Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 1900303 | 08/29/2003 | 1900801 | 10003545 | Pop/tick sound in steering wheel area. *tt | 10/23/2003 |
| 1900103 | 05/25/2003 | 1900504 | 10001106 | Pop/tick sound in steering wheel area. *tt *mj | 04/14/2003 |
| 1900203 | 02/28/2003 | 10001107 | Power steering moan or whine-like sound when turning. *tt | 04/14/2003 | |
| 1900502 | 05/20/2002 | 190600 | 634110 | Subject regarding steering honk on 4.0 l and 4.7 l lhd grane cherokee vehicles. *slc | 09/27/2002 |
| STEERING - COLUMN | |||||
| 1900504 | 10/25/2004 | 1900504A | 10007928 | Pop/trick/creak sound in steering column. *mj *eh | 07/15/2004 |
| STEERING - WHEEL AND HANDLE BAR | |||||
| 1900801 | 11/23/2001 | 628194 | Experiencing a pop/tick sound heard coming from the steering wheel area while the vehicle is in motion. *tt | 03/06/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 08/16/2002 | 3401 | 1 | |
| 'scraping' noise in front end when turning. unable to find cause, southview chevrolet said it was 'normal' in all jeeps. after searching the web, i found a discussion page for jeeps. after much research, i was told the fluid in the front axle was not full. i went to another jeep dealers, explained the problem and showed them the report. it was resolved and there were no futher issues with the axle. southview chev. is now defunct after the owner cheated clients out of millions of dollars. several more issues with my 2002 jeep grand cherokee overland are to follow... *tr | |||
| 08/16/2002 | 3401 | ||
| 'scraping' noise in front end when turning. unable to find cause, southview chevrolet said it was 'normal' in all jeeps. after searching the web, i found a discussion page for jeeps. after much research, i was told the fluid in the front axle was not full. i went to another jeep dealers, explained the problem and showed them the report. it was resolved and there were no futher issues with the axle. southview chev. is now defunct after the owner cheated clients out of millions of dollars. several more issues with my 2002 jeep grand cherokee overland are to follow... | |||
| 06/23/2010 | 125000 | ||
| Pontential brake failure. the rear brake line & hose are sevierly rusted. why aren't they designed not to compromise safety. | |||
| 06/10/2009 | 110000 | 1 | |
| Pressure steering hose fitting. *tr | |||
| 01/01/2010 | 98400 | 1 | |
| Key won't turn in ignition, steering wheel locked, car won't shift out of park. this is the first time i've had this issue. car had to be towed to auto repair shop. *tr | |||
| 06/09/2006 | 66000 | 1 | |
| Loud groaning form power steering under hood. found leak in power steering high pressure hose fitting. replaced hose and fixed problem. car did not have very many miles. hose was defective. *tr | |||
| 07/10/2007 | 45000 | 1 | 09/11/2002 |
| Continued and unrepairable loud groaning noise from under carriage when making slow speed turns in either direction. steering hoses have been replaced, transfer case serviced. noise is loud enough for driver to believe steering or suspension may fail at any moment. *tr | |||
| 08/20/2006 | 52000 | 4 | |
| 2002 jeep grand cherokee. steering wheel began making strange sounds. steering gear and associated parts were replaced. shortly after, strange sounds returned, the steering began to become completely unassisted at low speeds for a brief second. the problem causes quite a scare and causes temporary loss of control. this is associated with low speed idle. damage is imminent without repair. this problem is well documented among jeep chat rooms. second well documented problem among jeep owners. faulty power window units that fail without warning and cause window to be stuck up or down. this causes driver to be forced to drive with open non responding windows in a variety of weather conditions, obvious safety and health hazard. third chronic hazard well known to jeep owners as well as jeep. the blend doors on a/c consistently fail right after warranty period. this causes a failure of the defroster and obvious danger, as well as drivers are forced to drive with constant unheated airflow until costly repair. jeep is well aware of these problems but refuses to acknowledge a consistent problem and offer correction for all affected vehicles. *nm | |||
| 11/17/2005 | 57000 | 4 | 07/01/2002 |
| Dt: the consumer stated that there was a nhtsa engineering analysis ea05020 concerning the engine and engine cooling fan. the consumer's vehicle manifested the same problems as indicated in this analysis. the fan of the motor exploded, resulting in extensive damage to the radiator. the vehicle was towed to a dealership, where it is currently being repaired for this problem. *ak (11/23/05) the steering was noisy and would grind on high idle, the vehicle would shake when braking due to the front disc pads wearing low and the front rotors and the pinion seal leaked. *sc | |||
| 02/22/2005 | 6000 | 3 | |
| While attempting to slow down from high or low speeds the steering vibrated violently. the dealer stated the rotors need to be replaced. *jb when attempting to stop or slow down, the vehicle vibrates. consumer was told by dealership that there was nothing wrong with the rotors. the condition worsens every 3,000 miles. *tt | |||
| 02/06/2003 | |||
| When the vehicle is off and she takes the key from the ignition, steering wheel never locks. dealer has been notified. please provide further information. ph | |||
| 11/26/2002 | |||
| Consumer stated that they have the same problem as recall#99v312000 steering. dealer will not repair because vin# was not included. mr | |||
| STEERING - COLUMN | |||
| 01/01/2008 | 65000 | 10 | |
| When steering wheel is turned in either direction it makes a loud groaning noise. *tr | |||
| 04/03/2006 | 43000 | 1 | |
| Dt*: the contact stated while driving at no particular speed, the steering column made a popping noise. this occurred while turning the steering wheel to the right. the vehicle was taken to the dealer numerous times for inspection. the dealer replaced the brakes; however, that made no impact on the popping noise. | |||
| 07/20/2002 | 150 | 1 | 07/19/2002 |
| The steering column vibrates when turning the wheels (usually at lower speeds). took it to the dealer 3 times, first time they replaced the hoses, second time replaced the steering column, and the third time they stated this was a problem with a piece of metal in the column that vibrates due to a small gap within the steering column. i was told this would be a few months, however, 6 months have now passed and i still have the problem. one side note, it seems to do it less in colder weather! *nlm | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 07/02/2008 | 100677 | 1 | |
| Tl*the contact owns a 2002 jeep grand cherokee. the contact received a safety recall notice for nhtsa campaign id number 06v199000 (engine and engine cooling: cooling system:fan) and took the vehicle to the dealer for repair. she was informed that her vin was not included in the recall and paid $315 for the repair. the failure mileage was 100,677. updated 09/15/08 *bf the gearbox had seized. updated 09/18/08. *jb | |||
| 02/28/2002 | 3 | 02/01/2002 | |
| The vehicle has been in the shop, 3 times for grinning-growling noises from the front-end, rough ride and brake problems. the tires was balanced twice and one brake calipers was replaced on 14 oct. 2002.(several prior visits before for brake related noises and vibration in front floor-pan of vehicle) i was informed that jeep was coming out with a new power steering gear box to resolve the problems with the existing gear box. todate, this problem with the grinning-growling-howling noises still exist. no resolution with servicing dealer. dt | |||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||
| 02/01/2007 | 55000 | 1 | 11/15/2002 |
| Tl*the contact owns a 2002 jeep grand cherokee. while driving between 2-30 mph, the steering wheel made a grinding noise when it was turned. there was a loss of power steering fluid and maneuverability. when fluid was added to the vehicle, the power steering and grinding noise returned. the vehicle was taken to the dealer and they stated that the power steering high pressure hose failed. the high pressure hose was replaced. the vin was unknown. the failure mileage was 55,000 and current mileage was 68,000. | |||
| 05/01/2007 | 60000 | 1 | 01/03/2004 |
| Tl*the contact owns a 2002 jeep grand cherokee. while driving 30 mph, the vehicle's power steering failed without warning. the contact, who is a mechanic, inspected his vehicle. he stated that the top connector of the power steering hose had failed and all the fluid leaked out. the current and failure mileages were 60,000. | |||
| 03/05/2007 | 63519 | 1 | 03/05/2007 |
| Power steering hose developed a leak due to poor design which caused loss of assist ,vehicle was taken to dealership for repairs where the power steering pump and pressure hose were replaced. dealer would not cover any of the cost. *jb | |||
| 01/11/2006 | 74900 | 2 | 05/01/2005 |
| I noticed power steering fluid leaking from my car. the pump was replaced and fluid continues to leak. when i had my mechanic ask chrysler about it, the rep said that there is a defect in the actual hose which causes fluid to leak. in my opinion if chrysler knows about this, and a possible loss of fluid while driving, why don't they fix it. *nm | |||
| 08/18/2005 | 100 | 02/06/2005 | |
| When turning right, and only right, there is a rubbing or squealing noise coming from the steering column. it occurs after the car has been running and only when slowly turning the wheel. daimler chrysler is aware of the problem and has a hydraulic kit set up to fix it. the dealership will repair the problem but the consumer must pay for it. *nm | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 08/17/2006 | 69 | 10/05/2003 | |
| After reading almost all complaints with other 2002 jeep grand cherokees, i have to put in my two cents worth. i can relate to almost every complaint that there is. i just had both my front left and right window regulators replaced a month and a half apart, one just today at $327.00 with my employee discount. (i work for a car dealership) last month, i have had almost $500.00 worth of repairs for my power steering pump problems. i have had my brake rotors turned and resurfaced and am in need of doing it again. then on the other hand, i have experienced problems with my dual control panel not working correctly which i have not have repaired yet because i don't have the money for that one and didn't know at the time that it was a problem. then when my jeep was under warranty i have had the air conditioner compressor replaced, new battery(for hard or no starting), amongst other repairs that i can't think of at the moment. i have also been experiencing hard starts with my truck and also the transmission not engaging or jumping (accelerating) while switching gears that the jeep dealer has not been able to recognize as a problem. i feel that those new chrysler commercials are not up to par as american and german engineering. those germans know how to build vehicles in the first place and help repair them as the problem seem necessary. *nm | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 02/20/2008 | 4 | 05/16/2002 | |
| Power steering pump has failed for the 4th time in last year. have now learned this is a known problem by chrysler and is due to poor design that has the power steering pump driving an auxiliary cooling fan. results in loss of power steering and extremely reduced drivable. *tr | |||
| 10/14/2005 | 25000 | 6 | 03/05/2003 |
| This is my 4th jeep. here is a little background on this issue. i purchased a 2002 jeep grand cherokee, the overland edition. the dealership pushed buying a used certified jeep vehicle! they mentioned the extended warranty that would take care of any issues that the jeep had during the last years of my ownership. i went in the dealership looking to purchase a new vehicle but they told me all the added benefits / value from buying from the used jeep facility! the warranty: as mentioned i purchased the warranty sold by jeep at the local dealership. the service agreement that was sold by the dealership went bankrupt! gary miller chrysler jeep isuzu located in erie, pa sold this to me. my 1st issue was when i decided to take the vehicle in because of a vibration while driving. i was made aware that the company was bankrupt when tying to call and find out what information will be needed when i go to the local jeep dealership in kansas city. furthermore i mentioned to the jeep dealership that pushed the contract that i am wiling to purchase the best contract to make sure i do not have an issue with my new vehicle in the future. the constant issues: i have now taken in my jeep for 6 visits! i have only included some of the payments (see the additional paperwork) but you can see a trend here. this jeep had been nothing but a problem since i purchased the vehicle! i am now stuck replacing the steering pump for the 2nd time! i have to pay for the replacement and live without a vehicle. i am out several thousand dollars and still have to take this vehicle (that jeep pushed on me) to the service shop about every 6 months. i just started driving my vehicle from the last service repair (i am getting very familiar to the local jeep dealerships) and still the item is not fixed and my jeep is leaking oil all over our company driveway. this vehicle is a lemon and the company that made the vehicle sold me a bankrupt contract. *nm | |||
| 11/29/2004 | 1 | 10/22/2004 | |
| When turning left, and left only, i hear a squealing sound in my 2002 jeep grand cherokee. the noise does not occur initially, but only after the engine has been running for a little while. it sounds a lot like a belt squeal. i took it to the dealer 3 times, and they always say there is nothing wrong, but i know that not all jeeps make this noise. even slightly turning the wheel will cause the noise. the dealer suggested a power steering hose, but then said that wasn't the problem. no changes have been made. squeal gets louder the longer the engine runs.*ak | |||
| 11/10/2003 | 4100 | 3 | 07/29/2002 |
| While driving at 65 mph engine failed. as a result, power steering and brakes malfunctioned. *ak took vehicle to mechanic but they couldn't find anything wrong. two hundred miles later, the same thing, nothing was found. at 6133 miles it happened again. consumer took vehicle to another mechanic. three different mechanics and no one could find anything. problem still exist. *ph | |||
| 07/04/2002 | 100 | 100 | 06/28/2002 |
| Our vehicle has a growling noise in the steering system. this occurs occasionally when turning the wheels to the right, whether driving forward or backwards. dealer 1 took the car for a day an reported that parts would have to be ordered. they would call when parts arrived. after several fruitless attempt to determine if parts had arrived, car was taken to dealer 2 whose service manager immediately recognized the symptoms and replaced the power steering hoses and valves. on the second visit, nothing was corrected as dealer 2 checked the steering wheel area valves and bearings. dealer 2 said that jeep engineers are aware of the problem and expect to have a fix in a month or two. first purchased in june 2002 and noticed within one week. noise continues to be present. is there a steering and control issue looming on the horizon?. *jb | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 09/27/2004 | 48535 | 1 | 06/25/2004 |
| Lost steering. tie rod assembly came apart. threads stripped and rod popped out. lost control with no steering. bounced up curb, right front tire bounced off a tree and car wound up off the road. damage included steering rod and linkage, bearing, bent front drive axle, tire, wheel and more.*ak | |||
| 05/05/2003 | 29000 | 2 | 11/19/2001 |
| Lost steering. tie rod became disconnected. dealer says that bolts were tightened but that the threads stripped off of the knuckle that tie rod attaches to. *jb | |||