Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 2300904 | 03/09/2004 | 10006467 | Popping or clicking-like sound in area of front seat frame. *tt | 05/03/2004 | |
| 2301503 | 06/06/2003 | 10002049 | Wind-like sound at top rear corner of front door. *tt | 08/12/2003 | |
| 2302002 | 05/20/2002 | 633935 | New repair procedures with separate liftgate latch motor and components. *slc | 09/26/2002 | |
| 2300301 | 02/02/2001 | 619123 | This bulletin states that all factory installed equipment, such as a sunroof, meet the upper interior head protection requirements of fmvss 201. *tt | 05/15/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 11/08/2002 | 52000 | ||
| Tl*the contact owns a 2001 jeep grand cherokee. while driving approximately 2 mph, the driver's seat disengaged from the frame and abruptly extended to the back seat. there were no warnings or injuries. the vehicle was taken to an independent mechanic on three separate occasions for identical failures and the driver's seat was replaced. the contact was concerned of the safety risk involved. the vin was unknown. the failure mileage was 52,000 and current mileage was 89,000. | |||
| 10/02/2004 | 57000 | 1 | 11/14/2001 |
| The suvs resistor-blower motor, which is part of the a/c, heater and blower system, failed. lithia jeep service representatives, who diagnosed and repaired the unit, indicated its placement is too close to a major heat source in the car; the excessive heat has caused the unit to fail early. the service rep indicated that while the unit failed before the third anniversary of the vehicle, which was new when purchased, the miles were beyond the warranty level. the representative further indicated that jeep has since redesigned the part and/or location, preventing the problem from occurring in later model vehicles. *ak | |||
| 06/09/2004 | 24126 | 1 | |
| We have a 2001 jeep grand cherokee limited 4wd. above each passenger door there is a handle to hold on to. i don't know what it would be called but i use it to hang on when we go around a corner, etc. in june we were just leaving the cleaners. my husband was driving and i was in the passenger seat. i reached up for the handle as he was backing out. all of the sudden something hit my nose right under my eye. it really smarted and left a red welt. i asked him to re-park the car and we looked for what in the world had happened. we found a small piece of steel on the seat. we then looked over this safety handle and realized that the spring that holds the handle had broken and hit my face. i did not bleed and the red mark was gone in a couple of days. my concern is that it nearly hit my eye. when we ask the dealer to replace it we were told it would cost $79. was this a freak failure or has this happened to others? if i had been an inch shorter i could have lost an eye. we felt that the dealer would replace the part and were shocked that they wanted us to pay for it. we have not replaced it yet so the part is available. *la | |||
| 04/15/2001 | 1 | ||
| Vehicle is blown out of its lane when it is moderately windy. dealer notifed. *ak *yd | |||
| STRUCTURE - BODY | |||
| 12/15/2012 | 142000 | ||
| I was driving in the rain going the speed limit. my jeep hit a pool of water on the surface of the highway and started to skid and hydroploane. the next thing i knew it was flipping over and landed on the shoulder of the highway. i was lucky to be wearing my seat belt. i was suspended upside down by my seatbelt. i was able to unbuckle it and crawl out the drivers side window which was completely blown out. seconds after i got out of the car it burst into flames and the entire vehicle was engulfed and burned completely inside and out. there was nothing left of it but burnt frame. as soon as the car came to a stop upside down, i smelled gas and just a minute or two later the car was totally burned up. | |||
| Design of center console w/shift levers restricts driver's right arm movement for taller drivers, shift lever too large in front of ash tray, potential cause for accident. *cj | |||
| STRUCTURE - BODY - DOOR | |||
| 08/07/2001 | 1 | 09/07/2001 | |
| Upon entering the vehicle and closing the door the consumer uses the power locks to lock the doors, whether the vehicle is in park or drive, both the driver and passenger door unlock automatically by simply pulling on the inside door handles, the consumer believes this is a safety hazard. nlm | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 09/18/2007 | 65407 | 2 | 09/27/2001 |
| Tl*the contact owns a 2001 jeep grand cherokee. while attempting to lift the window portion of the lift gate, the window slammed down on the contact's head. she lifted up the window a second time and it slammed down on her head again. she noticed that the two window hinges were extremely loose. the dealer was notified and would not waive the contact's deductible. the current and failure mileages were 65,407. | |||
| STRUCTURE - BODY - HOOD - HINGE AND ATTACHMENTS | |||
| 10/01/2004 | 999 | 09/04/2004 | |
| The engine revved at a very high rpms when starting. when changing gears it made a loud clung sound and wanted to lunge into that direction. the vehicle has never shifted properly between gears. it was almost like it was slipping, and then finding the right gear. it was not a smooth transmission either. since i purchased the vehicle a little over 1-1/2 years ago the car has been in the shop more than 15 times. the dealers could not find the cause of the problem. i had to replace a transmission sensor, 02 sensor, sun roof, rear end, and cd player. the heater blend door had to be replaced , which didn't sound expensive, but the fix was to remove the entire heater plenum and replace the broken door, stop and drive assembly. cost $890.00. *ak | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 10/08/2002 | 9900 | 2 | 12/01/2000 |
| Consumer states that the rotors wore out. dealer notified repaired and replaced 8 months later problem reoccurred. causing the vehicle to shake. mr the consumer also stated that the vehicle would vibrate violently whenever brakes were applied-new rotors installed, which were suppose to fix the problem, and a year later the problem happened again, more severely. there's a shimmy in the front wheels when braking-per invoice. different specialists have raised the issue and trying to get to the root of the frame out of alignment. scc | |||