Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS | ||||||||||||||||
| 12V527000 | CHRYSLER GROUP LLC | from 02/13/2001 to 05/23/2003 | V (Vehicle) | 744822 | ODI | Chrysler Group LLC | 11/08/2012 | 11/08/2012 | ||||||||
| Defect Summary | Chrysler is recalling certain model year 2002 and 2003 jeep liberty vehicles manufactured january 9, 2001, through march 28, 2003, and 2002 through 2004 jeep grand cherokee vehicles manufactured february 13, 2001, through may 23, 2003. a component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated. | |||||||||||||||
| Consequence Summary | Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash. | |||||||||||||||
| Corrective Summary | Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. the recall is expected to begin during january 2013. owners may contact chrysler at 1-800-247-9753. | |||||||||||||||
| Notes | Chrysler's recall campaign number is m35.owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov. | |||||||||||||||
| AIR BAGS - FRONTAL | ||||||||||||||||
| 02V099000 | DAIMLERCHRYSLER CORPORATION | from 03/07/2002 to 03/11/2002 | V (Vehicle) | 27 | 04/29/2002 | MFR | CHRYSLER GROUP LLC | 03/26/2002 | 03/27/2002 | |||||||
| Defect Summary | On certain sport utility vehicles, the passenger air bag wiring harness was improperly manufactured. | |||||||||||||||
| Consequence Summary | This could cause improper air bag deployment in certain crash conditions. | |||||||||||||||
| Corrective Summary | Dealers will add a wiring jumper to the existing circuitry to correct this condition. owner notification began april 29, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 0801603 | 06/13/2003 | 10002037 | New airbag control module optimized for current and prior model year use. *tt | 08/12/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 02/06/2012 | |||
| I receipt safety recall m35/nhtsa 12v-527 on february 2013, every day callto the office dealer and said, i am not receipt the part. please call again. i have problem because the airbag warning light is permanent on. thank you so much for your attention and this problem. | |||
| 11/20/2012 | |||
| I was sent a letter from chrysler about my jeep grand cherokee airbag problem. in november of 2012 this vehicle, which is driven by my 20 year old daughter, had the airbag light illuminate. i contacted our mechanic here in bend, oregon and he informed me that the airbags were not functioning and that immediate attention was needed to repair this problem. i did not allow my daughter to drive the car and had the repair made at a cost of about $500.00 dollars. shortly after this repair, i received the recall notice from chrysler and talked to my mechanic who confirmed that this is exactly the repair that was made. i send chrysler the repair bill as they stated on the recall form. two weeks ago i received a phone call from chrysler informing me that the parts are not available to fix this problem and they are not sure of what is causing the problem, therefore they will not be refunded for this repair. chrysler is trying to delay or deny this very serious safety issue and i do not appreciate the way this was handled. | |||
| 01/07/2013 | |||
| I received a recall notice approximately two months ago saying the vehicles air bags may deploy without notice or incident. i have repeatedly called to get this corrected and have been told that the part is not available. i called the chrysler headquarters and was told that the part has not yet been manufactured and there is no timeline for when the part may come in. | |||
| 02/01/2013 | 1 | ||
| 2002 jeep grand cherokee. consumer writes in regards to air bag light malfunction in vehicle. *smd the consumer stated the air bag light illuminated and a tone would sound 2-3 times. it happened on and off for a couple of months. the vehicle was taken to the dealer. however, the technician was unable to find a problem. *jb | |||
| 11/30/2012 | |||
| Chrysler announced a recall of my 2002 jeep grand cherokees m35/nhtsa 12v-527 informing me that there was a small chance of an electrical overstress could occur and if this overstress condition occur, it could cause damage to the orc computer chip causing the airbag light to illuminate, followed almost immediately by an inadvertent deployment of the front or side airbag! inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash. chrysler intends to repair my vehicle, however; the part is currently not available. why is it taking chrysler sooo long with producing this part??? i contacted my local chrysler dealership only to find out, the dealer had no knowledge of this recall and could not advise if my vehicle was even safe to drive. this is extermely poor customer service and needs to be resolved, asap. it would appear since this vehicle is more than 10+ years old chrysler does not have any intentions on the repair and does not want to accept liability if an accident occurs while i am driving it. again, extermely poor customer service!!!!!!! | |||
| 11/08/2011 | 55000 | 1 | |
| In november 2012, chrysler and you announced a recall of my and just under a million other 2002 jeep grand cherokees m35/nhtsa 12v-527. it is now 3 months later. about 3 weeks ago, i received a recall notice, telling me firstly there was a recall (does it really take 2+ months to notify me?) and that chrysler was hoping the parts for a permanent fix, currently unavailable, would be available as quickly as possible -- with absolutely no hint of how long this might be. does it really take more than 3 months to manufacture and distribute a part involved in a safety recall -- a small chance of an inadvertent deployment of the front ...or side airbag! inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash. and, as for nhtsa, shouldn't you be prodding chrysler to hasten the completion of this recall? *tr | |||
| 11/08/2011 | 55000 | ||
| In november 2012, chrysler and you announced a recall of my and just under a million other 2002 jeep grand cherokees m35/nhtsa 12v-527. it is now 3 months later. about 3 weeks ago, i received a recall notice, telling me firstly there was a recall (does it really take 2+ months to notify me?) and that chrysler was hoping the parts for a permanent fix, currently unavailable, would be available as quickly as possible -- with absolutely no hint of how long this might be. does it really take more than 3 months to manufacture and distribute a part involved in a safety recall -- a small chance of an inadvertent deployment of the front ...or side airbag! inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash. and, as for nhtsa, shouldn't you be prodding chrysler to hasten the completion of this recall? | |||
| 11/01/2012 | |||
| Tl-the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number:12v527000 (air bags) had exceeded a reasonable time for repair. the manufacturer advised that the new part might be available in march of 2013. the vehicle was not repaired. the approximate failure mileage was not available and the current mileage was 120,000. mah | |||
| 11/01/2012 | |||
| Tl-the contact owns a 2002 jeep grand cherokee. the contact stated that nhtsa campaign number:12v527000 (air bags) had exceeded a reasonable time for repair. the manufacture advised that the new part might be available in march of two thousand thirteen. the vehicle was not repaired. the approximate failure mileage was not available and the current mileage was 120,000. li | |||
| 05/20/2012 | 135000 | 1 | |
| Was driving and all of a sudden the air bag light and check engine light came on. now they wont go off. check engine light has been hooked up to computer but all it says is that there's an emissions leak but no one can find it. the air bag light wont go off. *tr | |||
| 05/20/2012 | 135000 | ||
| Was driving and all of a sudden the air bag light and check engine light came on. now they wont go off. check engine light has been hooked up to computer but all it says is that theres an emmissions leak but no one can find it. the air bag light wont go off. | |||
| 09/03/2012 | 150000 | ||
| Tl- the contact owns a 2002 jeep grand cherokee. the contact stated the air bag light illuminated constantly. the vehicle was taken to the dealer who stated there was a recall but his vin was not included. the recall nhtsa campaign id number: 12v527000 (air bags: frontal: sensor/control module). the manufacturer was notified but did not offer any assistance since the vin was not included. the failure mileage was 150,000. pmb | |||
| 11/01/2012 | 213009 | ||
| Tl - the contact owns a 2002 jeep grand cherokee. while driving approximately 50 mph, the air bag warning light illuminated. the vehicle was not taken to the dealer for diagnostic testing. the manufacturer was made aware of the failure and advised the contact that the vehicle was not included in nhtsa campaign id number: 12v527000 (air bags). the approximate failure mileage was 213,009 and the current mileage was 213,110. the vin was not available. kmj | |||
| 11/01/2012 | 213009 | ||
| Tl - the contact owns a 2002 jeep grand cherokee. while driving the vehicle at approximately 50 mph the air bag warning light illuminated. the vehicle was not taken to the dealer for a diagnostic testing. the manufacturer was made aware of the failure and stated the vehicle was not included in nhtsa campaign id number: 12v527000 (air bags). the vehicle was not repaired. the approximate failure mileage was 213,009 and the current mileage was 213,110. the vin number was not available. dr | |||
| 12/27/2011 | 120000 | ||
| Front end crash where i was hit by another car, neither of the front end airbags deployed, resulted in head, jaw, and neck injuries that would not have happened if airbags went off. | |||
| 11/20/2011 | 156800 | ||
| While driving my jeep in the parking lot of tj maxx, my airbag light came on and about two seconds later both airbags deployed. there was no crash involved. | |||
| 01/15/2008 | 50000 | 1 | 04/01/2006 |
| Tl*the contact owns a 2002 jeep grand cherokee. while driving approximately 25 mph in icy road conditions, the contact applied the brakes and the vehicle slid to the right. the vehicle crashed into a tree and sustained major damage. the driver and two rear passengers were injured. a police report was filed. the air bags failed to deploy. the dealer has not been notified. the current and failure mileages were 50,000. updated 02-14-08 *bf updated 02/14/08 *tr | |||
| 09/19/2006 | 1 | ||
| At approximately 9:20 am on 09/19/06 one of my car wash employees was pulling a customers car forward out of the car wash bay and suddenly the vehicle accelerated out of control crossing both the westbound and eastbound lanes of fullerton ave and crashing into a tree across the street from the car wash. the car suffered extensive damage and my employee was transported by ambulance to illinois masonic and is currently hospitalized from the injuries he sustained as a result of the accident. *nm | |||
| 02/27/2006 | 62000 | 1 | 11/27/2002 |
| I was driving approx. 45 mph and broadsided another car. my air bag did not deploy. *jb | |||
| 05/31/2003 | 1 | ||
| Air bag light illuminated while driving. dealer diagnosed that the air bag harness short circuited. related recall 02v099000, consumer's vehicle not included due to vin. *ak | |||
| 04/03/2003 | 10000 | 2 | 08/11/2002 |
| The vehicle was involved in 2 separate collisions, and the air bags failed to deploy on both occasions. *jb the vehicle was involved in 2 separate collisions, and the air bags failed to deploy on both occasions. *mr | |||
| AIR BAGS - FRONTAL | |||
| 04/01/2010 | 94149 | 1 | |
| Insurance company writes on behalf of consumer regarding airbags *tgw both air bag deployed while the consumer was driving. a recall was issued for some models regarding an incorrect passenger air bag wire harness in the air bag. *jb | |||
| 02/05/2002 | 130000 | 1 | |
| On the night of 02/05/2010 we were driving on fwy 14 nb and earlier that night was raining hard. due to the storm there was a lot of water on the freeway and i lost control of the jeep. the car began making circles and then it roll over on the right site of the freeway and the air bags failed to open. we had the seat belts on, but for this type of accident where the car became a total lost , the air bags must had been activated. luckily we are alive. we could had died and we want to prevent this happen to anyone who owned a jeep grand cherokee 2002. *tr | |||
| 07/04/2008 | 109600 | 1 | |
| On july 4, 2008, airbag inadvertently deployed while traveling on highway with no collision involved. the airbag deployment damaged the airbag system, right dashboard, windshield, steering wheel, glove compartment door, and air conditioning system, caused complaints to incur rental vehicle expenses, loss of use and devaluation of his vehicle, inconvenience, and caused redness and irritation to face, neck, and chest and aggravated asthma.*tr | |||
| 03/30/2008 | 98000 | 1 | 09/20/2007 |
| Tl*the contact owns a 2002 jeep grand cherokee. while driving 45 mph, the contact struck an embankment and caused the vehicle to flip. the seat belt detached and none of the air bags deployed. the contact landed in the passenger seat and her head went through the moon roof. a police report was filed. the powertrain was unknown. the current mileage was 104,000 and failure mileage was 98,000. | |||
| 09/14/2007 | 69000 | 1 | 02/07/2007 |
| The clockspring on my 2002 jeep grand cherokee has failed and the airbag light comes on and it will not function. no accident yet, but the airbag will not work on the vehicle. car was driven normally and is in excellent condition with no accidents. has 69,000 miles on the vehicle. the clockspring has to be replaced to correct the problem. chrysler has had similar problems on other vehicles for this same part. i'm sure they use this part on other chrysler products. *tr | |||
| 10/11/2006 | 1 | ||
| My 8 year old daughter had a pulmonary appointment. we were leaving the doctor's office, a lot of traffic, i drove on the on ramp to the highway 285 westbound. while driving onto the interstate, my jeep grand cherokee '02, a beep sounded, i looked at the dashboard and the airbag light came on and within not even a second, both airbags deployed while i was driving. the steering wheel is destroyed, the dashboard and the front glass. smell and smoke filled the suv while i was able to drive the suv over to the side of the highway. my child was crying from being so scared. i called the dealer that i always used to service my jeep to see if i could drive off the highway. i was afraid being on a busy atlanta highway, a crying 8 year old and smoke coming out of the suv. they told me no and to call chrysler for tow. i did and they were going to take me to the nearest jeep dealer (roswell, ga) but would be 50 min. wait. i explained to them that i was on an extreme busy highway, and 8 year old and had to get off this highway now. while talking, a tow truck pulled off in front of me. he spoke to chrysler and arranged for payment directly from chrysler and drove us to roswell, ga. the dealer would not give me a rental car. i called my insurance company. i got rental which the dealership called hertz for me and they (hertz) picked my child up and myself and drove us to their shop to get a car. i am now driving a rental and have no ideal who is paying for this. my husband called the manager at the dealership and was told that they could not touch the suv and someone from chrylser safety looked at the car. i just called chrylser's 1-800 number and told them the incident and wanted a person's name, number and how is this procedure handled. i was told by lachina (spelling?) that it was usually 3 business days, no person contact but yet someone should call me prior to viewing. i asked how my rental situation would be handled and she did not know. *jb | |||
| 12/10/2003 | 1 | 04/12/2003 | |
| Passenger side airbag on 2002 jeep grand cherokee laredo opened on front end impact, however the driver's side airbag failed to deploy resulting in injuries to driver of potentially over 10,000.00. *ak | |||
| 06/10/2002 | 1 | 03/21/2002 | |
| Vehicle rearended another at 55 mph and upon impact, neither airbag deployed. damage to vehicle was 6083 dollars. dealer stated airbags worked as designed.*ak consumer listed that there were 5 injuries. *tt | |||
| 06/02/2002 | 1 | ||
| While driving lost control of vehicle and hit another vehicle. upon impact, none of the airbags deployed. *ak consumer also states that the abs failed, three people were injured in the accident. *slc | |||
| 02/15/2002 | 1 | 02/01/2000 | |
| While driving at 52 mph an accident occurred. upon impact, front driver and passenger air bags did not deploy, resulting in injuries to driver and passenger. *ak chrysler has inspected the vehicle and stated that there were no manufacture's reponsibility, they refuse to do anything further. *tt | |||
| AIR BAGS - SIDE/WINDOW | |||
| 02/16/2011 | 96000 | ||
| I own a 2002 jeep grand cherokee and both of the side curtain air bags deployed while i was driving. there was no impact or collision. i was making a right hand turn when the air bag light came on. immediately after that passenger side curtain air bag deployed. then a couple of seconds later the driver side curtain air bag deployed. i pulled into the store parking lot and had the car towed to a service shop. insurance investigator determined it was mechanical failure. | |||
| 12/15/2010 | 108000 | ||
| I was driving my 2002 jeep grand cherokee when i began to take a right turn into a shopping center. suddenly, without warning, my side curtain airbag deployed with great force. i was able to slow the vehicle and then pull into a parking space without incident. upon inspection i found that there had been no impact, no damage to my vehicle in any way, except that the side airbag was now hanging down. chrysler initially refused to pay for any part of the incident, then finally agreed to pay for the airbag to be re-installed. i was made to pay for the airbag sensor ($200), the airbag console ($320) and a $100 deposit on the airbag itself. | |||
| 10/17/2003 | 22000 | 1 | |
| While driving at 20 mph consumer' vehicle was struck on the driver's side while traveling through an intersection. seat belts were used at the time of the incident, but the side air bags did not deploy. consumer sustained minor injuries. the other vehicle was cited by the attending police officers. *ak | |||
| 10/17/2003 | 22000 | 1 | |
| While driving at 20 mph consumer was struck on the driver's side by another vehicle. upon impact, side curtain air bags did not deploy. driver sustained injuries, and was treated in the emergency room. *ak | |||
| 16000 | 1 | ||
| The vehicle hit a tree, the frontal air bags deployed, however the side air bags did not. *jb | |||
| While driving 30 mph vehicle hit subway puller head-on and driver's side air bag did not deploy. please provide further information.*ak | |||
| 07/30/0200 | |||
| While driving 30 mph hit subway puller head-on and driver's side air bag did not deploy. please provide further information.*ak | |||