Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC | ||||||||||||||||
| 06E022000 | BRAKE PARTS, INC. | E (Equipment) | 7440 | 03/20/2006 | MFR | CHRYSLER GROUP LLC | 03/13/2006 | 03/13/2006 | ||||||||
| Defect Summary | Certain aftermarket brake hydraulic master cylinders sold as replacement brake cylinders for certain ford, daimlerchrysler, and jeep passenger vehicles. these brake cylinders were sold under the brand names of napa, raybestos, aimco, ac delco, carquest, bendix, and wagner. only products that were manufactured from july 27, 2005 through january 17, 2006 (date codes 0529 through 0602) are subject to this recall. when subject to very cold temperatures, an internal seal in the master cylinder could lose flexibility and may cause brake fluid to leak. | |||||||||||||||
| Consequence Summary | Loss of brake fluid can lead to a decrease in brake line pressure and an increase in stopping distance, which can result in a vehicle crash. | |||||||||||||||
| Corrective Summary | Affinia (brake parts, inc.) will replace the subject brake hydraulic master cylinders free of charge. the recall began on march 20, 2006. owners can contact affina group customer service at 1-800-323-0354. | |||||||||||||||
| Notes | This recall only pertains to aftermarket napa, raybestos, ac delco, aimco, carquest, and bendix brake hydraulic master cylinders and has no relation to any original equipment installed on daimlerchrysler or ford vehicles.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC | |||||
| 0500302B | 12/16/2002 | 0500302A | 10000835 | Front brake pulsation during light to moderate brake application. *tt | 04/01/2003 |
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||||
| 0703 | 07/01/2003 | 10003803 | G-sensor replacement. *tt | 10/31/2003 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS | |||||
| 0500302 | 05/13/2002 | 0500501 | 633985 | Subject regarding front brake pulsation during light to moderate brake application. *slc | 09/26/2002 |
| 0500501A | 09/14/2001 | 0500501 | 625614 | Experiencing brake roughness or pedal pulsation when the brakes are applied. *tt | 11/29/2001 |
| 0500501 | 08/10/2001 | 050100A | 623123 | Customer may experience a vibration of the steering wheel, floor, seat, instrument panel, or a minor pedal pulsation (brake roughness) under light to moderate pedal application. *slc | 10/26/2001 |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC | |||||
| 0500302A | 06/10/2002 | 0500302 | 633461 | Subject regarding front brake pulsation during light to moderate brake application. *slc | 09/23/2002 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, AIR - ANTILOCK | |||
| 08/19/2003 | 1 | 01/31/2001 | |
| The front brakes on the 2002 jeep grand cherokee (laredo) had a heating problem that was warping the brake rotor. jeep apparently issued a technical service bulletin to its authorized repair facilities indicating that the rotors, pads, and calipers were generating excessive heat because not enough gas was being vented off during braking. the tsb advised to replaced the rotors, pads, and calipers. when we contacted our local jeep dealer about some vibration in the drive train during braking, we were simply told that the brake pads needed to be replaced. further questions led us to the root of the problem, which was the topic of the tsb. jeep claimed it was not a problem, and they said as it was related to the brakes, it was no longer a warranty item. the owner of the dealership told me that they were seeing this problem on a lot of 2002's. i feel that they are not telling consumers what the problem is, they are just replacing the items, billing the consumer for the cost of the rotors, and calling it good. in my opinion, a properly manufactured system should not lead to brake rotor warping under normal operation of the vehicle. this jeep has 26,000 miles on it, and the pads show the amount of wear i would expect at this stage. when i questioned jeep corporate about the issue, they advised that since no recall has been issued, they see no need to cover the cost of the replacement. i believe that they are quietly replacing these brake calipers,pads, and rotors without telling the consumer, just so that no complaints are filed, and then, no recall. brakes are a crucial safety factor in a family vehicle, and my complaint is that jeep should stand behind their product better. this clearly is a manufacturing/design flaw, which they even recognize (thus, the tsb).*ak | |||
| SERVICE BRAKES, AIR - CONTROLS - FOOT CONTROL | |||
| 01/25/2003 | 18000 | 0 | 03/23/2002 |
| Gas pedal depressed during braking when wearing boots or larger size shoes resulting in acceleration instead of braking. several times i have pressed on the brake only to have my right portion of the tread on my size 11 construction boot was also pressing gas pedal causing the truck to accelerate. gas pedal and brake pedal seem too close together. this is my third grand cherokee('93, '96, recent '02) and only this '02 seem to have this problem. this is probably the cause of others reporting accelerating symptoms. | |||
| SERVICE BRAKES, AIR - DISC - ROTOR | |||
| 12/20/2003 | 12650 | 11/15/2002 | |
| Jeep gc 2002-had rotors, pads and calipers replaced at 12,660 miles because of violent shaking during braking on highways at speeds of over 40 mph, had to replace everything again at 23,989 miles and now at my own cost. manager stated that the rotors were blue and that someone has been riding on the brakes all the time and that is why they are worped (blue from high temperature). that is not the case, i do regular driving in the city and on highway. please investigate as i have found other jeep owners with the same problems all over the united states on the jeep internet forums. | |||
| 06/07/2003 | 33000 | 2 | 09/09/2002 |
| Wrapped front rotors. *la | |||
| 01/21/2003 | 19000 | 0 | 12/30/2002 |
| Rotors and brakes. i have resurfaced my rotors once and now i am replacing them. i purchased the car new and it is now 12 months and 2 weeks old, much too soon for either of these repairs and replacements. the dealer tells me its my problem, not theirs. i am also having to replace the brake pads for the second time. | |||
| 01/15/2003 | |||
| Consumer called complaining while driving the vehicle at any speed and applied the brake, vehicle is shaking front and rear. dealer has been notified and will replace rotors, brake pads, and caliper. please provide further information. ts | |||
| SERVICE BRAKES, AIR - DRUM - SHOES/LININGS | |||
| 03/16/2005 | 3300 | 3 | 02/10/2002 |
| The rotors in my grand cherokee have failed early on my 2002. i had to have them replaced--under 5000 miles--then at 22000 they failed again and this time they cut them down--now at 35000, i have to have them replaced. these are chrysler / mopar parts--this is a jeep--like a truck--so why is this a problem--not only i have had this problem--when speaking with fullerton, in somerville nj, i was told by the service manager that it has been a problem and even his wife's jeep did it--however since he replaced with a non chrysler/mopar part, he has not seen any continuing problems. i feel that these parts are defective and since this is the 3rd time of this happening, i am annoyed. i called the chrysler consumer line and i was told that if i had called before the vehicle was repaired, that maybe some of the cost could have been adjusted--this is after the fact- can anything be done?*ak | |||
| SERVICE BRAKES, AIR - SUPPLY - COMPRESSOR | |||
| 01/01/2003 | 10/29/2001 | ||
| Air cond. rattles during acceleration. i have been told this normal? | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 04/15/2012 | |||
| Driving my 2002 jeep grand cherokee on 4/15/2012, i approached a stop sign and proceeded to apply the brakes. as i applied the brake pedal, it functioned as normal for maybe 2-3 seconds. the brake pedal then lost it's pressure and dropped to the floorboard. i pulled the vehicle to the side of the road and opened the hood. no evidence of brake fluid was visually apparent at the master cylinder, though the fluid was approx. 1/2 low in the reservoir. looking under the vehicle at each wheel to see if brake fluid leakage was evident at any of the caliper(s), i noticed brake fluid leaking from the stainless steel brake line fastened along the frame rail on the driver's side of the vehicle. there was no evidence of corrosion or damage of any kind, the brake lines were still bright and shiney, the way stainless appears, and there was no evidence of rust or corrosion on the frame of the vehicle either. i cannot verify that the leak was indeed coming from the brake line, as the vehicle was not on a lift for a better visual inspection. i'm questioning if the brake system has been a problem with other jeep vehicles and if anything has been documented information concerning this issue. | |||
| 09/05/2006 | 52548 | 8 | |
| 2002 jeep grand cherokee. consumer writes in regards to several expenses related to vehicle and requests reimbursement *tgw the consumer stated the front brakes which included rotors and a master cylinder, left rear seal axle, bearing, snap ring had to be replaced more than once on different occasions. also, the vehicle broke down on several occasions and smoke was emitting from the vehicle on one of those occasions. it was discovered the relay fan radiator fan needed to be replaced. the transduce pressure sensor, solenoid, transmission gov and gasket were replaced at a cost of $ 530.50. *jb | |||
| 12/15/2010 | 44000 | ||
| Tl* the contact owns a 2002 jeep grand cherokee. while driving approximately 30 mph on snow covered roads, the contact applied pressure to the brake pedal yet the vehicle would not stop. the contact was able to change lanes to avoid a crash and the vehicle came to a stop after he continuously applied pressure to the brake pedal. the vehicle was taken to a dealer where the technician was unable to diagnose a failure. the vehicle was not repaired. the approximate failure mileage was unknown. the current mileage was 44,000. | |||
| 12/15/2010 | 44000 | ||
| Tl- the contact owns a 2002 jeep grand cherokee. while driving approximately 30 mph the contact applied pressure to the brake pedal and the vehicle would not stop. the contact stated there was snow on the ground. the contact was able to change lanes and avoid a crash. the vehicle came to a stop after the contact continued applying pressure to the brake pedal. the vehicle was taken to a dealer where the technicians could not diagnose a failure. the vehcile was not repaired. the approximate failure mileage was unknown. the current mileage was 44,000. ds | |||
| 07/05/2004 | 12000 | ||
| Tl*the contact owns a 2002 jeep grand cherokee. while driving approximately 60 mph on normal road conditions, the vehicle vibrated excessively when the brake pedal was depressed. the failure was continuous and occurred without warning. the vehicle was taken to an authorized dealer and they replaced both front brake pads under warranty. the vehicle was taken to the authorized dealer and independent mechanic on separate occasions for replacement of both front brake pads and rotors at the contact's expense. there has been no resolution and the vehicle has not been properly repaired. the vin was unknown. the failure mileage was 12,000 and current mileage was 55,000. | |||
| 06/03/2008 | |||
| Tl*the contacts owns a 2002 jeep grand cherokee. ever since the vehicle was purchased, the contact has experienced brake failure. while driving at various speeds, the brake pedal will extend to the floor as if there were pressure loss. the contact must literally stand on the brake pedal in order to stop the vehicle. also, the wiring on the instrument panel that controls the air conditioning fan has failed. the dealer stated that the vehicle was not included in any recalls. the failure mileage was unknown. | |||
| 08/08/2008 | 28000 | 1 | |
| Front brake rotors ware constantly. *tr | |||
| 12/20/2002 | 2000 | 1 | |
| Disc brakes tends to lock up ever since we bought the car. *tr | |||
| 01/01/2003 | 2 | 1 | 12/01/2002 |
| Tl*the contact owns a 2002 jeep grand cherokee. since the day the vehicle was purchased, the contact feels a vibration when driving 30-45 mph. the failure occurs when the brakes are applied. the dealer stated that the brakes were 50% worn. the manufacturer stated that nothing could be done. the vehicle has yet to be repaired. the failure mileage was 2 and current mileage was 20,000. updated 01-15-08. *kb the dealer stated installed intake debre shield. updated 01/15/08 *tr | |||
| 07/18/2007 | 184000 | 1 | 12/01/2003 |
| Tl*the contact owns a 2002 jeep grand cherokee. while driving approximately 20 mph, the contact was notified by another driver that his brake lights were out. the contact inspected the vehicle and discovered that when he depressed the brake pedal, the brake lights and parking lights failed. the failure was caused by an electrical defect. the manufacturer stated that they cannot help with the brake failure. the current mileage was 185,000 and failure mileage was 184,000. updated 02/01/08. *lj updated 02/01/08 *tr | |||
| 05/05/2007 | 77000 | 2 | |
| Tl*the contact owns a 2002 jeep grand cherokee limited. while driving 5 mph, the contact attempted to brake but the vehicle lunged forward. the gear was shifted into neutral in order to stop the vehicle. while driving in reverse, the contact depressed the brake pedal and the vehicle lunged backwards. the driving conditions were favorable during both failures. prior to these failures, the vehicle operated normally and had no previous repair work. the current and failure mileages were 77,000. | |||
| 05/19/2006 | 38700 | 1 | 11/09/2001 |
| Front calipers and rotors were replaced for rotor warpage at 10,200 miles under tsb warranty. at 38,500 miles the vehicle requires rotors again. the manufacturer is now specifying an upgraded slotted/ventilated rotor, suggesting the original design *and* tsb repair were improperly engineered. consumers should not bear the financial brunt of this fundamental safety defect. *nm | |||
| 03/16/2006 | 41053 | 1 | 03/29/2002 |
| Dt*: the contact stated while braking at any speed, the brakes caused the steering column to shimmy. the dealership replaced the brake system, but the problem has returned. | |||
| 10/25/2005 | 60000 | 1 | |
| Vehicle shakes when brakes are applied for high speed braking. jeep is quoting $700 to repair. the recommended fix is to install a differently manufactured caliper and rotor, the original design is defective. reference tsb 00500302b. it is a dangerous and expensive safety related fix due to defective initial design. *nm | |||
| 11/28/2003 | 9000 | 4 | 11/17/2001 |
| Dt: consumer had to replace brakes, pads, and rotors 4 times in 9,000 miles. when applying brakes car will shake violently. *ak | |||
| 04/02/2003 | 7913 | 4 | 07/01/2002 |
| Dt: the consumer's front rotors and brakes warped. they seemed to be replaced every 5000 to 7000 miles. the brake pedal pulsated and finally gave out. the consumer has had the brakes and calipers replaced once and rotors 3 times, and now the brakes and rotors are being replaced again. the consumer has replaced brakes and rotors at 7913, 1906, 24654, 32334 miles.*ak front brake caliper were replaced at 7913 miles.*sb *nm | |||
| 04/01/2005 | 1 | 11/23/2001 | |
| 2002 jeep grand cherokee experienced problems with the rotor and pads.*mr the dealer replaced the rotors and pads at 20000 miles and 29000 at 35000 the rotors had to be resurfaced. at 37000 the rotors had to be replaced again. now at 39000 miles the brakes are becoming a problem again. *nm | |||
| 03/07/2005 | 32450 | 1 | 03/11/2002 |
| Steering column pulses while applying the brakes and has since the purchase of the automobile. i am told this is not covered by the warrenty and will cost $ 200.00 to correct. i feel this should be covered by the warrenty.*ak | |||
| 01/01/2005 | 23735 | 5 | |
| The vehicle's front brakes have been replaced five times in under 24000 miles. *nm the consumer was informed that chrysler had no fix for the problem. the consumer requested a full refund for the money he spent on repairs. the front brake rotors were warped and the pads were low. *sc *jb | |||
| 11/02/2002 | 9 | 10/26/2001 | |
| Concern regarding safety of brakes, shake very noticeably when brakes applied. replaced front rotors and calipers. *bf there was continuing unresolved brake problems. the steering would also shake when the brakes were applied, the shaking and pulsation problem worsened, the cd changer had an internal fault, there was a fault in the transmission governor pressure sensor, the transmission leaked from the t casse adapter seals, the front pcv valve leaked at the front grommet on the valve cover, the front body seal was loose, there was a whine when the vehicle was driven up hill and upon acceleration, and the front rotors were out of round. *sc *tc | |||
| 02/20/2003 | 20000 | 2 | 11/28/2001 |
| There is a pulsation in the brake pedal upon depression pulsation occurred because the brake rotors warped due to a design flaw in the brakes, per the dealership. the brake rotors and calipers were replaced but the problem recurred. *ak *nm | |||
| 05/01/2004 | 1 | ||
| I recently had my 2002 jeep grand cherokee rotors replaced at about 20,000 miles due to severe shimmers in my steering column when the brakes were applied.t all started at about 12,000 miles. now i have 25,000 miles and the shim is starting once again jeep must install the lowest quality rotors on the market and its not safe. *ak | |||
| 11/15/2002 | 14000 | ||
| Rotor needs replacing every 7 months. improper rotor was put on the vehicle to start with. i can pay to have the proper one put on now. the cherokee shakes all over when you apply the brakes and is more difficult to stop. i have had a different rotor put on twice and chrysler will not repair it again. | |||
| 17000 | 1 | ||
| When applying the brakes the driver heard a loud noise coming from the front of the vehicle. the vehicle was taken to the dealer for inspection. the mechanic informed the consumer that the rotors and brakes needed to be replaced. please provide any additional information. *nm | |||
| 12/21/2003 | 3 | 04/15/2002 | |
| My wife & i were driving on i-95 south when my jeep grand cherokee's check engine light came on but before we could do anything it shifted from drive to 2nd gear and went from 60mph to around 25mph while we were still in the 3rd inside lane of a 3 lane hwy so we proceded to pull off the hwy and check out the truck and also let it sit for awhile and in doing so the lite went off so we proceded to get back on and go straight home but as we tried to get on the hwy it happened again but this time we went from drive to 1st gear and we almost got rearended by an 18 wheeler but he moved over at the last second, where we got on there was no break down lane so we had to go for about a mile and in the process we started to loose the brakes do to problems ariseing from the abs and also the engine was acting funny it started to shut off then it would speed up and it did it 3 or 4 times so when we got off we had the jeep flatbeded to greenwich jeep in greenwich,ct. soon as it's fixed i'm getting rid of it but i did want to note the problem with you! *ak | |||
| 07/08/2002 | 43958 | 0 | 12/28/2001 |
| Pulsation in the brakes, rotors warped, calipers replaced, suspension arm replaced, erroneous emissions/engine warning lights, erroneous tire pressure warning light. *nlm | |||
| 04/03/2003 | |||
| I have had the front brakes replaced twice on my 2002 jeep grand cherokee. at the moment i have just over 30k miles. now the dealer says that they will no longer fix my brakes. i am on my third set and need to get a fourth. *nlm | |||
| 02/01/2002 | 68000 | 1 | |
| When the brakes were applied, there was a vibration in the steering wheel and brake pedal. *jb | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 04/30/2005 | 13000 | 2 | 11/15/2004 |
| Dt: this starting again for the second time on april 30th, 2005, and this happened before about a year and half ago. the rotors went out again for the second time. contacted jeep, and they covered the repairs the 1st time, and currently they were going to charge consumer for the second time. this vehicle only has 38,450 miles on it. dealer recommended putting on heavy duty rotors on it. *ak | |||
| 03/18/2005 | 70100 | 2 | 10/13/2003 |
| Was stopped at a service station, when i placed the car into gear it lurched back as it passed through reverse ,and then went forward at full throttle. the jeep cannot be put into gear without depressing the brakes. the brakes did not hold when the vehicle was a full throttle. if i had not driven it into a pole i would have hit numerous other cars. the jeep dealer was unable to find any problem with the vehicle. i am very certain that i had my foot on the brake and not on the accelerator.*ak | |||
| 10/01/2003 | 8500 | 2 | 04/01/2002 |
| 1999/2002 jeep grand cherokee laredo 4x4(both) same problem(s). warped rotors/hub chrysler,south,milwaukee,wi replaced sets of rotors/pads on 1999 - twice/2002- twice so far. 2002 has 24,000, replaced when at 8500/18,000. chrysler just won't admit to problem. just replaced tires due to uneven front tire wear($300+) tired of it! tried to say i hadn't rotated tires. that's a joke - religiously rotate tires no more than 5,000 mi prior to each rotation. *ak | |||
| 09/09/2004 | 22000 | 1 | 04/29/2002 |
| When applying the brakes, the brake pedal would pumped up and down and the steering wheel would shimmy up and down and to the left and right. the higher the speed the worse the problem. when i brought it to the dealership i insisted that the service manager take a ride with me. he only had to drive it a short distance before he knew exactly what the problem was. he said the rotors were warped. i asked if that was normal, especially with such low mileage. he told me that it was an ongoing problem that chrysler new about. when the rotors heated up they were not cooling down properly due to a defect which in turn causes the rotors to warp. he said they instructed to tell owners that the problem was due to wear and tear and that it was not covered by the warranty, therefore passing the expense on to the customer. he also told me that if the customer complained to chrysler, and only then, would chrysler fix the problem at no charge and would put the repairs under a good will warranty. the service manager said he would not put me through the trouble and automatically put it under the good will warranty. especially since i have had numerouse other problems with the jeep since the first day i drove it off the lot. i've had the check engine light come on 4 times. each time it was a different deffective part. i've also had electrical problems which caused the dome lights to flash on and off, all sorts of beeping noises and numerous other distractions in the interior. it's also left me stranded on the new jersey turnpike *ak | |||
| 06/23/2003 | 19780 | 2 | 11/20/2001 |
| Consumer complained about a brake problem. consumer took vehicle to the dealer, and was told that the brakes were pulsating and whipped the steering wheel back and forth. consumer talked to the service manager and the manufacturer, and was told that warranty expired, and they won't repair without charging the consumer. *ak there has been a front brake rotor problem since 3/06/02. vehicle still has problem. *tc | |||
| 03/23/2004 | 25902 | 1 | 03/29/2002 |
| Electrical problems, check engine light, beep under dash, dome lights coming on, radio goes off, all dash lights(abs, brake,etc.). transmission problems 3 times in shop for slipping and leaking seals. leaking at pan, output seal and, drive train they changed seals and 1 month later output seal was leaking again. govern assembly was replaced 8/3/03 along with solenoid, transduce. faulty batteries. shocks all leaking but they replaced 1 front 1 back. *jb | |||
| 01/20/2004 | 1 | 10/19/2002 | |
| While my daughter was driving our 2002 jeep grand cherokee on slippery roads she slid into an intersection and was hit by another vehicle. my daughter claimed she was going slowly and when the brakes were applied felt a shudder and the car did not stop. to check her story we took the car to a brake shop. they told us the brakes were defective. they could tell by the very uneven wear. 75% warn on 1 side of both front brakes. 25% wear on the other side . *ak | |||
| 08/19/2003 | 2 | 09/14/2002 | |
| I have a jeep grand cherokee that i bought new last september. i had trouble with the brakes. last march because it was necessary to pump them. the dealership said that i was probably defeating the abs, and that's why they depressed so far to the floor. today i was having a problem with the brake pedal squeaking. they told me it was normal and that it was the master cylinder. i asked if was normal, would it then be on most other jeep grand cherokees and they said they didn't know but thought it was. they then said that maybe there was a problem that jeep needed to know about. they are going to replace the master cylinder but i thought you should know because this seems to be ongoing. thank you. *ak | |||
| 04/11/2002 | 3 | 03/01/2002 | |
| 4-11-02 while attempting to stop for left turning vehicle , car accelerated while brake applied, neccessitating driver to run onto shoulder to avoid collision with left turning vehicle.5-01-02 while stopping to enter roadway from parkinglot car accererated while brake applied, causing car to move into oncoming traffic. 6-6-02 while going through drive-thru at mcdonald's, car accelerated while brake applied, stopping within inches of preceding vehicle. 5-1-02 adam's installed co-pilot. 6-6-02 co-pilot activated and car taken in for 3rd time. again told could not find anything. requested call from chrysler rep. steve grimwood phoned on 6-13-02 said cannot duplicate what was reported wrong with vehicle, so cannot repair. have seen atty. since, but do not want to drag this out and am afraid of vehicle harming someone. please advise.*ak | |||
| 05/22/2002 | 3 | 04/01/2002 | |
| Prior to the accident i had noticed on a couple of occasions that when i tried to park at a slow speed, pressed the brake, the car continued to move forward. i took my foot off the brake and reapplied it, which stopped the forward movement. then i was able to park the car without incident. on the day of the accident (5/22/02), i noticed a car 40-50 yards in front of me half way into a right turn. i applied the brakes and the car slowed down and within 10-15 yards of the vehicle in front of me, i realized that the car was moving forward even though my foot was on the brake. in order to avoid hitting the other car flush from the rear, i swerved the jeep to the left and struch his left rear light a glancing blow. at that point i stopped the car by reapplying my foot to the brake. i was traveling approximately 5 mph. i took the car in to buerge chrysler jeep, the brakes system was examined by my service man who agreed with me that the brake pedal is very soft and went all the way to the floor. i asked him to see if the brake fluid was low. he said that chrysler would bring in an independant investigator. on wed. 5/29/02, i received a call from the investigator who said that his report would be submitted in 10 days. i was told that the special investigator said the car could be released to me and that, in fact, there were no problems that he could find. i asked the service manager to reexamine the car and drive with me, and he said that the biggest problem in these situations were a defect is intermittant and is not always obvious. one other incident occurred when i depressed the brake, it made an unusual wooshing sound which i had not heard before and the brake pedal depressed to the floor.*ak | |||
| 06/02/2002 | 1 | ||
| While driving lost control of vehicle and hit another vehicle. upon impact, none of the airbags deployed. *ak consumer also states that the abs failed, three people were injured in the accident. *slc | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS | |||
| 11/17/2005 | 57000 | 4 | 07/01/2002 |
| Dt: the consumer stated that there was a nhtsa engineering analysis ea05020 concerning the engine and engine cooling fan. the consumer's vehicle manifested the same problems as indicated in this analysis. the fan of the motor exploded, resulting in extensive damage to the radiator. the vehicle was towed to a dealership, where it is currently being repaired for this problem. *ak (11/23/05) the steering was noisy and would grind on high idle, the vehicle would shake when braking due to the front disc pads wearing low and the front rotors and the pinion seal leaked. *sc | |||
| 08/18/2004 | 62000 | 1 | |
| Vehicle vibrated. dealer stated that once the rotors get wet they cause the vehicle to vibrate.*ak | |||
| 07/07/2004 | 33000 | 3 | 09/01/2001 |
| Calipers, rotors, pads. this is at least the 3rd time i have had to have my brakes totally repaired since i purchased my 2002 jeep grand cherokee larado new in 9/2001. i am a highway driver so i use my brakes very little. i have had warped, scored, blue rotors several times, glazed pads and sticking calipers. i am not the only person with this problem. many, many others have listed the same problems with their similiar vehicles. my service department say it is the nature of the beast. this is not a good reason for these failures. there has been no recall on this subject and i feel it is time that there is one. i have had several near wrecks while braking due to one or the other side grabbing or taking forever to stop. (not speeding) i want and need results! i have an extended warranty but that takes care of the calipers but not the rotors or pads that have been damaged by the calipers. duh! does that sound right? help!!!!*ak | |||
| 09/03/2003 | 12000 | 1 | 06/01/2002 |
| Like many other complaints i have just read, my 2002 jeep grand cherokee vibrates when i apply the brakes, especially highway driving (fast deceleration).*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC | |||
| 04/01/2002 | 100 | 302 | 04/01/2002 |
| Tl*- the contact received a safety recall notice about the fan in her 2002 jeep grand cherokee in november and called the dealer and they have not yet completed the repairs. the vehicle has been placed on a waiting list. also, there was a brake failure while driving over 40 mph. the steering wheel would vibrate so much that it felt as if it were about to come off. this incident happened over 300 times. the brakes were faulty since she bought the vehicle, but the dealer always told her that nothing was wrong, even though there was a safety bulletin in place. after the warranty expired the failure was diagnosed and the cost of the repair was $1500. the contact was charged for several front end alignments that never seem to alleviate the failure. also, there was recurring problem with the motor of the rear windows. the contact had one motor replaced at a cost of $300 and will need to replace the second motor. *ak | |||
| 07/27/2006 | 105000 | 3 | 02/03/2002 |
| Dt*: the contact stated the plastic blades on the fan fractured and detached from the engine puncturing the radiator. there is a nhtsa campaign id # 06v199000 pertaining to the engine and engine cooling system; fan. the vehicle was not included in the recall due to the vin. there was also an unnecessary delayed in acceleration. there was a grinding noise and smoking coming from the brakes. the dealership determined the brakes were rubbing against the discs causing friction which caused the brakes to overheat. the caliper was also leaking. the brake calipers, brake shoes and pads were replaced. | |||
| 04/28/2006 | 37600 | 1 | 08/25/1992 |
| Need full brake replacement( calipers, rotors, pads) due to pulsing in the front end when brakes are applied moderately. many people are experiencing the same problems. have the same problem with my chrysler concorde and have complained to chrysler many times to no avail. they simply use low quality parts. will never buy chrysler again. *jb | |||
| 03/23/2005 | 2 | ||
| Vibration during braking resulted in replacement of front disc brake rotors at 30,000 miles. problem is recurring at 45,000 miles. note that in this model year daimler chrysler revised warranty to exclude rotors from standard 3yr/30k coverage. *jb | |||
| 01/20/2004 | 1 | 10/19/2002 | |
| While my daughter was driving our 2002 jeep grand cherokee on slippery roads she slid into an intersection and was hit by another vehicle. my daughter claimed she was going slowly and when the brakes were applied felt a shudder and the car did not stop. to check her story we took the car to a brake shop. they told us the brakes were defective. they could tell by the very uneven wear. 75% warn on 1 side of both front brakes. 25% wear on the other side . *ak | |||
| 02/28/2002 | 3 | 02/01/2002 | |
| The vehicle has been in the shop, 3 times for grinning-growling noises from the front-end, rough ride and brake problems. the tires was balanced twice and one brake calipers was replaced on 14 oct. 2002.(several prior visits before for brake related noises and vibration in front floor-pan of vehicle) i was informed that jeep was coming out with a new power steering gear box to resolve the problems with the existing gear box. todate, this problem with the grinning-growling-howling noises still exist. no resolution with servicing dealer. dt | |||
| 09/30/2002 | 1 | 08/01/2001 | |
| Car vibrates when brakes applied at highway speeds, is also causing uneven feathering/wear on front tires. i contacted murphy motor service dept and was advised that chrysler knows the caliper warp in this model of cherokee and both the calipers and rotors will need to be replaced. there is no recall on this as yet but parts are backed ordered country wide 6000 parts in all. this should be a recall and chrysler needs to get this part availabe now to avoid further damage or accidents due to this failure. i have been reading other complaints on this model of jeep and since 1995 they have had repeated brake problems which go unaddressed and costing owners a lot of money to fix or get to the problems. chrysler obviously is not responding delibertly. someone needs to investigate the brake problems with jeep grand cherokee over the past 7 years and find out why they can not be fixed once and for all. the consumer is not being informed of the potential brake problems and thus can not make and informed decision when purchasing a new vehicle . in the end money out of consumers pocekts and no protection from fraud by the manufacturer. dt | |||
| 04/15/2002 | |||
| When applying brakes on a down hill position it causes vehicle to severely vibrate uncontrollable. dealer contacted. feel free to provide any further information.*ak | |||
| 01/15/2002 | 4 | 03/01/2001 | |
| I am concerned that jeep has under engineered the brake system for this model of car. i have three colleagues in my office who have the same model and all of them have had to have rotors re-surfaced or replaced more than once. they warp repeatedly. i have read consumer groups forums on the internet and it is happening a lot. this is my first time to have all four rotors resurfaced as they were all warped. i have spoken to a jeep service person and they know of the problem. however, jeep washes its hands of the problem after one year or 12, 000 miles. this is a design fault of a vital safety component and needs to be addressed. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - CALIPER | |||
| 04/02/2008 | 44000 | 5 | 04/17/2006 |
| Car shutters when applying brakes. jeep has know about this problem since the middle of 2002 and even sent out tsb's to it's dealers. the calipers were defective causing the pads to wear uneven thus causing the rotors to warp. chrysler says your problem not ours , pay to have it fixed. *tr | |||
| 03/11/2008 | 44700 | 49 | 07/16/2002 |
| Tl*the contact owns a 2002 jeep grand cherokee. the contact stated that the steering wheel, floor, seat, and instrument panel vibrated. there was also a minor pedal pulsation (brake roughness) under light to moderate pedal application. he took the vehicle to the dealer and they stated that the brake calipers were covered under warranty; however, the rotors and pads would have to be replaced at his own expense. the manufacturer would not provide any assistance. the powertrain was unknown. the failure and current mileages were 44,700. | |||
| 07/27/2006 | 105000 | 3 | 02/03/2002 |
| Dt*: the contact stated the plastic blades on the fan fractured and detached from the engine puncturing the radiator. there is a nhtsa campaign id # 06v199000 pertaining to the engine and engine cooling system; fan. the vehicle was not included in the recall due to the vin. there was also an unnecessary delayed in acceleration. there was a grinding noise and smoking coming from the brakes. the dealership determined the brakes were rubbing against the discs causing friction which caused the brakes to overheat. the caliper was also leaking. the brake calipers, brake shoes and pads were replaced. | |||
| 03/13/2006 | 28000 | 1 | 03/19/2002 |
| Dt*: the contact stated while driving at various speeds, the service brakes pulsate causing the steering wheel to vibrate. the dealership turned the rotors at 7,000 miles. on december 3, 2004 at 17,000 miles the rotors and calipers were replaced because the vibration returned. at 28,000 miles the problem returned, but there have been no additional repairs. | |||
| 07/08/2005 | 1 | 01/25/2002 | |
| Dt: contact states while driving his vehicle about 65 mph, the entire vehicle started shaking because front calipers locked down on the rotors. the front tire becomes so hot that smoke starts coming from the tire. this was the first time the vehicle has had this problem. the vehicle is at the service dealer and there is a new brake kit available for the vehicle. there were no warning lights illuminated letting the consumer know there was a problem with the brakes. *nm | |||
| 05/14/2003 | 7986 | 2 | 10/28/2001 |
| Dt: the consumer states that the brakes 2002 jeep grand cherokee vibrate and jerk you all over the road at high speeds above 40 mph. even at low speeds you can feel the vibration when you apply the brakes. the first problem was at 7,986 miles and the owner had to have the brake calipers and rotors replaced as per instruction. the owner said that the vehicle was under warranty. the second problem is at 19,000 miles on the same vehicle, the brakes are doing the exactly same thing again. the owner has not had the brakes fixed at this point because the jeep dealership said would call the owner back after they talked to the factory representative. the owner has not talked to any one at chrysler but customer services and they would not give the consumer any information. the owner feels like the vehicle was not fixed right the first time. there are not any recalls on the vehicle. the owner is waiting on the dealership to call and tell him what to do. the vehicle has been regularly maintained. *nm | |||
| 05/03/2005 | 5 | 07/26/2002 | |
| Dt: contact states the brakes pulsate which causes the vehicle to shake. the brakes have been replaced once, but repaired 3 times. the problem continues. *ak | |||
| 03/10/2005 | 17500 | 2 | 02/08/2004 |
| Vibration of the steering wheel, floor, seat, instrument panel & fminor pedal pulsation (brake roughess) under light to moderate pedal application. this condition may be casued by thickness variation of the brake rotor system. to correct this problem brakes & calipers must be replaced. i feel that anything having to do with the brakes on a vehicle should be the responsibility of the vehicle manufacture to correct. i consider brakes a life/death situation. there is a technical service bulletin from jeep # 05-0036-02 rev. b, date 12/16/2002.*ak | |||
| 02/28/2004 | 43512 | 1 | 05/01/2003 |
| 2002 jeep grand cherokee 4wd 4dr taken in because of brake failure. was told drums had warped and to permanently fix problem would be $800.00. to temporarily fix it was, $119.99, but the problem could come back. my claim is that there are problems with the vehicles' front brakes and that after as little as 5,000 miles, the steering wheel and front wheels shake and that drivers encounter severe vibrations through the steering wheel, floor, seat and pedals when the brakes are applied. *ak | |||
| 14000 | 2 | ||
| At any speed when brake pedal is depressed consumer feels pulsation and vibration in the steering wheel and front wheels. dealer replaced rotors and calipers, but problem still recurred. *ak | |||
| 12/30/2003 | 7000 | 3 | 02/09/2002 |
| 2002 jeep grand cherokee - i purchased the vehicle new in 2002. the steering wheel shakes and is hard to steer when brakes are applied above 50 mph. brakes pads and rotors were replaced at approx. 7,000 miles, rotors were resurfaced at 15,000 miles and at 18,000 miles the problem is back again. | |||
| 07/21/2003 | 13500 | 1 | 01/21/2002 |
| Brakes shutter when applied. dealer says warped rotors/ calipers, & pads need replacement, jeep is just out of warranty ,and they want a small fortune to repair a know defect. this is a safty issue that needs to be recalled. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||
| 03/11/2008 | 44700 | 49 | 07/16/2002 |
| Tl*the contact owns a 2002 jeep grand cherokee. the contact stated that the steering wheel, floor, seat, and instrument panel vibrated. there was also a minor pedal pulsation (brake roughness) under light to moderate pedal application. he took the vehicle to the dealer and they stated that the brake calipers were covered under warranty; however, the rotors and pads would have to be replaced at his own expense. the manufacturer would not provide any assistance. the powertrain was unknown. the failure and current mileages were 44,700. | |||
| 08/30/2004 | 14131 | 2 | 09/06/2002 |
| 2002 jeep grand cherokee with defective brake rotors. customer states that she has had the brakes repaired and replaced on 2 separate occasions. consumer wants reimbursement for the repairs. *kb | |||
| 08/30/2004 | 14131 | 2 | 09/06/2002 |
| Tl*the contact owns a 2002 jeep grand cherokee. while driving 40 mph, the brake pedal and steering wheel pulsated when the brakes were applied. the rotors were previously regrounded at the dealer, however, the failure continued. the dealer replaced the brake pads and rotors. the failure mileage was 14,131 and current mileage is 32,899. updated 01-15-08. *kb updated 12/12/07. *jb | |||
| 07/27/2006 | 105000 | 3 | 02/03/2002 |
| Dt*: the contact stated the plastic blades on the fan fractured and detached from the engine puncturing the radiator. there is a nhtsa campaign id # 06v199000 pertaining to the engine and engine cooling system; fan. the vehicle was not included in the recall due to the vin. there was also an unnecessary delayed in acceleration. there was a grinding noise and smoking coming from the brakes. the dealership determined the brakes were rubbing against the discs causing friction which caused the brakes to overheat. the caliper was also leaking. the brake calipers, brake shoes and pads were replaced. | |||
| 10/15/2003 | 14000 | 2 | 08/17/2002 |
| Dt: 2002 jeep grand cherokee. the consumer stated that the vehicle has 34,000 miles on it and the brakes have gone out twice. the consumer contacted the dealer, and they stated that they do not have a recall. the vehicle was taken to the dealer the first time and it was no longer under warranty. the vehicle was taken to a private mechanic, and they replaced the pads and cut the rotors. the problem occurred 20,000 miles later. the vehicle has not been into a mechanic this time. *ak *sc | |||
| 05/14/2003 | 7986 | 2 | 10/28/2001 |
| Dt: the consumer states that the brakes 2002 jeep grand cherokee vibrate and jerk you all over the road at high speeds above 40 mph. even at low speeds you can feel the vibration when you apply the brakes. the first problem was at 7,986 miles and the owner had to have the brake calipers and rotors replaced as per instruction. the owner said that the vehicle was under warranty. the second problem is at 19,000 miles on the same vehicle, the brakes are doing the exactly same thing again. the owner has not had the brakes fixed at this point because the jeep dealership said would call the owner back after they talked to the factory representative. the owner has not talked to any one at chrysler but customer services and they would not give the consumer any information. the owner feels like the vehicle was not fixed right the first time. there are not any recalls on the vehicle. the owner is waiting on the dealership to call and tell him what to do. the vehicle has been regularly maintained. *nm | |||
| 11/28/2003 | 9000 | 4 | 11/17/2001 |
| Dt: consumer had to replace brakes, pads, and rotors 4 times in 9,000 miles. when applying brakes car will shake violently. *ak | |||
| 05/03/2005 | 5 | 07/26/2002 | |
| Dt: contact states the brakes pulsate which causes the vehicle to shake. the brakes have been replaced once, but repaired 3 times. the problem continues. *ak | |||
| 02/28/2004 | 43512 | 1 | 05/01/2003 |
| 2002 jeep grand cherokee 4wd 4dr taken in because of brake failure. was told drums had warped and to permanently fix problem would be $800.00. to temporarily fix it was, $119.99, but the problem could come back. my claim is that there are problems with the vehicles' front brakes and that after as little as 5,000 miles, the steering wheel and front wheels shake and that drivers encounter severe vibrations through the steering wheel, floor, seat and pedals when the brakes are applied. *ak | |||
| 10/21/2002 | 10845 | 3 | 10/01/2001 |
| The vehicle's front rotors and pads had to be replaced at 11,000 miles. *nm after numerous visits for the same problem the consumer was charged. the vehicle wiper blade were noisy and skipped, the dealer replaced the left wiper blade. *tc *jb | |||
| 11/09/2004 | 10000 | 2 | 08/21/2002 |
| Bought jeep grand cherokee sept 2002 new in june 2003 rotors warped and had to be replaced 10000 miles on auto the brake pads were fine.nov 2004 rotors are warped again this is a known problem with chrysuler and they will not fix the problem.again the pads are fine.they are passing this defected rotor on the consumer i would like to know what are my options if i even have any to get this problem fixed. thank you. *ak | |||
| 08/11/2004 | 14000 | 3 | |
| Dealer replaced at 14,000 miles the front rotors and pads. at 20,000 miles fronts rotors were resurfaced, and at 26,000 miles rotors were resurfaced once again. *ak | |||
| 18412 | 2 | ||
| When the brakes were applied steering wheel vibrated, making it hard to steer straight. brake pads and rotors were replaced. at 22,000 miles brake pads and rotors were replaced again. | |||
| 07/21/2003 | 13500 | 1 | 01/21/2002 |
| Brakes shutter when applied. dealer says warped rotors/ calipers, & pads need replacement, jeep is just out of warranty ,and they want a small fortune to repair a know defect. this is a safty issue that needs to be recalled. *ak | |||
| 52000 | 1 | ||
| At high speeds vehicle's front end shakes when braking. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 10/16/2006 | 15000 | 100 | 08/06/2006 |
| Tl*the contact owns a 2002 jeep grand cherokee. when the contact depresses the brake pedal to stop the vehicle, the front end shakes. while driving during the winter months and depressing the brake pedal, the front end shaking causes the contact to lose control of the vehicle. he examined the brakes and noticed that the rotors were warped. the vehicle was taken to the dealer, but was not serviced. the failure occurred at various speeds. the current mileage was 42,340 and failure mileage was 15,000. | |||
| 03/11/2008 | 44700 | 49 | 07/16/2002 |
| Tl*the contact owns a 2002 jeep grand cherokee. the contact stated that the steering wheel, floor, seat, and instrument panel vibrated. there was also a minor pedal pulsation (brake roughness) under light to moderate pedal application. he took the vehicle to the dealer and they stated that the brake calipers were covered under warranty; however, the rotors and pads would have to be replaced at his own expense. the manufacturer would not provide any assistance. the powertrain was unknown. the failure and current mileages were 44,700. | |||
| 08/30/2004 | 14131 | 2 | 09/06/2002 |
| 2002 jeep grand cherokee with defective brake rotors. customer states that she has had the brakes repaired and replaced on 2 separate occasions. consumer wants reimbursement for the repairs. *kb | |||
| 08/30/2004 | 14131 | 2 | 09/06/2002 |
| Tl*the contact owns a 2002 jeep grand cherokee. while driving 40 mph, the brake pedal and steering wheel pulsated when the brakes were applied. the rotors were previously regrounded at the dealer, however, the failure continued. the dealer replaced the brake pads and rotors. the failure mileage was 14,131 and current mileage is 32,899. updated 01-15-08. *kb updated 12/12/07. *jb | |||
| 10/01/2004 | 12000 | 3 | 05/01/2003 |
| Tl*the contact owns a 2002 jeep grand cherokee. while driving 60 mph, the steering wheel would vibrate when the brake pedal was depressed. the dealer stated that the rotors were warped and they replaced the rotors and brake pads. approximately eight months later, the failure recurred. the dealer stated again that the rotors were warped. the contact stated that the failure occurred every eight months. the vin was unknown. the failure was mileage 12,000 and current mileage was 25,000. | |||
| 06/21/2006 | 45239 | 2 | 07/19/2005 |
| Tl*the contact owns a 2002 jeep grand cherokee. while driving approximately 45 mph, the front end of the vehicle shook when the brakes were depressed. the vehicle was taken to the dealer who stated that the front rotors were warped due to excessive heat. this failure has occurred previously. the correct vin, # of cylinders, and engine size were unknown. the current mileage is 55,000 and failure mileage was 45,239. | |||
| 06/01/2002 | 3 | 04/02/2002 | |
| Tl*the contact owns a 2002 jeep grand cherokee. the contact called pertaining to the class action suit against jeep for the brakes. she has been experiencing severe brake and rotor failure. she stated that when she depresses the brakes, the vehicle pulsates horribly and out of control, causing the steering wheel to shake. every time the vehicle was taken to the dealer, they stated that she needed a front end alignment. the contact has had the alignment performed three times and the failure still occurs. she has contacted the manufacturer who stated that she does not qualify for the class action suit because her vehicle is an older model. the contact stated that the mechanics have continued to place the faulty part on her vehicle due to the date of the class action suit. new tires were also installed as suggested by the mechanic. approximately 10,000 miles later, the brakes are needing to be replaced. the engine size was unknown. the current mileage is 80,655 and the failure mileage was unknown. | |||
| 02/20/2007 | 24000 | 2 | 04/01/2002 |
| The brakes on 2002 grand cherokee are very suspect. the dealer replaced them under warranty at 24,000 miles due to warpage of rotors. at 54,000 miles the rotors were turned because of warpage and now at 62,000 they exhibit symptoms of being warped again - worse than before they were last turned. jeep has obviously only replaced defective parts with defective parts. this creates cost, inconvenience and potential safety hazard to the consumer.*jb | |||
| 09/13/2002 | 16000 | 4 | 06/04/2002 |
| Sub standard materials used in front rotors for 2002 jeep grand cherokee. i believe it affects all from 1999 to 2004. *jb | |||
| 01/15/2007 | 42439 | 2 | 10/12/2001 |
| The front brake rotors have warped for the second time in 42,000 miles. driving with these warped rotors causes the steering wheel to shake violently and brake application at the wheels to be uneven. the shaking is more pronounced when braking from speeds above 40 mph. this is a very unsafe condition especially on wet or icy surfaces. the dealer refuses to replace the rotors under warranty. *jb | |||
| 09/06/2006 | 63000 | 1 | 05/01/2002 |
| Dt*: the contact stated the vehicle did not stop while the brake pedal was depressed. the brake pedal must be pumped in order to stop. the dealership determined the rotors were too thin for the vehicle and thicker rotors should be installed. | |||
| 08/17/2006 | 69 | 10/05/2003 | |
| After reading almost all complaints with other 2002 jeep grand cherokees, i have to put in my two cents worth. i can relate to almost every complaint that there is. i just had both my front left and right window regulators replaced a month and a half apart, one just today at $327.00 with my employee discount. (i work for a car dealership) last month, i have had almost $500.00 worth of repairs for my power steering pump problems. i have had my brake rotors turned and resurfaced and am in need of doing it again. then on the other hand, i have experienced problems with my dual control panel not working correctly which i have not have repaired yet because i don't have the money for that one and didn't know at the time that it was a problem. then when my jeep was under warranty i have had the air conditioner compressor replaced, new battery(for hard or no starting), amongst other repairs that i can't think of at the moment. i have also been experiencing hard starts with my truck and also the transmission not engaging or jumping (accelerating) while switching gears that the jeep dealer has not been able to recognize as a problem. i feel that those new chrysler commercials are not up to par as american and german engineering. those germans know how to build vehicles in the first place and help repair them as the problem seem necessary. *nm | |||
| 12/01/2002 | 3 | ||
| My 2002 jeep grand cherokee laredo has had the rotors warp three times in the first 38,000 miles. the first of which occurred around 12,000 miles the second at 24,000 and now again. the service at the dealership was fine except for the expense after the warranty was up. the service man explained to me that jeep was using an inferior product for the rotors, but there was not to be a recall expected. i am currently signing up for the class action lawsuit against daimler chrysler. if you need information on this contact www.dccsettlement .com *jb | |||
| 05/28/2006 | 22980 | 1 | 05/24/2002 |
| 2002 jeep grand cherokee. when braking, the steering wheel shudders and front end vibrates. i was told by jeep service that calipers were defective causing rotors to warp. vehicle has only 23000 miles. dealer service informed me all front end brake components would have to be replaced at my expense. after further discussion, service dept. agreed to a one time repair under a '' good will warranty. after researching this website, i see this is an ongoing problem for at least 4 years. this is truly a safety issue and i can't understand why there has not been a recall at some point in time. *jb | |||
| 06/13/2006 | 20000 | 1 | 10/08/2001 |
| Brake rotors are warped on 2002 jeep grand cherokee with only 26000 miles on car. steering wheel vibrates violently when brakes applied at 40mph+. *jb | |||
| 03/31/2006 | 12000 | 3 | 05/30/2002 |
| My 2002 jeep grand cherokee limited v8 rotors warp every 12k-15k. the conditions worsens the longer i wait to have them repaired. i get strong steering wheel and brake pulsation when applying the brakes, especially at speeds over 40 mph, but i can feel at speeds as low as 5 mph. this is definitely a safety concern, i have issues braking at high speeds due to the pulsation. *nm | |||
| 03/13/2006 | 28000 | 1 | 03/19/2002 |
| Dt*: the contact stated while driving at various speeds, the service brakes pulsate causing the steering wheel to vibrate. the dealership turned the rotors at 7,000 miles. on december 3, 2004 at 17,000 miles the rotors and calipers were replaced because the vibration returned. at 28,000 miles the problem returned, but there have been no additional repairs. | |||
| 02/02/2006 | 63500 | 1 | 02/01/2002 |
| Dt*: the contact stated while the vehicle was being driven at any speed, the steering wheel shook. the dealership determined the rotors were warped and replaced the rotors. this occurred every 20,000 miles and the rotors must be replaced. | |||
| 12/08/2004 | 1 | 10/22/2001 | |
| Consumer complaint regarding safety concerns 2002 jeep grand cherokee braking system. *ts the vehicle rotors warped prematurely and resulted in vibration while braking. *nm | |||
| 01/07/2005 | 85000 | 1 | 06/10/2004 |
| Dt: the contact stated vehicle was going through the second set of rotors in a year. when the rotors were six months old they had to be resurfaced due to corrosion. they service on vehicle was being done by a mechanic, who suggested that the rotors be replaced at this time. the vehicle has not been taken to a dealership. the manufacturer has been contacted. they offered no free remedy.*ak | |||
| 05/09/2004 | 8000 | 1 | 12/23/2001 |
| We have had 3 front brake rotor incidents in 3 years with a caliper/rotor replacement @ 8,000 miles. front rotor resurfaced somewhere around 20,000 miles and replaced again at my own expense at 28000 miles. the problem was severe enough to frighten my wife (she is the primary driver of the 2002 jeep grand cherokee laredo) because of severe steering wheel shake and brake pedal pulsation when the brakes are applied. most severe when entering the off ramp on the interstate. i kept the old rotors that the dealer installed at 8,000 miles. the dealer was not willing to replace the brake components the last time saying that they are wear items and i was past the 3 year warranty. obviously there is a heat problem with the brake components. most likely cause would be calipers failing to release or some type of restriction to the brake fluid returning to the master cylinder. i know of one other owner of a jeep grand cherokee with similar problems. *nm | |||
| 10/20/2005 | 3 | 07/26/2002 | |
| Brakes have been replaced on jeep grand cherokee (2002) twice since purchase new. both times wear was uneven and symptoms were extreme shaking while braking. the dealer did not charge for the brake repairs, because he said they would bill daimler chrysler as they know there is a problem with the brakes. the third time the brakes began shaking i spoke with the dealer for repair. they informed me that the car manufacturer extended the brake warranty up to three years and 36000 miles because of the defect but would not be paying for replacements after that time. i am now expected to replace these horrible brakes on my own. i called the company and got no assistance. i am aware that a recall was placed on previous jeep brakes, and i am informing you of these facts so it could begin an investigation again. thank you. *jb | |||
| 10/15/2003 | 14000 | 2 | 08/17/2002 |
| Dt: 2002 jeep grand cherokee. the consumer stated that the vehicle has 34,000 miles on it and the brakes have gone out twice. the consumer contacted the dealer, and they stated that they do not have a recall. the vehicle was taken to the dealer the first time and it was no longer under warranty. the vehicle was taken to a private mechanic, and they replaced the pads and cut the rotors. the problem occurred 20,000 miles later. the vehicle has not been into a mechanic this time. *ak *sc | |||
| 09/20/2005 | 58000 | 1 | 11/26/2001 |
| Dt: the contact states he owns a 2002 jeep grand cherokee limited. the consumer states that there was technical service bulletin 10005603 regarding the visibility:defroster/defogger system:windshield:controls/wiring. the consumer stated that he had the repairs done, but the cost was $1,357.24. he was still not satisfied with the repair of the vehicle because some of the vents pushed through a lot of air, and some of the vents pushed through a minimum amount of air. the consumer felt that this was a safety defect because it did not allow the defrosting system to work properly on the passenger's side of the vehicle. the consumer was concerned that there was no heat or air conditioning on the passenger's side. the digital control for the passenger's side of the door did not work due to the breaking of the door vents and the duct work for the defrost/defogger, air conditioner, and heating system. the consumer contacted the manufacturer, and they stated they would get back in contact with the consumer after they contacted the dealership. when the manufacturer called back, they stated there was nothing that they would do because the vehicle was over the three year, 36,000 miles warranty.*ak the transmission governor solenoid was replaced. the rotors were replaced because they were warped. | |||
| 08/12/2005 | 2 | 01/05/2004 | |
| Jeep started shaking when brakes were applied. it was noticeable but not horrible. i live in colorado and went up into the mountains where brakes were applied more frequently. had a car load of girl scouts on a camping trip. when the brakes heated up, the car started shaking so violently when the brakes were applied that it was difficult to control the car. the girls were scared to death and the shaking caused me to actually pull over and put the girls out of the car to ride with other people in our group. i have never experienced anything like it in my life. i was in tears by the time we got to the camp site and all the way home it did the same thing. i never got the car over 30 mph in a 2 hour drive home. the car does not shake as violently if the brakes are not that hot, but it definitely shakes substantially. had the rotors repaired but the brake pads were fine. this is the second set of rotors i have put on in the past 18 months.*jb | |||
| 04/30/2005 | 13000 | 2 | 11/15/2004 |
| Dt: this starting again for the second time on april 30th, 2005, and this happened before about a year and half ago. the rotors went out again for the second time. contacted jeep, and they covered the repairs the 1st time, and currently they were going to charge consumer for the second time. this vehicle only has 38,450 miles on it. dealer recommended putting on heavy duty rotors on it. *ak | |||
| 05/14/2003 | 7986 | 2 | 10/28/2001 |
| Dt: the consumer states that the brakes 2002 jeep grand cherokee vibrate and jerk you all over the road at high speeds above 40 mph. even at low speeds you can feel the vibration when you apply the brakes. the first problem was at 7,986 miles and the owner had to have the brake calipers and rotors replaced as per instruction. the owner said that the vehicle was under warranty. the second problem is at 19,000 miles on the same vehicle, the brakes are doing the exactly same thing again. the owner has not had the brakes fixed at this point because the jeep dealership said would call the owner back after they talked to the factory representative. the owner has not talked to any one at chrysler but customer services and they would not give the consumer any information. the owner feels like the vehicle was not fixed right the first time. there are not any recalls on the vehicle. the owner is waiting on the dealership to call and tell him what to do. the vehicle has been regularly maintained. *nm | |||
| 02/14/2003 | 3 | 12/21/2002 | |
| Dt: 2002 grand cherokee overland. the consumer took the vehicle to the dealership to be repaired, because the brake pedal pulsated and the steering wheel vibrated, the dealership said the problem was with the brake rotors, the dealer turned the rotors on two separate occasions, the third time the consumer took it back to the dealer they replaced the rotors, it temporarily fixed the problem. the consumer called chrysler after the problem occurred again, chrysler told the consumer to take it back to the dealer, the dealer said that it still had the same problem, the dealer contacted chrysler, they told the dealer that they would not reimburse them for fixing the problem because it was no longer under warranty, when the problem had first occurred it was still under warranty and the dealer failed to completely correct the problem, when the consumer first had the problem the dealer had said that it was the anti-lock brakes and that the problem was normal, dealer had talked the consumer out of having anything done to fix the problem. *jb | |||
| 06/21/2005 | 36000 | 3 | 07/15/2002 |
| Repeated warping of the brake rotors on my 2002 jeep grand cherokee, three times in 36,000 miles. this causes excessive shaking when braking. | |||
| 06/10/2005 | 14000 | 2 | 07/06/2002 |
| The front brake rotors are not built strong enough. they will warp within 12,000 to 14,000 miles, causing the front end to shake violently when the brakes are applied. this happens well before the brake pads are worn enough to be replaced. my jeep has 32,000 miles and has already gone through two sets of rotors, and will be needing another set soon. | |||
| 11/28/2003 | 9000 | 4 | 11/17/2001 |
| Dt: consumer had to replace brakes, pads, and rotors 4 times in 9,000 miles. when applying brakes car will shake violently. *ak | |||
| 05/03/2005 | 5 | 07/26/2002 | |
| Dt: contact states the brakes pulsate which causes the vehicle to shake. the brakes have been replaced once, but repaired 3 times. the problem continues. *ak | |||
| 11/01/2004 | 5 | 07/17/2002 | |
| Dt: contact states the rotors on the vehicle warp and cause the vehicle to shake. the rotors have been replaced 4 times, they need to be replaced for the 5th time.*ak | |||
| 04/05/2005 | 1 | 06/22/2002 | |
| Warped brake rotors . . . jeep has a major problem with this potential safety issue and refuses to acknowledge or correct the problem. shame on them for not replacing their faulty parts.*ak | |||
| 03/10/2005 | 17500 | 2 | 02/08/2004 |
| Vibration of the steering wheel, floor, seat, instrument panel & fminor pedal pulsation (brake roughess) under light to moderate pedal application. this condition may be casued by thickness variation of the brake rotor system. to correct this problem brakes & calipers must be replaced. i feel that anything having to do with the brakes on a vehicle should be the responsibility of the vehicle manufacture to correct. i consider brakes a life/death situation. there is a technical service bulletin from jeep # 05-0036-02 rev. b, date 12/16/2002.*ak | |||
| 03/16/2005 | 3300 | 3 | 02/10/2002 |
| The rotors in my grand cherokee have failed early on my 2002. i had to have them replaced--under 5000 miles--then at 22000 they failed again and this time they cut them down--now at 35000, i have to have them replaced. these are chrysler / mopar parts--this is a jeep--like a truck--so why is this a problem--not only i have had this problem--when speaking with fullerton, in somerville nj, i was told by the service manager that it has been a problem and even his wife's jeep did it--however since he replaced with a non chrysler/mopar part, he has not seen any continuing problems. i feel that these parts are defective and since this is the 3rd time of this happening, i am annoyed. i called the chrysler consumer line and i was told that if i had called before the vehicle was repaired, that maybe some of the cost could have been adjusted--this is after the fact- can anything be done?*ak | |||
| 02/12/2005 | 15000 | 2 | |
| Consumer complained about a front rotors. problem. they had to be replaced every 15,000 miles. owner contacted the dealer and the manufacturer, who stated that the wear time was normal. *ak | |||
| 03/02/2005 | 15000 | 4 | 08/12/2002 |
| At 15000 miles the rotors warped. as a result, when applying the brakes the front end shook violently. the part was replaced three times. however, problem recurred. *ak consumer was told by jeep that this is a problem in all grand cherokee since 1999 and that there is no fix (after market rotor will not fix the problem). *bf *nm | |||
| 02/25/2005 | 13000 | 2 | 08/06/2002 |
| Bad rotors. my rotors were warped at 13,000 miles, dealer didn't fix, i had resurfaced at my cost. now 28,000 miles and same problem. i have had many other vehicles and have never once had warped rotors. i'm the only person who drives the jeep and the claim its bad driving. this hasn't caused an accident yet, but with the violent shaking of the car when braking it very well could. *nm | |||
| 02/07/2005 | 48000 | 4 | 03/15/2002 |
| Brake rotors warp every 10,000 - 12,000 miles making stopping the vehicle and controlling the vehicle difficult when applying the brakes. *jb | |||
| 08/12/2003 | 20000 | 3 | |
| The brake rotors were serviced three times because the vehicle shook when driving or when engaging the brakes. dealer and manufacturer refused to make the repairs again.*ak | |||
| 02/28/2004 | 43512 | 1 | 05/01/2003 |
| 2002 jeep grand cherokee 4wd 4dr taken in because of brake failure. was told drums had warped and to permanently fix problem would be $800.00. to temporarily fix it was, $119.99, but the problem could come back. my claim is that there are problems with the vehicles' front brakes and that after as little as 5,000 miles, the steering wheel and front wheels shake and that drivers encounter severe vibrations through the steering wheel, floor, seat and pedals when the brakes are applied. *ak | |||
| 10/21/2002 | 10845 | 3 | 10/01/2001 |
| The vehicle's front rotors and pads had to be replaced at 11,000 miles. *nm after numerous visits for the same problem the consumer was charged. the vehicle wiper blade were noisy and skipped, the dealer replaced the left wiper blade. *tc *jb | |||
| 09/09/2004 | 22000 | 1 | 04/29/2002 |
| When applying the brakes, the brake pedal would pumped up and down and the steering wheel would shimmy up and down and to the left and right. the higher the speed the worse the problem. when i brought it to the dealership i insisted that the service manager take a ride with me. he only had to drive it a short distance before he knew exactly what the problem was. he said the rotors were warped. i asked if that was normal, especially with such low mileage. he told me that it was an ongoing problem that chrysler new about. when the rotors heated up they were not cooling down properly due to a defect which in turn causes the rotors to warp. he said they instructed to tell owners that the problem was due to wear and tear and that it was not covered by the warranty, therefore passing the expense on to the customer. he also told me that if the customer complained to chrysler, and only then, would chrysler fix the problem at no charge and would put the repairs under a good will warranty. the service manager said he would not put me through the trouble and automatically put it under the good will warranty. especially since i have had numerouse other problems with the jeep since the first day i drove it off the lot. i've had the check engine light come on 4 times. each time it was a different deffective part. i've also had electrical problems which caused the dome lights to flash on and off, all sorts of beeping noises and numerous other distractions in the interior. it's also left me stranded on the new jersey turnpike *ak | |||
| 05/20/2003 | 8000 | 1 | |
| While applying the brake pedal vehicle vibrated uncontrollably. consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic determined that the rotors needed to be replaced, and replaced it. however, the problem recurred. this information was provided by mr. jerome wife karen jakubco. *ak | |||
| 08/23/2004 | 28000 | 2 | 08/15/2002 |
| Bought a new 2002 jeep grand cherokee (vin: 1j4gw48s82c308829) the ft. brake rotors have warped for the second time in 30,000 miles. driving with these warped rotors causes the steering wheel to shake violently and brake application at the wheels to be uneven. this is a very unsafe condition especially on wet or icy surfaces. the dealer refuses to replace the rotors under warranty. a call to chrysler customer service produced the same result, no warranty replacement. the dealer & manufacturer insist on calling this a worn brake problem when in fact it is the result of defective brake rotors. it should be noted that the ft pads & rotors were replace once already under warranty at 11,000 miles due to warped rotors, the pads at this time show less than 50% wear. this is the same problem that effected 1996 grand cherokees, that defect resulted in an official recall and reimbursement for those who have paid to have the defective rotors replaced. i feel this series of grand cherokee warrants the same recall. this is a serious safty issue. *ak | |||
| 06/23/2003 | 19780 | 2 | 11/20/2001 |
| Consumer complained about a brake problem. consumer took vehicle to the dealer, and was told that the brakes were pulsating and whipped the steering wheel back and forth. consumer talked to the service manager and the manufacturer, and was told that warranty expired, and they won't repair without charging the consumer. *ak there has been a front brake rotor problem since 3/06/02. vehicle still has problem. *tc | |||
| 08/11/2004 | 14000 | 3 | |
| Dealer replaced at 14,000 miles the front rotors and pads. at 20,000 miles fronts rotors were resurfaced, and at 26,000 miles rotors were resurfaced once again. *ak | |||
| 07/25/2004 | 45 | 1 | 07/20/2002 |
| Applying brakes lightly at speeds in excess of 45 mph causes vehicle to vibrate excessively and pull off a straight line. the vibration has been increasing for sometime but the pulling caused me to have a mechanic inspect the vehicle due to safety concerns if the brakes were required in an emergency situation. the jeep service center claimed warping of the rotors as they have for all other cases. this seems to be a defective part.*ak | |||
| 01/06/2003 | 12168 | 3 | 12/22/2001 |
| Replaced defective brake pads and rotors due to pulsation in the brake pedal. *ph *jb | |||
| 05/21/2004 | 17878 | 2 | 05/22/2002 |
| While braking the vehicle shimmied. the dealership informed the consumer that the brake rotors were warped. *ak the consumer also experienced this same problem when driving on mountain curves. there was a clunk sound coming from the rear when the vehicle was stopped, as if something was moving forward. the driveshaft was removed along with the lube slip joint. *sc *jb | |||
| 07/12/2004 | 19950 | 1 | 12/29/2002 |
| Vehicle front wheels shimmied violently at highway speeds when brakes are applied. vehicle has only 20,000 miles and is a 2002. dealer says not under warranty even though it has a 3yr, 36,000 bumper to bumper warranty. dealer stated front rotors are warped and need replaced at my cost. *la | |||
| 03/28/2003 | 14000 | 3 | 11/15/2001 |
| At 14,000 miles dealer replaced front rotors and pads because the rotors warped. this caused the vehicle to grind and vibrate when applying the brakes. at the present time dealer had to turn the front rotors again because the rotors warped. dealer believed that warping was due to the brakes being used on wet road. *ak rear oil leak.there is a noise in the transmission or drive line under drivers seat area.*ts | |||
| 04/29/2004 | 33800 | 3 | 11/10/2001 |
| 2002 jeep grand cherokee front rotor problems.*mr the vehicles rotors have been replaced three times in 25 months due to rotor degradation. *nm | |||
| 06/22/2004 | 3 | 02/18/2002 | |
| Pulsation sensation while braking. first noticed between 6000 -8000 miles and less than 12 months. dealership said nothing wrong. approx 10000 miles and over 12 months dealership replaced warped front rotors. no charge this time. approx 15700 miles and 16 months dealership again repllaced warped front rotors. charged for 12 months/12000 mile warranty. dealership admitted this was a common problem on vehicle. no permanent solution offered.*ak | |||
| 03/09/2004 | 26000 | 2 | 04/01/2002 |
| The brakes have always been weak, however at 26,000 miles i had to have the brakes resurfaced. my mechanic has the same vehicle and he told me that this was a defect with the brake system, and that eventually the brake system would have to be replaced. now at 33,000 i need to have the rotors replaced. i have been told every few thousand miles i would have the same problem.*ak | |||
| 03/04/2004 | 26000 | 1 | 04/09/2002 |
| Vibration in brakes...weak brakes. i have had them resurfaced at 26,000 and now need to have the rotors replaced at 32,000. i have already been told that this will not correct the problem and that my brakes will need to be completely replaced.*ak | |||
| 06/24/2004 | 53000 | 1 | |
| At approximately 30,000 miles, the vehicle developed a vibration/pulsation during moderate braking. the dealer said there was a service bulletin on this problem and replaced calipers, pads and rotors. at 50,000 miles the problem returned. this time, the dealer said it was my problem, and they could do nothing about it other than turning the rotors. the problem dissipated somewhat after having the rotors turned, but has returned and is more pronounced at 53,000 miles. the vehicle can be somewhat difficult to control at highway speeds during moderate to hard braking. *ak | |||
| 03/02/2003 | 18000 | 2 | 02/04/2002 |
| Front rotors failing, 2002 jeep grand cherokee, 35,000 miles,3rd set rotors, there is recall on jeeps prior to 2000 for same(see below),not fixed, vibration of front end on downhill when brakes applied, vehicle hard to slow/ vibration. rotors, calipers & brakes replaced 3/5/2003 @ 18,500 miles. replaced again may 2004 @ 35,000 miles. recall should apply until problem is resolved, there is no resolution to date. my jeep was mfg in jan 2002, before a service bulletin authorizing replacement of rotors, calipers & brakes. since there is no fix at this time, it would seem the company is responsible for all repairs connected to the above problem until a resolution is achieved. daimlerchrysler corporation models: jeep cherokee years: 1996-1999 jeep grand cherokee years: 1996-1998 number involved: 637,973 dates of manufacture: july 1995 - october 1998 defect: on certain multipurpose vehicles, the front disc brake rotors could experience severe corrosion if operated for an extensive period in certain salt belt states. if the rotors are not replaced before this occurs, the corrosion could eventually compromise the structural integrity of the hub section of the rotor. the reduced strength of this rotor could allow the cast iron wear surface to separate from the hub, reducing the brake effectiveness of the vehicle. vehicles included in the recall were originally sold in, or are currently registered in, the states of connecticut, illinois, indiana, maine, maryland, massachusetts, michigan, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, or wisconsin, and the district of columbia. remedy: dealers will replace the rotors with rotors that utilize a stainless steel hub section.the manufacturer has reported that owner notification began june 5, 2000. *ak . | |||
| 06/06/2004 | 32000 | 1 | |
| Front brake rotors warped prematurely. as a result, when applying brakes extended stopping distance occurred. *ak | |||
| 05/23/2003 | 16000 | 3 | 07/31/2002 |
| I first bought a 2000 jeep gc. excessive and violent vibration when braking almost caused an accident. dealer replaced rotors at 5k miles at no charge and said it was a known defect in gcs. later i bought a 2002 jeep from same dealer. i asked if problem was corrected and dealer said yes. at 15k miles, same excessive vibration caused an accident. dealer acknowledged it was the same defect and replaced rotors at no charge. same problem occurred again at 38k miles. dealer resurfaced rotors but charged full price. he asked me to complain to chrysler directly. i sent a complaint to chrysler in every instance but never heard back. chrysler should correct this problem and make these repairs at no charge.*ak | |||
| 04/06/2004 | 1 | ||
| The brake rotors on the jeep grand cherokee go bad anywhere from 6000 to 15000 miles. my first set lasted 9500 miles and were replaced free of charge by the dealer because they told me they were defective. the second set only lasted about 6700 miles, and they had to be resurfaced. after complaining to diamler chrysler directly, i only had to pay a 50 dollar deductible, which i shouldn't have had to pay at all, being that jeep rotors and defective, and they seem to admit to the problem, but won't do anything to fix it. i don't think it is right that the costurmer should have to pay for a problem they refuse to fix. i only have 16000 miles on my grand cherokee, and i have had rotor problems twice already. something should be done about this.*ak | |||
| 03/01/2004 | 12000 | 3 | 01/03/2002 |
| I have had the rotors on my 2002 jeep replaced 3 times. the vehicle has only 23,000 miles on it. currently there is a service bulletin for rotor replacement. any thoughts of a recall on these rotors?? *jb | |||
| 03/08/2004 | 18000 | 4 | |
| Purchased new 2002 jeep grand cherokee,brakes began pulsating mildley at 15,000 mi,moderately at 20,000mi & severe at 25,000mi. dealer refused to repair,said there had been no recalls reguarding brakes.*ak unless jeep or the dealership offers to fix i will buy toyota or honda for my next vehicle. | |||
| 03/01/2004 | 9299 | 3 | 12/29/2001 |
| The rotors and brakes were replaced @ 9200 miles due to severe vibration and pulling of the steeling when braking. this reoccured at 16000 miles, the dealership that this would be the last time they replaced them. now again at 23,000 the steeling is shaking and pulling. i have a difficult thinking that it is driver error that is causing the breakdown.*ak | |||
| 02/20/2004 | 1 | ||
| Car has 14,000m, the steering wheel shudders at 50mph when brakes are applied. at 5-10mph they can be felt grabbing an releasing.*ak | |||
| 14000 | 2 | ||
| At any speed when brake pedal is depressed consumer feels pulsation and vibration in the steering wheel and front wheels. dealer replaced rotors and calipers, but problem still recurred. *ak | |||
| 02/13/2004 | 13000 | 1 | 08/02/2003 |
| Brakes pulsate and shake the entire vehicle under light braking pressure at highway speeds, dealer informed that vehicle missed build date to be covered under warranty by 25 days. *ak | |||
| 01/10/2002 | 12500 | 3 | |
| 2002 jeep cherokee brakes pulsating hard after 12,500 miles. dealer resurfaced rotors, changed pads. 24,500 miles severe pulsating, replacement of front rotors and supposedly caliper assemblies, 30,000 miles mild usating, dealer inspected, declared no problem, 38000 miles, severe pulsating, dealer refuses to fix. provided chrysler service contact number. *ak | |||
| 12/30/2003 | 7000 | 3 | 02/09/2002 |
| 2002 jeep grand cherokee - i purchased the vehicle new in 2002. the steering wheel shakes and is hard to steer when brakes are applied above 50 mph. brakes pads and rotors were replaced at approx. 7,000 miles, rotors were resurfaced at 15,000 miles and at 18,000 miles the problem is back again. | |||
| 10/01/2002 | 27000 | 3 | |
| When applying the brakes the vehicle veers to the right. the dealer stated the rotors were defective. please provide additional information. *ph | |||
| 11/12/2003 | 6500 | 07/29/2002 | |
| Jeep engineered brake system for grand cherokee 2002 year results in steering shimmy when brakes are applied at high speed(50mph+). jeep does not cover under warranty after 12 mos or 12k mi. rotors have to be resurfaced at considerable expense | |||
| 09/07/2003 | 17825 | 1 | |
| On 9/9/03, the dealer says the rotors are warped again on my jeep. in 11/02, they supposedly replaced the rotors and calipers for the tsb. is is 9/03 and the rotors are warped again. the jeep has 17,000 miles. this is absurd.*ak | |||
| 09/03/2003 | 12000 | 1 | 06/01/2002 |
| Like many other complaints i have just read, my 2002 jeep grand cherokee vibrates when i apply the brakes, especially highway driving (fast deceleration).*ak | |||
| 18412 | 2 | ||
| When the brakes were applied steering wheel vibrated, making it hard to steer straight. brake pads and rotors were replaced. at 22,000 miles brake pads and rotors were replaced again. | |||
| 09/11/2003 | 2 | 11/15/2001 | |
| I had the front rotors replaced at 9000 miles due to brake pulsating. i now have 17000 miles on the vehicle and the brakes are pulsating again.*ak | |||
| 07/21/2003 | 13500 | 1 | 01/21/2002 |
| Brakes shutter when applied. dealer says warped rotors/ calipers, & pads need replacement, jeep is just out of warranty ,and they want a small fortune to repair a know defect. this is a safty issue that needs to be recalled. *ak | |||
| 05/15/2003 | 1 | ||
| The vehicles brake rotors warped which caused the brake pedal to go to the floor. *nlm | |||
| 05/01/2003 | |||
| 2002jeep grand cherokee needed front brakes & rotors at 12,000 miles because of vibration when braking, they were replaced by the dealer. vehicle now has 23,00 miles and doing the same thing! going back to the dealer! | |||
| 03/01/2002 | 16000 | 08/01/2001 | |
| My jeep has approx 24,000, predominately highway. not stop and go traffic, the brakes should not need to be fully replaced. my father has a 2001 and also had to replace his front and rear rotors. i believe that this is a continual problem for jeep and that should be investigated more thoroughly. if a survey was conducted for jeep owners i am sure a prevalent number of owners would share this complaint. to allow this factor to exist in such a popular vehicle is a danger to the consumer and any one who shares the road. *nlm | |||
| 04/14/2003 | 1 | 04/17/2002 | |
| Excessive run out in front brake rotors on 2002 jeep grand cherokee after only 14,000 miles causing excessive vibration when braking.*jb | |||
| 01/30/2003 | |||
| Car shakes when brakes are applied, steering wheel visably shaking. when i took the car to the dealer to ahve this fixed they responded by telling me that i needed new brakes. this is a car that is barely a year old and has 23,000 miles on it. i expect brakes to last longer on this and was told that i would have to pay for new brakes. when i refused, and through much hassle, the dealer replaced them at no charge. most of the miles on this car are highway miles and i would expect jeep to make a better product. this is after i had it towed to the dealer twice in one day for the car completely turing off while driving. this problem happened after having the car for about two months. | |||
| 07/25/2002 | 1 | 12/01/2001 | |
| Warped brake rotors. *ak | |||
| 1 | |||
| While driving and applying brakes, steering wheel would vibrate. dealership replaced front rotors and pads due to rotors warping. *ak jlg | |||
| 06/01/2001 | |||
| Brake rotors warp every 2000 thousand miles. when applying brakes vehicle will vibrate uncontrollably.*ak | |||
| 04/07/2002 | 1 | 10/01/2001 | |
| Vehicle has 7500 miles and already has warped rotors. there is a pulsating feeling on the steering wheel when brake is applied. it is still under warranty but chances of it re-occuring are very good because of the rotors that chrysler uses. very disappointed.*ak | |||
| 01/15/2001 | 1 | ||
| Consumer states that while driving vehicle start to vibrate causing the brake rotor to snap. nlm | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM - WHEEL CYLINDERS | |||
| 04/01/2004 | 21108 | 10 | 02/18/2002 |
| For the past month, my steering shimmies and vibrates while braking.i almost have to floor the brakes to slow down or stop. i feel a major difference in my brakes over the past month. i have contacted a jeep dealorship and am taking it there on may 28, 04 to have it looked at. *mr | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - MASTER CYLINDER | |||
| 08/15/2005 | 45000 | 2 | 07/20/2004 |
| Tl*the contact owns a 2002 jeep grand cherokee. the contact depressed the brake pedal, but the vehicle failed to stop. the vehicle crashed into some benches. this failure has occurred twice. the dealer has not been notified. the vehicle is currently being repaired. the failure speed was unknown. the current mileage was 55,000 and failure mileage was 45,000. | |||
| 11/08/2006 | 59000 | 1 | 06/08/2003 |
| I experienced brake failure on my 2002 jeep grand cherokee (59,000 miles). after braking to turn a corner the brakes would not work. this occurred over several instances and became very un-nerving not knowing when the brakes would work. i took it to the jeep dealer and he stated that he replaced the master cylinder. he also said it was not covered by the brake recall so i had to pay several hundred dollars to get it repaired out of my own pocket. i contacted jeep and they were no help and wouldn't agree to pay anything. *jb | |||
| 08/19/2003 | 2 | 09/14/2002 | |
| I have a jeep grand cherokee that i bought new last september. i had trouble with the brakes. last march because it was necessary to pump them. the dealership said that i was probably defeating the abs, and that's why they depressed so far to the floor. today i was having a problem with the brake pedal squeaking. they told me it was normal and that it was the master cylinder. i asked if was normal, would it then be on most other jeep grand cherokees and they said they didn't know but thought it was. they then said that maybe there was a problem that jeep needed to know about. they are going to replace the master cylinder but i thought you should know because this seems to be ongoing. thank you. *ak | |||
| SERVICE BRAKES, HYDRAULIC - POWER ASSIST | |||
| 11/10/2003 | 4100 | 3 | 07/29/2002 |
| While driving at 65 mph engine failed. as a result, power steering and brakes malfunctioned. *ak took vehicle to mechanic but they couldn't find anything wrong. two hundred miles later, the same thing, nothing was found. at 6133 miles it happened again. consumer took vehicle to another mechanic. three different mechanics and no one could find anything. problem still exist. *ph | |||
| SERVICE BRAKES, HYDRAULIC - SWITCHES - BRAKE WARNING | |||
| 05/12/2002 | 1 | 10/01/2001 | |
| The brake light came on and they said it was a sensor. when i went to get it replaced the brake light still was on. my service advisor advised me that his technician was on the phone with star trying to find out what is the problem. i was told it could be the body compute, but they want know for sure unitl a week or so. this was on 07/16/02.*ak | |||