Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | ||||||||||||||||
| 01V007000 | DAIMLERCHRYSLER CORPORATION | from 11/22/2000 to 12/05/2000 | V (Vehicle) | 636 | 12/26/2000 | MFR | CHRYSLER GROUP LLC | 01/05/2001 | 01/11/2001 | |||||||
| Defect Summary | Vehicle description: sport utility vehicles. an internal nut in the steering gear assembly could loosen and cause the steering gear to lock up. | |||||||||||||||
| Consequence Summary | This could reduce steering control, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the steering gear assembly. owner notification began december 27, 2000. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 1900303 | 08/29/2003 | 1900801 | 10003545 | Pop/tick sound in steering wheel area. *tt | 10/23/2003 |
| 1900502 | 05/20/2002 | 190600 | 634110 | Subject regarding steering honk on 4.0 l and 4.7 l lhd grane cherokee vehicles. *slc | 09/27/2002 |
| 1900401 | 06/15/2001 | 1900600 | 621896 | Some vehicles may exhibit a honking sound coming from the power steering system, occuring during right hand slow speed turns, such as parking maneuvers. *tt | 10/03/2001 |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| 1900301REVA | 08/24/2001 | 1900301 | 623165 | Some vehicles may exhibit a honk-like sound when making right turns.*slc | 10/26/2001 |
| STEERING - WHEEL AND HANDLE BAR | |||||
| 1900801 | 11/23/2001 | 628194 | Experiencing a pop/tick sound heard coming from the steering wheel area while the vehicle is in motion. *tt | 03/06/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 03/12/2012 | 120000 | ||
| Tl-the contact owns a 2001 jeep grand cherokee. while driving approximately 10 mph, the steering column seized without warning. the contact experienced difficulty in turning the steering wheel and excessive force was applied in order to drive. the vehicle was taken to an independent mechanic who informed the contact of a recall under nhtsa campaign id number: 01v007000 (steering: gear box (other than rack and pinion). the vin was not included in the recall. the vehicle had not been repaired. the manufacturer was notified of the steering malfunction. the approximate failure mileage was 120,000. kmj | |||
| 03/12/2012 | 120000 | ||
| Tl-the contact owns a 2001 jeep grand cherokee. while driving approximately 10 mph, the steering column locked without warning. the contact experienced difficulty in turning the steering wheel and excessive force was applied in order to drive. the vehicle was taken to an independent mechanic who informed there was a recall related to the defect under nhtsa campaign id number 01v007000 (steering: gear box (other than rack and pinion). the vin was not included in the recall defect. the vehicle had not been repaired. the manufacturer was notified of the steering malfunction. the approximate failure mileage was 120,000. js | |||
| 12/17/2010 | 62000 | ||
| I was driving in a mall parking lot looking for a parking space. i was turning the corner to go down the next aisle and all of a sudden i had no control of the jeep. as i turned to the left to continue looking for a park, the jeep was speeding out of control and i was slamming on the brake with both feet and the jeep just kept accelerating! i was unable to steer away from the vehicles i was heading towards. as i was heading towards the first vehicle that i hit, i was trying to steer away from it and then the jeep turned to the right and kept accelerating. i ended up hitting four other vehicles ( 5 vehicles total) and finally came to a complete stop after hitting the last vehicle. there is extensive damage to my jeep and to the other vehicles involved. we have not had the damage accessed yet, so we do not know how much this will cost to fix. i believe my jeep is totaled. we are thankful nobody was injured and that i am ok, just shaken up a little. | |||
| 12/28/2006 | 30000 | 100 | |
| Steering wheel rubs and shakes when turning at low speeds. loud rubbing sound like dragging your finger over a balloon. causes difficulty steering and is dangerous in parking lots. this is an ongoing problem and daily occurrence with the vehicle. i've owned two other jeep grand cherokees - a 1999 model and a 2000 model in addition to the 2001 jeep grand cherokee i'm having this problem with. they all had this issue. *nm | |||
| 06/19/2005 | 36000 | 2 | 07/07/2004 |
| Steering wheel starts shaking violently while driving down the rode at 50-60mph. this happens at random with no warning, forcing you to pull off the road to avoid losing control. have taken vehicle in to try and determine the problem and this has not been determined. this is still occurring and have seen numerous reports on the internet about this problem. also one state is attempting to file a class action suit over this problem. i have contacted chrysler and they have documented my complaint about this problem. also they seems to be a problem with the electric windows in these vehicles, the rotor fails and the window will cannot be put up or it will go down by itself. have had 2 window rotors replaced within one week. | |||
| 03/17/2004 | 40000 | 12/08/2001 | |
| Steering makes honking noise when steering wheel is turned to left (making lefthand turn). recall issued but this vehicle's vin not included in recall according to dealer. vehicle taken to dealer, customer was told steering box is faulity and would cost $750.00 plus to repair. vehicle is 3 years old, has been maintained and never abused, steering box should not fail in such a short time unless defect present! | |||
| STEERING - COLUMN | |||
| 11/10/2007 | 70000 | 2 | |
| Tl*the contact owns a 2001 jeep grand cherokee. the contact stated that the steering wheel locked and could not be turned. the wheel finally loosened after he moved it a couple of times. he also heard a clicking sound coming from the steering column. the vehicle has not been inspected. the purchase date was unknown. the current mileage was 70,466 and failure mileage was 70,000. | |||
| 01/01/2001 | 5000 | 1 | 10/15/2000 |
| When a right turn is made the steering column makes a sound like the horn is blowing. first reported in 2001 while car was under warranty and dealer said he couldn't reproduce it. reported it 3 more times and dealer said he couldn't hear it. dealer claimed he would not disassemble steering column because, if no problem could be found, chrysler would not reimburse them for this labor intensive work. problem has gotten progressively worse, particularly when air temp is above 85 degrees. *jb | |||
| 04/18/2004 | 1 | 08/20/2001 | |
| This has been happening since the beginning of purchase. when i'm stopped and beginning a turn with the steering wheel, the wheel will make a grind and/or squeaking noise. i've notified the dealership when i've taken it in for repair, but apparantly, it never happens when it's there at the shop. the first time i reported it, they oiled the steering column, that was all, and; the noise continued.*ak | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 07/01/2009 | 67657 | 1 | 02/22/2004 |
| Tl*the contact owns a 2001 jeep grand cherokee. while making a right turn at 30 mph, the steering made a noise. she took the vehicle to the repair shop and the mechanic stated that the gear box failed. the mechanic replaced the gear box assembly at the cost of $329.83. the manufacturer stated that her vin was not included in nhtsa campaign id number 01v007000 (steering:gear box (other than rack and pinion). the failure mileage was 67,657 and current mileage was 67,757. updated 09/23/09. *lj updated 09/23/09.*jb | |||
| 04/01/2006 | 45000 | 1 | 02/01/2002 |
| Tl*the contact owns a 2001 jeep grand cherokee. the contact stated that the steering wheel made a clunking noise whenever he attempted to turn the wheel. he took the vehicle to the jeep dealer and was informed of nhtsa campaign id number 01v007000 (steering:gear box (other than rack and pinion)). the dealer and manufacturer stated that his vin was not included in the recall, even though he is experiencing the same failure. the vehicle has not been repaired. the speed was unknown. the failure mileage was 45,000 and current mileage was 52,000. | |||
| 06/26/2006 | 45200 | 1 | 02/20/2004 |
| Experienced issues with steering assembly consistent with nhtsa campaign id 01v007000 (steering box recall for 2001 jeep grand cherokee) and noticed the vehicle became less responsive to steering input and resulted in a near accident while entering a highway on-ramp on june 26, 2006 (the car would not turn when the wheel was turned). the car was taken to a dealer service station and the dealer recommended steering box replacement due to noticeable grinding in steering assembly. jeep claims the repair is not covered under warranty or the recall. the recall is effective for vehicles built between the dates of november 22 and december 5, 2000 only, my vehicle was built on december 6, 2000. jeep was unable to confirm that my vehicle was not made with defective parts. i am requesting nhtsa investigate jeep grand cherokee vehicles made after december 5, 2000 for steering box failure issues, the recall issued is not extensive enough resulting in potential safety issues. *jb | |||
| 06/26/2006 | 77000 | 06/26/2006 | |
| Dt*: the contact stated that when making either a right or left turn there was a pumping sound. there is a nhtsa recall, # 01v007000, regarding the steering:gear box (other than rack and pinion). the vin was not included in the recall. | |||
| 01/03/2004 | 52000 | 1 | 04/01/2001 |
| The steering wheel malfunctioned upon making a left turn. as a result, steering became difficult. steering gear assembly recall 01v007000 was issued; however, this vehicle was not included due to vin. *ak *scc | |||
| 11/14/2003 | 9 | 01/01/2001 | |
| The consumer had the vehicle in the shop almost 10 times for repairs. the consumer argued that the power steering was out of order and she was unable to steer the vehicle in reverse. the vehicle had experienced other problems such as the drive pinion, heating pads, brake rotors, calipers, pads, power steering pump, the rear shock absorbers and rear sway bar links. the dealer was contacted about the problems no help was offered. it had appeared that there had been a recall issued for the grand cherokees built only from nov 22- dec 5 2000 for the power steering and the consumer missed it by a month, but the vehicle experienced the same problem as the recall that was issued. the consumer was very dissatisfied with the dealership. *ak *cb the vehicle also experienced three tire blowouts. the consumer was told the problem was caused by the gear box, there was a recall regarding the issue, however the consumers vehicle was not included in the recall. the front pinion seal leaked. *jb | |||
| 04/01/2001 | 03/01/2001 | ||
| I will never buy another chrysler. no safety defect mentioned. *ak | |||
| 04/20/2001 | |||
| Vehicle is pulling to right at all times, dealer stated it was steering gear assembly. there is recall 01v007000/ steering gear assembly, but this vehicle is not included due to vin. *ak | |||
| 11/16/2000 | |||
| Recall 01v00700/ manufacturer's recall 965; steering makes a grinding noise only when turning. vehicle has been to dealer 3 times. chrysler hasn't instructed how to repair it. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||
| 08/08/2006 | 48889 | 1 | 08/01/2004 |
| Dt*: the contact stated while the vehicle was parked, the power steering fluid leaked onto the pavement. the contact determined the power steering hose had a leak, and replaced the power steering hose. the dealer was alerted. updated 09/22/06. 8jb | |||
| 03/01/2001 | 10000 | 0 | |
| Harsh down shifting, results in loud clunking, rear tire squalling, and passenger discomfort. rough shifting into gears while parked. moaning brakes, warped rotors fuel pump deficiancies, and miscellaneuos electrical problems. | |||
| 06/03/2002 | 1 | 07/01/2001 | |
| As a result of a kink in pressure line hose of power steering, vehicle was very difficult to steer in the middle of a turn driving on the highway. later, in driveway, was not able to steer vehicle at all.*ak | |||
| 03/23/2001 | 1 | 03/01/2001 | |
| Power steering makes honking noise when turned. dealer claims that this is unfixable and is due to a power steering fluid surge that causes the hose to vibrate. chrysler's response is basically to 'live' with it. | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 01/01/1901 | 6 | ||
| 2001 jeep grand cherokee with several problems. consumer states that he has had the heater, power steering pump, brake calipers, and rotors repaired or replaced. consumer stated rotors were replaced twice after the warranty was up. *kb | |||
| 11/14/2003 | 9 | 01/01/2001 | |
| The consumer had the vehicle in the shop almost 10 times for repairs. the consumer argued that the power steering was out of order and she was unable to steer the vehicle in reverse. the vehicle had experienced other problems such as the drive pinion, heating pads, brake rotors, calipers, pads, power steering pump, the rear shock absorbers and rear sway bar links. the dealer was contacted about the problems no help was offered. it had appeared that there had been a recall issued for the grand cherokees built only from nov 22- dec 5 2000 for the power steering and the consumer missed it by a month, but the vehicle experienced the same problem as the recall that was issued. the consumer was very dissatisfied with the dealership. *ak *cb the vehicle also experienced three tire blowouts. the consumer was told the problem was caused by the gear box, there was a recall regarding the issue, however the consumers vehicle was not included in the recall. the front pinion seal leaked. *jb | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 01/12/2002 | 3 | 08/01/2001 | |
| Must be a defect with all cherokees's(grand lareado) 2001 and up .. all have steering problems this is my 3rd attempt to try to get corrected .*ak | |||
| 01/10/2002 | 20 | 08/01/2001 | |
| During slow speed turns in reverse or forward, strange grinding and honking noises come from front of vehicle in axle and steering area. can also feel the grinding sensation. have contacted dealer service department several times and am told there is a pending recall for this problem, but that they haven't received it nor have they received the replacement parts necessary to fix the problem. appears to be very similar to nhtsa tsb service bulletin numbers 0300101a & 1900401 (nhtsa item numbers sb625612 & sb621896). were assured by service manager that problem will not harm vehicle in long-run, and that we can drive it normally until recall items are received at service department. we're concerned however about safety factors and possible long-term damage, especially as we've been given no eta on when we can have the vehicle fixed.*ak | |||
| STEERING - RACK AND PINION | |||
| 06/24/2002 | 4 | 11/01/2001 | |
| Upon making a slow left turn (cul de dac) a meatan grinding can be heard. took to dealer 4 times. no resolution. mr | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| While driving the steering wheel makes a grinding noise. dealer has been notified of the problem. nlm | |||
| 10/19/2001 | 1 | 08/30/2001 | |
| While driving attempting to make a right hand turn steering wheel became stiff and difficult to control, vehicle merged into another lane. *ak and hit post sign, damage to front driver side of the vehicle, there was an nhtsa recall bulletin for 2001 jeep grand cherokee manufactured in nov and dec, 2000. an internal nut in the steering gear assembly could loosen and cause steering to lock up. dealer has been contacted. *et | |||