brakes to be filled with grease, about to fail prematurely (have not fixed yet, $400 job). vehicle only has 47000 miles. extended chrysler warranty will not cover either. *jb | |||
| 06/30/2002 | 12/01/2000 | ||
| No sumnmary listed for above vehicle. *ak | |||
| POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT - SEAL | |||
| 09/24/2004 | 38843 | 1 | 01/01/2001 |
| The consumer owns two 2001 jeep grand cherokees. in both vehicle's the right rear axle seal broke causing differential fluid to leak into brake system. *bf each vehicle sustained $1000. in damage. the seal was fixed and the brakes were repaired in both cases. the consumer thinks a manufacturing defect is the cause of the problem. *nm | |||
| POWER TRAIN - AXLE HUBS | |||
| 02/06/2005 | 3 | 02/09/2004 | |
| Shifting cable was replaced after failure. jeep was slipping in gear. i was run over by the vehicle after putting it in park and getting out. vehicle began slipping in gear again. i had no reverse. took it to the dealer and they said a lever was loose on the tranny and they tightened it. still slipping. *jb | |||
| POWER TRAIN - DRIVELINE - CONSTANT VELOCITY JOINT | |||
| 08/15/1999 | 4 | 09/22/1999 | |
| During normal operation of the vehicle and driving at any speed, and when brake system is activated, a severe vibration starts to occur. dealership has examined vehicle four times, and has been unable to effectively remedy the problem. corrective action taken by the dealership is to replace the brake rotors and brake pads and wheel bearings. *ak the vehicle pulls right while driving due to hub and bearing failure. while driving, the rear end makes noise due to bearing and pinion worn out. grease leaking around both front wheels because of drive shaft failure. left and right front cv boot were leaking. *yh | |||
| POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT | |||
| 04/03/2002 | 11226 | 4 | 05/01/2001 |
| The vehicle is hopping up to stop signs/stop lights. the steering wheel shudders when applying brakes at 50-60 mph. the differential was faulty from day one, and has been disassembled and reassembled/ parts replaced up to four times. it will be fine for awhile then the whinnying/whistling/groaning progressively gets worse until i fear for my safety and take it back to the dealer for repair again. i believe this repair is faulty from the factory. *ts *jb ****dimsii ivoq entry posted after 12-12-02 cut over to artemis****761448 | |||
| 09/17/2002 | 08/01/2002 | ||
| Rear differential leaking, causing loud clunking noise. *ak | |||
| 07/08/2002 | 1 | 11/03/2000 | |
| While driving, consumer applied brakes and without warning brakes made noise and skipped. *ak the rear axle seals were leaking. left front out side mirror was loose. the right front window rattles. the rear hatch light was inoperable. the brakes pulsated and the rotors were resurfaced. shock absorber makes noise when hitting slight bumps. the vehicle rattle in front at 15-30 mph. the front tires were wearing out due to misalignment. the vehicle was hard to start after warmed up. *yh | |||
| 01/10/2002 | 20 | 08/01/2001 | |
| During slow speed turns in reverse or forward, strange grinding and honking noises come from front of vehicle in axle and steering area. can also feel the grinding sensation. have contacted dealer service department several times and am told there is a pending recall for this problem, but that they haven't received it nor have they received the replacement parts necessary to fix the problem. appears to be very similar to nhtsa tsb service bulletin numbers 0300101a & 1900401 (nhtsa item numbers sb625612 & sb621896). were assured by service manager that problem will not harm vehicle in long-run, and that we can drive it normally until recall items are received at service department. we're concerned however about safety factors and possible long-term damage, especially as we've been given no eta on when we can have the vehicle fixed.*ak | |||
| POWER TRAIN - DRIVELINE - DRIVESHAFT | |||
| 08/15/1999 | 4 | 09/22/1999 | |
| During normal operation of the vehicle and driving at any speed, and when brake system is activated, a severe vibration starts to occur. dealership has examined vehicle four times, and has been unable to effectively remedy the problem. corrective action taken by the dealership is to replace the brake rotors and brake pads and wheel bearings. *ak the vehicle pulls right while driving due to hub and bearing failure. while driving, the rear end makes noise due to bearing and pinion worn out. grease leaking around both front wheels because of drive shaft failure. left and right front cv boot were leaking. *yh | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 02/25/2001 | 1 | 01/02/2001 | |
| With cruise control on and going up a hill there is hesitation, and then vehicle slams into a lower gear. slam is so bad that passengers are startled. took to dealer, and they said they don't know what to do about this problem.*ak consumer was told by dealership that this is normal. *jb | |||
| POWER TRAIN - MANUAL TRANSMISSION - FLOOR SHIFT ASSEMBLY | |||
| 12/11/2003 | 67390 | 1 | 02/04/2001 |
| Shift interlock cable became disconnected, enabiling the shfit lever to be moved from the park position without depressing brake pedal. also the key can be removed from vehicle without selecting park with the shift lever. *ak | |||
| POWER TRAIN - TRANSFER CASE (4-WHEEL DRIVE) | |||
| 08/11/2002 | 1 | ||
| Consumer states that while driving and no warning the four wheel drive will not disengage and the consumer can only drive 35mph and under. dealer notified. nlm | |||