Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT | |||||
| 1801201 | 05/25/2001 | 620066 | Subject regarding generic scan tool (gst), publication no. 81-170-00008 provided with this technical service bulletin to provide reference information when using generic scan tool on obdii vehicles. *tt | 07/11/2001 | |
| EQUIPMENT - ELECTRICAL | |||||
| 0801103 | 04/25/2003 | 10001521 | Remote keyless entry (rke) fob only operates at close range on driver side of vehicle. *tt | 06/05/2003 | |
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||||
| 2401305 | 08/04/2005 | 10016603 | Air conditioning (a/c) cooling coil odor. *tt | 09/26/2005 | |
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||||
| 0801601 | 08/03/2001 | 623312 | Information regarding vehicles equipped with radios will have a new locking radio antenna connector. *slc | 10/26/2001 | |
| EQUIPMENT - MECHANICAL - CARRIER/RACK | |||||
| 2303402 | 07/22/2002 | 635725 | Subject regarding optimum roof rack cross bar position to prevent air turbulence concerns. *tt | 10/30/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 04/20/2010 | 71000 | ||
| Failure of both passenger and driver front window control mechanisms within 17 months of each other. replacement is $545.00 each, with two hours labor ($212.00) being charged when it took less than 1 hour to complete replacement. srevice was at a jeep dealership. | |||
| 12/15/2007 | 1 | ||
| Blend air door failure/no heat*cn | |||
| 03/29/2007 | 60000 | 100 | 02/26/2007 |
| Ventilation system making noise behind dashboard. when the a/c unit is off, once i shut off vehicle, no noise will be heard, however after running a/c, when shutting off vehicle, a moaning or creaking sound is heard, everytime. i have read this is happening to many many others. possible blend door problem. this needs to be repaired. people that live in cold environments or extremely hot should not have to worry about a hvac system breaking and then have to pay 1500.00 for repair. *tr | |||
| 10/18/2006 | 1 | ||
| 2002 grand cherokee lost heat on both zones of the dual climate control. *ts the consumer feels that the manufacturer should fix the system free of charge. *nm | |||
| 02/05/2005 | 1 | ||
| Duel climate control doors not working no heat on passenger side or on driver side. windows fog up and make for dangerous driving conditions. cost 1500.00 to repair and fix. at the dealership they have seen between 8-10 of these since october 2005 and it is only february 2006. when i called jeep about the problem the customer service person told me he was setting me straight and that he didn't care if i was a customer again. he would not let me talk to a supervisor and he hung up the phone on me. *nm | |||
| 12000 | 4 | 04/12/2002 | |
| The truck is equipped with a tire pressure regulator device. intermittently, the device warning light illuminates on the dashboard, which is and indication of low tire pressure. when the light comes on the truck was taken to the dealership to have the tire pressure checked. the tire pressure is fine. a possibility of a malfunction in the tire pressure warning device. *la | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 11/20/2005 | 91000 | ||
| Tl*the contact owns a 2002 jeep grand cherokee. the contact stated that the vehicle always swayed back and forth as if it were off balanced. while driving approximately 30 mph, she noticed that the engine warning light was illuminated on the instrument control panel. smoke appeared from the vehicle. she took the vehicle to the dealer and they stated that the radiator fan cracked and caused the failure. the belt, radiator fan, thermostat, and water pump were repaired at the cost of $1,000. the manufacturer informed her of nhtsa campaign id number 06v199000 (engine and engine cooling: cooling system: fan); however, the contact never received a recall notice. the manufacturer only covered the expense of the fan, which was $265. the engine warning light is still illuminated on the instrument control panel and the air conditioning system does not work. the failure mileage was 91,000. | |||
| 11/20/2007 | 91000 | 6 | 07/28/2005 |
| Tl*the contact owns a 2002 jeep grand cherokee. the contact noticed that the heating and cooling system did not work. she called the local dealer and they instructed her to bring the vehicle in for inspection. while driving at an unknown speed to the dealer, she noticed freon rising from the instrument panel. as a result, other components of the engine and engine cooling system began to fail. the air conditioning and heater no longer worked. the dealer stated that not only had her blower motor and resister failed, but the heater core, evaporator core, actuator, and blend door (which no longer provided heat on the driver side of the vehicle) were corroded as well. the dealer further stated that the freon from the instrument panel originated from the evaporator core, indicating the presence of ethanol (toxic gas). the manufacturer has not offered any assistance and stated that the failures were due to lack of maintenance. currently, the estimated cost that the contact has spent on repairs is $2,000. the vehicle is at the dealer and has not been repaired. the failure mileage was 91,000 and current mileage was 91,350. | |||
| 05/15/2007 | 65000 | 1 | 04/14/2007 |
| The heating/air conditioning system on 2002 grand cherokee was faulty. the vehicle has just over 65000 miles on it. i just had it repaired at a cost of over $1000 and it was still making noises that lead me to believe it will fail again. it wasnacceptable that a car company with as much experience as daimler chrysler could not design a quality heating / air conditioning system.*ak | |||
| 03/04/2007 | 59000 | 2 | 02/01/2007 |
| Tl*- the contact stated that when driving the 2002 jeep grand at 45 mph on clear road conditions the air conditioner started to blow cold air on the passenger side. the problem occurred when he turned on the heater. also caused cold air to blow onto the windshield. the cold air blew onto the windshield that caused the windshield to freeze. the contact was unable to see out of the windshield once it froze. when he attempted to turn the heater off it continued to blow cold air as long as the engine was running. the vehicle was being inspected by the dealership. the vehicle currently had 59000 miles.*ak | |||
| 07/02/2006 | 75000 | 1 | 11/26/2004 |
| Dt*: the contact stated the air conditioning fan failed. there were no prior warnings prior to the failure. the vehicle was taken to the service dealer, who replaced the air conditioning fan. | |||
| 08/20/2006 | 52000 | 4 | |
| 2002 jeep grand cherokee. steering wheel began making strange sounds. steering gear and associated parts were replaced. shortly after, strange sounds returned, the steering began to become completely unassisted at low speeds for a brief second. the problem causes quite a scare and causes temporary loss of control. this is associated with low speed idle. damage is imminent without repair. this problem is well documented among jeep chat rooms. second well documented problem among jeep owners. faulty power window units that fail without warning and cause window to be stuck up or down. this causes driver to be forced to drive with open non responding windows in a variety of weather conditions, obvious safety and health hazard. third chronic hazard well known to jeep owners as well as jeep. the blend doors on a/c consistently fail right after warranty period. this causes a failure of the defroster and obvious danger, as well as drivers are forced to drive with constant unheated airflow until costly repair. jeep is well aware of these problems but refuses to acknowledge a consistent problem and offer correction for all affected vehicles. *nm | |||
| 08/17/2006 | 69 | 10/05/2003 | |
| After reading almost all complaints with other 2002 jeep grand cherokees, i have to put in my two cents worth. i can relate to almost every complaint that there is. i just had both my front left and right window regulators replaced a month and a half apart, one just today at $327.00 with my employee discount. (i work for a car dealership) last month, i have had almost $500.00 worth of repairs for my power steering pump problems. i have had my brake rotors turned and resurfaced and am in need of doing it again. then on the other hand, i have experienced problems with my dual control panel not working correctly which i have not have repaired yet because i don't have the money for that one and didn't know at the time that it was a problem. then when my jeep was under warranty i have had the air conditioner compressor replaced, new battery(for hard or no starting), amongst other repairs that i can't think of at the moment. i have also been experiencing hard starts with my truck and also the transmission not engaging or jumping (accelerating) while switching gears that the jeep dealer has not been able to recognize as a problem. i feel that those new chrysler commercials are not up to par as american and german engineering. those germans know how to build vehicles in the first place and help repair them as the problem seem necessary. *nm | |||
| 07/13/2004 | 1 | ||
| Air conditioner was not blowing cold air. dealership serviced vehicle. and technician noticed that evaporator core malfunctioned. *ak | |||
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||
| 11/02/2002 | 9 | 10/26/2001 | |
| Concern regarding safety of brakes, shake very noticeably when brakes applied. replaced front rotors and calipers. *bf there was continuing unresolved brake problems. the steering would also shake when the brakes were applied, the shaking and pulsation problem worsened, the cd changer had an internal fault, there was a fault in the transmission governor pressure sensor, the transmission leaked from the t casse adapter seals, the front pcv valve leaked at the front grommet on the valve cover, the front body seal was loose, there was a whine when the vehicle was driven up hill and upon acceleration, and the front rotors were out of round. *sc *tc | |||
| EQUIPMENT - OTHER - LABELS | |||
| 09/04/2001 | 09/01/2001 | ||
| Vehicle certification label states minimum wheel/tire size 17 inches. vehicle delivered equipped with 16 inch wheels and tires. *ak | |||