Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 01/10/2010 | 162000 | 1 | |
| Tl*the contact owns a 2002 jeep grand cherokee. the contact stated that when she tried to accelerate from the stop light, the vehicle did not respond immediately. when the contact removed her foot from the gas pedal, the vehicle lunged forward. the vehicle then began to accelerate very slowly and within a few minutes it started to drive normally. the current mileage was 162,500 and the failure mileage was 162,000. updated 3/30/2010 updated 05/06/10*jb | |||
| 11/30/2008 | 141000 | 1 | |
| Unintended acceleration of 2002 jeep grand cherokee, resulting in minor accident. upon putting vehicle in gear it revved and accelerated very rapidly and could not be slowed despite full brake pressure. incident resulted in major damage to 3 cars (including jeep) within a ~40 ft range. *tr | |||
| 01/25/2008 | 50 | 1 | 09/30/2002 |
| I was coming upon a 4-way intersection with one car in front of me at the traffic light when my 2002 jeep grand cherokee accelerated at a great rate of speed as i touched the brake going about 5 miles per hour. i plowed into the 2008 chevrolet pushing it into the intersection. to avoid hitting it again, i turned the wheel hard to the right as there were 2 lanes of traffic waiting for the traffic light to turn green. i was told i went around the corner on 2 wheels, again at a great rate of speed, just barely touching one car and tearing the front end off of a 2000 honda van. there were a total of 4 cars in the accident, 3 of which were totaled, and a total of 10 people in these cars. i am so lucky that no one was killed at the rate of speed my vehicle was traveling, all because my jeep was like it was shot out of a cannon by itself. *tr | |||
| 01/29/2008 | 1 | 01/07/2008 | |
| While attempting to stop at a traffic light, my 2002 jeep grand cherokee limited began unintentionally accelerating. i was forced to use both feet to hold the brake down but the jeep continued to surge until i struck a truck in my lane. my car was damaged and sent to a collision shop for repair. they are attempting to check the reason for this unintended acceleration. it appears it may be associated with a faulty cruise control malfunction but we are not sure. *tr | |||
| 01/25/2008 | 79000 | 1 | 09/15/2002 |
| My wife and i have a 2002 jeep grand cherokee which has about 79k miles. the vehicle has been very good to us during this time and was in mint condition until friday night. friday night i went out to do some errands when i approached an intersection here in my town of webster. the light was red and one car was in front of me. i started to slow down when the car accelerated uncontrollably where i could not stop. i smashed into the car in front of me and so that i did not hit him again, i turned right at this four way intersection and there were two lanes of traffic waiting for the light to turn green. i turned the steering wheel so hard that i was now on 2 wheels trying to avoid hitting any of the cars as well. i grazed one car, but tore the front end of a honda van off before my jeep came to a halt across the street. this all happened in 3-5 seconds. by the will of god i did not kill anyone or seriously hurt anyone, as i was very lucky. most people, 10 in all in the four vehicles, i am sure have aches and pains like i do today. if i would have hit any car broadside, i would have killed i don't know how many. damage done, i would say that 3 of the 4 cars are totaled. i found through my son that this has been a common occurrence with chrysler and that there have not been any recalls. please go into google and type in jeep grand cherokee accelerating on own and go to the 4th one down and look at all the accidents related to this same problem. also my sister in virginia gave me a news station down there that carried a story on this. again, go into google and type in 10 on your side jeep safety and see their news clip. i am asking you with your wide array of contacts to get this word out to people as these items are very isolated, but the fact still remains that someday there will be an accident where several people get killed because of this defect that chrysler down not do anything about. thanks for you time. *tr | |||
| 11/08/2006 | 70000 | 3 | 07/17/2002 |
| Dt*: the contact stated on three occasions, after the vehicle was driven for a short distance then turned off, and then turned on 15 minutes later, the vehicle accelerated uncontrollably after being put into drive. the engine had to be turned off to stop the acceleration. the vehicle was driven to the dealership, where the computer found no codes and the problem could not be duplicated. updated 12/12/2006 - the jeep is presently parked in the consumer's garaged because it is unsafe to drive. *nm | |||
| 09/19/2006 | 1 | ||
| At approximately 9:20 am on 09/19/06 one of my car wash employees was pulling a customers car forward out of the car wash bay and suddenly the vehicle accelerated out of control crossing both the westbound and eastbound lanes of fullerton ave and crashing into a tree across the street from the car wash. the car suffered extensive damage and my employee was transported by ambulance to illinois masonic and is currently hospitalized from the injuries he sustained as a result of the accident. *nm | |||
| 07/27/2006 | 105000 | 3 | 02/03/2002 |
| Dt*: the contact stated the plastic blades on the fan fractured and detached from the engine puncturing the radiator. there is a nhtsa campaign id # 06v199000 pertaining to the engine and engine cooling system; fan. the vehicle was not included in the recall due to the vin. there was also an unnecessary delayed in acceleration. there was a grinding noise and smoking coming from the brakes. the dealership determined the brakes were rubbing against the discs causing friction which caused the brakes to overheat. the caliper was also leaking. the brake calipers, brake shoes and pads were replaced. | |||
| 04/19/2006 | 54000 | 1 | 03/14/2002 |
| 2002 grand jeep cherokee -at 6:40 a.m. backed into parking spot where i work; pulled forward and straightened up backed into spot; jeep jumped curb hit building; put jeep in drive; jeep catapulted forward at high rate of speed. i went through an iron fence into a long term parking lot; stopped hitting another jeep head on and a concrete base; iron fence damage to two additional cars parked. no one else was involved; only injuries were to myself when air bags deployed. ems and police arrived and policeman turned off jeep which was still accelerating after impact. jeep was totaled and all damages are being covered by our state farm insurance. *jb | |||
| 05/01/2006 | 40000 | 1 | 12/30/2004 |
| 2002 laredo engine light and service light illuminated. *ts when the consumers vehicle was returned to him, the engine light was still on and other problems had surfaced. the consumer believed the dealership didn't do anything to the vehicle but create more problems. *jb the vehicle used excessive amounts of antifreeze. the transmission malfunctioned. the four wheel drive could not be used. the check engine light and coolant light remained illuminated at all times. the head gasket blew. while the consumer's foot was on the brake pedal the vehicle would accelerate suddenly. the ses light has been illuminated since the vehicle was purchased. *nm | |||
| 03/13/2006 | 36500 | 1 | 03/15/2002 |
| While preparing to back out of a parking space, my 2002 grand cherokee overland suddenly accelerated forward at a full rate of acceleration. my right foot was pushing on the brake pedal, not the throttle pedal. the vehicle continued to accelerate for about 2-3 car lengths until it struck a building, causing both front air bags to deploy. i was pushing on the brake pedal so hard, that one of the bones in my foot broke when the vehicle struck the building. i previously owned a 2000 grand cherokee and two cherokees, so i am very familiar with the brake and throttle pedal locations on these vehicles. *jb | |||
| 03/18/2005 | 70100 | 2 | 10/13/2003 |
| Was stopped at a service station, when i placed the car into gear it lurched back as it passed through reverse ,and then went forward at full throttle. the jeep cannot be put into gear without depressing the brakes. the brakes did not hold when the vehicle was a full throttle. if i had not driven it into a pole i would have hit numerous other cars. the jeep dealer was unable to find any problem with the vehicle. i am very certain that i had my foot on the brake and not on the accelerator.*ak | |||
| 07/30/2004 | 5 | 08/15/2002 | |
| 2002 jeep grand cherokee limited takes off by itself with a huge power surge. has happened when placed in drive and in reverese. exceptionally difficult to stop. has happened on 5 occasions without warning.*ak | |||
| 07/15/2002 | 12500 | 3 | 03/22/2002 |
| While driving, the consumer had applied the brakes to stop at a stop sign when the vehicle suddenly accelerated. the dealer had been notified. ts the consumer stated that the harder he pressed the brakes, the more the revving increased and forward surging occurred. scc | |||
| 10/04/2002 | |||
| Put car in reverse to back up. car accelerated at high speed (40-60 mph) without putting foot on accelerator. unable to stop car despite braking and putting car into park. hit trees mailbox and house before coming to a stop in a ditch. car investigated by daimler-chrysler no defect found. dt | |||
| 06/16/2002 | |||
| While driving up a hill and and with no warning vehicle will shift gears and vehicle will start to accelerate. dealer notified. *ak | |||
| 04/11/2002 | 3 | 03/01/2002 | |
| 4-11-02 while attempting to stop for left turning vehicle , car accelerated while brake applied, neccessitating driver to run onto shoulder to avoid collision with left turning vehicle.5-01-02 while stopping to enter roadway from parkinglot car accererated while brake applied, causing car to move into oncoming traffic. 6-6-02 while going through drive-thru at mcdonald's, car accelerated while brake applied, stopping within inches of preceding vehicle. 5-1-02 adam's installed co-pilot. 6-6-02 co-pilot activated and car taken in for 3rd time. again told could not find anything. requested call from chrysler rep. steve grimwood phoned on 6-13-02 said cannot duplicate what was reported wrong with vehicle, so cannot repair. have seen atty. since, but do not want to drag this out and am afraid of vehicle harming someone. please advise.*ak | |||
| 12/19/2001 | 2 | 11/01/2001 | |
| Vehicle accelerated while braking at railroad crossing, causing it to move forward hitting a moving train at a ninty degree angle.*ak | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 03/26/2008 | 1 | 12/15/2002 | |
| My 2002 chrysler jeep 4x4 grand cherokee suddenly took off with no brakes. the accelerator seemed to be stuck and the brakes would not slow the car down. i was leaving the parking lot at work. i had both feet on the brakes, put it in neutral and pulled the emergency brake. this still would not slow the car down. i finally moved the gear into park and that seemed to work. after talking to people at work, this is considered a problem with these cars. no one can find anything wrong with it. i will not buy another jeep or chrysler car again. i don't feel they stand behind this repeated problem. *tr | |||
| 01/18/2005 | 1 | ||
| Accellerator stuck several times over a 24 hr period. car was a jeep cheroke 2002 jeep vin - 1j4gw48n12c208856. the last time the accelerator stuck required the driver to drive the jeep off the road and hit a tree to stop the car. jeep was totaled - no additional investigation done by dealership or insurance company.*ak | |||
| 11/04/2002 | 1 | 08/01/2002 | |
| Nar 03/05/2003 the consumer experienced problem with the tail gate. on moderate occasions hard acceleration would occur. *cb | |||
| 11/02/2002 | 2 | 08/01/2002 | |
| If i accelerate moderately hard and release the gas pedal. the pedal continues to remain depressed and the car continues to accelerate- almost as though the cruise control's resume feature is selected, but it isn't. the dealership was able to find and document the problem once, but their repair (replacing a leaking cruise control servo) was not effective as the vehicle is doing this again. the problem is sporadic and does not happen all of the time. dt | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 10/26/2006 | 53643 | 1 | 08/15/2005 |
| Cruise control unit malfunctions, cruise control accelerates on its own when activating the resume feature on the steering wheel control will not resume to preset speed and accelerates, activating brake pedal disengagement switch only temporarily works it reaccelerates on its own. *nm | |||