Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 2300904 | 03/09/2004 | 10006467 | Popping or clicking-like sound in area of front seat frame. *tt | 05/03/2004 | |
| 2301303 | 05/30/2003 | 10002405 | Optimum roof rack cross bar position to prevent air turbulence concerns. *tt | 08/27/2003 | |
| 2301503 | 06/06/2003 | 10002049 | Wind-like sound at top rear corner of front door. *tt | 08/12/2003 | |
| 2302002 | 05/20/2002 | 633935 | New repair procedures with separate liftgate latch motor and components. *slc | 09/26/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 12000 | 2 | 11/23/2001 | |
| After 1200 miles the vehicle began making a noise similar to a cricket chirping. the dealer instructed the consumer to wait until the noise became louder so they could pin point where the noise was coming from. the consumer took the vehicle back to the dealer once the noise became louder, but the dealer was unable to determine cause. *ak the problem was a noise that came between 65-75 miles per hour. a new drive shaft was placed in the vehicle, but the noise remained. chrysler tested the vehicle and stated that the noise was normal. chrysler also stated that they would no longer pay for any attempts to fix the problem. *scc *jb | |||
| 05/06/2003 | 41000 | 4 | 10/07/2001 |
| The luggage rack on the top of my jeep pulled out. the screws just pulled through the holes. there were no washers or anything of that type to prevent this from occurring. this was done when strapping an item to the top to secure it. this is a potential road hazard. i don't want to be behind the jeep that has this happen on the road and loses it's load into the road or onto the automobile following. jeep will not help us in repairing the problem nor do they care about the possible hazard. i spoke to mike at the service desk at chrysler and he told me that this was not a manufacturing problem and therefore they would do nothing to remedy the situation. when i told him it was a design flaw, he said he didn't care. i plan on contacting the engineering department, if they will allow me, and let them know about the problem. when the screw and casing pulled through, it enlarged the hole and protruded up through the roof top. if one can not tighten a top load on the luggage rack, what is to prevent it from coming off at any time???? please help us and others with jeep grand cherokee's to prevent a future accident due to top mounted loads from coming off. *jb | |||
| STRUCTURE - BODY - HOOD - HINGE AND ATTACHMENTS | |||
| 01/19/2008 | 43000 | 3 | |
| Raised hood to highest position to check oil; walked away to get rag- hood came down to closed position. raised hood to high up position--would not remain open. could have caused a serious injury if i had not moved away. *tr have not notified the dealer yet, posted a caution note on the dash | |||
| STRUCTURE - BODY - TAILGATE | |||
| 11/04/2002 | 1 | 08/01/2002 | |
| Nar 03/05/2003 the consumer experienced problem with the tail gate. on moderate occasions hard acceleration would occur. *cb | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 09/21/2010 | 198000 | ||
| Driving home from a soccer game with 3 kids and myself in a 2002 jeep. i was coming to a stop, when i lost control of the suv. the frame of the jeep broke from rust. the jeep had the underside coated when it was purchased. jeep did nothing to help solve this problem, and it had to go to the salvage yard. i will never own another jeep product. my auto body shop said the other side was almost rusted through also, so repair cost would more than it would be worth. the only thing was that moments before the break, i was going 65 on a 2 lane highway and had it broke then i would have had a really bad accident. | |||
| 05/20/2009 | 139000 | 1 | |
| My son's 2002 jeep grand cherokee driver's seat started wobbling and then completely broke loose from the frame. he is 240 lbs and was just driving normally. over time ... the wobbling gradually got worse. the seat completely broke loose as he was accelerating after waiting for a stop light. i removed the seat to see what was wrong and saw that both brackets that are welded to the front rod that runs parallel with the front of the drivers seat were cracked and the front bolt on the door side of the drivers seat ripped right through the flimsy metal bracket on the base of the seat. this structural defect is life threatening. he almost fell backwards into the back seat. had there been other cars coming at this intersection, he would not have been able to react. i checked the internet and saw that this seat/structural defect on jeeps goes back to 1999. how can the nhtsa and jeep/chrysler ignore this problem for years? this should be a safety recall. jeep should be held responsible for fixing this problem now. given all the blogs related to this issue ... they sure won't win in court. *tr | |||