Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 0200204 | 05/25/2004 | 0200204A | 10007926 | A squeak or squawk-like sound may be present in the front or rear suspension. *tt | 07/15/2004 |
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||||
| 0200102 | 08/20/2004 | 0200604 | 633476 | Special ball joint, allows adjustment to caster and camber angles. *slc this bulletin replaces 02-001-02 dated 06/10/02. also to include 2005 jeep wrangler. *tt | 09/23/2002 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 06/30/2008 | 1 | ||
| 1-i bought the jeep 4/2008. a couple of months after, a window stopped working. i got the regulator fixed. soon after that, another window stopped. i got that one fixed. every time i get one fixed another breaks. now i have 2 windows not working. 2-whenever i turn a corner, it sounds like the wheels are scraping against something. 3-soon after i bought the jeep, whenever it gets wet and i turn corners, there is a sound coming the front like its the axle or something. i have taken it to several people/dealers and no one can find out why. they test drive it and hear it, look underneath and still cant find out why or where the sound is coming from. *tr | |||
| 06/15/2012 | 100000 | ||
| Tl-the contact owns a 2001 jeep grand cherokee. the contact stated that the vehicle would wobble violently when driving at least 60 mph. the vehicle was taken to an independent repair shop where the track bar was replaced. the failure recurred later while the contact was driving 50 mph. the vehicle was not taken back to have the failure further repaired. the manufacturer was not made aware of the failure. the failure mileage was 100,000. the vin was unavailable. kmj | |||
| 06/15/2012 | 100000 | ||
| Tl-the contact owns a 2001 jeep grand cherokee. the contact stated that the vehicle wobbled violently while driving 60 mph. the vehicle was taken to an independent repair shop and the track bar was replaced. the failure recurred while driving 50 mph. the vehicle not taken back to have the failure further repaired. the manufacturer was not made aware of the failure. the failure mileage was 100,000. the vin was unavailable. sm. | |||
| 05/20/2012 | 103000 | ||
| Tl* the contact owns a 2001 jeep grand cherokee. the contact stated that while driving 20 mph, there was a very loud noise. the vehicle was taken to the dealer who diagnosed that the driver side front axle broke due to corrosion. as a result, the front axle and the tie rod needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was no longer under warranty. the vehicle was not repaired. the failure and current mileage was 103,000. | |||
| 05/20/2012 | 103000 | ||
| Tl- the contact owns a 2001 jeep grand cherokee. the contact stated that while driving 20 mph, there was a very loud noise. the vehicle was taken to the dealer who diagnosed that the driver side front axle broke due to corrosion. as a result, the front axle and the tie rod needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was no longer under warranty. the vehicle was not repaired. the failure and current mileage was 103,000. kmj | |||
| 05/20/2012 | 103000 | ||
| Tl- the contact owns a 2001 jeep grand cherokee. the contact stated that while driving 20 mph there was a very loud noise. the vehicle was taken to the dealer who diagnosed that the driver side front axle broke due to corrosion as a result the front axle, and tie rod needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance since her vehicle was no longer under warranty. the vehicle was not repaired. the failure and current mileage was 103,000. pm | |||
| 11/14/2003 | 9 | 01/01/2001 | |
| The consumer had the vehicle in the shop almost 10 times for repairs. the consumer argued that the power steering was out of order and she was unable to steer the vehicle in reverse. the vehicle had experienced other problems such as the drive pinion, heating pads, brake rotors, calipers, pads, power steering pump, the rear shock absorbers and rear sway bar links. the dealer was contacted about the problems no help was offered. it had appeared that there had been a recall issued for the grand cherokees built only from nov 22- dec 5 2000 for the power steering and the consumer missed it by a month, but the vehicle experienced the same problem as the recall that was issued. the consumer was very dissatisfied with the dealership. *ak *cb the vehicle also experienced three tire blowouts. the consumer was told the problem was caused by the gear box, there was a recall regarding the issue, however the consumers vehicle was not included in the recall. the front pinion seal leaked. *jb | |||
| 07/08/2002 | 1 | 11/03/2000 | |
| While driving, consumer applied brakes and without warning brakes made noise and skipped. *ak the rear axle seals were leaking. left front out side mirror was loose. the right front window rattles. the rear hatch light was inoperable. the brakes pulsated and the rotors were resurfaced. shock absorber makes noise when hitting slight bumps. the vehicle rattle in front at 15-30 mph. the front tires were wearing out due to misalignment. the vehicle was hard to start after warmed up. *yh | |||
| 08/01/2001 | 3 | ||
| While driving 40 mph and without warning vehicle will vibrate violently. dealer has been notified, and has also repaired vehicle 3 different times. however, vehicle is out of warranty.*akdealer wanted consumer to have after market parts put on at consumers expense. every time vehicle has been in for repair, the mechanic claims they found the problem but the vehicle still vibrates. *jg | |||
| 05/01/2001 | 3 | ||
| Vehicle has been in to dealer three times already for rotors, and problem still occurs, vehicle shakes when brakes are applied. contacted dealer. *ak consumer states noise from right front of console. the air conditioner does not cool enough due to leakage. *yh | |||
| 08/15/1999 | 4 | 09/22/1999 | |
| During normal operation of the vehicle and driving at any speed, and when brake system is activated, a severe vibration starts to occur. dealership has examined vehicle four times, and has been unable to effectively remedy the problem. corrective action taken by the dealership is to replace the brake rotors and brake pads and wheel bearings. *ak the vehicle pulls right while driving due to hub and bearing failure. while driving, the rear end makes noise due to bearing and pinion worn out. grease leaking around both front wheels because of drive shaft failure. left and right front cv boot were leaking. *yh | |||
| 05/01/2001 | |||
| When cutting wheels sharply while driving vehicle vibrates badly. vehicle taken to dealer 3-4 times, cannot fix problem. *ak | |||
| SUSPENSION - FRONT | |||
| 04/14/2009 | 105000 | 1 | |
| Over the past three years my power windows slid down. one left rear a few years ago slid down as we were going down the road. rt passenger side down about a year later. january 2nd my passenger side window did the same. i took it into the shop and mechanic said it was the regulator, it would be 300.00 to fix it, he said yep that's common in jeeps. i have a friend who has a 2002 jeep, same problem with all four.... i'm a single mother, single grandmother that cant spare that kind of money. yesterday 04/14/2009 i walked out to my jeep to discover the window was down. thought wow i don't remember leaving my window down because i have sound equipment i would hate to have stolen. it was chilly out that morning, tried to roll it up.... guess what? now all of my power windows are broken due the regulators. fuel pump, and injectors are my problem too. oh yeah!!!!!!!!!! let me add the heater core to that. i love my jeep... i take good care of it, it looks brand new. the oil is changed with the best money can buy and on time every time if not sooner. *tr | |||
| 11/07/2005 | 56000 | 1 | 10/29/2005 |
| Dt: contact stated the front end shook violently. the steering wheel shook from left to right. the dealer told her the jeep had been brought to dealer at least three times prior to the contact's purchase of the vehicle for same problem, and they were unable to duplicate the problem. *ak updated 12/7/2005. several front end parts have been replaced but that has not alleviated the shaking problem. *nm | |||
| 03/12/2002 | |||
| When vehicle exceeds speed of 30/35mph and brakes are applied the front end and steering wheel shakes severely. please provide more details. | |||
| 10/01/2001 | |||
| Front of vehicle shimmies and steering wheel shakes at any time.*ak | |||
| 02/12/2002 | 5 | ||
| Front end shimmy occurs when decelerating from highway speeds or slowing down. took to dealer, and they've replaced brakes and rotors 5 times at 9000 miles. problem is still occurring. please provide any further information.*ak | |||
| 1 | |||
| Consumer states front tires are experiencing excessive wear between rotation,(no tire info given).*jb | |||
| SUSPENSION - REAR | |||
| 10/01/2004 | 999 | 09/04/2004 | |
| The engine revved at a very high rpms when starting. when changing gears it made a loud clung sound and wanted to lunge into that direction. the vehicle has never shifted properly between gears. it was almost like it was slipping, and then finding the right gear. it was not a smooth transmission either. since i purchased the vehicle a little over 1-1/2 years ago the car has been in the shop more than 15 times. the dealers could not find the cause of the problem. i had to replace a transmission sensor, 02 sensor, sun roof, rear end, and cd player. the heater blend door had to be replaced , which didn't sound expensive, but the fix was to remove the entire heater plenum and replace the broken door, stop and drive assembly. cost $890.00. *ak | |||